Activities Check in horrible Luggage handling horrible Food horrible Reservations horrible
Latest deals for Sandos Caracol Nature Resort & Water Park
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Deals from
$162
•Cheapest rate per nightCompare prices for Superior room, Deluxe room and 32 more Sandos Caracol Nature Resort & Water Park deals.
Superior room, bed type unknown
No inclusions
$179
nightly with fees
Superior room, bed type unknown
No inclusions
$183
nightly with fees
Double room, bed type unknown
No inclusions
$203
nightly with fees
Superior room, bed type unknown
No inclusions
$220
nightly with fees
Superior room, bed type unknown
No inclusions
$240
nightly with fees
Superior room, bed type unknown
No inclusions
$283
nightly with fees
Standard room, bed type unknown
No inclusions
$320
nightly with fees
Superior room, bed type unknown
No inclusions
$368
nightly with fees
Standard room, bed type unknown
No inclusions
$431
nightly with fees
Deluxe room, bed type unknown
No inclusions
$562
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Amenities at Sandos Caracol Nature Resort & Water Park
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Water slide
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Bicycle rental
Reviews of Sandos Caracol Nature Resort & Water Park
7.8
Good
2083 verified ratings
Wonderful
789
Very good
351
Good
297
Okay
157
Fair
181
Mediocre
105
Poor
203
Summary of reviews
Pros (+)
Cons (-)
Reviews(6)
Q&A(5)
Tips(10)
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Score by provider
7.9 out of 10
614 reviews
5.4 out of 10
22 reviews
6.2 out of 10
2 reviews
6.3 out of 10
6 reviews
All reviews
Pros (+) I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
Cons (-) The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
Pros (+) Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adult...
Cons (-) Room wasn't always stocked properly.
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Pros (+) I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.
Cons (-) I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
Pros (+) Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo
Cons (-) Improve the customer service
Pros (+) The food was good and bar staff was friendly. The resort itself was also beautiful.
Cons (-) I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the dining options available at Sandos Caracol Eco Experience Resort?
Sandos Caracol Eco Experience Resort offers a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.
What are the main attractions near Sandos Caracol Eco Experience Resort?
Nearby attractions include El Camaleón Mayakoba Golf Club, Mamita's Beach Club, Muelle Navega, Parque 28 de julio, and more, providing a range of activities for guests to explore.
What are the main amenities provided at Sandos Caracol Eco Experience Resort?
The resort offers 956 air-conditioned rooms and junior suites, 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.
What are guests saying about the beds at Sandos Caracol Eco Experience Resort?
Guests have praised the resort for its beautiful and spacious rooms, great beds, and lovely balconies with beautiful views of the surrounding flora and fauna.
When is the best time to visit Sandos Caracol Eco Experience Resort?
The low season is in February, while the high season is in November. Visitors can plan their trip accordingly to enjoy the resort's offerings and the surrounding natural beauty.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book Restaurants Early
To avoid difficulties in getting reservations at the sit-down restaurants, consider signing up for bookings at midnight for the next day. Alternatively, the Brazilian restaurant does not require a reservation for breakfast or lunch.
Opt for Brazilian Restaurant
Guests found the Brazilian restaurant to be a good option for meals without the need for reservations, especially for breakfast or lunch.
Bring Hand Sanitizer
Some guests recommended bringing hand sanitizer due to concerns about the lack of hand washing at the buffets.
Explore the Jungle
Take advantage of the Xcalacoco Experience to explore the jungle, participate in rituals at the spa, and enjoy meditation at the beach to experience the Mayan culture and natural surroundings.
Consider Adult-Only Sections
If seeking a quieter experience, consider the adult-only sections available at the resort.
Be Mindful of Booking Deception
Some guests felt deceived by the booking process, expecting a five-star experience but encountering deficits such as short staffing, poor food quality, and long wait times.
Enjoy the Water Park
Families with kids can make the most of the gigantic water park area with 19 water slides, which was highly praised by several guests.
Check for Club Members Only Areas
If you have paid for specific areas or services, ensure you are aware of any club members only areas to fully utilize the facilities you have paid for.
Consider Room Selection
When booking, consider the room type carefully, as some guests were disappointed with the room layout and amenities, especially when traveling with children.
Plan for Beach Activities
Be aware that the beach is rocky, limiting swimming in the ocean, so plan alternative activities to make the most of the coastal location.
Location
Carretera Cancún Chetumal Km. 295, 77710 Playa del Carmen, Quintana Roo
What's nearby
- 5th Avenue1.7 mi
- Guadalupe Church1.9 mi
- El Camaleón Mayakoba Golf Club2 mi
- O2 Mexico2.5 mi
- Mamita's Beach Club2.7 mi
- Beyond Diving2.7 mi
- Mexico Blue Dream2.7 mi
- La Fe2.8 mi
- Parque 28 de julio3.3 mi
- Albertos SCUBA3.5 mi
- Terminal Marítima de Playa del Carmen3.7 mi
- Aviario Xaman Ha4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 008-007-006283/2025
Essential information about Sandos Caracol Nature Resort & Water Park
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
August | January | $207 | $200 |
Cheapest month to stay with an average 25% drop in price. | Most expensive month to stay with an average 51% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Sandos Caracol Nature Resort & Water Park
Which month has the cheapest rates at Sandos Caracol Nature Resort & Water Park?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Sandos Caracol Nature Resort & Water Park is September, with an average nightly rate of $224. The most expensive month is February at $416 per night.
What is the cheapest day to book Sandos Caracol Nature Resort & Water Park?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Sandos Caracol Nature Resort & Water Park is Tuesday, with an average nightly rate of $191. The most expensive day is Thursday at $241 per night.
How far in advance should you book Sandos Caracol Nature Resort & Water Park?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Sandos Caracol Nature Resort & Water Park, book around 5 weeks in advance. This could save you approximately 29% compared to booking last minute.
KAYAK's top tips for your stay at Sandos Caracol Nature Resort & Water Park
FAQs when booking at Sandos Caracol Nature Resort & Water Park
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Playa del CarmenGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
3.5 mi | Cozumel Intl | 12.2 mi |