Pine Cay Hotels

The staff was extremely friendly and professional. They were very attentive and could answer any of our questions as first-time visitors. We would definitely go back to the Regent Grand.

The on-site restaurant had a limited breakfast menu, but the wait staff was friendly.

the vast number of different things to do for the children such as water slides for the kids, xbox, drop off camp, ice cream/ cotton candy, arts and crafts, ping pong tables etc... the food was better than i expected at an all inclusive. 16 different restaurants to choose from, from beach side to restaurant setting. Unlimited drinks were very nice. i was very pleased with the whole place.

I was a bit disappointed with my rooms. When first arrived they said Kayak (where i booked) did not let them know i booked a luxury king walkout and instead put me in a room that was two double beds. I had to show proof and was then put into the correct room the next night. the beds were hard as a rock -that needs to be changed. Pillows were too soft, i found a roach in my room and my room was so humid cus my a/c wasnt working. housekeeping was quick to fix my a/c and sprayed my room with bug spray. because its access to the outside, there were many mosquitos which kept me awake most of the night.

Beautiful location...friendly and helpful staff....great entertainment!

Excellent hotel, very clean and peaceful. It had everything we were looking for

No

I would highly recommenced for a couple wanting to get a way for a few days

The service and staff was amazing. The rooms are very modern and clean and the staff does a great job keeping the rooms clean.

No

Turks and Caicos is an amazing location for a vacation. We had a wonderful vacation. We arrived to the hotel at 1:30PM, which is a bit earlier than check-in. As soon as we arrived to the hotel we were greeted by Louis who assisted us with our luggage from our rental car. I went and parked my rental car and my wife went to check us into the hotel. I parked the car and walked over to the front desk and everything was ready for us thankfully. After that long trip to get there we really needed to get this vacation started. The individual from the front desk took us to our room. He gave us a quick tour of the facilities and joked around with us about our room telling us a story that the this room hasn't been occupied for 6 months, because the last person that was in there was so pissed that he paid for an oceanfront room, but...

This was our 1st time to Turks & Caicos and the Windsong Resort and it will not be our last. We were so impressed and amazed with the location, staff and comfort of the Windsong that we're already looking into planning our next trip there. I can't say enough about the staff , they were all so friendly, accommodating and helpful. The Windsong's JoJo's Cafe offers some great food-our favorite was the jerk chicken and conch fritters. The location of the resort is incredible. We love to snorkel and to have the Bight Reef right in front of you was such a treat and a huge selling point for us! We walked the beach and looked at a few other resorts but the Windsong was the right choice for us. We spoke with a number of other guests who were also thoroughly pleased and impressed with the Windsong. Peaceful, beautiful and tranquil just a splendid resort-it’s a must stay!

We stayed for a week in Provo at the Windsong. We had a one bedroom suite that was spacious and beautiful. The hall bathroom even had a shower which we didn't ever need. The kitchen was well equipped. The housekeepers sometimes didn't have clean wash cloths, but that is really my only complaint. The staff at the bars was so nice and friendly. Some are Provo locals, others from Haiti, Jamaica and the Dominican but all made us feel very at home. The food was reasonable priced but drinks and beer were a little pricey. One of the most awesome things about the hotel is that it has a really nice reef you can snorkle right off the shore. The bight reef is sometimes busy, other people from surrounding hotels walk to snorkle it. But since it is right out from our hotel we found snorlking early morning and late evening before the sun went down were perfect. The fish are plentiful, we saw turtles, a sting ray and the dreaded lion fish.  There is a smith reef within a 35 minute walk from the hotel...

no-one ever at front desk..no-one to greet you except for the kind security guards.....my refrigerator was all frozen up and did not work...my air conditioner did not function properly.....2 inches of dust clogging fan........9 minute walk to the beach....3 miles away from food, booze shopping.......no ice machine.....stay away......

This property was located in a quiet and safe neighborhood close to nearby attractions. The owners were very friendly and helpful. They gave us a tour of the property and nearby places to eat. The beach is within walking distance including a well known snorkel spot- smiths reef. I would recommend renting a car while staying here, although there are many things in walking distance and most tours will pick you up from here, it was nice to have to get around and explore on your own. The value of staying in the condo was worthwhile- it was clean and comfortable. I liked the ability to cook food and wash laundry. Parking and wifi were free. Beach towels were provided. This particular property is located at the top with stunning views. The stretches of beach are easily walkable. We were able to walk from our part of the beach to one end of grace bay but we have an active and fit lifestyle. highly recommended for family and friends. Would definitely consider staying again.

The friendliness of the staff, they were great. Always there to help you. A very clean and comfortable room. They have a little kitchenette area to cook up lite breakfast/lunch. Very close to everything.

If you want to stay in a romantic setting, this is not it. Otherwise good place for the money.

Juts got back from our 6 day trip to Turks, and the Villa Del Mar was outstanding. O.K so you are not RIGHT on the beach, but a 1 minute walk and you will be on the most spectacular beach anywhere. If you enjoy walking a beach this is the place to do it. The staff at the Villa Del Mar was attentive, very friendly, and welcoming to us from start to end. On one day I mistakenly put the “privacy tag” on the door instead of the “service please tag”. I went to the front desk at approx. 4p.m. after returning from the beach, and within 5 minutes we had our room serviced. Also the women at the breakfast in the morning noticed my daughter had sunburn on her face. The women made her some aloe lotion in a blender fresh from an aloe plant on the grounds (Thank You). I would recommend this resort to anyone. Restaurants, shopping (food and gifts) all within walking distance. Thank you Villa Del Mar see you next May.

From the moment me and my wife (our honeymoon) stepped inside the lobby at VDM we were greated with smiles and never ending help. We arrived earlier than expected and they made sure our room would be cleaned first so we can get settled into our room and salvage the few hours we had left in the day (hours before check in). There was a meet and great on wednesday night with free rum punch, chips and salsa; we met other guests and Alan (the manager) who does an outstanding job leading the way and showing his staff what it means to treat each guest with respect and cater to everyones individual needs. Our room was perfect! we were on the ground floor (more than enough room for me and my wife) which was ideal because we were able to gain easy access to the pool from our backdoor without having to walk down the stairs and worrying about leaving the door open. FYI, there are accordion windows from the bedroom to the bathroom so make sure you are rooming with someone you are 100% comfortable w...

Room too small. Hotel charge too much for extra person --- $35.00 for an additional person per day. Location is bad in an isolated area next to a junk yard.

Quiet neighborhood.

The kindness of the staff, the cleanliness of the villa, and the artistic design of the rooms.

They are planning to add a pool but at this time none exist. Nevertheless, we enjoyed our stay immensely.