I like the fact it has a pool and jacuzzi.
One of the clerks at check in could have smiled. She was like robot. The others were more friendly looking. Other than that everythng was fine. Pool and jacuzzi looked a little unclean but it was because it was a windy day and leaves from the trees kept falling on them. But i really liked the location. The set up. The towel service. Thanks :)
It's in the right location and the overall price is ok (but not for the lack of cleanliness)
First there is an early check in fee, and their standard checkin time is 3pm, not 10 to 11am like most other places. Second when I got there to check in, a lady was complaining about the call she got charging her for dirty towels. She said she used the towels to clean her feet and the floor. When I got up to my room, I found a filthy bathroom floor stains on the comforter and headboard. I asked for another room. That room too had crumbs on the floor and a gross bathroom etc. The staff weren't even apologetic. Literally the manager had to advise the front desk staff that housekeeping needs to be made aware of these issues. So full on lack of competence from the staff... Just, avoid this place.
Quick change of room.
I was first given an unmade room. Then I was moved to the top floor with exceedingly loud ac.
I liked that it is close to downtown.
The hotel need to be remodeled. The tub and toilet seat was peeling. The elevators were extremely dirty. The wakl from the parking garage to the hotel is a little scary at night, since you have to pass dumpsters.
They sell drugs on the 4th and 5th floor
The location is the only great thing.
The cleaning staff was very rude. Mainly an older looking Hispanic lady. They are selling drugs on the 4th and 5th floor. They even offered to sell me some on the elevator. Both floors have a huge marihuana smell. I told the front desk but it looks like they're in with them because nothing was done about it. don't take your family and just watch yourself. This is a 100% real comment by a real person!
had to go downstairs twice because the key didn't work. the staff was unable to explain how to get to the hotel from the airport, they just said get a taxi. although public light rail was only a block away. there was vomit stains on the duvet the sink was plugged up the aircon was very loud
Great location in downtown Phoenix. Comfortable room for the price.
Front desk and breakfast staff were not on the same page about whether the breakfast was included in the room cost. I was shocked to get a bill for breakfast.
The staff was very nice rooms were clean and comfortable, fridge and microwave came in handy for us. we were in town because my 18 year old daughter had a double hip replacement after surviving cancer, so it was a difficult time for our family, and the hotel did not add to our stress, which is always nice. I would recommend this hotel.
Pool closed at 10, hot tub didnt have enough water, and it wasnt very hot. Parking is very limited and most have to end up parking in another parking garage, which is free, but inconvenient. Breakfast isnt included in price of room.
I expected more from a Holiday Inn
The room was clean, and the bed was really nice.
The location is terrible. The parking structure you have to park in is abismal. There's no access from the structure to the hotel. And it's not very well-lit, so walking through it alone at night was unnerving. In the morning I called down for room service, and the phone was answered by a very clearly exasperated man that said, "Restaurant, can you hold??" Five minutes later I asked if I could order some breakfast to which he rudely responded, "Yeah but it's gonna be like 40 minutes wait!" I told him that would be okay. He sighed heavily and said, "Alright. What do you want?" Having worked in customer service for many years, I was surprised and disappointed. I've always had such wonderful experiences at the Holiday Inn, but this was by far my worst hotel experience to date.
cost was 35.00 more per room than quoted...That is with the tax already calculated. Read the fine print (wherever it is?)
Quick check-in, hassel free.
Holiday Inn has always been our home away from home. Wherever we go, be it China, Singapore, in America, it has always been Holiday Inn for the family.
The hotel was clean, decor very pleasing and modern, and had some convenient amenities - the buffet breakfast and the small 'business center' (1 computer and printer). We found it was not necessary to rent a car during our visit as the hotel is fairly close to the city's public transportation.
The part of town the hotel is located in is maybe not quite the best part of town. Although, we did feel completely safe inside the hotel.
Yes. My husband and I were on a business trip and really enjoyed everything about the hotel.
Located in the heart of Phoenix, stay at Ramada Phoenix hotel. This lodging facility is close to the Phoenix Convention Center, St. Josephs, Arizona Heart, Phoenix Childrens hospitals, and Phoenix Sky Harbor International Airport (PHX) is a short drive. Heard Museum of American Indian Art and History, Talking Stick Resort Arena, Chase Field, Arizona State University, and University of Arizona College of Medicine Phoenix are nearby as well. Amenities include complimentary wireless internet access, indoor parking, fitness center, outdoor heated pool and spa, meeting space, a business center, and onsite dining. Guest rooms feature a mini-refrigerator, microwave, and flat-screen HDTV, and suites with separate room or jetted hot tub are also available.
Policies vary by room type and provider.
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