Guest reviews
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Overall Rating
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8.5 "Location is great."10.0 "100%
liked the proximity to sightseeing ." 10.0 "Business sites within easy reach , said 100%." 9.9 "99%liked the proximity to shopping ." 9.9 "City centre within easy reach , said 99%." 7.5 "Easily accessible by car , said 75%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." -
8.1 "Great service."9.2 "92% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 10.0 "Lovely bar service , according to 100%." -
6.1 "Internet is average."5.4 "54% thought the
wifi quality was ok ." -
5.7 "Average value."
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5.7 "Breakfast is mediocre."
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5.2 "Average cleanliness."
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5.1 "Rooms are ok."5.0 "Only 50% said
rooms were big enough ." 5.6 "Beds were acceptable for 56%." 5.3 "For only 53%, thebathroom was ok ." 6.5 "Only 65% thought theshower was ok ." 5.0 "50% thought theminibar was ok ." -
4.7 "Not very comfortable."2.2 "78% thought it was
too noisy ." 0.8 "Air conditioning was criticized by 92%."
Overall Rating
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7.8 "Good service."
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7.8 "Good location."10.0 "100%
liked the proximity to sightseeing ." 9.8 "98%liked the proximity to shopping ." 7.2 "Easily accessible by car , said 72%." -
5.6 "Breakfast is mediocre."
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5.5 "Average value."
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5.2 "Average cleanliness."
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4.5 "Rooms are not good."4.8 "52% said
rooms were dirty ." 4.4 "56% saidrooms were small ." 1.6 "84% thought they werepoorly maintained ." 1.9 "81% foundproblems with the furniture ." 4.0 "For 60%, therooms looked old ." 0.7 "Air conditioning was criticized by 93%." -
4.1 "Not very comfortable."4.4 "56% said
rooms were small ." 1.8 "82% thought it wastoo noisy ." 0.7 "Air conditioning was criticized by 93%."
Overall Rating
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8.4 "Location is great."10.0 "100%
liked the proximity to sightseeing ." 9.9 "City centre within easy reach , said 99%." -
8.0 "Great service."9.3 "93% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." -
5.8 "Breakfast is mediocre."
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5.4 "Average cleanliness."
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5.2 "Average value."
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4.1 "Rooms are not good."4.8 "52% said
rooms were small ." 4.9 "51% saidrooms were dirty ." 1.2 "88% thought they werepoorly maintained ." 4.9 "51% didn't like theuncomfortable beds ." 4.2 "For 58%, therooms looked old ." 2.1 "79% foundproblems with the furniture ." -
4.0 "Not very comfortable."4.8 "52% said
rooms were small ." 4.9 "51% didn't like theuncomfortable beds ." 2.0 "80% thought it wastoo noisy ."
Overall Rating
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8.6 "Location is great."10.0 "
Business sites within easy reach , said 100%." -
7.5 "Good service."8.9 "89% found the
staff to be very friendly ." -
6.1 "Average value."
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5.3 "Average cleanliness."
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5.1 "Rooms are ok."5.2 "For only 52%, the
bathroom was ok ." 5.6 "Beds were acceptable for 56%." -
4.8 "Not very comfortable."
Overall Rating
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8.7 "Location is great."10.0 "
Business sites within easy reach , said 100%." -
7.8 "Good service."9.1 "91% found the
staff to be very friendly ." -
5.5 "Average value."
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5.4 "Rooms are ok."5.2 "For only 52%, the
bathroom was ok ." 5.3 "Only 53% saidrooms were big enough ." 6.2 "Beds were acceptable for 62%." -
5.2 "Average cleanliness."
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5.1 "Average comfort."5.3 "Only 53% said
rooms were big enough ." 6.2 "Beds were acceptable for 62%."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.5review from
Comfortable rooms. This hotel's lobby looked very nice however it smelled horrible. I think because they are near the convention center tunnel they have a problem with beggars trying to take refuge in their lobby.
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2.0review from
Nice scam. Needed a 48-hour cancellation notice. Unfortunately I didn't know I wasn't going to make it until 24 hours prior. Nice way to make money. 100℅ margin!!
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2.8review from
Nothing. The hotel isn't a bad place to stay, as long as you lock up your personal property. I had a watch stolen out of my room. A watch I placed in my bag the night before, under some clothes. Hours before checkout, my watch is missing. I then reported my watch stolen to the front desk and the housekeeping manager. Magically my watch appeared. Then I was told, in order for me to have my watch returned to me, I would have to pay for shipping. Yep, I would have to pay to get my stolen property back. Do not stay here!!! Or leave your valuables.
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4.0review from
Located right in the city center. Easy to get around to popular locations. Affordable price. Nice room decor and bathroom. Staff was clueless, poor communication between each other. Check in was supposed to be at 3pm I arrived at 4:45pm and still had to wait 20mn for my room! Found blood on one of my pillows. Was woken up at 2am by the fire alarm, with no follow up announcement from the staff, and then had to go all the way down to the lobby to figure out what was going on and was told it was because there was no staff in the lobby and someone tried to get in without a keycard which turned on the alarm. Then the next morning when I went to check out I was asked how my stay was and I said "interesting to say the least" and mentioned the 2am alarm to the receptionist who then gave me a completely different story saying now it was because a gentleman left the hot water on his shower and fell to sleep, leaving the steam to turn on the alarm. So are they just making up stories?! The most upsetting part is that after all this I wasn't offered obsolutely anything for my distress. Nothing complimentary not even a piece of candy, to think they would want to make customers want to come back or feel atleast somewhat of sympathy for anything that went wrong. Nope, nothing at all! I was close to recommending this place and staying here on my next visit to Philadelphia, but after the horrible customer service i would tell everyone to stay away!
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8.5review from
Clean, nice size room, great staff, good rate. One of the beds was very hard. Despite being on the 7th floor lots of noise from the street.
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6.2review from
The location, and at first the room which had comfortable beds, 4 pillows each, clean towels, nice view, and friendly staff. What you would expect from a Sheraton Hotel. Cleaning was not done on our second day, and it was poorly done on the third day. There was no fan in the bathroom and mold began to grow behind the sink on the third day. No microwave or frig. Dirty carpet and closet door.
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7.7review from
Located next to the convention center , very close to highway. No parking only street parking. it was 25$ for the day so it wasn't too bad. Rooms did not have a fridge. When I asked if I could store something in the fridge they turned me down :( Also, the shower walls were a bit worn down which was a bit unattractive looking
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8.2review from
The place was very convenient and near where I needed to be; it was very clean; it had all the accommodations that I would have expected for the price The bed was too close to the heating unit that cycled on and off in a noisy fashion
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9.7review from
Great price and location.
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8.5review from
Clean, nice size room, great staff, good rate. One of the beds was very hard. Despite being on the 7th floor lots of noise from the street.
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8.2review from
The place was very convenient and near where I needed to be; it was very clean; it had all the accommodations that I would have expected for the price The bed was too close to the heating unit that cycled on and off in a noisy fashion
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9.7review from
Great price and location.
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6.5review from
Comfortable rooms. This hotel's lobby looked very nice however it smelled horrible. I think because they are near the convention center tunnel they have a problem with beggars trying to take refuge in their lobby.
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2.0review from
Nice scam. Needed a 48-hour cancellation notice. Unfortunately I didn't know I wasn't going to make it until 24 hours prior. Nice way to make money. 100℅ margin!!
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2.8review from
Nothing. The hotel isn't a bad place to stay, as long as you lock up your personal property. I had a watch stolen out of my room. A watch I placed in my bag the night before, under some clothes. Hours before checkout, my watch is missing. I then reported my watch stolen to the front desk and the housekeeping manager. Magically my watch appeared. Then I was told, in order for me to have my watch returned to me, I would have to pay for shipping. Yep, I would have to pay to get my stolen property back. Do not stay here!!! Or leave your valuables.
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4.0review from
Located right in the city center. Easy to get around to popular locations. Affordable price. Nice room decor and bathroom. Staff was clueless, poor communication between each other. Check in was supposed to be at 3pm I arrived at 4:45pm and still had to wait 20mn for my room! Found blood on one of my pillows. Was woken up at 2am by the fire alarm, with no follow up announcement from the staff, and then had to go all the way down to the lobby to figure out what was going on and was told it was because there was no staff in the lobby and someone tried to get in without a keycard which turned on the alarm. Then the next morning when I went to check out I was asked how my stay was and I said "interesting to say the least" and mentioned the 2am alarm to the receptionist who then gave me a completely different story saying now it was because a gentleman left the hot water on his shower and fell to sleep, leaving the steam to turn on the alarm. So are they just making up stories?! The most upsetting part is that after all this I wasn't offered obsolutely anything for my distress. Nothing complimentary not even a piece of candy, to think they would want to make customers want to come back or feel atleast somewhat of sympathy for anything that went wrong. Nope, nothing at all! I was close to recommending this place and staying here on my next visit to Philadelphia, but after the horrible customer service i would tell everyone to stay away!
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6.2review from
The location, and at first the room which had comfortable beds, 4 pillows each, clean towels, nice view, and friendly staff. What you would expect from a Sheraton Hotel. Cleaning was not done on our second day, and it was poorly done on the third day. There was no fan in the bathroom and mold began to grow behind the sink on the third day. No microwave or frig. Dirty carpet and closet door.
