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The staff was very attentive and welcoming. The layout of the resort was great. You didn't have to walk forever to get to the beach or to the restaurants and neighboring resorts were close by enough that you could walk to their restaurants. No extended checkout and no heads up on the state of T and C airport which was a mess.
We stayed here prior to our wedding in T&C and the staff were extremely friendly and helpful. Upon knowing that we were getting married they sent a bottle of champagne to our room and did everything they could to make sure that we enjoyed ourselves.
Location, location, location.... it is situated on a relatively quiet section of gorgeous Grace Bay Beach. Since there is not a developed property on either side of the resort it doesn't feel crowded and it feels isolated in a good way. The palapas and beach staff are wonderful. The hobie cats and water boards are included and easily accessible. Our studio had a small kitchenette, which was nice. The room was clean, spacious and well appointed. Our second floor room had a view of the ocean, which was beautiful. The staff at the hotel were all very friendly and very helpful. Hemingways restaurant was very convenient as it was right on the edge of the beach. You could sit in the sun on the deck or under a covered area. The food was always delicious so we had breakfast daily and even ordered lunch on the beach. There were two weddings over the weekend but the guests never took over the resort. The pool closest to the beach was lovely and a nice spot to sit at the end of the day. Overall, we thought it was terrific and had a lovely visit. We would definitely recommend it to friends and would come again with our children on another visit. Great spot for a couple to get away.
The room has everything for you. Small kitchen , patio and even washer and dryer.
The beach There were a lot of cockaroches in the hotel room ! And you can hear people from the room next to you very clearly
My brother got married on a nearby all inclusive megaplex. That's a) not our style and b) not our budget. The Sands is very comfortable, very friendly, very professional, and down right lovely. My brother said his resort was too much like Disneyland. A 5 minute bike ride to nearby shopping area, we got simple groceries each day, and patronized local businesses. Make sure your trip includes a Thursday pm so you can go to the Fish Fry and hang with the locals. Highly highly highly recommend the conch chowder and pork stew (2 different things) at nearby grocery. Bikes were great! Rode all over the place. The resort was fantastic. We loved picking staff for local places to go. TCI, in general, food is expensive (alas we still saved baucoup $$ on this resort). Saw some nasty American tourists. Don't be like them. You're on vacay. Relax for God's sakes.
Quiet w/variety of age groups. Beautiful beach. Great water. Conch dive was fun. Nor as expensive as I thought it was gonna be. Are out for dinner in at other meals. Snorkel is far better at Cozumel. At least where they took us. Beach and pool service not great if you are wanting to drink a lot. Plenty if chairs. Umbrellas. Chk your bill one girl at the restaraunt tried to dbl. chrg us. I had a feeling as there was a mess up and they fixed it without probl. The guys were better and more friendly than the women.
We received a free upgrade to a one bedroom right next to the pool. Hemingways restaurant was also great. Delicious fish and chips. The beach was awesome and never too crowded. We could always find a hut and chairs.
Water Sports Equipment included in the cost of the room. Our room had a sitting area, kitchenette which were excellent bonuses. Pool steps from our door. Plenty of shade to ovoid long periods in direct sunlight. If I mentioned anything, it would only be picky. Nothing to not like.
We loved everything..very friendly staff, beautiful; lopcation, nice room
Staff was amazing, accomodations were beautiful, the beach was gorgeous. Location is central to restaraunts and shops. I highly recommend Seven Stars.
Beautiful facilities, grounds and accommodations. Lovely service and delicious food. Was the best stay ever!
Wesley (who works at the restaurant and is the sailing instructor) and Tina (the security guard ) and others really went out of their way to make sure anything I needed was provided and that my stay there was excellent. The staff is amazing!
Beautiful pool area, beautiful beach and water. Close to town for biking. Too many people valentines weekend and too many children. We had to leave on Wednesday and noticed all the familys and children left too and we might have enjoyed more adult time and not as many umbrellas on the beach after Wednesday if we had been able to stay the whole week.
Food was excellent- never had a bad meal. Great beach with good lounge chair available. Staff was excellent Provides dinner on the beach if you prefer They make great exotic drinks Room cleaned every day early or later if requested Studio room was smaller than expected for the money Needed more entertainment for the evenings on property Taxi service was expensive- charged by the person
The Mango reef that is on the resort had great food. The stay was awesome for our anniversary and honeymoon.
Location, staff, value because it included free WiFi and breakfast. A boutique hotel with super comfortable bedding and wonderful, professional staff. Shuttle was very convenient and accommodating. No I would definitely stay at Ports of Call again :)
POOL SIDE WAS PRETTY. PUBLIC AREAS WERE CLEAN AND WELL KEPT. HOTEL EMPLOYEE GREETED US WITH A COMP RUM PUNCH VERY FRIENDLY WITH LOTS OF GREAT INFORMATION. I reserved a King bedroom, but received dble rm with a moldy smell. An hour LATER i was shown another double room sprayed w air freshner and opened windows.NO KING BED which I didn't understand because the hotel was5% full.VERY DISAPPOINTED IN SRVICE
Close to beach, clean, nice grounds, free breakfast Somewhat pricey
Nothing.. The Manger was rude!! The hotel had ants crawling everywhere from the bedroom, to the bathrooms, and even the common areas where they service breakfast. My 3-year-old was bitten several times. The Manger was rude!!!
The staff was extremely friendly and professional. They were very attentive and could answer any of our questions as first-time visitors. We would definitely go back to the Regent Grand. The on-site restaurant had a limited breakfast menu, but the wait staff was friendly.
We really loved the Regent Grand. The staff was really friendly, the ground are extremely well taken care of. The pool was gorgeous and kept at a pleasant 85F. Perfect proximity to the beach, even more perfect location in town. Lots of shops and restaurants to walk to. Most of the other hotels aren't in that little downtown stretch and are off on their lonesome in a less developed part of town. We would stay here again in a heartbeat and would reccomend to everyone we know. The pool bar bites are pricey, all the food on the island is pricey. Recommend a quick trip to the grocery store to grab some snacks to store in your room.
I had a great time at the Windsong and already plan on returning. As a woman traveling by herself, I always felt safe and comfortable, which was my first priority. I stayed in a standard room, which I believe is their smallest floor plan, but it was plenty of space for me and a great value for the money. I made some friends and saw the two-bedroom suite they were staying in, and it was gorgeous--I would definitely consider coming back with friends and getting one of those. The hotel is a quick ride from the airport and is right on a gorgeous stretch of beach. I never had a problem getting a beach chair of a spot by the pool, no matter what time of day I came down from my room. It's within easy walking distance on the beach of several other hotels, if you want restaurant variety, plus the popular Thursday night fish fry. It's a smaller resort, which was exactly what I wanted; the other guests were mostly adults, but there were a couple families with small kids. If you're looking to avoid the swarm of kids that sometimes comes with a beach vacation, this is a good, affordable, really nice spot to do it in. I don't really have anything bad to say. The food at the restaurant wasn't great, but it wasn't bad. I wish the standard rooms had bathtubs instead of only stand-up showers, but the shower was so big that it wasn't as much of bummer as I thought it might be when I booked. Overall, a great place go stay and strong value for the money.
Wonderful property, with free access to sister hotels Alexandria and Beach House. Huge rooms and great views, food was good. Very nice staff and clean peaceful environment, with tranquil beach. Beach is man made but just as turquoise and nice and the pool overlooks the ocean, while the sister properties had natural beaches that were spectacular but the pool was separate. It was great to have both options. AMAZING grocery market on site with everything you could possibly need, very accommodating to children. The free shuttles to the other hotels were great. Only 1 restaurant was open for dinner in the low season, but other options were available nearby/at sister properties. No room service and mosquitos were pretty bad due to rain the week prior, but take out was available from the restaurant and there were no mosquitos on our 3rd floor balcony. Wish they had an airport shuttle, but Ramona at the front desk was extremely helpful.
Reasonably priced. Very clean. Great staff. We loved the swim up bar and atmosphere outside. The room we stayed in was absolutely incredible. There was all new amenities with washer and dryer, oven, dish washer, flat screen tvs, wifi, stocked kitchen. Very little beachfront. Food took a while at Fire and Ice.
The hotel is beautiful and breath-taking upon arrival. The restaurant Bagetella is fabulous over looking the pool. My room had an excellent view of the ocean and with the doors and windows open, the ocean breezes was soothing. I highly recommend the resort, its new fresh and trendy.
Excellent hotel, very clean and peaceful. It had everything we were looking for No
First, I should start with the positives. This is an absolutely beautiful hotel, it is right on the beach and it is in a more secluded area (when we walked down the beach near the Sandals and other mass resorts, we were even more appreciative of the secluded location. The surroundings are absolutely amazing and the outdoor areas take full advantage of the great Turks water. The beach staff bends over backwards to make you happy. This is built as a 5 star resort, but I have to say that I have had better service and less problems at Marriotts or Hyatts. There are far too many issues that are huge drawbacks to the beautiful locale, as follows: 1. The free WiFi that they advertise throught the hotel does not work. It is painfully slow, when you can get it to connect (good luck finding the one little spot in your room, or in the lobby, where the signal is strong enough) , so don't expect to be able to check e-mail or use Skype while there unless you plug in the phone cord into your laptop (fortunately, it is a CAT5 cable that allows this, but then you can't use the phone in your room - but see below as to why that may not be an issue). 2. Their phone system doesn't work, which is a massive problem. We were getting constant calls for the room next to ours, which at first I attributed to people not dialing correctly. After the first day, when the hotel was calling to confirm dinner reservations and other things for the room next door and they expressed frustration that they could not get through to the room. I complained about this several times and on the third complaint (after 5 calls, including 2 from the front desk), I was told that ''It really isn't our problem, the phone company that installed the phone system didn't do it right.'' This really isn't the attitude I want to hear and it certainly isn't my job to contact their phone installer. We were resigned to disconnecting the phone during our stay, which was inconvenient, as our cell phones did not w...
Good: Beaches are immaculate, pristine and lovely. Rooms are fabulous and quite New York ish... Bad: Rooms are New York ish.. let me clarify that.. as a new yorker i felt like i travelled down there and found myself in a tropical version of a New York Lounge. This may not be a bad thing to some, but the constant thumping disco beat [from about 9am till midnight] really wore my wife and i down. The internet is sparse. The restaurant on premises is good but totally overpriced for what you get. The service is really not up to par yet with other equal places. But overall.. I would go back having heard that these issues were both worked out.
It was our last night. Halloween - October 31, 2009. The moon was nearly full. My girlfriend Missy's birthday was the next day November 1st, but that was our day of departure, so we were celebrating it the night before. We arrived at the hotel's Bagatelle Restaurant at 7pm and to Missy's surprise we were escorted to the beach. With torches lining our path we were led to a table on the beach with one of those half moon love seats off to the side. With our feet playing in the warm sand, champagne toasts throughout and J setting the stage as our waiter extraordinaire the evening played out perfectly. The Bagatelle salad which Missy said was the best salad she ever had and a lobster tail with the essence of spectacular spices to match, the dinner was as good as good can be. The restaurant staff of 8 came out signing happy birthday and presented Missy with a classic birthday cake. They left, and we asked J our waiter to pull up a chair and have some cake with us. So there we were, Me, Miss and J from Haiti sitting on the beach laughing and enjoying the ultimate setting. And that's what the Gansevoort is about. It's about the people. Sure the beds are great and the food is excellent, and the fitness room is clean and... whatever. It's about M L the yoga instructer who became friends with Missy instantly. It's about A at F&B and Rooster, J and the waitstaff who will do anything for you. It's about K M the Standards Manager and T Q from Operations who always smile at you. It's about M O'B, and B, and S at the beach, so for us it's about the people at the Gansevoort
It was our last night. Halloween - October 31, 2009. The moon was nearly full. My girlfriend Missy's birthday was the next day November 1st, but that was our day of departure, so we were celebrating it the night before. We arrived at the hotel's Bagatelle Restaurant at 7pm and to Missy's surprise we were escorted to the beach. With torches lining our path we were led to a table on the beach with one of those half moon love seats off to the side. With our feet playing in the warm sand, champagne toasts throughout and J setting the stage as our waiter extraordinaire the evening played out perfectly. The Bagatelle salad which Missy said was the best salad she ever had and a lobster tail with the essence of spectacular spices to match, the dinner was as good as good can be. The restaurant staff of 8 came out signing happy birthday and presented Missy with a classic birthday cake. They left, and we asked J our waiter to pull up a chair and have some cake with us. So there we were, Me, Miss and J from Haiti sitting on the beach laughing and enjoying the ultimate setting. And that's what the Gansevoort is about. It's about the people. Sure the beds are great and the food is excellent, and the fitness room is clean and... whatever. It's about M L the yoga instructer who became friends with Missy instantly. It's about A at F&B and Rooster, J and the waitstaff who will do anything for you. It's about K M the Standards Manager and T Q from Operations who always smile at you. It's about M O'B from sales and B and S at the beach, so for us it's about the people at the Gansevoort!
We stayed here for honeymoon 8/16 - 8/22 in luxury beachfront room w/terrace. The included airport shuttle was ready for us when we walked out of airport. Upon check in at the beautiful outdoor lobby they scheduled our departure shuttle. We were given a tour of the beautiful grounds and escorted to our room. Awaiting us was complimentary chocolate covered strawberries, Moet champagne and congratulatory card. We didn't see that coming, but were excited to be thought of. The room, and especially the view of the ocean, took our breath away. It was better than the pictures on Gansevoort's own website. Splurging on beachfront is definitely worth it! We enjoyed the view of the ocean from everywhere in the room including the oversized rain shower. Our favorite thing to do each day was hit the button for the auto shade and lie in bed looking at nothing but water and sky. The large and spacious balcony is another great place to take in the view. We lounged and ate there. The daily free breakfast was adequate w/fresh fruit, cold cereals, a variety of milks, breads, teas and juices. You could also order from the menu. Be prepared to spend a bundle on food and the taxis to get to it. Great place + Great staff = Great Vacation
The service and staff was amazing. The rooms are very modern and clean and the staff does a great job keeping the rooms clean. No
First visit to Turks and Caicos; the Gansevoort made us feel so at home. Everyone was so friendly and always there to help. Beach service was great; no problem getting a drink or food on the beach; however the service fee did get rather pricey after awhile. The pool was spectacular. Having Coral Gardens reef just a few minutes down the beach was a special treat; resort provided snorkeling gear so off we could go to snorkel the beatiful reef! Studio room was nice however our shower did have a leak which caused a puddle in middle of floor. Lots of towels and toiletries. And tons of beach towels so never have to be without one! Staff knew us by name and everyday would stop to chat with us. Very peaceful resort; very few kids which made it nice. It would be nice if it was an adult only resort but with Beaches right down the beach; most families take their kids there anyways. Lots of honeymooners here; and everyone seemed to be very friendly with each other. Only drawback is the food/drink is pricey all over the island and cabs are $$$$. The resort's restaurant has the very best key lime pie! Computer set up at front desk area; very quick internet connections so we were able to stay in contact with those back home. Did not use WiFi; why bring laptop when we are on vacation! A great way to celebrate our wedding anniversary; would come back here for sure. Love the islands and the people! Hotel met our expectations; staff was superb. The one thing I did not like was the feather pillows; I was sinking in them every night!
The exterior and interior lines of this beachfront mid-size resort are clean and minimalistic, but at the same time warm and inviting. At the property?s core is a ?zero entry? rectilinear infinity pool, featuring teak-decked islands that serve as lounging platforms by day, and dining areas by night. As for the dining: the on-site restaurant is wonderful. Both the food and service are top-notch and worth the splurge. We stayed in an ocean-front ground-level room, which featured a Jacuzzi tub, a separate extra large shower stall (with a rainfall shower head), a kitchenette, flat screen TV, and a huge sliding glass window that opens wide to let the outside in. DC)cor is sleek and minimalistic, with lots of limestone and dark finished wood. There is plenty of drawer and closet space (in case you decide to move it). The bed is very comfortable, as was the chez longue. Other rooms featured patios or balconies. Without exception, the staff members we encountered were friendly and eager to please. Our sense was that there attitude was genuine and they weren?t just putting on a show. The employees were helpful - but they did not ?hover? - and a sense of privacy abound. Our fellow guests were primarily American and French, and the bulk appeared to range in age from upper 20s to upper 50s, with thirty-somethings composing the means. Though the resort does not overtly hold itself out as ?family friendly?, there were a few very-well-behaved children among the guests who, to the credit of their attentive parents, didn?t detract a bit from the chill atmosphere.
Juts got back from our 6 day trip to Turks, and the Villa Del Mar was outstanding. O.K so you are not RIGHT on the beach, but a 1 minute walk and you will be on the most spectacular beach anywhere. If you enjoy walking a beach this is the place to do it. The staff at the Villa Del Mar was attentive, very friendly, and welcoming to us from start to end. On one day I mistakenly put the “privacy tag” on the door instead of the “service please tag”. I went to the front desk at approx. 4p.m. after returning from the beach, and within 5 minutes we had our room serviced. Also the women at the breakfast in the morning noticed my daughter had sunburn on her face. The women made her some aloe lotion in a blender fresh from an aloe plant on the grounds (Thank You). I would recommend this resort to anyone. Restaurants, shopping (food and gifts) all within walking distance. Thank you Villa Del Mar see you next May.
From the moment me and my wife (our honeymoon) stepped inside the lobby at VDM we were greated with smiles and never ending help. We arrived earlier than expected and they made sure our room would be cleaned first so we can get settled into our room and salvage the few hours we had left in the day (hours before check in). There was a meet and great on wednesday night with free rum punch, chips and salsa; we met other guests and Alan (the manager) who does an outstanding job leading the way and showing his staff what it means to treat each guest with respect and cater to everyones individual needs. Our room was perfect! we were on the ground floor (more than enough room for me and my wife) which was ideal because we were able to gain easy access to the pool from our backdoor without having to walk down the stairs and worrying about leaving the door open. FYI, there are accordion windows from the bedroom to the bathroom so make sure you are rooming with someone you are 100% comfortable with. The beach is divine VDM has there own part of the beach for their guests; only a few minute walk away from the actual grounds (if this is your biggest issue than you have nothing to worry about). still trying to figure out what I like more about Kerone and Lerone (beach attendants); fun to talk to or the advice they provide for what to do in the area? hmmm....He advised us to go on the ocean vibes, kayaking, horseback riding, and banana boating. We actually got a little burned during the ocean vibes and the woman who set up breakfast (mind you, wasnt working at the time) saw us (and our burns) on the beach and got us aloe from a tree; these are the kind of people that work at VDM; they dont need to be asked, they jump to help. I could go on and on but bottomline is we had an absolutely lovely time there and we thank both all and his staff for their hard work, it didnt go unnoticed or unappreicated. (Although scattered, if you see a negative review, take it with a grain of salt, so...
This is an amazingly wonderful hotel, very clean. The staff was so accomodating and friendly. We had such a great experience at the Villa Del Mar we rebooked again for a week long stay in a few months (for our entire family). Definetly a 5 star!
PROS: - service is friendly and helpful - plenty of food choices - concierge went over and above to get things for me - transportation from airport is quick and easy - check-in is painless - very kid friendly - plenty to do - sometimes the food was good - the pizzas are great (and nearly always available) CONS: - ran out of towels at pool by 11:00am - internet speed is horribly slow, nearly useless - checkout/transportation to the airport process is awful -- a complete goat rodeo - sometimes the food was bad (any beef item in the Cricketer's Pub is cooked beyond recognition) ADVICE: Stay in Italian Village. It's the newest with the best pool. We stayed there and I would have bummed if I had stayed in some of the other villages. French Village is decent. The others were pretty tired looking.
Family traveled with a 2 1/2 and 4 1/2 year old. They both enjoyed all parts of the trip...playing on the beach, the heated pools, the lazy river ride and the waterpark as well as the nightly Sesame Street shows. There were plenty of lounge chairs available at the beach and pools but not at the waterpark. The resort was not as spread out as we anticipated making it an easy stroll to the various villages for different activities and dining options. The Sesame Street characters weren't as visible during the day as we expected or the kids might have liked. The photographers were very good (and expensive) but not intrusive. The overall service and food were both good but not great. I expected a little more from a place that caters so much to kids but we thoroughly enjoyed ourselves and would definitely go back, preferably with a room upgrade and/or a discount through a credit card or travel deal.
The room size was big enough for my husband, myself, and my 1 year old not to feel cramped. We stayed in the carribean turquoise room, and it was very comfortable. They staff was friendly and curtious. There were plenty places to eat and the food was great. We will definately be back in the future.
My husband and I visited Beaches Turks and Caicos for 8 days/ 7 nights which served as our wedding and honeymoon. I have to say this was the BEST trip we have ever taken. They made what could have been a very stressful time (with the wedding and all) a very relaxing and spectacular experience. We stayed in the Caribbean Village in the Premium Honeymoon suite, anyone can book these rooms. Everything was perfect, great staff, great food/ drinks, great activities.. everything! This is the ultimate vacation and totally worth it. We will be going back on a yearly basis.
Just got back from a quick 3 night stay at beaches. Took my 15 year old daughter. Resort was very nice. It is a very large resort but since it is segmented into different themes it is not overwhelming. All of the villages are kind of self contained with pools, bars and restaurants you can walk to all. We stayed in the Italian village in a family suit. It was overlooking the ocean so the view was very good. In the suit, there is a small room with bunk beds and a pullout. Also has a sink. Perfect for kids. Master has a large king size bed and pullout sofa. Refrige was stocked with juice, soda, water, beer, wine, and champagne. Refilled every day. The staff was helpful and pleasant. Ate at Schooners, Soy, and the Barefoot restaurant. All were good. We ate breakfast at Mario's--buffet was very good. Beach was very nice. Water is beautiful. Snorkeling right out front is not great because there is no coral. You will see some fish but walk down the beach to the coral gardens . It is about 1 kilometer down the beach to the left (if you are facing the water). There is a circular coral area that you can snorkel around the outside of. This is definitely worth the walk. Lots of fish and coral. Went windsurfing, paddle boarding, sailed hobie's. Only extra (not included) activity we did was the Kitty Katt tour. It was fun but you only get about 20 minutes to snorkel--the snorkeling is really good. They also drop you off at a beach where there is a bone fish flat and lots of iguanas on the beach. Depending on what you are looking for, Beaches resort is very nice. A romantic, intimate getaway for 2? Not what i would pick. Family and friends getaway? Yes. It is a party atmosphere with a certain level of sophistication. Had no problems with: Finding chairs on the beach. Never a problem. I did not have to get up at 5:30 am and run down a put a towel on the chair. People 'reserved them' in the early morning then never came or came late in the afternoon. What's up with that? Waiting fo...
Friendly, welcoming, GREAT food, pool's are awesome, beach right there, many ativities for both kids and adults.
This island is absolutely beautiful. This ultra all inclusive resort is exceptionally clean, the weather was perfect, there are 12 restaurants to choose from, all water sports are included (even scuba diving), and the counselors in the kids’ camp were great! The airport is less than 15 minutes from the hotel and the flight on Jet Blue from NY is less than 3.5 hours. I highly recommend this resort and in fact have rebooked for next spring. The only thing I disliked was the additional charge for interent access which is somewhat unreliable.
This was our first family vacation in an all inclusive resort and we loved it. There were some activities that were part of the resort we didn't utilize until the end of our stay and wished we had figured it out sooner. For example, the kayak's and water bikes. If we did it all over again I would have pushed my children to attend the kids events sooner because they ended up really enjoying themselves and meeting kids from all over the country and from canada. The food was good but we did miss out on some of our first choice restaurants because the wait was to long. No worries though because there were plenty more to choose from. My husband was concerned we wouldn't make it to the airport for our flight home because it was a holiday week and very crowded. However the staff had the transportation worked out perfectly and everyone arrived on time and got through the baggage check.
Our first room, in the Caribbean Village, was comfortable, clean and spacious, but we moved mid-week to the Italian Village into the loveliest hotel room I've ever seen. The grounds are extremely well-kept, and the Grace Bay beach is beautiful. I highly recommend the butler service, which smoothed over every concern and anticipated every need--most helpful when you're traveling with young children.
My husband and three children (ages 15, 13 and 10) just got back from Beaches, Turks & Caicos. We all had an absolutely fantastic time. We've been other places (Aruba, Bahamas, Dominican, Mexico) but this was the best of all. Everyone who worked at the resort was friendly and wanted to make your stay as comfortable as possible. It was very relaxing and fun. I highly recommend this resort.
We have had a miserable experience with the Sandals resort Turks and Caicos. After having been awarded what was supposed to be a package for four people, we were told that the room accommodations wed been granted were only a double room. A few back and forths ensued with the booking department as we pointed out the level of room did not match what was explicitly stated on the award certificate, but their inflexible, rude staff would not honor the agreement. We had no choice but to pay for an upgrade so that we could have some separation. When we spoke with their booking department, we were EXTREMELY clear that this was an absolutely requirement we needed a door on the bedroom or we wouldnt be able to come at all (work obligations required some evening time after our kids went to sleep). We found a suite that would suffice and we were told it would be an additional $* for the four nights. Irritated that this free vacation was now costing us over $* with airfare, we reluctantly went ahead. We were contacted a few weeks later and told that yet another fee was required, and when we called to discuss, we were told that although we had been upgraded, the room in fact had no door as explicitly required. BUT, if we paid another $* we could get a room with the door. Which room? THE VERY SUITE WE HAD ALREADY CONFIRMED AND UPGRADED TO! When we pointed this out to the hotel and demanded they honor their agreement, they said that for the inconvenience, they would only charge us $* instead of $*! Are you kidding me???? We canceled the trip. If this is how they treat you before you get there...buyer beware!
Hi We stayed in RWI resort for three nights and for one night there was no water supply in bathroom and kitchen tap. It was the most embarrassing night during our stay. We did snorkeling and we're at beach whole day in sun and by the time we came home to refresh there was no water. Couldnt provide us water to shower or drink for 14hrs.
Absolutely beautiful setting it's hard to beat the private beach in front of the hotel. I think the staff could use a couple lessons in customer service, it often feels like they were troubled by simple requests.
great location, good service
Overall we were impressed with the Royal West Indies hotel. The rooms feature full kitchen. We had a king bed and a sofa pullout bed both of which were very comfortable. Each apartment features a patio with seating. TVs with cable were available in the living room and the bedroom. It was incredibly spacious -- much more room than we were expecting for a group of 4. They have bikes, kayaks, paddleboards and more for your enjoyment which are all included you just have to sign up for them. The location is prime -- right on the beach in grace bay and walking distance to the grocery store and prime shopping/downtime area. There is also a happy hour at the restaurant from 5-7pm with half-priced drinks. The food was good and not as expensive as most places in Turks and Caicos. Multiple pools and a hot tub were available on site. Would definitely stay here again. Staff were kind and excellent in their customer service. Service can be incredibly slow. Our room was often not cleaned until after 3 in the afternoon though the cleaning staff was nice. Towels sometimes weren't available for the beach in the middle of the day. Despite those small things the staff was very friendly and responsive.
The staff was very unfriendly.
The pool was the best part. There was a little shady spot for when it was too hot to be in the sun. It was nice and big and our daughter loved it so much! One worker at the towel hut was rude. Limited the number of towels I could take. Ridiculous. The towels are small so 2 per adult and 1 for my toddler didn't seem like I was overdoing it. One towel only covered half the chair.
When our flight was cancelled due to Hurricane Erica - Royal West Indies Resort management refused to cancel or reschedule our stay UNLESS we book and PAY for a new stay no later than 2 weeks after the original booking. Only then would they refund the original booking. Considering there were no flight/ schedules available at that time and managements un trust worthiness. This was a completely unreasonable offer. Honestly, I have never experienced such sub standard or greedy management in my life.
Service is outstanding and very friendly. The environment is low key, relaxing and very beautiful. I do not reccomend bringing children as it seems to be couple centered and romantic. The spa is gorgeous and services superb. A 75 minute massage will run you about $230 each plus tip. The ginger hot tea is a must try! They offer yoga and Pilates classes both on the beach and in their yoga pavilion. I highly recommend doing both. The beach is a very soft, velvety white sand, and the yoga pavilion offers gorgeous views out of the large glass sliding doors. Paddle boarding in the turquoise, warm ocean was very fun. Another couple we know went here in October and said they saw lots of sting rays swimming under them in the clear water. We didn't see any, however, it was very enjoyable. This is definitely the place to come if you want to sit back, relax, be pampered, enjoy yoga in the most beautiful place imaginable, and really, just not do much at all but enjoy the company of your partner. Only two restaurant selections and food in both are terrible. Do not come here expecting to enjoy delicious meals. The quality of the food is good but the preparation is bad. We tried lobster dishes twice, and both times the lobster was so hard we couldn't cut it with a fork and could barely cut it with a butter knife. Your best bet is to order from their healthy shambahla menu where the salads are actually very good. Our average dinner cost for two with tip and a $70 bottle of wine per night was around $300. Plates run around $30-$50 each.
Other than food price-everything!!! It was gorgeous and quiet and perfect Food a bit expensive for what it was
the vast number of different things to do for the children such as water slides for the kids, xbox, drop off camp, ice cream/ cotton candy, arts and crafts, ping pong tables etc... the food was better than i expected at an all inclusive. 16 different restaurants to choose from, from beach side to restaurant setting. Unlimited drinks were very nice. i was very pleased with the whole place. I was a bit disappointed with my rooms. When first arrived they said Kayak (where i booked) did not let them know i booked a luxury king walkout and instead put me in a room that was two double beds. I had to show proof and was then put into the correct room the next night. the beds were hard as a rock -that needs to be changed. Pillows were too soft, i found a roach in my room and my room was so humid cus my a/c wasnt working. housekeeping was quick to fix my a/c and sprayed my room with bug spray. because its access to the outside, there were many mosquitos which kept me awake most of the night.
Beautiful location...friendly and helpful staff....great entertainment!
I loved the front office staff. Very friendly and warm. There's nothing to dislike. Room was really clean. Warm athomosphare
Jacqueline welcomed us with her beautiful smile and a delicious rum punch. We settled in and enjoyed our 2 day stay with long walks on the beach and dinner in town. Jean Luc is engaging, charming, and helpful with any questions to make our stay enjoyable.
Nice room with large balcony and view on pool and palm trees. Very friendly staff. Very good value compared to other accommodations on Providenciales
I loved the helpful and genuinely friendly staff. Not only were they helpful but also knowledgeable. They made reservations for us next door at Coyaba and for our rental car. The room was clean and spacious. I didn't like the fact that I had to leave.