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The beach There were a lot of cockaroches in the hotel room ! And you can hear people from the room next to you very clearly
We received a free upgrade to a one bedroom right next to the pool. Hemingways restaurant was also great. Delicious fish and chips. The beach was awesome and never too crowded. We could always find a hut and chairs.
My brother got married on a nearby all inclusive megaplex. That's a) not our style and b) not our budget. The Sands is very comfortable, very friendly, very professional, and down right lovely. My brother said his resort was too much like Disneyland. A 5 minute bike ride to nearby shopping area, we got simple groceries each day, and patronized local businesses. Make sure your trip includes a Thursday pm so you can go to the Fish Fry and hang with the locals. Highly highly highly recommend the conch chowder and pork stew (2 different things) at nearby grocery. Bikes were great! Rode all over the place. The resort was fantastic. We loved picking staff for local places to go. TCI, in general, food is expensive (alas we still saved baucoup $$ on this resort). Saw some nasty American tourists. Don't be like them. You're on vacay. Relax for God's sakes.
We stayed here prior to our wedding in T&C and the staff were extremely friendly and helpful. Upon knowing that we were getting married they sent a bottle of champagne to our room and did everything they could to make sure that we enjoyed ourselves.
Other than food price-everything!!! It was gorgeous and quiet and perfect Food a bit expensive for what it was
Service is outstanding and very friendly. The environment is low key, relaxing and very beautiful. I do not reccomend bringing children as it seems to be couple centered and romantic. The spa is gorgeous and services superb. A 75 minute massage will run you about $230 each plus tip. The ginger hot tea is a must try! They offer yoga and Pilates classes both on the beach and in their yoga pavilion. I highly recommend doing both. The beach is a very soft, velvety white sand, and the yoga pavilion offers gorgeous views out of the large glass sliding doors. Paddle boarding in the turquoise, warm ocean was very fun. Another couple we know went here in October and said they saw lots of sting rays swimming under them in the clear water. We didn't see any, however, it was very enjoyable. This is definitely the place to come if you want to sit back, relax, be pampered, enjoy yoga in the most beautiful place imaginable, and really, just not do much at all but enjoy the company of your partner. Only two restaurant selections and food in both are terrible. Do not come here expecting to enjoy delicious meals. The quality of the food is good but the preparation is bad. We tried lobster dishes twice, and both times the lobster was so hard we couldn't cut it with a fork and could barely cut it with a butter knife. Your best bet is to order from their healthy shambahla menu where the salads are actually very good. Our average dinner cost for two with tip and a $70 bottle of wine per night was around $300. Plates run around $30-$50 each.
The staff was very attentive and welcoming. The layout of the resort was great. You didn't have to walk forever to get to the beach or to the restaurants and neighboring resorts were close by enough that you could walk to their restaurants. No extended checkout and no heads up on the state of T and C airport which was a mess.
Food was excellent- never had a bad meal. Great beach with good lounge chair available. Staff was excellent Provides dinner on the beach if you prefer They make great exotic drinks Room cleaned every day early or later if requested Studio room was smaller than expected for the money Needed more entertainment for the evenings on property Taxi service was expensive- charged by the person
Beautiful pool area, beautiful beach and water. Close to town for biking. Too many people valentines weekend and too many children. We had to leave on Wednesday and noticed all the familys and children left too and we might have enjoyed more adult time and not as many umbrellas on the beach after Wednesday if we had been able to stay the whole week.
The Mango reef that is on the resort had great food. The stay was awesome for our anniversary and honeymoon.
I had a great time at the Windsong and already plan on returning. As a woman traveling by herself, I always felt safe and comfortable, which was my first priority. I stayed in a standard room, which I believe is their smallest floor plan, but it was plenty of space for me and a great value for the money. I made some friends and saw the two-bedroom suite they were staying in, and it was gorgeous--I would definitely consider coming back with friends and getting one of those. The hotel is a quick ride from the airport and is right on a gorgeous stretch of beach. I never had a problem getting a beach chair of a spot by the pool, no matter what time of day I came down from my room. It's within easy walking distance on the beach of several other hotels, if you want restaurant variety, plus the popular Thursday night fish fry. It's a smaller resort, which was exactly what I wanted; the other guests were mostly adults, but there were a couple families with small kids. If you're looking to avoid the swarm of kids that sometimes comes with a beach vacation, this is a good, affordable, really nice spot to do it in. I don't really have anything bad to say. The food at the restaurant wasn't great, but it wasn't bad. I wish the standard rooms had bathtubs instead of only stand-up showers, but the shower was so big that it wasn't as much of bummer as I thought it might be when I booked. Overall, a great place go stay and strong value for the money.
The staff was extremely friendly and professional. They were very attentive and could answer any of our questions as first-time visitors. We would definitely go back to the Regent Grand. The on-site restaurant had a limited breakfast menu, but the wait staff was friendly.
We really loved the Regent Grand. The staff was really friendly, the ground are extremely well taken care of. The pool was gorgeous and kept at a pleasant 85F. Perfect proximity to the beach, even more perfect location in town. Lots of shops and restaurants to walk to. Most of the other hotels aren't in that little downtown stretch and are off on their lonesome in a less developed part of town. We would stay here again in a heartbeat and would reccomend to everyone we know. The pool bar bites are pricey, all the food on the island is pricey. Recommend a quick trip to the grocery store to grab some snacks to store in your room.
Nothing.. The Manger was rude!! The hotel had ants crawling everywhere from the bedroom, to the bathrooms, and even the common areas where they service breakfast. My 3-year-old was bitten several times. The Manger was rude!!!
Location, staff, value because it included free WiFi and breakfast. A boutique hotel with super comfortable bedding and wonderful, professional staff. Shuttle was very convenient and accommodating. No I would definitely stay at Ports of Call again :)
POOL SIDE WAS PRETTY. PUBLIC AREAS WERE CLEAN AND WELL KEPT. HOTEL EMPLOYEE GREETED US WITH A COMP RUM PUNCH VERY FRIENDLY WITH LOTS OF GREAT INFORMATION. I reserved a King bedroom, but received dble rm with a moldy smell. An hour LATER i was shown another double room sprayed w air freshner and opened windows.NO KING BED which I didn't understand because the hotel was5% full.VERY DISAPPOINTED IN SRVICE
Close to beach, clean, nice grounds, free breakfast Somewhat pricey
From the moment me and my wife (our honeymoon) stepped inside the lobby at VDM we were greated with smiles and never ending help. We arrived earlier than expected and they made sure our room would be cleaned first so we can get settled into our room and salvage the few hours we had left in the day (hours before check in). There was a meet and great on wednesday night with free rum punch, chips and salsa; we met other guests and Alan (the manager) who does an outstanding job leading the way and showing his staff what it means to treat each guest with respect and cater to everyones individual needs. Our room was perfect! we were on the ground floor (more than enough room for me and my wife) which was ideal because we were able to gain easy access to the pool from our backdoor without having to walk down the stairs and worrying about leaving the door open. FYI, there are accordion windows from the bedroom to the bathroom so make sure you are rooming with someone you are 100% comfortable with. The beach is divine VDM has there own part of the beach for their guests; only a few minute walk away from the actual grounds (if this is your biggest issue than you have nothing to worry about). still trying to figure out what I like more about Kerone and Lerone (beach attendants); fun to talk to or the advice they provide for what to do in the area? hmmm....He advised us to go on the ocean vibes, kayaking, horseback riding, and banana boating. We actually got a little burned during the ocean vibes and the woman who set up breakfast (mind you, wasnt working at the time) saw us (and our burns) on the beach and got us aloe from a tree; these are the kind of people that work at VDM; they dont need to be asked, they jump to help. I could go on and on but bottomline is we had an absolutely lovely time there and we thank both all and his staff for their hard work, it didnt go unnoticed or unappreicated. (Although scattered, if you see a negative review, take it with a grain of salt, so...
Juts got back from our 6 day trip to Turks, and the Villa Del Mar was outstanding. O.K so you are not RIGHT on the beach, but a 1 minute walk and you will be on the most spectacular beach anywhere. If you enjoy walking a beach this is the place to do it. The staff at the Villa Del Mar was attentive, very friendly, and welcoming to us from start to end. On one day I mistakenly put the “privacy tag” on the door instead of the “service please tag”. I went to the front desk at approx. 4p.m. after returning from the beach, and within 5 minutes we had our room serviced. Also the women at the breakfast in the morning noticed my daughter had sunburn on her face. The women made her some aloe lotion in a blender fresh from an aloe plant on the grounds (Thank You). I would recommend this resort to anyone. Restaurants, shopping (food and gifts) all within walking distance. Thank you Villa Del Mar see you next May.
This is an amazingly wonderful hotel, very clean. The staff was so accomodating and friendly. We had such a great experience at the Villa Del Mar we rebooked again for a week long stay in a few months (for our entire family). Definetly a 5 star!
The service and staff was amazing. The rooms are very modern and clean and the staff does a great job keeping the rooms clean. No
First visit to Turks and Caicos; the Gansevoort made us feel so at home. Everyone was so friendly and always there to help. Beach service was great; no problem getting a drink or food on the beach; however the service fee did get rather pricey after awhile. The pool was spectacular. Having Coral Gardens reef just a few minutes down the beach was a special treat; resort provided snorkeling gear so off we could go to snorkel the beatiful reef! Studio room was nice however our shower did have a leak which caused a puddle in middle of floor. Lots of towels and toiletries. And tons of beach towels so never have to be without one! Staff knew us by name and everyday would stop to chat with us. Very peaceful resort; very few kids which made it nice. It would be nice if it was an adult only resort but with Beaches right down the beach; most families take their kids there anyways. Lots of honeymooners here; and everyone seemed to be very friendly with each other. Only drawback is the food/drink is pricey all over the island and cabs are $$$$. The resort's restaurant has the very best key lime pie! Computer set up at front desk area; very quick internet connections so we were able to stay in contact with those back home. Did not use WiFi; why bring laptop when we are on vacation! A great way to celebrate our wedding anniversary; would come back here for sure. Love the islands and the people! Hotel met our expectations; staff was superb. The one thing I did not like was the feather pillows; I was sinking in them every night!
We stayed here for honeymoon 8/16 - 8/22 in luxury beachfront room w/terrace. The included airport shuttle was ready for us when we walked out of airport. Upon check in at the beautiful outdoor lobby they scheduled our departure shuttle. We were given a tour of the beautiful grounds and escorted to our room. Awaiting us was complimentary chocolate covered strawberries, Moet champagne and congratulatory card. We didn't see that coming, but were excited to be thought of. The room, and especially the view of the ocean, took our breath away. It was better than the pictures on Gansevoort's own website. Splurging on beachfront is definitely worth it! We enjoyed the view of the ocean from everywhere in the room including the oversized rain shower. Our favorite thing to do each day was hit the button for the auto shade and lie in bed looking at nothing but water and sky. The large and spacious balcony is another great place to take in the view. We lounged and ate there. The daily free breakfast was adequate w/fresh fruit, cold cereals, a variety of milks, breads, teas and juices. You could also order from the menu. Be prepared to spend a bundle on food and the taxis to get to it. Great place + Great staff = Great Vacation
It was our last night. Halloween - October 31, 2009. The moon was nearly full. My girlfriend Missy's birthday was the next day November 1st, but that was our day of departure, so we were celebrating it the night before. We arrived at the hotel's Bagatelle Restaurant at 7pm and to Missy's surprise we were escorted to the beach. With torches lining our path we were led to a table on the beach with one of those half moon love seats off to the side. With our feet playing in the warm sand, champagne toasts throughout and J setting the stage as our waiter extraordinaire the evening played out perfectly. The Bagatelle salad which Missy said was the best salad she ever had and a lobster tail with the essence of spectacular spices to match, the dinner was as good as good can be. The restaurant staff of 8 came out signing happy birthday and presented Missy with a classic birthday cake. They left, and we asked J our waiter to pull up a chair and have some cake with us. So there we were, Me, Miss and J from Haiti sitting on the beach laughing and enjoying the ultimate setting. And that's what the Gansevoort is about. It's about the people. Sure the beds are great and the food is excellent, and the fitness room is clean and... whatever. It's about M L the yoga instructer who became friends with Missy instantly. It's about A at F&B and Rooster, J and the waitstaff who will do anything for you. It's about K M the Standards Manager and T Q from Operations who always smile at you. It's about M O'B from sales and B and S at the beach, so for us it's about the people at the Gansevoort!
It was our last night. Halloween - October 31, 2009. The moon was nearly full. My girlfriend Missy's birthday was the next day November 1st, but that was our day of departure, so we were celebrating it the night before. We arrived at the hotel's Bagatelle Restaurant at 7pm and to Missy's surprise we were escorted to the beach. With torches lining our path we were led to a table on the beach with one of those half moon love seats off to the side. With our feet playing in the warm sand, champagne toasts throughout and J setting the stage as our waiter extraordinaire the evening played out perfectly. The Bagatelle salad which Missy said was the best salad she ever had and a lobster tail with the essence of spectacular spices to match, the dinner was as good as good can be. The restaurant staff of 8 came out signing happy birthday and presented Missy with a classic birthday cake. They left, and we asked J our waiter to pull up a chair and have some cake with us. So there we were, Me, Miss and J from Haiti sitting on the beach laughing and enjoying the ultimate setting. And that's what the Gansevoort is about. It's about the people. Sure the beds are great and the food is excellent, and the fitness room is clean and... whatever. It's about M L the yoga instructer who became friends with Missy instantly. It's about A at F&B and Rooster, J and the waitstaff who will do anything for you. It's about K M the Standards Manager and T Q from Operations who always smile at you. It's about M O'B, and B, and S at the beach, so for us it's about the people at the Gansevoort
Good: Beaches are immaculate, pristine and lovely. Rooms are fabulous and quite New York ish... Bad: Rooms are New York ish.. let me clarify that.. as a new yorker i felt like i travelled down there and found myself in a tropical version of a New York Lounge. This may not be a bad thing to some, but the constant thumping disco beat [from about 9am till midnight] really wore my wife and i down. The internet is sparse. The restaurant on premises is good but totally overpriced for what you get. The service is really not up to par yet with other equal places. But overall.. I would go back having heard that these issues were both worked out.
Excellent hotel, very clean and peaceful. It had everything we were looking for No
The hotel is beautiful and breath-taking upon arrival. The restaurant Bagetella is fabulous over looking the pool. My room had an excellent view of the ocean and with the doors and windows open, the ocean breezes was soothing. I highly recommend the resort, its new fresh and trendy.
First, I should start with the positives. This is an absolutely beautiful hotel, it is right on the beach and it is in a more secluded area (when we walked down the beach near the Sandals and other mass resorts, we were even more appreciative of the secluded location. The surroundings are absolutely amazing and the outdoor areas take full advantage of the great Turks water. The beach staff bends over backwards to make you happy. This is built as a 5 star resort, but I have to say that I have had better service and less problems at Marriotts or Hyatts. There are far too many issues that are huge drawbacks to the beautiful locale, as follows: 1. The free WiFi that they advertise throught the hotel does not work. It is painfully slow, when you can get it to connect (good luck finding the one little spot in your room, or in the lobby, where the signal is strong enough) , so don't expect to be able to check e-mail or use Skype while there unless you plug in the phone cord into your laptop (fortunately, it is a CAT5 cable that allows this, but then you can't use the phone in your room - but see below as to why that may not be an issue). 2. Their phone system doesn't work, which is a massive problem. We were getting constant calls for the room next to ours, which at first I attributed to people not dialing correctly. After the first day, when the hotel was calling to confirm dinner reservations and other things for the room next door and they expressed frustration that they could not get through to the room. I complained about this several times and on the third complaint (after 5 calls, including 2 from the front desk), I was told that ''It really isn't our problem, the phone company that installed the phone system didn't do it right.'' This really isn't the attitude I want to hear and it certainly isn't my job to contact their phone installer. We were resigned to disconnecting the phone during our stay, which was inconvenient, as our cell phones did not w...
The exterior and interior lines of this beachfront mid-size resort are clean and minimalistic, but at the same time warm and inviting. At the property?s core is a ?zero entry? rectilinear infinity pool, featuring teak-decked islands that serve as lounging platforms by day, and dining areas by night. As for the dining: the on-site restaurant is wonderful. Both the food and service are top-notch and worth the splurge. We stayed in an ocean-front ground-level room, which featured a Jacuzzi tub, a separate extra large shower stall (with a rainfall shower head), a kitchenette, flat screen TV, and a huge sliding glass window that opens wide to let the outside in. DC)cor is sleek and minimalistic, with lots of limestone and dark finished wood. There is plenty of drawer and closet space (in case you decide to move it). The bed is very comfortable, as was the chez longue. Other rooms featured patios or balconies. Without exception, the staff members we encountered were friendly and eager to please. Our sense was that there attitude was genuine and they weren?t just putting on a show. The employees were helpful - but they did not ?hover? - and a sense of privacy abound. Our fellow guests were primarily American and French, and the bulk appeared to range in age from upper 20s to upper 50s, with thirty-somethings composing the means. Though the resort does not overtly hold itself out as ?family friendly?, there were a few very-well-behaved children among the guests who, to the credit of their attentive parents, didn?t detract a bit from the chill atmosphere.
My husband and three children (ages 15, 13 and 10) just got back from Beaches, Turks & Caicos. We all had an absolutely fantastic time. We've been other places (Aruba, Bahamas, Dominican, Mexico) but this was the best of all. Everyone who worked at the resort was friendly and wanted to make your stay as comfortable as possible. It was very relaxing and fun. I highly recommend this resort.
PROS: - service is friendly and helpful - plenty of food choices - concierge went over and above to get things for me - transportation from airport is quick and easy - check-in is painless - very kid friendly - plenty to do - sometimes the food was good - the pizzas are great (and nearly always available) CONS: - ran out of towels at pool by 11:00am - internet speed is horribly slow, nearly useless - checkout/transportation to the airport process is awful -- a complete goat rodeo - sometimes the food was bad (any beef item in the Cricketer's Pub is cooked beyond recognition) ADVICE: Stay in Italian Village. It's the newest with the best pool. We stayed there and I would have bummed if I had stayed in some of the other villages. French Village is decent. The others were pretty tired looking.
Family traveled with a 2 1/2 and 4 1/2 year old. They both enjoyed all parts of the trip...playing on the beach, the heated pools, the lazy river ride and the waterpark as well as the nightly Sesame Street shows. There were plenty of lounge chairs available at the beach and pools but not at the waterpark. The resort was not as spread out as we anticipated making it an easy stroll to the various villages for different activities and dining options. The Sesame Street characters weren't as visible during the day as we expected or the kids might have liked. The photographers were very good (and expensive) but not intrusive. The overall service and food were both good but not great. I expected a little more from a place that caters so much to kids but we thoroughly enjoyed ourselves and would definitely go back, preferably with a room upgrade and/or a discount through a credit card or travel deal.
This was our first family vacation in an all inclusive resort and we loved it. There were some activities that were part of the resort we didn't utilize until the end of our stay and wished we had figured it out sooner. For example, the kayak's and water bikes. If we did it all over again I would have pushed my children to attend the kids events sooner because they ended up really enjoying themselves and meeting kids from all over the country and from canada. The food was good but we did miss out on some of our first choice restaurants because the wait was to long. No worries though because there were plenty more to choose from. My husband was concerned we wouldn't make it to the airport for our flight home because it was a holiday week and very crowded. However the staff had the transportation worked out perfectly and everyone arrived on time and got through the baggage check.
The room size was big enough for my husband, myself, and my 1 year old not to feel cramped. We stayed in the carribean turquoise room, and it was very comfortable. They staff was friendly and curtious. There were plenty places to eat and the food was great. We will definately be back in the future.
Friendly, welcoming, GREAT food, pool's are awesome, beach right there, many ativities for both kids and adults.
Our first room, in the Caribbean Village, was comfortable, clean and spacious, but we moved mid-week to the Italian Village into the loveliest hotel room I've ever seen. The grounds are extremely well-kept, and the Grace Bay beach is beautiful. I highly recommend the butler service, which smoothed over every concern and anticipated every need--most helpful when you're traveling with young children.
Just got back from a quick 3 night stay at beaches. Took my 15 year old daughter. Resort was very nice. It is a very large resort but since it is segmented into different themes it is not overwhelming. All of the villages are kind of self contained with pools, bars and restaurants you can walk to all. We stayed in the Italian village in a family suit. It was overlooking the ocean so the view was very good. In the suit, there is a small room with bunk beds and a pullout. Also has a sink. Perfect for kids. Master has a large king size bed and pullout sofa. Refrige was stocked with juice, soda, water, beer, wine, and champagne. Refilled every day. The staff was helpful and pleasant. Ate at Schooners, Soy, and the Barefoot restaurant. All were good. We ate breakfast at Mario's--buffet was very good. Beach was very nice. Water is beautiful. Snorkeling right out front is not great because there is no coral. You will see some fish but walk down the beach to the coral gardens . It is about 1 kilometer down the beach to the left (if you are facing the water). There is a circular coral area that you can snorkel around the outside of. This is definitely worth the walk. Lots of fish and coral. Went windsurfing, paddle boarding, sailed hobie's. Only extra (not included) activity we did was the Kitty Katt tour. It was fun but you only get about 20 minutes to snorkel--the snorkeling is really good. They also drop you off at a beach where there is a bone fish flat and lots of iguanas on the beach. Depending on what you are looking for, Beaches resort is very nice. A romantic, intimate getaway for 2? Not what i would pick. Family and friends getaway? Yes. It is a party atmosphere with a certain level of sophistication. Had no problems with: Finding chairs on the beach. Never a problem. I did not have to get up at 5:30 am and run down a put a towel on the chair. People 'reserved them' in the early morning then never came or came late in the afternoon. What's up with that? Waiting fo...
This island is absolutely beautiful. This ultra all inclusive resort is exceptionally clean, the weather was perfect, there are 12 restaurants to choose from, all water sports are included (even scuba diving), and the counselors in the kids’ camp were great! The airport is less than 15 minutes from the hotel and the flight on Jet Blue from NY is less than 3.5 hours. I highly recommend this resort and in fact have rebooked for next spring. The only thing I disliked was the additional charge for interent access which is somewhat unreliable.
My husband and I visited Beaches Turks and Caicos for 8 days/ 7 nights which served as our wedding and honeymoon. I have to say this was the BEST trip we have ever taken. They made what could have been a very stressful time (with the wedding and all) a very relaxing and spectacular experience. We stayed in the Caribbean Village in the Premium Honeymoon suite, anyone can book these rooms. Everything was perfect, great staff, great food/ drinks, great activities.. everything! This is the ultimate vacation and totally worth it. We will be going back on a yearly basis.
We have had a miserable experience with the Sandals resort Turks and Caicos. After having been awarded what was supposed to be a package for four people, we were told that the room accommodations wed been granted were only a double room. A few back and forths ensued with the booking department as we pointed out the level of room did not match what was explicitly stated on the award certificate, but their inflexible, rude staff would not honor the agreement. We had no choice but to pay for an upgrade so that we could have some separation. When we spoke with their booking department, we were EXTREMELY clear that this was an absolutely requirement we needed a door on the bedroom or we wouldnt be able to come at all (work obligations required some evening time after our kids went to sleep). We found a suite that would suffice and we were told it would be an additional $* for the four nights. Irritated that this free vacation was now costing us over $* with airfare, we reluctantly went ahead. We were contacted a few weeks later and told that yet another fee was required, and when we called to discuss, we were told that although we had been upgraded, the room in fact had no door as explicitly required. BUT, if we paid another $* we could get a room with the door. Which room? THE VERY SUITE WE HAD ALREADY CONFIRMED AND UPGRADED TO! When we pointed this out to the hotel and demanded they honor their agreement, they said that for the inconvenience, they would only charge us $* instead of $*! Are you kidding me???? We canceled the trip. If this is how they treat you before you get there...buyer beware!
the vast number of different things to do for the children such as water slides for the kids, xbox, drop off camp, ice cream/ cotton candy, arts and crafts, ping pong tables etc... the food was better than i expected at an all inclusive. 16 different restaurants to choose from, from beach side to restaurant setting. Unlimited drinks were very nice. i was very pleased with the whole place. I was a bit disappointed with my rooms. When first arrived they said Kayak (where i booked) did not let them know i booked a luxury king walkout and instead put me in a room that was two double beds. I had to show proof and was then put into the correct room the next night. the beds were hard as a rock -that needs to be changed. Pillows were too soft, i found a roach in my room and my room was so humid cus my a/c wasnt working. housekeeping was quick to fix my a/c and sprayed my room with bug spray. because its access to the outside, there were many mosquitos which kept me awake most of the night.
Beautiful location...friendly and helpful staff....great entertainment!
Reasonably priced. Very clean. Great staff. We loved the swim up bar and atmosphere outside. The room we stayed in was absolutely incredible. There was all new amenities with washer and dryer, oven, dish washer, flat screen tvs, wifi, stocked kitchen. Very little beachfront. Food took a while at Fire and Ice.
Wonderful property, with free access to sister hotels Alexandria and Beach House. Huge rooms and great views, food was good. Very nice staff and clean peaceful environment, with tranquil beach. Beach is man made but just as turquoise and nice and the pool overlooks the ocean, while the sister properties had natural beaches that were spectacular but the pool was separate. It was great to have both options. AMAZING grocery market on site with everything you could possibly need, very accommodating to children. The free shuttles to the other hotels were great. Only 1 restaurant was open for dinner in the low season, but other options were available nearby/at sister properties. No room service and mosquitos were pretty bad due to rain the week prior, but take out was available from the restaurant and there were no mosquitos on our 3rd floor balcony. Wish they had an airport shuttle, but Ramona at the front desk was extremely helpful.
I loved the helpful and genuinely friendly staff. Not only were they helpful but also knowledgeable. They made reservations for us next door at Coyaba and for our rental car. The room was clean and spacious. I didn't like the fact that I had to leave.
Nice room with large balcony and view on pool and palm trees. Very friendly staff. Very good value compared to other accommodations on Providenciales
Jacqueline welcomed us with her beautiful smile and a delicious rum punch. We settled in and enjoyed our 2 day stay with long walks on the beach and dinner in town. Jean Luc is engaging, charming, and helpful with any questions to make our stay enjoyable.
I loved the front office staff. Very friendly and warm. There's nothing to dislike. Room was really clean. Warm athomosphare
I was a bit skeptical at first as I thought this place might be too good to be true, but I am so beyond happy that we decided to stay at One On Marlin during our trip to Turks and Caicos. Even prior to our arrival, we received a call from Chris, the Butelier, offering shuttle service from the airport. We had already rented a car (definitely recommend it!) and so he promptly sent over directions to the hotel instead. Upon our arrival, we were warmly greeted and offered a drink. We were then shown the room which was everything we could have hoped for with a kitchenette, full bathroom and TONS of storage. Each day we would come home to fresh towels for showering and for the beach. The rooms also come with a cooler and chairs for the beach. There is a light breakfast served each morning with a member of the staff present to help you select your activities for the day or to offer advice on restaurants/places to visit. Every place Chris recommended we visit was excellent! We cannot wait to return to One On Marlin for our next visit. We would highly recommend! Random but the door to the bathroom was only effective in hiding the person using the bathroom from your eyes, not your ears.
We arrived around to the front desk from the airport around 9PM and got to our room only at 10PM. They did not know who we were, they could not find our reservation and once they did they said they had given our room to somebody else. The lady called someone, perhaps the manager and they stayed on the phone for 40 minutes trying to find out which room to give us. We were waiting all the time with our luggage at the reception. Once they figured out which room to give us, the front desk took other 15 minutes to get the paperwork done, fill in forms, etc. Then we were told to follow a guy who would take us to the room. He had a small golf cart which fit only 1 passenger. So we were not confortable there, being 3 people. Once in the golf cart, the 'driver' too us to several buildings trying to find our room. He was lost. We went back and forth and then again to the reception to ask for directions. (He was supposed to know where the room is!) Also, he crashed the cart against one building. It was a really bad experience. Once we finally got to the room, it was really outdated. The kitchen was INSIDE of the closet. So we had to open it in order to see the sink and small fridge (which was not working). We had other bad experiences during the stay, the tire of the bike was flat and they could not replace it so we had to walk. Location was very far from everything else. There was a dead roach in the bedroom, etc. At the end they offered to transfer us to the hotel for 30$ which is what we paid to get there in a normal private taxi. However it was a shared ride! The taxi did several stops and charged each party $30, same price as non shared cab. Definitely a really bad hotel.
The Ocean Club is a nice resort. Keep in mind that studio rooms face the island. So as a result...ours faced the parking lot with a very small balcony. Most rooms also come with washer/dryer but ours did not. The Cabana Club is a good restaurant. Good food, and open air right on the beach. It would be nice if they had a breakfast included package option. Opus is also a good upscale restaurant with music on Thursday nights. We enjoyed Sara Greenwood on guitar and she was excellent. Both restaurants are right on site. The beach and water are wonderful. Water sports are easily accessed as well. We also took advantage of the free bicycles for hotel guests. I would return to the Ocean Club. They gave us a $100.00 credit toward return trip.
This is not a luxury hotel. More like a condo. Liked having a kitchen, but the promised room with laundry was not provided. Two great places to eat on property.
I won't go back to this island even that the beach is gorgeous. Everything is so expensive in there since they don't produce anything, everything comes from USA. In the Gourmet Supermarket, you find the same products as USA but the price x 3. Restaurants about the same, the cheapest plate is $35, a Hamburger $12, Chicken Fingers for kids $10-$12, Pinnaple Juice in Opus Rest $12 the Sparkling water bottle $8.... everything ridiculous expensive. I spent my whole week cooking and not only me, you see almost everyone in the hotel doing BBQ by the pool area, this is not vacation for me. The hotel was nice for a 3 start hotel, room was spacious w/ a full equiped kitchet and a nice view (no complaint) but this hotel is 1 mile away from the Ocean Club West, you need to take a shuttle back and for. This is the place to do nothing since there is nothing to do at this hotel, no shows, no entertainment and the bar shuts down at 9:30 PM . Beautiful destination but I personally prefer to stick to the All-Inclusive resorts.
It's like staying at a borrowed Condo.. the decor was decent, the room spacious. The cleaning staff was great. The front desk staff a bit spotty and some a bit more than testy than others.... The wifi is not connected in all rooms so there might be the wifi dance to get a connection. I will say the beach is amazing and it's a good place to decompress, so in that sense it was perfect but there are better options
Visited from Jan 29th through Feb. 3rd 2012. One of the best beaches I've ever been on. Quite, all you hear is the surf. Clean and uncrowded. The property was very well maintained and clean. Rooms were spacious and comfortable. The large screened in balcony was wonderful for breakfast if you didn't want to go to the on site restaurant. The staff was very friendly and helpful. Opus restaurant within walking distance was excellent. Great diving with Provo Turtle Divers and other water sports available. We will be back!
Room( junior suite) was just as shown,, and spacious. Beach was great, plenty of umbrellas, chairs and lounges. Other restaurants and shopping within walking distance-- 15 Minutes,, also bikes availaible. Laid back atmosphere--perfect place to de-compress! Cleaning staff very good !
Right on the beach, relaxing atmosphere, close to restaurants, we really enjoyed it!
we loved the ocean in resort. it's pretty far east on grace bay. if you need to be right in the thick of things you may want to try ocean club west which is closer to the restaurants and town center. for my wife and i this wasn't a problem. we never saw more than a few other people on the beach with us which was great. whenever we wanted to go to town or the supermarket we'd just hop on the complimentary bikes the resort provided. the rooms were kept super clean by the staff. this was our first time in turks and caicos. we would definitely stay at ocean club again. it was a great, relaxing time.
We stayed at Ocean Club and could not have been happier! The room was clean, quiet and nice. the staff who worked at the beach side restraurant was so nice giving us tips where to sight see and where to dine. the front desk was friendly as well. We will be back for sure!
The location is very good and the beach area has a nice view. Swimming pool is not quite clear. Room is clean. I like that the have kitchen, washer and dryer. We had a deluxe suite. I like that we have a balcony. Some of the staff are nice like the funny guy that drives the the golf cart. But there is one shuttle driver that seems so aloof and not really like to talk. There is also some nice shuttle drivers who are friendly and gives you info about the area. I like that there is always some bicycles available. Shuttle is always available as well. Front desk are quite nice as well.
We stayed 16 days this year in the same area (overlooking the pool) as we did last year and fell into the relaxed atmosphere of walking beautiful Grace Bay beach, swimming in the ocean or pool and enjoying preparing our meals in our jr. suite on the third floor. The Cabana Bar and Opus offer restaurant choices on the property which made it unnecessary to rent a car. The staff is very accommodating and helpful which is another reason we decided to return to this resort. With more direct air service to the island from Boston, it's an easy trip and hassle free if you travel weekdays. Highly recommend this spot for a truly relaxed vacation.