Pros (+) Staff service, food, facilities
Cons (-) Room air conditioner wasn’t the best and rooms decoration are a bit old.
5 stars
Riu Playacar
Avenida Xaman-Ha, Manzana 6, Lote 6, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 2300Photos of Riu Playacar
Overview
The Riu Playacar Hotel is located right on Playa del Carmen beach, providing a 24-hour all-inclusive resort that features modern rooms and amenities with a tropical feel. There are over 300 guest rooms and suites available, offering flat screen TVs with satellite, free minibars, air conditioning, free WiFi (available throughout the hotel), and upgraded bathrooms. The hotel also features three swimming pools and a private beach, an onsite spa and wellness center, and a fitness center and gym. The RiuLand Kids’ Club offers fun activities for kids while the parents relax and explore the area.
This hotel features four restaurants and four bars, with food and drinks included in your all-inclusive stay. The restaurants offer unique themes and a buffet option, and there are a number of activities and entertainment options for all ages offered by the hotel’s entertainment team. The Riu Playacar Hotel offers standard rooms and suites as well as family rooms, and all of them include a private balcony or terrace that overlooks the pool, hotel grounds, or the beach. There is a swim-up bar in the pool area, as well as a children’s pool with slides and water toys.
There are meeting and event spaces located both indoors and outside of this hotel in the Riviera Maya, which is a great choice for destination weddings. Group rates, all-inclusive wedding packages, and other packages are available for meetings, weddings, and special events. Planning services, equipment rentals, and catering can all be provided by the hotel event staff.
Amenities at Riu Playacar
- Snorkeling
- Outdoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Free parking
Services and conveniences
- ATM on-site
- Car rental
- Wake-up service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Mini-market on site
- Tour desk
- Key card access
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Smoke alarms
- Adapter
- Air-conditioned
- Trash cans
Pool and spa
- Spa and wellness center
- Massage
- Pool bar
- Spa
- Outdoor pool
- Pool towels
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Public bath
- Private bathroom
Family friendly
- Babysitting or child care
- Child pool
- Kid-friendly buffet
- Kids' club
- Complimentary breakfast
- Playground
Outdoor
- Terrace/Patio
- Beach towels
- Grill
- Balcony
- Garden
Things to do
- Gift shop
- Snorkeling
- Evening entertainment
- Beauty salon
- Night club
General
- Beachfront
- Sea view
- Sofa
- Telephone
- Storage available
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Designated smoking area
- Private entrance
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Coffee machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Riu Playacar
8.7
Very good
494 verified ratings
Wonderful
311
Very good
88
Good
40
Okay
10
Fair
15
Mediocre
9
Poor
21
Summary of reviews
Guests say
Guests generally praised the hotel's location and cleanliness, highlighting the beautiful beach and well-maintained facilities. However, many reviews pointed out issues with customer service and the quality of food, with some guests expressing dissatisfaction with the gym facilities and the lack of room service. Overall, the hotel offers a good experience but has areas that need attention.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.7 out of 10
119 reviews
7.9 out of 10
18 reviews
9 out of 10
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1 review
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the Riu Playacar Hotel?
The Riu Playacar Hotel offers clean facilities, a beautiful beach, and a variety of food and drink options. The staff is friendly and accommodating, and the hotel provides a range of entertainment options for guests of all ages.
What are the main concerns about the Riu Playacar Hotel?
Some guests have mentioned issues with room keys, food quality, and unfriendly staff. Additionally, there were concerns about outdated rooms, lack of shade in certain areas, and noise levels in specific locations.
When is the best time to visit the Riu Playacar Hotel?
The high season at the Riu Playacar Hotel is in December, while the low season is in August. Visitors can expect a great location with direct beach access, a variety of programs with the animation team, and a range of bar and restaurant options.
What can guests expect from the hotel staff at the Riu Playacar Hotel?
The staff at the Riu Playacar Hotel is known for being friendly, hardworking, and accommodating. They are always willing to serve and provide top-notch customer service, making guests feel welcome and comfortable throughout their stay.
What are the dining options like at the Riu Playacar Hotel?
The Riu Playacar Hotel offers a variety of dining options, including thematic restaurants with à la carte menus, as well as buffet breakfasts and dinners. Guests can enjoy diverse and tasty food, with a range of choices to accommodate different dietary needs and restrictions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or pool comes highly recommended.
Explore Nearby Attractions
The hotel is conveniently located near various attractions, including the Playacar Golf Club and Mamita's Beach Club. Consider exploring these nearby spots for additional entertainment and leisure options.
Consider All-Inclusive Wedding Packages
If you're planning a destination wedding, the hotel offers all-inclusive wedding packages and planning services. It's worth exploring these options for a hassle-free and memorable wedding experience.
Be Mindful of Room Selection
Some guests experienced issues with room keys and mosquitoes in certain rooms. Consider requesting a room away from potential noise sources and ensuring proper mosquito control.
Diverse Dining Experiences
While some guests enjoyed the breakfast buffet and Italian restaurant, others found the food options mediocre. It's advisable to explore the various dining options available to find the best fit for your preferences.
Family-Friendly Features
The hotel offers a Kids’ Club and child-friendly amenities, making it suitable for families. Families with children can take advantage of these facilities for a more enjoyable stay.
Check for Sustainability Measures
Several guests appreciated the hotel's sustainability measures. If you value eco-friendly practices, it's worth inquiring about the hotel's environmental initiatives.
Stay Informed About Seasonality
The hotel experiences low season in August and high season in December. Consider these factors when planning your visit for a more personalized and enjoyable experience.
Be Aware of Noise Levels
Some guests mentioned noise issues, such as live music outside balconies and loud pool bar music. If you prefer a quieter environment, consider requesting a room away from potential sources of noise.
Stay Vigilant with Personal Belongings
A few guests reported theft incidents. It's advisable to keep personal belongings secure and report any issues promptly to the hotel staff.
Location
Avenida Xaman-Ha, Manzana 6, Lote 6, 77710 Playa del Carmen, Quintana Roo
What's nearby
- Underwater Technical World281 yd
- Playacar Golf Club0.3 mi
- The Reef Marina0.5 mi
- Aviario Xaman Ha0.9 mi
- Terminal Marítima de Playa del Carmen1.3 mi
- Albertos SCUBA1.5 mi
- Parque 28 de julio1.7 mi
- La Fe2.2 mi
- Beyond Diving2.2 mi
- Mexico Blue Dream2.2 mi
- Mamita's Beach Club2.3 mi
- O2 Mexico2.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Riu Playacar
Low season | November |
|---|---|
High season | February |
Average price (weeknight) | $293 |
Average price (weekend night) | $273 |
When to book a room at Riu Playacar
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Riu Playacar
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Closest
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See most recommended stays in Playa del CarmenGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 1.5 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.1 mi |
Everything you need to know for your stay in Playa del Carmen
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