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Very nice staff, brand new, lovely setting, family friendly, off the main drag so it is not noisy, plenty of activities Room wasn't ready @4:00 pm...but by 6:00pm after speaking to Curtis...MOD...he took great care of us...shout out to him!
fireworks and smokes every night, pool, shuttles to Dollywood, felt like I was on a cruise, my 8 yr old son loved his bunk beds!
i have no idea. i have no idea how kayak got involved but the confirmation came through as hotel.com for 454.00. this booking was for my daughter and her husband for their anniversary. luckily i called the resort the next day to make sure they would be able to check in since it was under my name and not theirs. well they had nothing in reserved! no rooms available. sooo.. i called hotels.com and they were great in correcting the problem and helped me get an even nicer resort and paid the difference. i will never use kayak again. i will directly call book straight thru to hotel.com next time so this never happens again. so glad i called ahead. dont know...didn't get to go!!!
Parking garage and elevator were very convenient. Hard to find luggage carts. Shower didn't work right.
We liked that it was so close to everything because we liked to walk. we really loved the ducks but couldn't figure out what happened to the baby ducks disappearing everyday The parking garage was way to tight. We could barely squeeze in there. then on the outside parking we found a spot but someone decided to take over both spots
Good location, nice views Rooms looking run-down, bathtub has been painted. $170 non-refundable pet charge is ridiculous for a 2 night stay.
Convenience to downtown attractions Great Views Price too high for a hotel with only 1 functional pool, old dirty rooms, no breakfast options.
We liked the location. It was within walking distance to almost everything. Loved to restaurant and the outdoor eating by the river. Service was poor but the atmosphere was worth it. Room was clean and spacious. Great view of the mountains. I would return again even though the pool was a disappointment. The pool was so dirty that we couldn't even swim in it. My granddaughter threw a swim stick in and we couldn't even find it. At night when the pool lights were shining, you could see bits of white floating all over.
This place is right next to the aquarium and right in town in Gatlinburg so it's an easy walk to everything. You do get a fairly good view either of the water or an overview of the city. The rooms are a bit outdated. My coffee wasn't replenished everyday
Great place to stay for biz, fam, quiet get away or even younger groups for folks. Several buildings on property and they grouped everyone well. Kayak by far had the best rate! I usually use Booking but they weren't the lowest this time. The others didn't even have availability listed. The pool was shut down due to repairs, but it just looked temporary. Also, the Drafts sports bar on the property had weird hours and just kinda strange folks working there.
Location was good ,priced ok, Breakfast plain oatmeal ,zero fruit, worst I have seen ,usually have eggs and more choices
Nice Location Quiet Pretty view Value for the money A little dated Pillows were flat
The balcony Everything was totally outdated,19 years ago I bought the same TV that was in my room.Bath was so stained we didn't even shower in it.Carpet was outdated ,torn and had paint stains on it.The Vertical blind didn't work properly,had to close some of the vanes by hand.Furnuture was From the 80's and worn. Weekend rate paid $$$ and was horrible dissapointment
We needed extra linen for my mother-in-law. She caked to the front desk for some and am employee arrived with some within 5 minutes of her hanging up. Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.
Staff was friendly and fantastic. I liked the location. Carpets need replaced and the room was a little dated but over all a very good experience
Location is great, just a block away from the strip. Walking distance to everything. Sheets and towels were clean. Extremely outdated. I'm sure this hotel was very nice in 1980 but not much has changed since then. TV is the only update. Place looks dirty just from years and years of use. The room smelled like a dead animal. Smell was coming from the refrigerator. We only stayed two nights so we just toughed it out. I wouldn't recommend this hotel.
Not much No TV ...had to wait 20 mins for shuttle to come when they had 50 golf carts with 6 seats in them pass you by no parking there should be at least 1 parking space per room or villa for 500 for 2 nights water park should be included not an extra 82 dollars next time we will stay at Wilderness of the Smokies
Service and beauty of resort and water park. great staff from check in to bellboy all the way to room. Nothing..
Property is well maintained and the staff are very courteous. Plenty of onsite activities every day to keep you busy. Minutes away from Gaylinburg and Pidgeon Forge
the staff was very responsive and went out of their way to help
The mountains Air conditioner broke two times spilling water on the floor, and they never brought us toilet paper after two days of calling.
Staff was courteous and friendly, the room had every thing you could possibly need I couldn't believe it was a studio room. That I couldn't stay longer.
The scenery near the resort The rooms, the prices. For a resort, you would assume that at least WIFI was inclusive in the room charge. Nope, it was not. They also try to get you to think that you won something at checking. It was thein 4 hr "come see why it's so good to be an owner" routine. That was the only time any kind of complimentary breakfast was mentioned!
The staff and accommodations were excellent. I think for the cost to stay there, the water park and other amenities should be included.
The room and view were great. Website was not clear about extra charge for pets. It states pets are welcome and there was an additional charge but no amount listed. I was expecting an extra $20 charge or so and was completely SHOCKED when at check in they told me it would be $170!!! I would not have booked the room had I known this especially since the rate for the room itself was only $109! Completely ridiculous charge.
Parking sucked. They will try to have you tour for discounted attractions-- seemed like a good idea but there 90 minute tour with a free breakfast turned out to be over 5 hours of salesmen in your face trying to sell you a timeshare. They waisted one whole day for our weekend vacation. I would much rather pay for the attraction then lose time with them trying to sell me a timeshare for that amount of time. Not upfront or honest. And the great breakfast you get for touring was terrible.
Rooms were nice and clean. Main attraction at the waterpark was closed. The playground was also closed. We have two young children and we wanted to stay here because of the amenities but because they were closed we had to search out other things to do.
We loved having a 2 bedroom- 2 bath condo. The water parks are great. Wonderful location for all the fun events. Helpful staff. WE ALL HAD A GREAT VACATION!!!!!!!!!!!!!!!!!! All was good.
Over a six night stay, we were able to get very comfortable. Loved having a washer and dryer in my unit. Loved the lazy river, that was salt water and not chlorine. Met many unhappy families at 6pm waiting long hours trying to check their families in. This is a normal problem here and we saw families waiting in lobby on other days of our trip as well. Apparently they have a long term shortage of housekeeping staff for their two huge buildings. Bring your own towels, dish detergent and clothes detergent...and coffee. Maid will come in to take trash and wet towels, but that is it. Have your own towels on hand in case she does not arrive by the time you need more towels Unit had had a smoker in it previously. All of our clothes smell like smoke. We worked hard on trying to air out our unit during our stay. Bad WiFi kept kicking the kids phones off. Only lobby has fast wi fi.
We love the pool and the room was very spacious and hotel staff was so nice The shower but told the staff and they said it would be took care of
I loved the staff and how well maintained the property was. That I couldn't say another night. I had a great time.
Room, fireplace, bed, location, heated pools and water slides Pricey,
The room was clean and the staff were friendly and helpful. It was also nice to have cups of a usable size and the ability to make ice in the room. The "queen" size bed was anything but that. The water flow in the shower was weak and spotty and the bathroom supplies provided left a lot to be desired. We were staying for two nights, but our keycards were deactivated at check-out time the morning after we arrived, which wouldn't have been so big a deal except that the front desk was in another building so we had to drive over, get new keys, then drive back just to get something out of the room we forgot.
Very nice. Pool, hot tub and front desk were down in a seperate building from the condo style rooms but this was not too inconvenient. View out front and back windows were nice. Over all very cozy, very nice.
We hd a loft room is the best way I can discribe it. Bedroom was on the parking-lot side of the building. Poor choice for a bed room. Should have designed it on the rear side of building overlooking the flora and fauna. You can hear everyone coming and going. Bed to hard. But I guess that's my fault I should have stayed with the Hampton Inns. Room very small and awkward. I'd choose a cabin next time.
My family of five stayed here. We had a two bedroom unit. It was clean and well suited for my three young children. Only problem was a noisy neighbor. Other than that a fine stay, we will be returning next month for a long weekend.
This is an excellent resort. Will use it again. The room was beautiful and the staff at the resort were friendly and welcoming!
This hotel room did not match the pictures at all on the website. We were expecting a cabin like feel becuse the pictures showed fireplaces and quilts. The bed and bedding was horrible! There did seem to be a newer building with a great view but we were not in it.
Our stay was great. Our little deck had a beautiful view of the mountains covered in snow. The condo was clean and comfortable. I'm really nitpicking to find any negatives at all, so remember our overall experience was very nice. Upon checkin we stood in one line to check in, then we had to stand in another line to get our ''welcome packet'' and parking tag. The welcome packet was silly with no real content (unless you wanted to go to the casino on Thursday or check out a board game). The sign by the lady said they could do tickets to events - nope. Maybe they once did in the far past, but not now. The check in folks should have mentioned where the condo elevator was - we couldn't find it so we schlepped our bags up several flights of stairs. The neighboring room was quite noisy in an odd way. We think it was an elderly couple who were hard of hearing. They yelled at each other, but not like fighting. They yelled a normal conversation far into the night. Still remember those are just nits. We had a great time. The resort is clean and close to Gatlinburg.
We have stayed at this resort several times. We stay in the Deluxe Condo which accommodates us and two children fine. We have plenty of room with seperate living area and bedroom. I highly recommend this unit. The condo was very clean and update styles. Kids had plenty of room to play. The view was awesome!! Could have used some new pots and pans. The bed was tooo soft and the pillows were flat but that is the only down fall. Fireplace is just a plus. The location is excellent, not in the hussle of things kinda of out on the out skirks, yet very convient to all attractions. Staff very friendly and helpful! The security is Excellent! All and All we like staying here! You do get bugged a lot by them wanting to sell you a time share at the resort but we just don't pick up the phone. It's a GREAT family resort that will fit all your needs and they will even book your tickets for the attractions.
This place is wonderful!! Before going we read some reviews (all not nice) so were surprised when we arrived- Mountain Loft was everything they didn't post!!! We highly recommend ML:) No bedbugs or bad air!! It felt more like our trips to the Carabian than it did to he Mountains!!if anything was 'bad' it was the coffee we helped our selves to when we returned our keys :)
If you are looking for a quiet get away there is no better place to be in Gatlinburg than the Mountain Loft.
This is a great place overall. It is one of the nicer places in town, not on the main strip. Nice layout of rooms with seperate bedroom, full kitchen, den, and nice size bath. However, it was very frustrating trying to sleep listening to your neighbors conversations. A little more ''soundproofing'' and this place would be great. No continental breakfast either.
My husband and I took a week traveling and loved this place. The grounds were very nice and we enjoyed the hot tub every night. The room was decorated nicely and the complex quiet, although there were many families staying there. It is very close to Ober Gatlinburg and the downtown area as well as restaurants. View from our balcony was terrific. Staff very attentive even though they were very busy that time of year.
nice area. Om hill top about a mile from downtown. Very clean nice place. No sales pressure to buy Anything for me. I know they do try from other reviews.
The staff was very hospitable, every one of them that we encountered from maintenance or housekeeping we passed in the halls or rode an elevator with to the front desk and restaurant employees. it would be nice to see recycling options in the rooms. They have signs about going green in various places, but then no recycling options in the rooms or trash rooms.
All the swimming opportunities for the family Didn't like not having the security deposit verbally disclosed to me. It was a nominal fee of $100 but I wasn't expecting it. And the hotel initially told us it would take up to 21 days to release it. After calling, they released it in 2 business days.
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This guest did not leave comments about this hotel.
The balcony and water park was great! The inside water park had so much bleach I could taste it for the entire day
Very clean, very kid friendly. Awesome staff, very friendly and professional.
Loved having the water park & arcade for our grandchildren. They are ready to go back! The 2 bedroom suits were awesome! Wish they had been at least on same floor. :( Had two bedroom apartments that were not on same floor & had to walk across the parking lot to get to the water park. Not what I was told.Told one of rms was presidential with fireplace. Disappointed in phone information. Hope situation can be resolved
Pool Check in was slow
My 7 year old loved the indoor water park. It was too cool for her to enjoy the outdoor water park. She can't wait to go back next Summer.
Great rooms at this resort... You won't be disappointed!
Very nice and the employees were very nice and helpful. A drunk female acting like an idiot and cursing at my family. Our friends room was double booked and they had to stay elsewhere.