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short distance from downtown Cleveland
Located by highway Drive in got lost, signs weren't visible at night. We arrived and parking was limited and far from hotel, long walk in with tired toddler. They didn't have the room I booked with two beds, slept as a family in king.. Light was out in room, and the a.c/heating unit was loud and turned on and off all night. There must have been a kids hockey game because there were hockey kids running all day and night.. Very loud and hard to sleep because they kept waking my toddler. Shampoo smelt like hippies and the light bulb blew and got glass on the floor. The second day they came to change the first broken light bulb and had to changed the whole fixture... While my family sat and watched the over half hour process... The pool and hot tub was filled with rambunctious kids... While their mothers sat and drank beer... The sign clearly stated no kids in hot tub under sixteen... They were young... Like single digits... Rest past eight am was not happening. The walls are paper thin... The staff was nice.. But the stay was not... Disappointing for a crown plaza... Very disappointing
The breakfast that was included was phenomenal.
The staff were extremely gracious and tried to meet all needs. Not just the front desk staff but everyone we encountered in the hotel. They were a pleasure. The "systems" at the property did not work smoothly. Check in BASED ON RESERVATIONS THROUGH KAYAK did not work. The reservation THROUGH KAYAK was not accepted by the property's computer, despite print outs of the reservation information. It took more than 40 minutes to straighten out. Eventually, we told the staff to just check us in instead of having us stand around in the lobby and when it is straightened out, tell us. Another system that did not work well was room cleanliness -- this should be a 'checklist' task: before a room is logged as cleaned and ready for a new guest, someone should check to see that the towels are clean and all appropriate supplies are present. Something as obvious as a missing box of tissues -- an empty holder is not hard to spot. Then, when a guest asks that it be replaced, there should be a flag on the request with a system to ensure that the task is completed. It was not. The same with the facilities. The exercise room was missing items marked as present, such as clean ear-phones. The exercise bike was broken but not marked as such, suggesting no one on staff knew about it. These are all minor points but this is a facility that should not have these issues. They are minor but also very easy to address.
Very relaxed The last time I stayed at the double tree it was very nice I stayed on the 5th floor, the rooms were clean the whole floor was very nice. This time was horrible I stayed on the 3rd floor the wallpaper was peeling the bathroom look dirty. The feel of the whole room vs the room I had before was just so different. I say this to say I'm not sure if the higher up on floors you stay but my first experience was very nice my second time wasn't so nice.
The staff was great, the breakfast at Shulas was excellent! Beds were comfortable. When we got to the room I noticed there was garbage in the closet and underneath the vanity in the bathroom.there was also extremely cold air coming in from the heating vent maintenance came fix that up for us and they gave us complementary breakfast and a free movie due to the room being dirty however the water took about 10 minutes to heat up at the sink in the bathroom the shower went from hot to cold and when it got hot it was burning
The staff was the nicest hotel staff I have ever encountered. I had no issues with any part of the experience and the king bed was like being on a cloud. I'm not a breakfast person, however, my girlfriend is. Since their breakfast is $11.50+/person we ended up going to Denny's across the street. Everything else was perfect!
Very clean and organized. Loved that it had a nice restaurant and room service was available. To many kids the weekend I stayed there. They were noisy and running around all over the place.
It was close to the Cleveland Clinic, staff was efficient and courteous. The walls are thin, hot water wasn't plentiful or hot enough.
It was extremely loud with parties going on in several rooms on the floor. The security guy did his best. Staff was friendly
Staying with pets was painless. Definitely would come back. Room had some stains on walls and cosmetic issues. I'm not sure if it's a designated pet room so they don't care as much but weird stains 6 feet off the ground aren't from pets so I'm not sure.
Great Staff, especially the 'breakfast lady'.... we were several families there for a wedding in the area. It was a good place to stay with a nice pool for the grandkids.... : )
THIS LOCATION WAS GREAT WHEN i STAYED THERE 21/2 YEARS AGO BUT NOW THE HOTEL IS FILTHY.DIRTY STICKEY FLOORS, HAIR IN AND ON TUB DRAIN, URINE ON FLOOR AT BACK OF TOILET, SPOTS ALL OVER EVERY CARPET IN ROOMS AND HALLS. THIS HOTEL ACCEPTS DOGS NOW AND IT SHOWS ON THE FILTHY FLOORS EVERYWHERE. I WOULD LIKE A REFUND ON THE $700. PLUS i WASTED ON THIS ROOM. I AM SENDING SEVERAL PICTURES TO LA QUINTA SO THEY SEE WHAT A DISGRACE THIS LOCATION IS TO THEIR NAME.
It was a pleasant stay with friendly staff and a clean room. With a good breakfast, a newspaper and hot coffee I was a happy traveler.
They never refunded my deposit
Clean. Nice people. Decent location. Price was good. AC seemed to blow across the bed....
Pets allowed, and they were very friendly about it.
The bed was very comfortable.
The Sheraton at Cuyahoga Falls was great. Rooms are super clean and really well put together. The staff was super friendly. I really like the overall feel of the hotel. Will absolutely be back.
The restaurant at the Sheraton, Beau's, was exceptional. The food and service were above expectations, but the highlight was the view! The restaurant is positioned over the Cuyahoga Falls and the it is the most relaxing scene to dine by. Wonderful!
Beautiful river view every morning at breakfast. Room was a great space with 2 tvs, separation b/w bed & rest of suite. Clean. Courteous staff. Courteous staff with exception of one hostess (Sunday 11/13/16, 10am) at the restaurant who didn't seem to know how to greet me. Not sure what that was about.
A very enjoyable experience. Room was very clean and all the staff very friendly. Beautiful outside area with the cascading water. Very nice pool. Great room service. Very nice restaurant & lounge. Nothing really.
Loved the small wet bar with a sink and the fact the suite had doors that closed to a separate living room. These two things make traveling with an infant so much easier! Also very good food from the restaurant downstairs. THe surrounding town is quaint and there is plenty of green space to walk your dogs and stretch your own legs after a long travel.
Hotel staff were attentive to us the entire stay, which included welcoming a lot of wedding travelers. The hotel is fresh, new, and centrally located to Kent and KSU. I highly recommend it!
I think the hotel could offer a little better breakfast than simply a continental breakfast when you consider what they charge for their rooms. i didn't know hotels still only offered continental breakfasts.
When on business I normally stay at the local generic Hampton Inn, but I decided to go upscale this trip. I was pleasantly surprised. The hotel is new, clean and sophisticated for a small town. Reminds me of a nice hotel in a metropolitan city. The price was a little bit more than a "Hampton Inn", but worth it. I would not recommend this hotel for families or kids. It is right in the heart of restaurants and bar scene in Kent. Would stay again if I have the chance. As others have commented, the walls are thin and I could hear people in the hallway having discussions late at night.
Beds were comfortable, rooms were clean. Breakfast options were good, waffles were great!
It was extremely quiet and PC availabilty to print out boarding pass no complaints
Excellent staff, very friendly and helpful. Attractively decorated room. Very clean. Nice details, such as bedspread and pillows. We also enjoyed the breakfast buffet, which was kept clean and freshly stocked.
The room was comfortable & the suite was a nice bonus with the additional space. Everything I expected was in the room.
Liked wyfy. Comfortable bed. Large bathroom. There was a hair in the bath tub.
It's located on a hill with other restaurants and hotels so walking from one to another could be a hindrance to the unfit. However "The Winking Lizard", a well known area restaurant, is directly across from the hotel.
King room was clean and very big. The pool and hot tub was clean and indoors. The breakfest bar was good, lots of selection. Very secure and quiet area even though it's right off the freeway. There is a hand full of restaurants in the immediate area, including a 24 hour walmart about a mile away. While most staff was helpful, and nice. Half way through our stay I noticed a $250 charge on my credit card from the hotel, when I brought this to the attention of the manager I was greeted with extreme rudeness and attitude, and was told that we were smoking in the room. Whoa what?! Neither my husband nor I smoke! It took the remainder of our trip and delaying our departure home so they could "inspect" our room for them to finally refund the $250. It truly ruined the remainder of our trip having to fight the hotel Manger to get our money back. Watch out for bogus charges!!! Oh and the bed is extremely firm, I think I would have slept better in my rental car. While it was a nice hotel, I will never stay here again. My advice is: There are many hotels for about the same rate within miles, choose one of those.
We stayed here for one night and really enjoyed it. Everything was remodeled and beautiful. Staff was friendly breakfast was delicious. The bed was a tad on the firm side but lots of pillows and all furniture and fixtures were brand new. Very spacious rooms. I would most definitely stay here again. Bed was a little bit firm. Check in took longer than expected even after I called ahead to confirm reservation and tell staff I was on my way. About 15 min.
Staff welcoming & helpful. Room very clean, large & well equipped. Breakfast was a cut above any hotel hot breakfast buffet we've experienced. The cheese omelets were great, oatmeal with all the trimmings and good variety with something for everyone.
Good amenities, especially the pool for the kid. The beds we too firm
The staff had us in a very clean room quickly. We paid a bit more for a nicer place. Very comfortable beds. Had a little trouble figuring out the HVAC.
The bed and pillows were awful.
My family stayed there the Friday night before we were to visit U of Akron. Rooms were clean and comfortable. Queen beds were nice. Doubles are just too small. Nice updated bathroom. Staff was friendly. Free bottled water at check-in. Breakfast was good with a nice selection. We all found something we wanted. Made our reservation through a third party with no problems. Convenient to U of Akron - just a short drive down Rt. 8 to get there. Also convenient to the Ohio Turnpike exit. Very minor dislikes. Odd massaging shower heads provided either a stream of water like from a garden hose or a ring of water with absolutely no water in the center of the ring. Also, seating in the breakfast area was good for small business groups to collaborate around a common table while eating , but my family just wanted to watch TV while eating and the seating made that difficult.
Great location. Close to restaurants, groceries. Great health food store close by. Difficult to get to turn when exit from 77 south.
Friendly helpful staff. Convenient location. Amenities. Value.
Location Ball court by room.
Staff were very nice and attended to all needs very quickly. Breakfast buffet was very satisfying. Cleanliness was impeccable. Rooms were spacious. Price was right. I am totally satisfied. The physical features of some of the units could use some TLC, but that's a very MINOR issue.
Clean spacious room. Very nice staff Reserved thru Kayak & getaroom.com. The motel had no record of my reservation. Ended up having to pay again and am trying to get a refund from getaroom.
Great breakfast, comfortable common area, outstanding evening snacks with white wine. Would not give loyalty points because I booked through Kayak. I was still loyal, as I could have gone somewhere else. Their management team did so many things well, but missed on this.
WiFi worked. Able to print boarding pass at computer and printer in lobby. When booking the room, I was offered the choice to request a "quiet room," but was given the complete opposite. Was able to get 3 hours of sleep at most. Cannot even begin to tell you where all of the noise was coming from except definitely from the "vending" area across the hall, but it was constant. By 3am there was so much noise I gave up on sleeping despite having to leave by 7:30am for a meeting with a client. If you want to get more than 2-3 hours of sleep, do NOT accept room #104 (or any of the rooms on that side of the first / ground floor). And I never even received an invoice under my door in the morning, plus, on check in, my address was completely wrong - listed as a State 1,000 miles away from my work address that I provided when booking.
Clean, up to date. Wonderful front desk staff. Bed was extremely comfortable, breakfast buffet $15.99.... We were heading to a meeting and looking for a quick continental breakfast
The location and complementary breakfast were very good. I feel that it was understaffed. We were there 3days and nobody came to make up the room until we were ready to leave. We actually ran out of toilet paper! There was also a towel shortage in the pool area each day no matter what time of day you went in.
The staff was very friendly and my bed was soooo comfortable!!
Nice rooms, great feel to hotel. Excellent breakfast buffet.
The location was perfect for my visit. I plan on returning. Nothing at all.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The graciousness of the staff. Exceptional.
Excellent overall I wish they would have had a complimentary coffee for the morning my only criticism was the coffee in our room was pretty awful
This guest did not leave comments about this hotel.
Good size room,. Front desk staff was friendly. The parking lot was a little confusing; we saw more than one car exit out the entrance.
LOVED the room, mattress, linens, pillows...very comfortable. The furnishings were cute, comfortable and very updated. Location was excellent as well as the price. Room was also very clean. The television was difficult to use. Remote was stubborn and most of the channels said "no signal". In house food selection was limited, EXPENSIVE and poor tastse/quality.
Nothing Our receptionist was fake and unreliable. There also was blood on our bed sheets and the front desk did nothing about it.
The chef made me salsa from scratch when I asked if they had any!
The rooms were very nice and spacious and the service was excellent. For some reason I was booked for two rooms even though my online receipt said 1. The name on the second room was a misspell and it wasn't my phone number either.
The staff was very friendly and helpful. the rooms were clean and spacious. No fan in the bathroom. One side of the sleep number mattress wasn't working.