Cons (-) Problems with wi-fi
3 stars
Hilton Garden Inn Rochester/Pittsford
800 Pittsford-Victor Road, Pittsford, NY 14534, United States
Pittsford, NY
See location+1 585 248 9000Photos of Hilton Garden Inn Rochester/Pittsford
Overview
The Hilton Garden Inn Rochester/Pittsford is located just 15 minutes from all that downtown Rochester has to offer, but also within easy reach of the Pittsford village. The Rochester International Airport is 20 minutes from the property, and guests will also be able to access The Strong National Museum of Play, the Shops on Monroe, the International Peace Gardens, and multiple golf courses with ease.
There are 107 guest rooms on property divided between standard rooms and suites. All of them offer Serta mattresses, comfortable bedding, complimentary toiletries, free Wi-Fi, HDTVs with cable programming, coffee makers, private bathrooms, work desks, hairdryers, and blackout curtains. A microwave and refrigerator are also provided in all guest rooms.
On property, guests will find a number of important amenities. There is an indoor heated pool that guests can relax in, as well as a hot tub. There is a fully-equipped business center, and a coin laundry. The Pavilion Pantry Market sells sundries and snacks, while the bar and lounge offers snacks and drinks. The hotel does have its own restaurant, which serves American fare, and room service is available, too. There’s also a fitness center available.
Guests will find almost 20 restaurants within walking distance of the Hilton Garden Inn Rochester/Pittsford. Richardson’s Canal House serves American fare, as does Fruit & Salad Co. Branca is an Italian restaurant, and Abbott’s Frozen Custard is a good place to get dessert.
Latest deals for Hilton Garden Inn Rochester/Pittsford
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Rochester/Pittsford
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Dining
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
General
- Seating area
- Telephone
- Privacy curtain
- Storage available
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- Airport shuttle
- Free parking
Bathroom
- Shower
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Bedroom
- Sofa bed
Things to do
- Golf
Family friendly
- Kids meals
Fitness
- Fitness center
Reviews of Hilton Garden Inn Rochester/Pittsford
8.0
Very good
186 verified ratings
Wonderful
100
Very good
39
Good
19
Okay
6
Fair
11
Mediocre
4
Poor
7
Summary of reviews
Guests say
Guests appreciated the clean and comfortable rooms, as well as the friendly and helpful staff. However, many expressed dissatisfaction with the value for money, particularly regarding the breakfast options and overall pricing. Some guests also faced issues with room problems and service inconsistencies.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
9 out of 10
2 reviews
All reviews
Cons (-) Lost power
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's restaurant?
The hotel has its own restaurant serving American fare, and room service is also available. Additionally, there are almost 20 restaurants within walking distance, offering a variety of dining options.
How are the hotel's beds and bedding?
The guest rooms offer Serta mattresses and comfortable bedding. However, some guests have mentioned that the bed was too hard and the coverlet was not of great quality.
Is parking available at the hotel?
Yes, the hotel offers free parking and a free airport shuttle, providing convenient transportation options for guests.
What are the best times to visit the hotel?
The high season is in September, offering an ideal time to experience the hotel's amenities and nearby attractions. However, it's important to note that some guests have experienced delayed check-in during their stay.
How is the cleanliness of the hotel?
The hotel is described as open and clean, with friendly and helpful employees. However, some guests have mentioned specific cleanliness issues in certain rooms, such as the need for better vacuuming and problems with the bathroom.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of Nearby Attractions
The hotel's proximity to the Erie Canal Trail makes it a great stopover for cyclists. Consider exploring the picturesque location and nearby boutiques and restaurants on the canal.
Consider Room Selection Carefully
Some guests reported issues with specific rooms, such as musty air and basement-level accommodations. It may be beneficial to inquire about room options to ensure a comfortable stay.
Check for Special Accommodations
If you have specific needs or requests, such as a special diet, the staff is accommodating and willing to assist. Don't hesitate to communicate your requirements for a more tailored experience.
Be Mindful of Wi-Fi Connectivity
Several guests encountered problems with Wi-Fi, so it's advisable to have alternative connectivity options if reliable internet access is essential for your stay.
Plan for Breakfast Options
While the hotel's dining room may not always be available, complimentary breakfast items are provided in the lobby. It's worth checking with the staff about breakfast availability and alternatives.
Enjoy the Pool and Hot Tub
Guests appreciated the excellent pool and hot tub facilities. Take some time to relax and unwind in these amenities during your stay.
Take Advantage of the Fitness Center
The hotel offers a fitness center, which can be a great way to stay active during your visit. Consider incorporating a workout session into your stay.
Consider Transportation Needs
If you require transportation to or from the airport, take advantage of the free airport shuttle service provided by the hotel.
Communicate Any Issues
If you encounter any concerns during your stay, don't hesitate to communicate with the staff. Many guests found the staff to be responsive and willing to address any issues promptly.
Location
800 Pittsford-Victor Road, Pittsford, NY 14534
What's nearby
- Thomas Youngs House2.3 mi
- Hildreth-Lord-Hawley Farm3.1 mi
- Adolph Lomb House3.3 mi
- Nazareth College Arts Center3.6 mi
- Oak Hill Country Club4.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Rochester/Pittsford
Low season | December |
|---|---|
High season | April |
Average price (weeknight) | $185 |
Average price (weekend night) | $304 |
When to book a room at Hilton Garden Inn Rochester/Pittsford
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in PittsfordGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 3.0 mi |
Nearest Airport | Rochester Greater Rochester Intl |
Distance to airport | 10.9 mi |
Everything you need to know for your stay in Pittsford
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