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The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
Restaraunt closed too early
Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
Helpful,informative and kind.
Convenient location for dowtown. Helpful staff. Underground parking with lift to lobby. Cafe shut during middle of day.
The parking lot attendant was rude and not helpful
I enjoyed a wonderfully relaxing stay at this Hilton. The staff went out of their way to accommodate my baby. The rooms were comfortable.
Clean and nice space. Great staff.
Heated floors in the bathrooms Nice breakfast The neighboring water pipes created noise when in use
Athmosphere Very loud at Night And in the morning
Closeness to family for holiday visit. Thin walls between rooms.
Room nicely furnished. Breakfast offerings complete. Very nice lobby.
the hotel is very quaint...room was comfy and the 4 poster beds were luxurious! Easy to find...convenient to Hartford...Noella Spa is a hop across the parking lot...I had been to the Noella Spa in Avon (stayed at sister hotel Avon Old Farms) and was so satisfied with the services! Only 2 complaints...room smelled vaguely of cigarette smoke and the breakfast was a little to be desired-ran out of coffee at 8:15! I would stay here again... I like Noella Salon....very clean and professional...prices were reasonable for the area The hotel is well maintained and luxurious! I had no complaints.... Rooms are def old, but clean and cared for.
I liked that they communicated very wedding and were very helpful planning my wedding night st the hotel. What i didnt like were the very uncomfortable beds. First night i stayed the room was nice but the bed was very hard and uncomfortable. I asked for a better bed in my room. They switched me to another room. Room was very nice and there was champagne for me and my new wife but again the bed was terrible. Throwing a feather topper on a 30 yr old bed thats rock hard doesnt add comfort. Please invest in new beds. Also the continental breakfast was subpar. Ive had better breakfast at mcdonalds.
I was not able to cancel the second night, when I needed to leave due to a Snow Storm. Kayak told me I would have needed to change the reservation before the storm came to get a refund on the second night, which was impossible.
Staff was great and we loved our room! Would definitely stay there again.
Everything. Nice staff. Nice neat hotel. Breakfast included. Very welcoming. -
Helpful reception upon arrival and room was decorated very nicely Hotel was quite pricey for the facilities on offer and TV hard to control
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
I like nothing Everything
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
The service at the front dexk The fitness center
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
view guy smoking outside while i waited for a ride
Everything regarding our stay was first class. We will make it a point to stay there again when we are in the area.
Pool and Hot Tub were great. Beds super comfy. N/A
Staff was outstanding Room was VERY comfortable CLEAN, CLEAN, CLEAN- room looked as if no one had ever stayed there before! Slept like ROCK! Restaurant on site had outstanding food!! TV in room was crystal clear and large! Got a call from the front desk approximately 15 minutes after I checked in to make sure everything was acceptable and check if I needed anything- felt like royalty! Restaurant service was ok, but not as great as the hotel. Bartender (at dinner) wasn't too outgoing and breakfast servers were busy chit-chatting with eachother, but were extremely nice. It was very slow during breakfast, so I completely understand. Dinner, however, is a different story. It certainly wasn't busy, but the way the bartender acted, it felt like either he was feeling rushed or he couldn't be bothered with questions. He was VERY efficient getting drinks- and that's what you're at the bar for, right?.
Overall great experience. N/A
excellent service every staff member there was professional rooms are very very clean pool was claimed hot tubs very clean very pleasant stay looking forward to going back again
The staff was great! Handled everything thrown at them with professionalism and did a great job! Room was clean and reasonably comfortable. Definitely recommend staying here when in town. Iron had a rust mark on it, which pressed right into my white shirt. Staff got that mark out and "pressed" the shirt. However when it came back, there was a new yellowish stain( and this was literally a brand new shirt I just unpinned) on the very bottom and the shirt was far from pressed, leaving me scrambling to finish and get to the wedding on time. Staff was great, and immediately responded. Can't blame whomever for not knowing how to press a shirt with an inferior iron. Just wish it hadn't happened. Only blemish to a great stay!!
The staff were some of the best I have ever encountered. Very accommodating and friendly. I will certainly stay here again.
Exceptional service by staff. Outstanding customer focus from every staff encounter. None
Every staff member was professional and nice. Excellent staff made the stay delightful. Food was cooked perfect, and as a chef that is important to me. Room was not clean. Pool & Whirlpool was also dirty. I was surprised that as many times as the maid knocked on my door before checkout to clean the room that the place wasn't spotless.
The staff was great and helpful. We got a free upgrade which was a nice surprise. The restaurant on site is very nice, and the food was excellent. Our waiter was very friendly. We were in the area on business and got back late to the hotel so we stopped in the bar area to grab an appetizer and drink. Excellent service. Overall great experience.
Grand entrance, beautiful staircases, vaulted ceiling in 3rd floor rooms. Nighttime lighting on the landscaping, big outdoor chess area, wooded surroundings. Always looking forward to visiting again.
quiet, good parking, safe area outside the city
I loved the history and the finishes/decor. It needed some updating in some areas. A bit rough around the edges but I could tell it was once a grand hotel.
We had a room in the annex and not the main hotel. The main hotel was very nice the annex was more like a motel...traffic, noise etc. Location of my room. I would reccomend only if you stay in the main hotel.
Attentive staff Lighting could be better and bathroom a bit larger for two people t get ready at the same time
The staff was incredibly helpful. We didn't have a fridge so they ha one brought to our room and even offered us a microwave if we wanted it. Overall incredibly nice and made for an excellent stay.
Very nice & helpful staff.
I loved the staff. they were so helpful and accommodating. The rooms where clean and nice. They had a pool, a really cold pool. Nice breakfast variety. Mattress was hard as hell. (Think sleeping on the floor) and we tried a few beds all the same. They over charged us and we had to get Kayak/Booking to fight them to fix it. No bathtubs, only showers.
Ample rooms, free breakfast and Internet and free parking. Rooms almost feel over simplified.
For $97, I was pleasantly surprised. Very comfortable room, would sleep 4. Incl. free continental breakfast. Good location for me to start my trip of New England
Love the Hot Breakfast. Staff was amazing and very helpful.
The hotel wash beautiful. It was spotless. The breakfast was great. The service was great. We had a great mattress. Ma huge room. Well priced. I needed a safety pin or a sewing kit and they had neither.
excellent comfort, very clean, wonderful staff, very modern. A nice hotel to stay at, breakfast was especially good. hotel would not accept AARP discount based upon my reservations obtained from booking.com. I wish they could have accomodated me, this was very disturburing to say the least.
Gave me a smoking room
Breakfast Service at front desk Pool
Pleasant staff. Clean accomodations. Good value. Welcoming atmosphere. I can think of nothing negative about our stay.
The hotel and rooms are clean. It is just a straight forward hotel when you just need a place to rest your head. The staff are always friendly and helpful. Noise level is always reasonable. Rooms are a great size. The pool is always nice for the kids. The complimentary breakfast is good. It is a great value and there are always rooms available.
The staff is uninterested in guests in my opinion. It is very clear this hotel has not been renovated yet like the other Sheratons. Perhaps it is largely a corporate clientele, given the lounge is not open on the weekends and such. Overall, if you can stay somewhere else, do so. See above
Staff was polite and accomodating. The other guests were very loud at 3 am but that's not Sheraton's fault
There were guests making a lot of noise security did nothing about it.Awake all night.
Dog friendly and FRIENDLY staff No hot tub No double beds
Had a broken coffee pot in the room. Asked for it to be replaced and it never was. Not very good service
It was convienent and had free parking
The elevator on the left is the fastest elevator I've ever experienced in a hotel. My rate from booking.com didn't get properly transmitted to the hotel, and I had to take about half an hour to get it set straight, including calling booking.com and having them call the hotel. Not a huge problem, but kind of a hassle. :)
A new Hotel. loved our stay! There was nothing to dislike!
The hotel is still very new and the room and all the included amenities was well worth the cost. The best thing among all the great things was the staff! They were all super nice and really made sure we felt welcome. We can't wait to stay there again soon! Nothing!
Great location for our needs. Pool was cool and comfortable. Cold AC, which was important to us, as we were escaping super hot temps in our house! Bathtub didn't drain properly in our room. Walls needed to be washed, some dark marks on them, including a handprint on the bathroom wall. Went to the front desk for towels for the pool as the signs indicated we should, none were available. Not a great value for the price.
Price Bathroom smelled of urine.
The rooms were clean and was a nice size, it's a great location, and the price was pretty reasonable. There was no do not disturb sign. The maids came at 9 am while we were sleeping. Thank god the top lock works. Scared the crap out of us. Also there was no sink in the bathroom, it's outside the door kind of in the room. It was a bit weird.
I asked for a quiet room and it was the noisiest one. It seemed that another guest left the TV on at blasting volume. I could hear it clearly in my room. The bed was uncomfortable and the ac too hot. The door locks did not work properly so you had to enter the key several times to open. The desk rep was not amicable and seemed rude all the time.
Clean, and good location
Breakfast was great, and the complimentary toothbrush was great since I forgot mine Could have been cleaner, not that it wasn't clean. I'd stay again
Gym was nice hotel was clean Some staff seemed a bit unhappy. The breakfast lady kept talking to herself about people not doing things her way on the food counter.
King room was spacious and clean Easy access from main road Breakfast selection was limited but adequate
The hotel was immaculate and the staff was helpful and friendly. I would most certainly recommend this location to any and every traveler that passes through the area. Not applicable - I have no complaints whatsoever for this hotel.
Good breakfast, clean rooms, friendly staff. Very good value. Road noise on street side. Hot water shortage on first two mornings, corrected on third morning after I mentioned it to front desk.
Staff ,breakfast,room and bed All great Very clean!!
the location was very convenient, it is close to the freeways and the city but not in the crowded downtown area. they provided shuttle to nearby places like rental car place and science center. They have a good wifi. renovation was ongoing during our stay and there was no advanced warning of such work going on, as a result the lobby and the hallways are dirty, dusty, noisy, and smells funky. the renovation work was not properly phased/staged to allow guests to have access to the rooms without passing through the work area. the room that was given to us was the first room from the construction work and even when I want to rest during the day I couldn't because of the noise. the room was also across the hall from the breakfast area and some people were noisy in the morning, the loudest was a fire inspector talking to a hotel staff and I could hear their entire conversation in my room. the room that was assigned also had a few issues - the phone never worked even after I complained about it several times; the lights in the bathroom was flickering, it was fixed after one complaint but they replaced one of the bulbs but not the other resulting in a weird lighting; the shower water was never stable, warms up for a few minutes then drops to cold water for a few then goes back up to warm again; they also forgot to service the room on one of the days that we stayed.
I read some great reviews about this hotel before booking. In reality it's just a basic short stay hotel doing what you would expect at a good level. Only issue was a slight odour from the a/c unit but no real complaints, but also not a hotel I'd rave about - had no need to test the resources of the staff so highly praised in other reviews. Good simple stay!
The room was very clean and modern. The breakfast served and the location of the breakfast were great. I found the intermittent noise from the heater somewhat disturbing, but I guess that is true of all motels. You either put up with the noise or freeze. In this case, the noise seemed to drown out the television sound, which did not reach a very high volume anyway.
The room was nice, clean and comfortable. In general the Hotel was very good.
Nice clean and comfortable room. Internet was free but extremely slow and took forever to connect.
Biscuits were put out for breakfast and asked worker if gravy was coming out - reply was - No, it's Sunday and I'm too busy. A simple no would have sufficed without the comment.
coffe maker broken
Large clean room, free internet access via WLAN and 2 Computers for guests, good breakfast,friendly person at reception.
Hotel right on our route. Staff efficient and pleasant. Room clean and comfortable. Kids really liked the breakfast-- particularly the make-your-own pancake machine! A/C unit cycled on and off loudly, waking me up. Didn't bother the kids though.
Undergoing construction. very busy place with construction workers doing interior renovations.
The hotel was very friendly and I felt secure by myself during my stay. Staff was very helpful
The breakfast and the cleanliness of the room. Very neat and tidyPlease write at least 15 words
clean and proximity to where I needed to go yes,no coffee available at anytime.
The staff. Did a great job. We had a snow storm while we were there, and the staff helped us to get a good rate when we had to book a second night. A young man shoveled out our car when it had been plowed in. Thanks again. The bathroom was especially small, though nicely appointed.
I like the hotel.
The pool area was nice Rooms very dated. Small bathroom. No microwave or refrigerator for a 3.5 star hotel is disappointing. This hotel is stuck in 1996.
pool area and lobby are very nice No
Room was clean and price was fair. Room was cold most of the time and the hotel needs updating.
This guest did not leave comments about this hotel.
Nice centrally located place. Older but very well worth the money spent. We Plan on coming back here in the future. Management was very professional and friendly. Thanks a lot Room was real far from elevator. Will request closer next time
Location and price Definitely dated and in need of a renovation.
The pool was awesome, kids had a great time, it felt like we were outside in January. Restaurant was also very nice and hotel staff was excellent.
Stepped it up in the winter storm and ensure we were all comfortable No
Was very clean and new. Beds were very comfortable. Easy access
Staff was very attentive to all our needs and questions. Also, we enjoyed the clean, comfortable room we stayed in plus the great breakfast we had before we left. nothing at all.
The suite that we stayed in for two nights, the jacuzzi being tucked away and it's on little area was wonderful. The staff was beyond helpful especially Jose who works the front desk. The continental breakfast was yummy, loved that you could eat as early as 630 and as late as 930am. The woman working during breakfast was very pleasent and the staff that I personally spoke to, were extremely accommodating Jacuzzi wasn't cleaned well and personally had to wipe it down myself before getting in it. Also, the room location of the suite. Yes it was nice to be close to the breakfast and front door since my fiancé had work in the morning but I personally feel that suites are meant for privacy and felt a little bit too close to everyone by being right by the front desk. And to my understanding, all suites are located on this level
Clean, comfortable, affordable Loud party, however we weren't bothered on 5th floor
the staff the smelly room and wrinkled sheets like the sheets hadn't been changed I had to buy air freshener I would not go back even the furniture near the desk was worn and dirty
Nice sized rooms No bar!
wow the room was great and the bed too every nice and clean the staff was great too. from the outside to the inside was nice and clean. yes if i go to visit Meriden i will stay at Comfort inn & Suites again. Thank you. none