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Pros. The staff onsite was helpful and kind. The rooms were clean and the pool was OK.
Cons. This hotel offered an all-inclusive that wasn’t truthful. They were severely short staffed, didn’t have food or liquor inventory to fulfill the demand of our group. It was so terrible a part of the group moved to another hotel.
Pros. Staff was prompt to correct issues
Cons. Would of liked a little more excitement going on balcony with pool ementies, but then I can understand time period of my stay.
Pros. Pros: Very friendly staff, great location, nice rooms, good breakfast and good price! Cons: No internet in the rooms, which for us was very important!
Cons. Wifi is very bad
Cons. If you are looking for a disgusting two star motel, that has the trashiest, dirtiest drunken and loud slobs around, you've found your place. This is at best a 2 star motel. For how much they charge, this is despicable. The hair dryer is the ones on the wall you would find in a 2 star motel, all bathroom toiletries are unuseable and smells really gross. The bed is hard, uncomfortable and wrapped in plastic. There are weird stains on some of the pillows that was really disgusting. There IS no service, and it's really bad when they tried. Management must be awful. Every single time I've asked them to clean the room they had not, and house cleaning managed to try to come into the room to clean every single day for the week i was there for the 3 hours during the day I am actually in the room, all at different times, it's actually remarkable that they managed to do that. Hotel WILL CALL PRIOR TO CHECK OUT TIME TO BOOT YOU OUT. It's very possible that there are prostitutes at this hotel or this is the hotel that local mexican men bring their low end escorts to. Also very dishonest, tries to charge 2-3 times the rate available online, and then when you're about to book, they will then offer to match the pricing, you're better off not booking through them directly to make sure you don't get screwed. Overall, this is a run down, trashy motel that is not worth the money. You will actually experience 4 star or higher service at any of the other hotels in a similar price range including be playa, artisan, or any of the major hotel brands.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best nearby attractions to visit?
You can explore Mamita's Beach Club, Muelle Navega, Parque 28 de julio, and Playa principal de Playa del Carmen, all within half a mile of the hotel.
What are the hotel's unique offerings?
The hotel offers a complimentary breakfast, a rooftop pool with a view, and a fun and funky concept with red-lit corridors and a night club for evening entertainment.
How is the cleanliness of the hotel?
While some guests mentioned areas needing maintenance, others found the spacious rooms clean and enjoyed the complimentary breakfast and the attentive staff.
What practical amenities does the hotel provide?
The hotel offers parking, concierge service, a rooftop pool, and a spa, along with a restaurant, bar/lounge, and the option for food delivery to guest accommodations.
When is the best time to visit the hotel?
The high season is in March, and the hotel's incredible location, original concept, and attentive staff make it a great choice for a visit during this time.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Noisy Bars
Some guests reported that the hotel is close to noisy bars and clubs, so consider requesting a room away from these areas for a quieter stay.
Check Room Amenities
Some guests mentioned issues with water pressure and hot water in the bathrooms, so it's advisable to check the functionality of these amenities upon check-in.
Consider Low Season Travel
If you prefer a quieter atmosphere, consider visiting in June, which is mentioned as the low season, to avoid potential crowds.
Verify Additional Fees
Some guests were surprised by additional fees for services like the open bar, so it's recommended to verify all potential extra charges before booking or using hotel facilities.
Explore Nearby Attractions
The hotel is conveniently located near Mamita's Beach Club, Muelle Navega, and Parque 28 de julio, making it easy to explore these attractions within walking distance.
Request Assistance from the Manager
If needed, the manager, Victor, was praised for being very helpful, so don't hesitate to seek assistance from him for any concerns during your stay.
Consider Parking Options
While the hotel offers parking, it may come with an extra charge, so consider exploring alternative parking options if needed.
Enjoy Complimentary Breakfast
Many guests appreciated the complimentary breakfast, so be sure to take advantage of this offering during your stay.
Be Mindful of Noise Levels
Some guests mentioned noise from bars, so if you're sensitive to noise, it's advisable to pack earplugs for a more peaceful sleep.
Verify Room Reservations
A few guests reported not getting the room they reserved, so it's recommended to double-check your room assignment upon arrival to ensure it meets your expectations.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:30 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | September |
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High season | January |
Average price (weeknight) | $60 |
Average price (weekend night) | $66 |
La Reina Roja Hotel Boutique is located at Calle 20 Entre Av. 5 Y 10 in Gonzalo Guerrero, 0.6 miles from the center of Playa del Carmen. Mamita's Beach Club is the closest landmark to La Reina Roja Hotel Boutique.
Check-in time is 3:00 PM and check-out time is 11:30 AM at La Reina Roja Hotel Boutique.
Yes, La Reina Roja Hotel Boutique offers free Wi-Fi.
La Reina Roja Hotel Boutique is 11.8 miles from Cozumel. La Reina Roja Hotel Boutique is 30.9 miles from Cancun.
Yes, La Reina Roja Hotel Boutique has a pool onsite.
KAYAK scours the web for all room deals available at La Reina Roja Hotel Boutique in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at La Reina Roja Hotel Boutique and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for La Reina Roja Hotel Boutique.
Value for money | 6.4 |
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Distance to city center | 0.6 mi |
Nearest Airport | Cozumel |
Distance to airport | 11.9 mi |