Pros (+) Staff was incredible! The resort was spotless, they had activities going. Good food and drinks when're you wanted.
5 stars
Iberostar Quetzal
Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 2000Photos of Iberostar Quetzal
Overview
Featuring a private beach and an outdoor swimming pool, this 5-star resort is situated in Playa del Carmen. It also provides an all-inclusive meal plan, a coffee bar and a sauna.
The rooms have a mini bar and wireless internet access.
Iberostar Quetzal has an on-site restaurant, convenient for those preferring to dine in. A refreshing drink can be savored in the in-house bar.
Cozumel International Airport is under a 40-minute drive from the resort. Xcaret Archaeological Site and Xcaret Eco Theme Park are a easy drive from the property.
Latest deals for Iberostar Quetzal
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Iberostar Quetzal
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Tennis
- Free Wi-Fi
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Things to do
- Gift shop
- Eco tourism
- Diving
- Snorkeling
- Evening entertainment
- Pool table
- Water sport facilities (on site)
- Windsurfing
General
- Family rooms
- Sea view
- Seating area
- Garden view
- Sofa
- Telephone
- Pool view
Services and conveniences
- Conference rooms
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Key card access
- 24hr front desk
Pool and spa
- Spa and wellness center
- Pool bar
- Spa
- Hot tub
- Outdoor pool
- Sauna
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower
- Hairdryer
- Toilet paper
- Private bathroom
Outdoor
- Beach towels
- Balcony
- Private beach
- Garden
Family friendly
- Babysitting or child care
- Child pool
- Indoor play area
- Kids' club
Accessibility and suitability
- Increased accessibility
- Adapted bath
- No smoking
Bedroom
- Alarm clock
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- TV
Fitness
- Fitness center
- Tennis
Parking and transportation
- Free parking
Laundry
- Iron and ironing board
Workspace
- Desk
Health and safety
- Daily housekeeping
Reviews of Iberostar Quetzal
7.9
Good
239 verified ratings
Wonderful
132
Very good
36
Good
23
Okay
18
Fair
12
Mediocre
4
Poor
14
Summary of reviews
Pros (+)
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.9 out of 10
121 reviews
7.8 out of 10
1 review
9.9 out of 10
3 reviews
All reviews
Pros (+) Loved the landscaping with leaving things natural & the animals. Pool was awesome, beautiful beach & friendly staff. Al a carte restaurants were good.
Cons (-) Buffet foods overall were nothing special. The desserts were pretty but no flavor. Only the ice cream was good.
Pros (+) Location, staff and facilities were wonderful. Only negative was that the spa prices were too expensive. Also it would be nice if room service was offered for breakfast.
Cons (-) Room service not offered for breakfast. Also didn't like the fact that we had to pay extra when we checked in to get connecting rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a private beach, outdoor swimming pools, a spa and wellness center, a pool bar, and a variety of water sports facilities on-site.
How is the food quality at the hotel?
While many guests enjoyed the buffet and found the food to be very good, some mentioned that the food choices in the buffet could have been better and that the Italian station and some other food stations were not up to par.
What can guests expect in terms of cleanliness and customer service?
Guests can expect a clean and comfortable room, friendly staff, and well-maintained jungle paths with abundant wildlife. However, some guests experienced issues with room cleanliness, moldy smells, and poor customer service.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests.
When is the best time to visit the hotel?
The low season is in June, and the high season is in August. It may be advisable to consider visiting outside the peak season for a more comfortable experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for Low Season
Consider visiting outside of peak season to avoid potential discomfort due to high hotel occupancy.
Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or garden comes highly recommended.
Diverse Dining Options
While the buffet received mixed reviews, guests recommended trying the Japanese restaurant for a standout dining experience.
Beachfront Massage
Guests enjoyed the beachfront massage services and recommended taking advantage of this relaxing experience.
Avoid Peak Timeshare Presentations
Some guests reported feeling pressured to attend timeshare presentations upon check-in. Consider politely declining if not interested.
Plan Restaurant Reservations
Make advance reservations for the on-site restaurants to ensure availability, as securing a table can be challenging.
Explore Nearby Attractions
Take advantage of the hotel's proximity to various attractions, such as the Playacar Golf Club and Xcaret Park, for additional entertainment options.
Stay Cool in the Room
Some guests experienced issues with room temperature and air conditioning. Consider checking the room's cooling system upon arrival.
Consider Off-Site Dining
While the hotel's dining options received mixed feedback, guests suggested exploring off-site dining alternatives for a change of pace.
Early Entertainment Start
If you prefer earlier entertainment, consider inquiring about the schedule to plan your evenings accordingly.
Location
Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, Quintana Roo
What's nearby
- Underwater Technical World295 yd
- Playacar Golf Club0.6 mi
- The Reef Marina0.8 mi
- Aviario Xaman Ha1.3 mi
- Terminal Marítima de Playa del Carmen1.6 mi
- Albertos SCUBA1.8 mi
- Parque 28 de julio2 mi
- Xcaret Park2.4 mi
- Xcaret Archaeological Site2.4 mi
- Xcaret Spa2.5 mi
- La Fe2.5 mi
- Beyond Diving2.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Iberostar Quetzal
Low season | October |
|---|---|
High season | December |
Average price (weeknight) | $304 |
Average price (weekend night) | $365 |
When to book a room at Iberostar Quetzal
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Iberostar Quetzal
FAQs when booking at Iberostar Quetzal
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See most recommended stays in Playa del CarmenGood to know
Value for money | 7.4 |
|---|---|
Distance to city center | 1.8 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.1 mi |
Everything you need to know for your stay in Playa del Carmen
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