Guest reviews of DoubleTree Suites by Hilton Phoenix
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Couples
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Families
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Overall Rating
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9.3 "Terrific location."9.9 "
Good access to the airport , said 99%." 9.0 "Great parking , according to 90%." 10.0 "Easily accessible by car , said 100%." 10.0 "Near to public transport , according to 100%." 10.0 "100% thoughtparking was inexpensive ." 9.1 "91%liked the proximity to sightseeing ." 7.1 "71%enjoyed the restaurants & bars nearby ." -
9.3 "Excellent breakfast."9.3 "93% were
happy with the price of the breakfast ." -
8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 9.4 "94% werehappy with the shuttle service ." 7.5 "75% werehappy with the room service ." 10.0 "Lovely bar service , according to 100%." -
8.2 "Food is delicious."9.4 "
Yummy desserts , said 94%." 7.6 "76%loved the menu selection ." 7.9 "79% werehappy with the price ." 8.9 "89%loved the dining experience ." 7.9 "Beef and steak dishes were excellent , according to 79%." -
7.9 "Internet works."10.0 "100% thought it was a
great value ." -
5.7 "Rooms are ok."6.2 "
Beds were acceptable for 62%." 6.1 "61% thought thekitchenette was ok ." 5.4 "For only 54%, thetv was ok ." -
5.1 "Average cleanliness."6.6 "66% thought the
cleanliness of the hotel was average ." -
4.2 "Vibe wasn't good."2.1 "79%
criticized the unstylish hotel ."
Overall Rating
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9.3 "Excellent breakfast."9.2 "92% were
happy with the price of the breakfast ." -
9.3 "Terrific location."9.9 "
Good access to the airport , said 99%." 8.6 "Great parking , according to 86%." -
8.4 "Great service."9.4 "94% found the
staff to be very friendly ." 9.3 "93% werehappy with the shuttle service ." -
7.2 "High comfort."9.3 "93% thought
rooms were spacious ." -
5.5 "Rooms are ok."6.2 "
Beds were acceptable for 62%." -
5.0 "Average cleanliness."6.6 "66% thought the
cleanliness of the hotel was average ." -
3.8 "Vibe wasn't good."1.8 "82%
criticized the unstylish hotel ."
Overall Rating
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9.3 "Excellent breakfast."9.2 "92% were
happy with the price of the breakfast ." -
9.2 "Terrific location."9.9 "
Good access to the airport , said 99%." -
8.1 "Food is delicious."9.2 "
Yummy desserts , said 92%." -
8.1 "Great service."9.3 "93% found the
staff to be very friendly ." 7.9 "79% thought theservice was very professional ." 9.5 "95% werehappy with the shuttle service ." -
7.9 "Good pool."
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4.8 "Rooms are not good."4.3 "57% said
rooms were dirty ." 1.3 "87% thought they werepoorly maintained ." 2.7 "73% foundproblems with the furniture ." 2.6 "74%complained about the bathroom ." 1.3 "For 87%, therooms looked old ." 3.1 "Air conditioning was criticized by 69%." -
4.5 "Not very clean."4.3 "57% said
rooms were dirty ." 1.0 "Dirty pool , said 90%." -
3.6 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ."
Overall Rating
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9.4 "Excellent breakfast."
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9.1 "Terrific location."9.9 "
Good access to the airport , said 99%." -
8.6 "Good value."
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8.5 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.3 "Pool is good."
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5.7 "Rooms are ok."5.9 "
Beds were acceptable for 59%." -
5.3 "Average cleanliness."
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4.4 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ."
Overall Rating
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9.3 "Terrific location."9.9 "
Good access to the airport , said 99%." -
9.2 "Excellent breakfast."
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8.6 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.9 "Good pool."
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6.8 "Average comfort."5.4 "For only 54%, the
noise level was all right ." -
5.8 "Rooms are ok."
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5.8 "Average amenities."5.3 "53% thought the
building was acceptable ." -
4.7 "Not very clean."4.5 "55% said
rooms were dirty ." -
4.4 "Vibe wasn't good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.7review from
The only things redeeming about this property are the free parking, free breakfast and warm cookies. This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.
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10.0review from
The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.
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7.7review from
Celebrate New Year's Eve with an early check-in and stay at the Doubletree and early dinner at 6 PM and the nearby transportation to our event departing at 8 PM fantastic
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10.0review from
It was a wonderful hotel, great breakfast, comfy room, and friendly staff. I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.
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8.8review from
Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong. Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!
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8.3review from
We liked the size of the room. And it was clean We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.
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9.0review from
The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious. First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.
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10.0review from
Clean facility with a very friendly staff No dislikes
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10.0review from
The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.
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10.0review from
The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.
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10.0review from
It was a wonderful hotel, great breakfast, comfy room, and friendly staff. I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.
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8.8review from
Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong. Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!
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8.3review from
We liked the size of the room. And it was clean We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.
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9.0review from
The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious. First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.
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10.0review from
Clean facility with a very friendly staff No dislikes
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10.0review from
The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.
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