Pros (+) Cheap, a/c in spacious rooms, center of town, friendly staff, couple blocks from beach. Let us use their bug spray as mosquitos in PdC are no joke - saved us!
3 stars
Hacienda Paradise Hotel
Ave 10 Entre Calle 20 Y 22 Norte, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 873 1397Photos of Hacienda Paradise Hotel
Overview
Colonial Playa del Carmen hotel in Downtown Playa del Carmen with free breakfast An outdoor pool, a restaurant, and a snack bar/deli are available at this hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk. Hotel Hacienda Paradise offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Cable television is provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Hacienda Paradise Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hacienda Paradise Hotel
- Outdoor pool
- Spa and wellness center
- Restaurant
- Room service
- Free Wi-Fi
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Free toiletries
- Internet
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Car rental
- Safety deposit box
- Currency exchange on-site
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- No smoking
- Non-feather pillow
- Upper floors accessible by stairs
- Designated smoking area
Bathroom
- Shower
- Bathtub
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Outdoor furniture
- Garden
General
- Garden view
- Inner courtyard view
- Tile/marble floor
- Pool view
- Storage available
Pool and spa
- Spa and wellness center
- Massage
- Outdoor pool
- Pool towels
Parking and transportation
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- TV
Bedroom
- Socket near the bed
- Wardrobe or closet
Dining
- Minibar
- Restaurant
Things to do
- Beach access
- Bicycle rental
Health and safety
- Daily housekeeping
- Safe
Laundry
- Laundry facilities
Workspace
- Desk
Reviews of Hacienda Paradise Hotel
6.9
Okay
571 verified ratings
Wonderful
221
Very good
113
Good
94
Okay
39
Fair
28
Mediocre
28
Poor
48
Summary of reviews
Guests say
Overall, guests appreciated the excellent location of the hotel, which is close to shopping and local restaurants, providing a pleasant balance of tranquility and accessibility. The staff received high praise for their outstanding service, going above and beyond to ensure guest satisfaction. However, there were significant concerns regarding the cleanliness of the rooms, with multiple reviews highlighting issues such as dirty linens and general unkempt conditions.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.8 out of 10
142 reviews
8.5 out of 10
5 reviews
6.7 out of 10
3 reviews
8.7 out of 10
3 reviews
All reviews
Pros (+) I loved that they were so environmentaly conscious, the breakfast was delicious and the whole place was just so relaxing. It's also located at a perfect spot near the clubs/bars, restaurants, shops and mall! The staff was also excellent and very helpful. Overall great experience.
Cons (-) The only thing I didn't like, which isn't a big deal, was the cafe closes early.
Pros (+) We have stayed here before and it's a good value and a good location. Rooms are nice and it's a block off the busy tourist street making it quiet and comfortable.
Cons (-) Having to email my Kayak confirmation email to the reception staff when I arrived.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast included in the stay?
The breakfast is sufficient and the staff are friendly. However, some guests have mentioned that the breakfast could be improved and that the options were limited.
Are the beds comfortable?
Yes, the beds are comfortable, and many guests have enjoyed a good night's sleep. However, a few guests have suggested that the hotel could consider providing better beds.
Is there a refrigerator in the room?
Some guests have mentioned that they were unable to get a refrigerator for their room. It's advisable to check with the hotel in advance if you require a refrigerator.
What are the main concerns about the hotel's amenities?
The main concerns mentioned by guests include issues with hot water in the shower, noise from the street, and the need for better quality beds. It's important to consider these aspects when planning your stay.
When is the best time to visit the hotel?
The high season is in March, and the low season is in September. Consider these times when planning your visit to Playa del Carmen.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Street Noise
Some guests reported noise from the street, so consider requesting a room away from the street to ensure a quieter stay.
Consider Bringing Earplugs
Due to potential noise from nearby bars, bringing earplugs might help ensure a good night's sleep.
Check Room Amenities
Some guests mentioned issues with the fridge making noise, so it's advisable to check the room amenities upon arrival and request a change if needed.
Explore Nearby Dining Options
The hotel is close to nice local restaurants, making it convenient to explore dining options beyond the hotel's restaurant.
Be Mindful of Low Water Pressure
Several guests noted low water pressure in the bathrooms, so being mindful of this aspect can help manage expectations.
Request Room Renovations
Some guests mentioned that the hotel needs renovations, so if this is a concern, it might be worth inquiring about the status of room renovations before booking.
Consider Noise from Nearby Bars
Guests reported noise from nearby bars, so if you're sensitive to noise, it's worth considering this factor when choosing a room or bringing earplugs.
Check Breakfast Options
While some guests enjoyed the breakfast, others found it lacking, so it's advisable to check the breakfast options and manage expectations accordingly.
Inquire About Nearby Attractions
The hotel is close to various attractions, such as Mamita's Beach Club and Parque 28 de julio, making it worthwhile to inquire about nearby attractions at the front desk.
Be Prepared for Potential Staffing Issues
Some guests mentioned issues with staffing, such as language barriers and limited food and drink options, so being prepared for potential staffing issues can help manage expectations.
Location
Ave 10 Entre Calle 20 Y 22 Norte, 77710 Playa del Carmen, Quintana Roo
What's nearby
- Mamita's Beach Club0.3 mi
- Muelle Navega0.4 mi
- Parque 28 de julio0.4 mi
- Playa principal de Playa del Carmen0.5 mi
- Calle Quinta Avenida0.5 mi
- Yucatek Divers0.6 mi
- Aviario Xaman Ha1.1 mi
- Playacar Golf Club1.7 mi
- Parque Xplor4.5 mi
- Xcaret Park4.7 mi
- El Camaleón Mayakoba Golf Club4.8 mi
- Terminal marítima Punta Venado5.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hacienda Paradise Hotel
Low season | September |
|---|---|
High season | January |
Average price (weeknight) | $58 |
Average price (weekend night) | $50 |
When to book a room at Hacienda Paradise Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
Top tips for your stay at Hacienda Paradise Hotel
FAQs when booking at Hacienda Paradise Hotel
Nearby hotels and places to stay
Closest
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See most recommended stays in Playa del CarmenGood to know
Value for money | 7.1 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | Cozumel |
Distance to airport | 11.9 mi |