Iberostar Quetzal

Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 2000

Cheapest
rate per night

9.2

Excellent
based on 1,300 reviews
Iberostar Quetzal - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
Iberostar.com $100
TripAdvisor $157
Booking.com $180
Iberostar.com
TripAdvisor
Booking.com

Good to know

Distance to city center 1.9 mi
Location rating 8.6
Nearest Airport Cancun
Distance to airport 33.0 mi

Rooms

Check-in
Check-out

Double Rooms

$201+

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Provider
Nightly
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Unknown
$201 per night

Standard Rooms

$100+

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Unknown
$100 per night
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$180 per night
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$218 per night
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$224 per night
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$237 per night
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$246 per night
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$248 per night
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$288 per night
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$317 per night
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$322 per night
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$350 per night
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$363 per night
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$382 per night
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Unknown
$591 per night

Reviews

Traveler rating

13
11
3
1
0

Time of year

Traveler type

Show reviews that mention

+
  • Mediocre
    Sep 2019
    2.5

    The resort is old and very outdated. Not clean. Staff wasn’t very friendly. Clientele was frightening. Food was very bad even for an all inclusive. I didn’t know enough about this chain at the time of booking but I would never stay at one of these resorts again.

  • Excellent
    Apr 2019
    10.0

    The location is just perfect: authentic, not overbuilt, in the middle of the rain forest, with animals roaming around free - what a delight for kids and adults alike! The facilities are clean and compact and at the same time everything is there for every taste, including a good gym and multiple restaurants. The food is absolutely delicious and the variety is striking - I have no idea how they manage! The service at restaurants is fabulous: staff are friendly and ready to serve even when you can clearly reach out and get your coffee by yourself. There are two large swimming pools and we loved both.

    The beach was a bit disappointing as on 8 out of 10 days of our stay there were loads of sea weeds and the cleaners simply could not catch up. We were told by staff that this was a recent phenomenon most likely attributable to the climate change. Lots of credit to staff who relentlessly tried to remove as much weeds as possible. Apart from that, the beaches are kept clean of plastic and other human pollution.

  • Excellent
    Apr 2019
    9.2

    What a wonderful resort.. one of the best we have stayed at.. the staff were wonderful.. very polite, friendly and extremely hard working. The food was fantastic! And so many options for all types and ages. Lots of activities available for all.

    There are two classes of residents; normal and prestige.. with prestige; you get everything the others get plus.. extra beds on the beach, free massage, late check out.. access to the prestige lounge etc.. prestige class didn’t follow in the rooms though.. very small and dated.. which was a shame.. as there was 4 of us.. the room didnt resemble the photo of the room I booked. Sun beds availability around the pool will always be an issue.. people reserving with towels.. It’s the same issue at every resort. It was a sad day when we left. If you organize a trip.. do it at the store just outside the resort.. same for inflatables and balls. The exchange rate is better at the hotel than we got at the airport. Tipping / paying in pesos is better (for you)...

  • Excellent
    Jan 2019
    9.6

    Staff very interactive and nice. Love all the wildlife

    Bed was very hard

  • Good
    Jan 2019
    6.7

    The food at the buffet was great, and I also really liked the food at the Tex-Mex restaurant. The bar waitress was really on top her game and came often to check if we wanted drinks. I liked the nature life there (howler monkeys, flamingos, toucans etc.). The beach was beautiful and well taking care of. I liked the concept of the pool bar, but it didn't have enough sunlight.

    I didn't like the fact that there is no disco on the premises, although there is easy access to Playa del Carmen downtown. And I didn't appreciate that when I got my room cleaned the maid never cleaned the floor. I also would've liked it if they had an adult only pool. I didn't appreciate that the staff lets people reserve the beds around the pool for hours without even showing up, when it clearly states on signs that you can't do that! The Sunday night show was very strange and I think they should think about replacing the theme of that night! Lastly, I think there should be a 24h bar on the premises as well, everything was shut off by 2.

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About

Overview

Located in Playacar, this beachfront property is in the entertainment district and within 2 mi (3 km) of Playacar Golf Club, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 mi (5 km).

Expedia

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.2 Excellent

based on 1,300 reviews

9.3

WiFi

9.1

Service

6.0

Bar

5.6

Wellness

Things to Know

  • Great menu
  • Friendly service
  • Recreation staff is nice
  • Pleasant hotel grounds

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness center
Free Wi-Fi
Increased accessibility
Babysitting or child care
Internet
Concierge service
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Snorkeling
No smoking
Restaurant
Bar/Lounge
Tennis
Air-conditioned
Safe
Sauna
Free parking
Gift shop
Laundry service
Child pool
Beauty salon
Hairdryer
Cable or satellite TV
24hr front desk
Pets not allowed
Storage available
Wedding services
Terrace/Patio
Airport shuttle
Pool table
Private beach

FAQs when booking at Iberostar Quetzal

Where is Iberostar Quetzal located?

Iberostar Quetzal is located at Avenida Xaman Ha Lote Hotelero No. 2, 1.9 miles from the center of Playa del Carmen. Playacar Golf Club is the closest landmark to Iberostar Quetzal.

When is check-in time and check-out time at Iberostar Quetzal?

Check-in time is 3:00 PM and check-out time is 12:00 PM at Iberostar Quetzal.

Does Iberostar Quetzal offer free Wi-Fi?

Yes, Iberostar Quetzal offers free Wi-Fi.

Does Iberostar Quetzal offer free parking?

Yes, Iberostar Quetzal offers free parking.

Does Iberostar Quetzal offer free airport shuttle service?

No, Iberostar Quetzal does not offer free airport shuttle service.

How far is Iberostar Quetzal from the airport?

Iberostar Quetzal is 1.5 miles from Playa Del Carmen. Iberostar Quetzal is 12 miles from San Miguel de Cozumel.

Can you bring pets to Iberostar Quetzal?

No, pets are not allowed at Iberostar Quetzal.

Does Iberostar Quetzal have a pool?

Yes, Iberostar Quetzal has a pool onsite.

Photos

Iberostar Quetzal - Playa del Carmen - Bedroom All Photos (35)
Iberostar Quetzal - Playa del Carmen - Balcony Balcony (2)
Iberostar Quetzal - Playa del Carmen - Banquet hall Banquets (1)
Iberostar Quetzal - Playa del Carmen - Bar Bar (2)
Iberostar Quetzal - Playa del Carmen - Bathroom Bathroom (1)

Location

Most Popular Landmarks

  • Playacar Golf Club 0.7 mi
  • Aviario Xaman Ha 1.3 mi
  • Yucatek Divers 1.8 mi
  • Calle Quinta Avenida 1.9 mi
  • Playa principal de Playa del Carmen 1.9 mi
  • Parque 28 de julio 2 mi

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 1.5 mi
San Miguel de Cozumel 12 mi

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