For the amount I paid for the room, I think a late checkout would have been nice. I requested one but apparently there was nothing they could do to help me out. Too expensive for a hotel that smells like a vacuum bag.
4 stars
Doubletree By Hilton Portland, Me
Photos of Doubletree By Hilton Portland, Me
Overview
Providing an indoor pool, DoubleTree by Hilton Portland ME is close to nearby attractions, including The Maine Mall. It also features a 24-hour reception, an airport shuttle and an express check-in and check-out feature.
The hotel has 220 rooms and has been recently refurbished. A gym can be readily accessed by those wishing to keep active while away.
Rooms at DoubleTree by Hilton Portland ME are comfortable and feature a refrigerator and a microwave.
The hotel has easy access to Children's Museum & Theatre of Maine. There is also the added convenience of many local restaurants and cafés.
Latest deals for Doubletree By Hilton Portland, Me
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Doubletree By Hilton Portland, Me
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Free airport shuttle
- Shuttle service (free)
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Dining
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
General
- Family rooms
- Seating area
- Slippers
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Pants press
Parking and transportation
- Shuttle service (free)
- Free airport shuttle
- Free parking
Bathroom
- Hairdryer
- Bathrobe
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Pool
- Heated pool
- Indoor pool
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Doubletree By Hilton Portland, Me
7.6
Good
664 verified ratings
Wonderful
281
Very good
116
Good
84
Okay
56
Fair
47
Mediocre
27
Poor
53
Summary of reviews
Guests say
Guests appreciated the hotel's location and spacious rooms, but many expressed concerns about cleanliness issues, such as dusty rooms and unpleasant odors in bathrooms. Service was also a point of contention, with some guests noting limited maid service and billing errors. Overall, while the hotel has its strengths, improvements in service and cleanliness are needed.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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Score by provider
7.7 out of 10
434 reviews
7.5 out of 10
125 reviews
8.9 out of 10
4 reviews
8.1 out of 10
6 reviews
All reviews
Room was very plain and overlooked some black roofing, but was clean and comfortable.
Pros (+) My 9 year old son and I went for two nights and had a great time. We loved the room it was clean and comfortable. We spent many hours in the pool which was also clean and just a neat room. We ordered room service for dinner both nights and the food was delicious. We had breakfast in the restaurant in the morning and it was also perfect. Overall we would definitely return to this hotel or others in...
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Pros (+) Location, cleanliness, pool,
Cons (-) Bartender was REALLY slow, and when I asked the front desk for a re-print of my receipt from dinner the night before, she told me she couldn't do it, and didn't offer to figure it out. She did tell me to have a nice day...
Pros (+) Most everything. Fun to have Starbucks right there and the Mall across the street.
Cons (-) Toilet clogged before retiring and we were too tired to call the front desk. It made the morning unpleasant to have a clogged toilet. I'm sure they would have fixed it right away but we were only there for the night and checked out early. That's our only complaint.
Cons (-) Overall the room was great. It was very clean and the staff was nice. The walls however are very thin and we could hear our neighbors that kept us up through the night.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at DoubleTree by Hilton Portland, ME?
Guests have mentioned that the beds are pretty comfy and the sheets were spotless, providing a comfortable stay.
Is parking available at DoubleTree by Hilton Portland, ME?
Yes, the hotel offers free parking and a spacious parking lot, making it convenient for guests with vehicles.
What can I expect from the food quality at DoubleTree by Hilton Portland, ME?
Guests have enjoyed the delicious warm cookies upon arrival and have appreciated the friendly staff at the restaurant. However, some have mentioned that the buffet breakfast was cold and should be included in the stay.
How clean are the rooms at DoubleTree by Hilton Portland, ME?
While many guests have praised the cleanliness of the rooms, some have reported issues such as the room not being entirely clean, dirty shower curtains, and other people's body hair still present in the bathroom.
What is the best time to visit DoubleTree by Hilton Portland, ME?
The low season is in April, and the high season is in August, providing guests with the opportunity to choose the time that best suits their preferences and travel plans.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Elevator
Some guests mentioned that rooms close to the elevator can be noisy, so consider requesting a room further away for a quieter stay.
Check Room Cleanliness Upon Arrival
Several guests reported issues with room cleanliness, such as hair in the bathroom and unclean shower curtains. It may be helpful to inspect the room upon arrival and request a change if necessary.
Inquire About Housekeeping Services
Some guests experienced a lack of housekeeping service during their stay. It's advisable to inquire about the frequency of housekeeping and request any necessary amenities from the front desk.
Verify Included Services
Despite being told that breakfast was included, some guests were charged for the buffet. It's recommended to verify the details of included services at check-in to avoid any misunderstandings.
Consider Noise Levels
Guests reported being able to hear traffic from the nearby road and noise from neighboring rooms. If sensitive to noise, it may be beneficial to request a room in a quieter location within the hotel.
Request Maintenance Attention
If encountering issues with room facilities, such as broken heating or malfunctioning amenities, promptly notify the front desk to request maintenance assistance for a comfortable stay.
Confirm Special Requests
For guests with specific needs, such as ADA accommodations or room upgrades, it's advisable to confirm these requests upon booking and at check-in to ensure a seamless experience.
Address Concerns with Restaurant Service
Some guests expressed dissatisfaction with the quality of food and service in the hotel's restaurant. If dining on-site, it may be helpful to address any concerns directly with the restaurant staff or management.
Utilize Convenient Location
The hotel's central location was praised by many guests for its proximity to various attractions. Take advantage of this by exploring the nearby restaurants, cafes, and attractions within easy reach of the hotel.
Check for Special Offers
As a Hilton Honors member, it's worth inquiring about any special offers, upgrades, or benefits that may be available to enhance the overall experience during the stay.
Location
363 Maine Mall Road, Portland, ME 04106
What's nearby
- Williston-West Church and Parish House3.5 mi
- Deering Oaks3.7 mi
- Oakhurst Dairy3.8 mi
- State Theatre3.9 mi
- Portland Museum of Art4 mi
- Children's Museum of Maine4 mi
- Victoria Mansion4 mi
- 68 High Street4 mi
- Maine College of Art4.1 mi
- Wadsworth-Longfellow House4.2 mi
- Cumberland County Civic Center4.2 mi
- Portopera4.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Doubletree By Hilton Portland, Me
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | August | $192 | $264 |
Cheapest month to stay with an average 54% drop in price. | Most expensive month to stay with an average 35% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Doubletree By Hilton Portland, Me
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in PortlandGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.6 | 4.5 mi | Portland | 1.6 mi |
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