Sandos Caracol Nature Resort & Water Park

4 stars
Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
6.9
Okay
based on 2075 reviews
2,075 reviews
Thu 10/30
-
Fri 10/31
1 room, 2 guests
Deals from
$63
/Cheapest rate per night
Room type
Provider
Nightly total
Standard room
$63
Superior room
$146
Double room
$181
60 more Sandos Caracol Nature Resort & Water Park deals
60 more Sandos Caracol Nature Resort & Water Park deals
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

6.9
Okay rating
Based on 2,075 verified guest reviews

Latest deals for Sandos Caracol Nature Resort & Water Park

Thu 10/30
Fri 10/31
Standard room
bed type unknown
$63
nightly with fees
bed type unknown
$187
nightly with fees
bed type unknown
$259
nightly with fees
Deluxe room
1 twin bed
$223
nightly with fees
bed type unknown
$236
nightly with fees
bed type unknown
$262
nightly with fees
Double room
bed type unknown
$181
nightly with fees
bed type unknown
$233
nightly with fees
bed type unknown
$263
nightly with fees
Superior room
bed type unknown
$146
nightly with fees
bed type unknown
$147
nightly with fees
bed type unknown
$154
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Sandos Caracol Nature Resort & Water Park

  • Private beach
  • Water sport facilities (on site)
  • Snorkeling
  • Outdoor pool
  • Water slide
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service

Things to do

  • Gift shop
  • Eco tourism
  • Bicycle rental
  • Board games/puzzles
  • Game room
  • Golf
  • Scuba diving
  • Snorkeling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Water park
  • Pool table
  • Water sport facilities (on site)
  • Hiking

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Private pool
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24hr front desk
  • Safety deposit box

Basics

  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Additional bathroom
  • Additional toilet
  • Toilet
  • Toilet paper
  • Walk-in shower

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Dining

  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Tea/coffee maker
  • Coffee machine

General

  • Family rooms
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Solarium
  • Telephone

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Accessibility and suitability

  • Designated smoking area
  • Increased accessibility
  • Elevator

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness center
  • Tennis

Bedroom

  • Socket near the bed

Workspace

  • Desk

Reviews of Sandos Caracol Nature Resort & Water Park

6.9
Okay
2075 verified ratings
Wonderful
776
Very good
357
Good
298
Okay
155
Fair
180
Mediocre
108
Poor
201

Summary of reviews

Pros (+)
Cons (-)
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All reviews

4.0
Mediocre
Vigdis, Jul 2022
Activities Check in horrible Luggage handling horrible Food horrible Reservations horrible
5.7
Fair
Federico, Aug 2018
Pros (+) I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
Cons (-) The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
10
Wonderful
Anonymous, Apr 2018
Pros (+) Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Cons (-) Room wasn't always stocked properly.
6.8
Okay
Anonymous, May 2017
Pros (+) I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.
Cons (-) I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
5.4
Fair
Aftab, Apr 2017
Pros (+) Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo
Cons (-) Improve the customer service
6.2
Okay
Anonymous, Mar 2017
Pros (+) The food was good and bar staff was friendly. The resort itself was also beautiful.
Cons (-) I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
2.0
Poor
Anonymous, Aug 2016
Cons (-) Rooms are terrible Bee Hives next to your room Mosquito are outnumbered the guest Very Dark No air condition No sun in the rooms Beach is rocky Don't go their
8.5
Very good
Sunshin, May 2016
Pros (+) This is definitely a place families can go with their kids. There are lots of animals and outdoor activities. I would recommend bringing your own shampoo and conditioner. the beds were okay, could have been better, but outside of those things the resort offered great food, lots to do, and gorgeous scenery. The beach, unfortunately, is way too rocky to swim in, but you can still get in. Temperature...
Cons (-) This only thing I didn't like about the resort is that the room smelled of mold the entire time and the shampoo (no conditioner) was not good for us at all. The beach, unfortunately, is way too rocky.
Read more

Location

Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • 5th Avenue1.7 mi
  • Guadalupe Church1.9 mi
  • El Camaleón Mayakoba Golf Club2.1 mi
  • O2 Mexico2.5 mi
  • Mamita's Beach Club2.7 mi
  • Mexico Blue Dream2.7 mi
  • Beyond Diving2.7 mi
  • La Fe2.8 mi
  • Parque 28 de julio3.3 mi
  • Albertos SCUBA3.5 mi
  • Terminal Marítima de Playa del Carmen3.6 mi
  • Aviario Xaman Ha4 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Sandos Caracol Nature Resort & Water Park

Low season

High season

Average price (weeknight)

Average price (weekend night)

August
January
$189
$191
Cheapest month to stay with an average 26% drop in price.
Most expensive month to stay with an average 64% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Sandos Caracol Nature Resort & Water Park

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Sandos Caracol Nature Resort & Water Park

  • If you’re after a cheap room at Sandos Caracol Nature Resort & Water Park, then you should consider staying during the low season. The cheapest deals can generally be found in August and November.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Sandos Caracol Nature Resort & Water Park, plan to stay on a Tuesday or Friday. The most expensive day is usually Saturday.
  • The cheapest price a room at Sandos Caracol Nature Resort & Water Park was booked for on KAYAK in the last 2 weeks was $157, while the most expensive was $192.
  • How long should you stay at Sandos Caracol Nature Resort & Water Park? KAYAK users usually book their rooms here for 5 days.

FAQs when booking at Sandos Caracol Nature Resort & Water Park

  • Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

    Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.

  • What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

    Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.

  • Does the Sandos Caracol Eco Experience Resort offer any special tours?

    Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.

  • Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

    One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.

  • What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

    Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.

  • Where is Sandos Caracol Nature Resort & Water Park located?

    Sandos Caracol Nature Resort & Water Park is located at Carretera Cancún Chetumal Km 295, 3.5 miles from the center of Playa del Carmen. 5th Avenue is the closest landmark to Sandos Caracol Nature Resort & Water Park.

  • When is check-in time and check-out time at Sandos Caracol Nature Resort & Water Park?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Sandos Caracol Nature Resort & Water Park.

  • Does Sandos Caracol Nature Resort & Water Park offer free Wi-Fi?

    Yes, Sandos Caracol Nature Resort & Water Park offers free Wi-Fi.

  • Does Sandos Caracol Nature Resort & Water Park offer free parking?

    Yes, Sandos Caracol Nature Resort & Water Park offers free parking.

  • How far is Sandos Caracol Nature Resort & Water Park from the airport?

    Sandos Caracol Nature Resort & Water Park is 12.1 miles from Cozumel. Sandos Caracol Nature Resort & Water Park is 28 miles from Cancun.

  • Does Sandos Caracol Nature Resort & Water Park have a pool?

    Yes, Sandos Caracol Nature Resort & Water Park has a pool onsite.

  • How does KAYAK find such great Sandos Caracol Nature Resort & Water Park hotel deals?

    KAYAK scours the web for all room deals available at Sandos Caracol Nature Resort & Water Park in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Sandos Caracol Nature Resort & Water Park and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Sandos Caracol Nature Resort & Water Park.

Nearby hotels and places to stay

Closest

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4-star hotel
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18% cheaper
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4-star hotel
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Rental
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Luxury Studio in Playa del Carmen
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3-star hotel
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Rental
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Most recommended

See most recommended stays in Playa del Carmen
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Luxury Golf Condo, Pool & Terrace Corasol
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Rental
45% cheaper
Apartment in Playa del Carmen with Private Beach
10 Excellent (3 reviews)0.52 miPrivate beach, adults only, Private pool$86+
Rental
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Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

7.0
3.5 mi
Cozumel
12.1 mi

Everything you need to know for your stay in Playa del Carmen

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