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Distance to city center
Distance to airport
|"Friendly staff, nice and quiet."||(in 35 reviews)|
|"Kids club very friendly and fun."||(in 4 reviews)|
|"Waterpark is great for kids."||(in 23 reviews)|
|"Even the Mexican restaurant is not good!"||(in 3 reviews)|
|"Beautiful beach that is not very busy."||(in 15 reviews)|
|"The rooms were very old."||(in 3 reviews)|
Time of year
Show reviews that mention
|beautiful beach||in 86 reviews|
|good food||in 127 reviews|
|great for the kids||in 61 reviews|
|great place||in 8 reviews|
|great time||in 40 reviews|
|japanese restaurant||in 20 reviews|
|kids club||in 11 reviews|
|lots of activities||in 40 reviews|
|playa del||in 6 reviews|
|pool bar||in 7 reviews|
|shows||in 18 reviews|
|staff was very friendly||in 112 reviews|
|time share||in 4 reviews|
|trained deal||in 1 review|
|upgraded room||in 10 reviews|
|water park||in 29 reviews|
|wild life||in 7 reviews|
|years ago||in 7 reviews|
I travelled with my husband and 2 year old. It is the second time we visit Sandos Caracol and we love it. The hotel, amenities and beach are amazing. So beautiful, lots of things to do, especially with kids and everyone is so friendly. We love this place and totally recommend it.
The washrooms could be a bit cleaner.
If I have to mention 1 positive thing..the evening shows were entertaining.
Worst experience ever! Don’t go here! You pay way too much for terrible service, horrible food and cheerless restaurants. We have traveled a lot and stayed in multiple accommodations troughout the whole world, but this was definitely the most disappointing place of all. We paid over €350/night and our room wasn’t even cleaned 4 out of 5 nights!! Even after multiple cleaning requests they could not make it happen. The coffee machine in the room did not work and was replaced 3 times.. each time we got another broken one so we just stopped requesting. The phone in the room did not work properly so we could not call the reception. The food in the restaurants is either tasteless or they use way too much salt. Unfriendly staff. All in all, very dissappointing “5 star” resort.
Beautiful and natural setting.
The beach was ok... but not breathtaking.
Amazing resort, especially when staying with kids! Not very cheap but definitely worth the money. The room is really nice and the staff super friendly. Tip if you want the japanese restaurant - make the reservation already when you arrive.
Spacious, clean room - good location in a lush green environment. A lot to do! Friendly and helpful staff. The kids loved it! I would have chosen something else, a bit more personal.
All the non buffet restaurants had long lines, the Japanese restaurant was fully booked for the whole week! The resort store was seriously overpriced. For me this resort was just to big with too many (loud) tourists.
Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.
It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.
Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.
Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.
based on 525 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Sandos Caracol Eco Experience Resort
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Reviews about Sandos Caracol Eco Experience Resort
Most Popular Landmarks
- El Camaleón Mayakoba Golf Club 2.1 mi
- Mamita's Beach Club 2.7 mi
- Muelle Navega 2.9 mi
- Parque 28 de julio 3.3 mi
- Playa principal de Playa del Carmen 3.4 mi
- Calle Quinta Avenida 3.4 mi