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The staff was really good and the room really clean. The facilities are quite good. The heating system makes noise and at morning there was a lot of noise specially from people that cleaned the rooms.
Good behavior of staffs, cleanness, facilities, view,... just interruption of wi-fi.
Clean Quiet Good TV package Expensive breakfast Parking is limited in number of places and very expensive
The Receptionist at Hesperia Vigo Ms. Olijia was excellent, very helpful with good english.
Breakfast fair to the price. The room had windows facing the court which had a roof. The room was very hot and the aircondition was not started from central. it did not help to open the windows to the yard. Get a room facing the street.
Bad service in the bar! Bad information to the parking!!!!!!
I like the location. The breakfast buffet is very good.
Breakfast was excellent No
The general ambience was good, it is a pity the bar closed at 2359 for residents when there is a night porter. On my second night, at 1800 another guest was booked into my room and entered whilst I was in the shower. Poor administration I think. Also, why do the chamber maids not check to see if the basins are not blocked or the water is slow to run away. It is the sign that the service is not 100% and is why I have classified the hotel as "moyen".
Staff kindness and availability
Excellent position in the center with all the usefull transport connection nearby the hotel:bus and airport shuttle. Quiet and cleaned rooms, i really had a good rest. Very good and rich breakfast with a quiet atmosphere. You can also reach in 15min the famous beach Samil by bus. Unfortunatly staff didn't speak good english nor french or Italian and they were not availble to help for city information as simple indication on how to get somewhere. One of them replied me that this was not a tourism information point!! From my point of view ,this is unacceptable answer from hotel staff.
Beach in front of the hotel. No parking available at the hotel, had to leave the car 1.5km away
Location. Not very clean, nor friendly. Doesn't seem a 4-star hotel.
I stayed at this hotel as part of my tour of Northern Spain. This hotel was by far the best hotel on my trip beating three other 4* hotels hands-down. Very friendly staff and a clean & comfortable room. Also free private parking out front. I can recommend!
Comfortable hotel helpful staff. Easy parking No restaurant and rather far out but taxis were not expensive.
A large modern comfortable hotel. Room was enourmous and bed comfortable. Food in the restaurant was ok but restaurant was little used by guests. The location is not ideal for visiting the city centre, where driving and parking is nightmarish even by city centre standards.
This hotel is a good clean hotel, with a large room. It is comfortable, and the price/quality ratio is good. Breakfast is resonable. I liked the fact that there was a good parking that was free.Internet connection was reasonable. Only stayed one night for business, so it was ok. I did not think that the staff was very friendly - they were just ok. Although the rooms were big, they were noisy, and at 4 or 5 am, I woke up with noisy neighbours. The walls of the room are thin, and we could hear them speaking loudly in the corridors and when they reached the room also. It is not in a "nice" area of town - but ok, if you have a car to move around
Rooms are lovely, and restaurant was very good
The hotel staff were very helpful and sympathetic and when we left things in our room they sent them to us in Madrid the next day.
The price , The free park, near beach ( 1,5 KM +/-). I have staied in several hotels in Vigo, and for th price they charge me in August and for the location I'm definitely a client for future.
Was very pleased with this hotel. Rooms were comfortable, large and very clean. My teenage son left a mobile phone in his room, and the reception staff immediately phoned to let us know. As we were not able to return to collect it, they promptly sent the phone to our forwarding address, which arrived the very next morning. No complaints whatsoever about this hotel.
Too much money for everything No everything came with a price tag to much money
newness & style of rooms also the balcony was superb as was pool & spa although is very new use of more Hotel english literature would have helped my stay however it was stil very enjoyable
The hotel is awesame!!! Only one thing, our closet was a little bit dirty from outside. If you stay in 5 star hotel, it could not happens! But the rest of our room was perfect, so we had forgotten really quickly..
The location and the room
in general I like all no
Good price, close to the train station
The view from the 8th floor is great; Design; Very clean; Very calm. Some tv channels had bad reception; I had to pay 10,55€ to park the car in a nearby park for a night because there was no other choice. The room was very small. The wireless connection was very poor and disconnecting all the time.
English TV program
Good central location and very well kept facilities. Excellent breakfast buffet. Road works make access difficult but this is not their fault and will finish
Food in the town was excellent
Zenit Hotel was good. Staff was co-operative. Breakfast was good. Overall everything was good.
Nothing in particular but then nothing really wrong either, about what we expected The reception staff - not very helpfull - just did what they had to and nothing more. Poor response to questions re issues outside the Hotel. Seemed to always be on the telephone
nice good hotel, good food excelent room free internet very good hotel little expensive, there might be a party during your stay this can be noisy
It was a nice treat, a lot more than what I would pay for 1 night but it was worth it! The breakfast was fantastic.
The service, the people there were extremely helpful and really nice to talk to.The bedrooms were fab as well, although not cheap if you choose the ones with the seaview. Beach at the back is not very nice, but there is one not far away - 5 minutes in the car
The rooms, the views, the meals, the service... everything!! It's just gorgeous and well worth paying that little extra for a special treat!
The hotel is outstanding. Once we got there we could not have been more satisfied with the setting, the facilities, the food, the staff. (Even if we did have to change our room to accommodate King Juan Carlos and his entourage.)
Comfortable beds quite place, good breakfast We were waiting1,5 hour for check in due to cleaning of our room so got rooom st 16:30 the day we checked in. The staff in reception was joking from us saying first ať 15:00 then 15:20 etc- this was really unprofessional not matichinf 5* level of service. The WiFi has issue to connect with Apple devices so my iPad and iPhone were mít working all the time
Small, correct, very calm, well located 5* hotel; Free parking; the staff was professional and very interested to help What's for the ambient music in the hotel corridors during the night? (it’s noisy when everything is silent)
Luxurious hotel with large rooms and balcony with beautiful views and convenient to Vigo. Hotel pool ponly opens at noon
The facilities and the room service.
Beautiful hotel in a quiet location overlooking estuary. room with a view & balcony elegant surroundings. excellent restaurant friendly staff
Clean, nice design, very helpful and knowledgeable staff. Central. Beautiful view.
Modern, comfort and central.
Fantastic location. New hotel, very clean, nice breakfast, nice staff. Parking extra cost. In a 4star hotel the parking should be free.
Only stayed here for one night, but I enjoyed it thoroughly. Located in a great part of the city, very comfortable and the staff was incredibly helpful. Somewhat spotty wifi
Hight desing. Good quality and price. Excellent choice. Nothing. All was OK.
Very friendly staff, clean and stylish hotel. I am back in Vigo in few months and I will be staying there again. I spent 5 nights in the hotel and I ate in the restaurant most evenings. The food was very good but every evening they had the same Bryan Adams CD playing in a loop. There is only so many times you want to hear some songs over dinner.
Free parking, and really near of the city center of Valencia.
that i was not charged for the use of the internet and the room was very quiet and comfortable no
The hotel has very low comfort! It is an old construction without any kind of soundproof between bedrooms. In the morning it seems the other guest are having shower in your own bed. Simply not recomendable! Improve soundproof between bedrooms.
The hotel was a relaxing & very peaceful place to be with magnificent views. The only reason we have marked down services and facilities is that the wonderfully positioned swimming pool on a sunny afternoon was not staffed and we could not get towels or loungers when we asked at reception - we were just told it was not possible until Sunday (we asked on Thursday!) They also seemed to be having some problems with breakfast staff - but we trust all staffing problems were temporary.
I've been there many times and I've always enjoyed it, I always come back. Just gets better each time. No.
The location in gorgeus, services very good, it would be better if personell would speak better english. Food was excelent, and the entire area is very well preserved.
Great location, special place.
Big room, big bathroom. Nice people. Great breakfast.
we loved the ambiance, the people, the seting, and most of all the beautiful views all around
The architecture and the surrounding views and scenery. It was quiet, comfortable, clean and roomy.
we liked just the location. The staff is not professional and does not pay attention at all.The food from the restaurant was horrible.The morning buffet is good.
Proximity to town. Historical nature. Beautiful views. Yes. They said they only had 7 double rooms in the whole hotel which is quite ridiculous. I will make my complaint separately regarding this. Both dinner in the restaurant and a snack in the cafe were substandard for a hotel of this supposed quality. This is not an international hotel- nobody understood or could speak English to an adequate level. The pool was outside but unheated, therefore cold.
The location, one of the best The staff was not friendly, not professional. The food was not at the level of the hotel. For the first time in our life, we had to make a list of 10 complaints that we discussed at the end of our 7days holidays with the hotel manager. He accepted, was aware, and presented his appologies. You should visit this Parador, but not stay in it. It's to expensif (price/quality ratio is not ok). This is rather a touristic attraction but not a place to spend your holiday.
The location. Too many noisy people in the swimming pools and SPAs; awful translation of messages into English; dirty pools; noisy corridors; bad quality of food and very expensive; awful room service (only till 22:15 and very few things). It does not deserve more than 1 star.
The garden and pool area was nice. It was very over-priced compared to other, nicer hotels we have booked through the website. It is remote, which is not ordinarily a problem, however, the prices at the hotel for food, drink were relatively high and there was little alternative in the area. They advertise their 'water palace' as one of the hotel's amenities but there is an excessive charge for this facility. We were misinformed about breakfast times and were not accommodated having arrived ten minutes late.
We did not like the atmosphere or the restaurant we checked out after one night Lots of people walking around in White dressing gowns till 10.30 at night b even throu the lobby area
We had a very ejoyable (complimentary) 90 minutes or so in the 'Palacio de Agua' -- a funpool with whirlpool, waterfalls, wave machines, etc. All of this was very well organised with robes and flip-flops in rooms
everything easy and nothing too much trouble for the staff. Concept of free mini bar makes a real difference! great no wifi in rooms (but not a problem as free wi-fi in lobby)
very comfortable, good view of port, quiet,
The interior and design of the rooms. no
Was a nice hotel - was not long in the room - but had 2 good nights - breakfast ok and nice respons in reception.
I really enjoyed the design of the hotel, the spacious room and the lobby where a couple of informal business meetings took place with great success.
Beautiful and comfortable
Attention of employees :o)
The room was clean and double glazed windows kept out the noise from traffic. Extremely close to the ferry, which is great if you're going to the islands. Nice AC Palacio jelly beans : ) The fitness room was rather small, but it didn't bother me. The view on our fourth floor room was obstructed by a partial concrete wall, so we had to stand on a chair to see the harbour. Ask for rooms on the third floor down.
Nice building, friendly staff, location is lovely, good breakfast Parking is not great.
Location. Free WiFi and mini bar. Very helpful staff. The non-smoking room smelt slightly of cigarettes.
Excellent location & easy to find
Thank you very much for staying atthis hotel. It was really great impressions. thanks again
Very convenient location in the city and close to the marina and Vigo port making it possible to go on day trips.
Good service, nice location
Overall my experience was positive. The room, and facilities were good, and the room was serviced very well every day. The staff were helpfull when required. There was no facility in the room to make a cup of tea and also the cooked items at breakfeast were not kept hot.The staff were not very friendly compared to other hotels I have stayed at.
The location was perfect, near the marina, and the old town, shopping street, everything a stone's throw from the hotel! The rate was a little bit high...
Exceptional shower, good breakfast included, proxiity to bay and town.
Central location and availability of car parking on site. Good breakfast buffet to suit all tastes, but in small room. Steet side quite noisy on Friday night
Close to center and to the sea. Clean and ok room. The parking in garage was a little expensive.
Location and the breakfast. Within 5 minutes walk one is able to see all the attractions from Vigo. I was asking for a Iron to press my shirt in observance of a Business Meeting. This was not available.
Street traders nearby were somewhat off putting Very Shabby for 4* Lifts very slow, and remained moving when lift doors were open. Reception greeting unwelcoming
Location was good on the seafront. Bar next door was convenient and had really friendly staff. Had great view from the room. Hotel easy to find in Garmin GPS and car park entrance next to reception. Definitely run down and needed refurbishment. Bathroom was knackered. Breakfast room was worn out. Most of the crockery at breakfast was still dirty/greasy - not nice. Unfortunately I wouldn't recommend this hotel.
A horrible grotty hotel and i have no idea how this is 4 stars. I'd be hard pressed to give it two stars. The cafe is more like a bus station cafe than a four star hotel. Try sitting on the horrible cheap seats outside to get served. Up to half hour you could wait there before anyone came to serve. Mind you, it is a grotty place and i advise you don't bother sitting there, move on down the street to much nicer surroundings.There was nothing i liked about this hotel. I disliked everything about this hotel. I booked it for the harbour view, had an e mail confirming this, and when we got there we were told by en extremely unfriendly receptionist that we could not have a ahrbour view. There a much nicer hotels, the Ciudad and the Compostela just beside it.
The hotel is very well located for visiting the older parts of the town and the shopping areas. The parking facility in the Silo Parking opposite the hotel is not easy to use for larger cars and is somewhat expensive. The hotel is not really very easy to find from the centre of town, there is insufficient to zero sign posting to assist in finding it. We ended up hiring a taxi and following him.
It was central. The hotel apparently has a 4 star rating which is entirely unwarranted. The room was dirty, the bathroom fittings rusty and in general it would have benefited from a lick of paint.
Convenient for sailing marina. Clean and functional. Air conditioning in our room didn't work
The room was a good size and we had a great view of the port. It was in a good location and great value for money for a family. Due to roadworks it was dificult to find the hotel initially and also tricky to find parking for a larger sized car.
service was great
The view, friendly staff
This is a great hotel. Quite and safe. The staff was at hand and very helpful.