Sandos Caracol Eco Experience Resort

Meals were varied and generally good. The breads were usually quite dry, 'though. Omelets prepared to order by chefs were great. There was good choice in type of restaurants. There are lots of activities for all ages. You must be pro-active in reading about activities available, read signs and call if you don't understand something. Water slides were great, also the setting in the jungle, beach and cenotes was beautiful. Rooms were comfortable and kept very clean. Maid service and friendliness of employees was excellent. There were many places to find a seat with a beautiful view. The internet room was a good place to print boarding passes. The wildlife throughout the grounds was enjoyable and educational. We appreciate the eco-emphasis of the resort and ecology-related activities and "no straws" policy.

Access to getting money exchange very unsatisfactory. Was turned away due to "no cash available, come back later". But when I came back, which was a very long walk from my room, I would have had to wait a very long time behind many people checking in. The money exchange should be handled by guest services, not the check-in counter. Because I was not able to exchange money, I was unable to tip the employees at times, which I felt very bad about. There should be a reasonably priced general store for small travel items or over the counter medications. The price at the existing store for many such items was exorbitant. There should be snacks available at all times at a centrally located snack bar or in-room, and restaurant hours should be extended somewhat. Some of the room service food was lacking in quality (steak sandwich had about 2 bites of meat) while other items, like the fruit platter, were excellent.

Very kid friendly. Lots of activities for everyone. The water park was closed for the 1st 5 days of our vacation so we spent most time a the tortuga pool. Our 1st room was way too cramped with the bunk beds just at arms reach and ants everywhere. The next morning I upgraded us to a family suite and it was well worth the cost. The staff were very friendly.We preferred the Italian restaurant for breakfast and lunch. The main buffet was huge but were never got noticed and out of the 6 times we went to the big buffet not one staff member asked us for drink orders unlike the Italian restaurant.

The mosquitos!!! Despite bug spray myself and the kids got eaten ALIVE! The check in process was painful. It took forever and we just got off the plane from a 7 hour trip and then have to go through time share blah blah on top on NO AC in the lobby. We just wanted to get to our room and change. The distance between the buffet's and the rooms was quite long for 2 small kids (we visited the sister resort and they had a shuttle going ALL the time from the lobby to the beach-that would have been nice) The food was not the best for some reason the sister resorts food had much more options and flavor

The resort has more to offer than others especially for kids, e.g. Aquapark, activities with and outside the kids club, animals on the property (coatis, racoons, monkeys, cats, turtles, etc, plus farm animals like pigs, donkeys, hens). Food/drinks were abundant, and the quality was generally good. We preferred the many choices of the international buffet (and no waiting time compared to the a la carte restaurants). Nature is beautiful, most of the property is set in a mangrove forest, they have several cenotes (including one with a waterfall), the Jade river - where we had some Indiana Jones type of experience. The beach is beautiful though not very large, the water has stones and sea urchins (which they probably tried to clean out, but little ones keep growing - so shoes are a must). Entertainment is ok, if a bit too loud, so if you need some peace, stay away from the central areas.

Eco friendly experience. The staff was attentive.

The room could use an upgrade decor and the hair dryer was awful. An upgraded the room could be purchased, but the expectation was that I paid for a hotel with a certain star level and they did not deliver on the star rating.

Wonderfull hotel all inclusive. Nice cocktail, nice animals

no wi-fi, you need taxi for playa del carmen (but probably is better tha is not so close!)

The comfort and the beautiful white beach everthing is so perfect have recommend it to friends

no

Food and drinks were very nice, also all your stress goes away, as a family its the right place for your holidays

The staff were very helpful and i loved how the hotel embraced the environment and built around it.

The bed sheets smelled a little funky....

Very attentive staff and good facilities. The grounds are very verdant with lots of wildlife to see, such as iguanas, geckos and crabs

There are some sorts of people you can never get away from and some of the guests fell into this category