Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km. 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8.3

Excellent
based on 525 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
Cancelon $104
CheapTickets $109
Schauinsland $128
Cancelon
CheapTickets
Schauinsland

Good to know

Value for money

7.9

Distance to city center

3.5 mi

Location rating

8.4

Nearest Airport

Cancun

Distance to airport

27.9 mi

Rooms

Check-in
Check-out

Standard Rooms

$104+

Bed type
Provider
Nightly
Unknown
$104 per night
Unknown
$109 per night
Unknown
$131 per night
Unknown
$135 per night
Unknown
$139 per night
Unknown
$144 per night
Unknown
$144 per night
Unknown
$147 per night
Unknown
$147 per night
Unknown
$157 per night
Unknown
$169 per night
Unknown
$170 per night
Unknown
$173 per night
Unknown
$181 per night
Unknown
$188 per night
Unknown
$198 per night
Double bed
$204 per night
Unknown
$211 per night
Unknown
$219 per night
Unknown
$220 per night
Unknown
$250 per night
Unknown
$257 per night
Unknown
$358 per night

Double Rooms

$181+

Bed type
Provider
Nightly
Unknown
$181 per night
Unknown
$208 per night
Unknown
$282 per night

King Rooms

$307+

Bed type
Provider
Nightly
King bed
$307 per night
King bed
$345 per night
Unknown
$419 per night
King bed
$510 per night

Superior Rooms

$148+

Bed type
Provider
Nightly
Unknown
$148 per night
Unknown
$153 per night
Unknown
$154 per night
Unknown
$167 per night
Unknown
$186 per night
Unknown
$190 per night
Unknown
$194 per night
Unknown
$198 per night
Unknown
$200 per night
Unknown
$200 per night
Unknown
$204 per night
Unknown
$206 per night
Unknown
$207 per night
Unknown
$207 per night
Unknown
$209 per night
Unknown
$215 per night
Unknown
$230 per night
Unknown
$236 per night
Unknown
$250 per night
Unknown
$318 per night
Unknown
$323 per night

Reviews

Pros

Cons

Traveler rating

120
67
31
14
2

Time of year

Traveler type

Show reviews that mention

+
beautiful beach in 86 reviews
good food in 127 reviews
great for the kids in 61 reviews
great place in 8 reviews
great time in 40 reviews
japanese restaurant in 20 reviews
kids club in 11 reviews
lots of activities in 40 reviews
playa del in 6 reviews
pool bar in 7 reviews
shows in 18 reviews
staff was very friendly in 112 reviews
time share in 4 reviews
trained deal in 1 review
upgraded room in 10 reviews
water park in 29 reviews
wild life in 7 reviews
years ago in 7 reviews
  • Excellent
    Mar 2020
    10.0

    I travelled with my husband and 2 year old. It is the second time we visit Sandos Caracol and we love it. The hotel, amenities and beach are amazing. So beautiful, lots of things to do, especially with kids and everyone is so friendly. We love this place and totally recommend it.

    The washrooms could be a bit cleaner.

  • Mediocre
    Mar 2020
    3.3

    If I have to mention 1 positive thing..the evening shows were entertaining.

    Worst experience ever! Don’t go here! You pay way too much for terrible service, horrible food and cheerless restaurants. We have traveled a lot and stayed in multiple accommodations troughout the whole world, but this was definitely the most disappointing place of all. We paid over €350/night and our room wasn’t even cleaned 4 out of 5 nights!! Even after multiple cleaning requests they could not make it happen. The coffee machine in the room did not work and was replaced 3 times.. each time we got another broken one so we just stopped requesting. The phone in the room did not work properly so we could not call the reception. The food in the restaurants is either tasteless or they use way too much salt. Unfriendly staff. All in all, very dissappointing “5 star” resort.

  • Excellent
    Mar 2020
    9.6

    Beautiful and natural setting.

    The beach was ok... but not breathtaking.

  • Excellent
    Feb 2020
    9.2

    Amazing resort, especially when staying with kids! Not very cheap but definitely worth the money. The room is really nice and the staff super friendly. Tip if you want the japanese restaurant - make the reservation already when you arrive.

  • Good
    Feb 2020
    7.9

    Spacious, clean room - good location in a lush green environment. A lot to do! Friendly and helpful staff. The kids loved it! I would have chosen something else, a bit more personal.

    All the non buffet restaurants had long lines, the Japanese restaurant was fully booked for the whole week! The resort store was seriously overpriced. For me this resort was just to big with too many (loud) tourists.

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About

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.3 Excellent

based on 525 reviews

8.4

Cleanliness

8.4

Comfort

8.5

Staff

7.9

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Increased accessibility
ATM on-site
Babysitting or child care
Car rental
Internet
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Bicycle rental
Fishing
Game room
Golf
Hot tub
Outdoor pool
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Hairdryer
Cable or satellite TV
Air-conditioned
24hr front desk
Night club
Sauna
Airport shuttle (surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Towels
Hiking
Massage
Accessible parking
Additional bathroom
Additional toilet
Balcony
Body soap
Conditioner
Desk
Family rooms
Fan
Flat-screen TV
Free toiletries
Kids meals
Kid-friendly buffet
Mosquito net
Outdoor furniture
Plunge pool
Pool towels
Private bathroom
Private parking
Safety deposit box
Sea view
Seating area
Shampoo
Shower
Slippers
Snack bar
Socket near the bed
Sofa
Solarium
Tea/coffee maker
Telephone
Toilet
Toilet paper
Trash cans
TV
VIP room facilities
Walk-in shower
Water slide
Daily housekeeping
Entertainment staff
Hammam (Turkish bath)
Ironing service
Shops (on site)
Tour desk
Wake-up service
Board games/puzzles
Canoeing
Diving
Evening entertainment
Indoor play area
Kids' club
Kids' outdoor play equipment
Streaming service
Table tennis
Water park
Water sport facilities (on site)
Windsurfing
Bathrobe
Garden
Shuttle service (additional charge)
Spa and wellness center
Ticket service
Spa
Child pool
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Linens
Business center
Scuba diving
Express check out
Safe
Elevator

FAQs when booking at Sandos Caracol Eco Experience Resort

Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

Does the Sandos Caracol Eco Experience Resort offer any special tours?

Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

Where is Sandos Caracol Eco Experience Resort located?

When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?

Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?

Does Sandos Caracol Eco Experience Resort offer free parking?

Does Sandos Caracol Eco Experience Resort offer free airport shuttle service?

How far is Sandos Caracol Eco Experience Resort from the airport?

Can you bring pets to Sandos Caracol Eco Experience Resort?

Does Sandos Caracol Eco Experience Resort have a pool?

Photos

All Photos (9)
Restaurant (2)
Living room (1)
Outdoors (2)
Banquets (1)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 2.1 mi
  • Mamita's Beach Club 2.7 mi
  • Muelle Navega 2.9 mi
  • Parque 28 de julio 3.3 mi
  • Playa principal de Playa del Carmen 3.4 mi
  • Calle Quinta Avenida 3.4 mi

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Hotels North America Mexico Quintana Roo Playa del Carmen Sandos Caracol Eco Experience Resort