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I stayed here in November when rates are certainly lower. Hotel was excellent value, great service, good food, very nice facility. The hidden fees for parking and "resort fee" are a bit annoying.
This is a lovely hotel in the middle of a historic district with an easy walk to shops and restaurants. Hotel staff was very friendly and attentive to our needs. We had a great time in Newport.
All the extra charges. There is an extra $35 nite fee for parking. That should be included for people who stay.
Beautiful suite with a walk-in shower and bear-clawed tub, nice views and a friendly, professional staff. Not replacing the in-room coffee and the $35 a day valet parking are little things that irritate.
Very close/walkable to all. Hidden costs - parking, facilities.... Its an additional $15 a day for each. This is not clear in the post.
I thought the staff was very friendly. There was an upbeat vibe in lobby. The location was great. Easy to walk everywhere from the hotel. Didn't like that I had to valet park my car. My final bill was $130 more than I agreed to because of extra fees. There was an extra resort fee and the parking was expensive. Mattress was very old and uncomfortable.
Great location and luxury appeal. Seems that the luxury only goes to the higher end rooms and more public places. The public bathroom in the hotel was 3 times more amazing than the one in our room.
Location was great, close to shopping and Downtown. Requested a king size bed, but got a queen sized bed. There were only 2 queen rooms, and we got one b/c of our length of stay?? Sink did not drain the first day, but was fixed. There was no electrical outlet in the bathroom, had to use the hairdryer out in the bedroom, but had to plug it in under the desk, so I was not able to stand and dry my hair. Wallpaper in the bathroom was lifting. The bed was not comfortable. Advertised that there were pillow top mattresses, ours was definitely not a pillow top and it was quite flat. There was no refrigerator in the room, coffee maker was old and outdated. I have been in far cheaper rooms that provided a keurig and nicer coffee provisions. Powdered creamer in a packet was gross. Overall, it was fairly disappointing for the $500.00 per night rate.
The staff was amazing!!! Joe carried my bags to my room and could not have been more of a pleasure to talk with. I was heading into town for a girls night out and instead of calling me a cab the hotel drove me to my destination! It made my whole night much more relaxing and stress free. Also, the pillows were insanely comfortable. When I checked out I immediately went and bought all new pillows for my bed at home. I was so inspired by my wonderful night's sleep...
We stayed for one night the room was very clean, the bathroom was beautiful, and the hotel staff was very accommodating. The street noise outside of our room woke us fairly early in the morning, the breakfast at hotel restaurant was overpriced and sub par
It was just exceptional. Never experienced so many happy, helpful employees, especially the valets, they were wonderful. I will certainly be returning, and I would have paid 3x what I did without complaint. Nothing - not a single complaint. Maybe a small free breakfast, but that's just trying to think of something!
Excellent location near action in Newport. Pleasant old hotel ambiance, though most of hotel is 1960's construction, well disguised behind original hotel facade. Parking fee extreme ($35 per day about 25% of room rate). Tub in room was nasty, no one would consider soaking in it, ok for shower. Wall behind tile in shower clearly water damaged with tile buckling and uneven with stained grout. No doubt hiding serious mold problem behind tile. Not so serious that I thought I needed flip flops for shower, but clearly showing neglect.
Lots of room especially the bathroom area Very hot room when we first arrived and it took awhile to cool off. We were instructed to enter through the side door and go to the second floor to our room. There was no elevator. Usually not a big deal but we had a week and a half worth of luggage to lug up the stairs and more than half way down the long hall. When I checked out they had my room rate in their system incorrect, almost $40 higher than what I booked. They corrected it, but good thing I didn't just leave my keys in the room and head out, like I normally do.
There was absolutely nothing to like about this property Mold located throughout bathroom, hair in bathroom from previous guest, holes in the walls and carpet pulled up in one corner
very close to downtown New Port ... that's it very old, humid and you can actually smell the mold .. rusty and not renovated .. too expensive for what it offers
Great shower. Comfortable beds, clean. Great steak restaurant attached, get there early as they are busy every night. Towels were older, but clean and plenty of them. No free breakfast.
Hotel was very convenient for my trip value was great and location was easy to get to. Also it was in a location near shopping
Cheap, clean and 7min drive from center Newport. It was clean but smelled like Clorox
Everything is ok. I don't remind
It was fairly clean The price is not worth what you get over priced and Lady Maniger is rude. They do not honor AAA or New Port Grand Play and Stay offers. If it was not so close to where I was a seeing a show at the NewPort Grand I would of chose a more eligant room downtown for twenty dollars more.
The place is run down and looks more like a motel. We had booked two nights, but after seeing the place, we cancelled the next night and booked it in Holiday Inn express in Middletown (which looked lot better and was only $15 more per room). It also mentions unlimited transportation, however even though we had two queen beds in a room (4 people), they only gave free transportation to two people. Definitely not worth the stay.
We paid for a shuttle and couldn't even get one the first day we were there. Second day we waited in the lounge for the shuttle and the girls at the front desk forgot to tell us when they came so we missed that one too. Front desk help was awful.
The room was really nice, love the wood floors. Bathroom very clean. Room was comfortable and we'll appointed. I like that the sink area as separate from the toilet and shower. Also, I appreciate that the whole bathroom area was behind a wall separate from the bedroom.
Its location is awesome. Everything is within the walking distance Parking fee was charged upon check-out without explanation at check-in
Location was excellent. Enjoyed sitting out back at sunset. Easily walk around Newport from the Hotel. Front Desk Hospitality was great. Furnishings are fine. Nothing special. Clean.
Loved the location right on the harbor walking distance to all the shops,cafes, bars...less than 20min. Drive to beavertail lighthouse,beautiful ocean view at the ocean drive historical center, Fort Adams,windmill hill We payed $25 dollars a day to park at the Newport Harbor hotel.....
Front desk staff very helpful. Air conditioner was not working our first night they immediately sent someone up to take a look at it. He thought he had it fixed but that was not the case. We reported this to the front desk and they had the unit replaced the next day. Bar area downstairs is a great place to relax. Can't wait until the new restaurant opens. Beds/ pillows not that comfortable. Rooms could use some updating.
Can walk to anywhere, great location Extra charge for parking
The matress and cleanliness of entire hotel. Other than the hold you put on my card... Loved everything
Although I had paid through kayak before we arrived the hotel charged my credit card for the room. It took days and a number of phone calls to finally get the hotel to remove the charge. It may just be easier to just book through hotel.
The front desk staff gave us excellent suggestions for meals and directions how to get somewhere. Everyone in the hotel was friendly. It was a great location and we could walk almost everywhere.
Hotel was clean and comfortable. Great location on America's Cup Ave. withing walking distance to almost everything. Pretty views of the marina out back. First floor rooms are great because you can sit outside your room and relax or play with kids.
Great location. Staff was friendly. Room was clean, comfortable and we had a great harbor view. Walking distance to restaurants and shops. Parking was $25 a night which seems high, especially in April.
Had to call maintance 3 times. For the price of the room that was three times too many. The do a lot of chasing/ holds on bank account that takes days to fall off. Great location. Beautiful water view if the bird droppings had not been on window. Too expensive to have had all the issues
Location was fantastic and the shuttle to the shops and restaurants was great. Staff wasn't helpful, genuine, or friendly - unaccomodating and not knowledgable.
Staff very helpful and friendly Price is outrageous for quality of hotel. Ripped cushions on outdoor patio
We were on the ground floor stuck in a corner down some stairs with an outside exit right outside our room door and the hinge was loose on the door and it banged closed every time some used the door.
Room and breakfast buffet Room with no window
location is right on the island after the bridge room is so perfect ie clean, spectacular view from window great buffet breakfast ie smoke salmon, omelet, fruit, juice great walking area right on the front harbor nice exercise and pool room a little noisy perhaps due to many people parking fee check in time is 3p, too late, check out time is 11a, too early
Staff Problems with rooms and cleanliness... Also $20 service fee per a night non-negotiable
Clean Great location On way down called for early check - told no before ever learned what time we were arriving - very rude Toilet flush one time then not again No water then no hot water 4am fire alarm Had to cancel my appointment due to no shower Waste of time and money
Restaurant /bar onsite Called on phone prior ro make sure had hot tub and hot tub open..don't have one. $20 "resort" fee charged per night (for having an indoor pooll???) , possible see reason for charge IN season (outdoor pool erc) but OFF season (hotel did waive fee after we complained ) Room awkward...not cozy or homeyphome In general just disappointed with stay and hotel
The location of the hotel is excellent, being on Goat Island in the center of Newport. Breakfast buffet was good. Breakfast servers were on the ball. The valet service was quick and professional. Close to everything. It took 3.5 hrs to have our room ready (oceanfront king). That is a long wait with a 5 year-old. We were originally booked at the Newport Marina because of their saltwater pool, but upon arrival it was closed for a few days so we booked a room at the Hyatt through the Kayak app (because of the pool). So after the long wait to get our room (not ready until 7:30pm, it was too late to take the family to dinner downtown after we got situated), I asked if they'd cover dinner and they agreed to comp room service. There is a $5 charge every time you have your car brought up from valet. Didn't know that. Also, there is a daily $20 "resort-fee" not included in the quoted price. I asked what it was for and was told that it was for the pool and WIFI. Outdoor pool closed, as is the Pineapple restaurant that is advertised. We swam in the pool once because it was so cold (as a pool owner i'd guess it was about 72F-ish), a bit too cold to hang around much in, plus the pool room itself was pretty cold too. Our room was pretty drafty as well (very windy and cold outside). Expect to get sprayed by the shower when you turn it on since you have to be inside the shower to reach the handle. Also, only one towel hook in the bathroom was not good when there are 3 people staying.
when I arrived only one room was reserved rather than the two I had scheduled through Hotels.Com. This mixup was corrected but this kind of error should not happen. Correct information was not transferred accurately. This is quite discouraging for an online reservation system. Got the stay off to a poor start.
The staff were friendly and welcoming and the owners, the location was perfect and the overall experience was more then we expected! Food was excellent! No
Hotel Employee who checked us in was lovely and gave us great info on what to see in Newport as well as a map. Be prepared that the pub next door doesn't close till 1am. Their patio was full of happy young adults! The air conditioning unit was able to muffle most of the noise but we aware that this noise might affect your stay.
The staff was amazingly friendly and willing to help. The room was huge, clean, and welcoming. Free breakfast was provided every morning, without waking us up. Nope.
They were friendly. Brought you breakfast in the morning
Location was fabulous, staff very friendly. The breakfast croissant was the best I have ever had!
They have a fabulous restaurant attached to it but you must make a reservation in advance.
The location was convenient yet quiet for sleeping at night. The staff was attentive and helpful. The room was in a separate small building rather than the main building next to the parking lot so less curb appeal. Even though they supplied a special made yogurt and fruit pastry in the morning, there is no place to eat it. The room only has a tiny nook. I suggest that the hotel use one of its dining rooms for guests to eat in breakfast or the outdoor dining area.
The Inn attendant that greeted us upon arrival was very helpful in suggesting places to eat and visit. I also loved the warm pastries and creamy yogurt that we received promptly at 8 am every morning.We loved that the inn was in a very central location. I liked everything about this inn.
location - near water -- accessible to restaurants/bars. could walk anywhere. near a great coffee spot 'Alix' room was nice, but a little on the pricey side for what it was.
the location is fantastic and they have parking. also, the complimentary pastries in the morning are to die for. for the price of the room per night and the stars this hotel has, I was surprised by the condition of the room. the rug was ripped and frayed, the bathtub/shower felt unclean, and the staff could have been more polite.
We stayed in one of the inn's newest rooms (they've recently expanded), and our room was beautiful & spacious. The building is brand new to the inn, but everything ran like clockwork. Check in was handled somewhat awkwardly in the entry to the restaurant. Otherwise, it was a great experience!
The room was very clean, tastefully decorated, had great amenities (stove, fridge, microwave), and was perfectly located. Very tasty breakfast yogurt parfait and pastries. Quiet even in downtown area. hard to know where to park at first, but they do give you directions.
The bathroom wall is translucent and doesn't go completely up to the ceiling. If one goes to the batroom at night the light shining through and over the wall disturbs the partner. Also, the wall having a space at the top allows bathroom sounds and aromas to enter the rest of the room. If one prefers privacy, this is not the place.
The loft concept is unique and captivating first impression. The bathroom shower was not clean, dirt and grime were caked into the shower curtain. The walls and corners of the shower were dirty as well. Air in the room felt to congested, concrete floors were nice for the industrial feel but not comfortable to walk on. Apart from cleanliness of bathroom and the delay for drinks to arrive at our table for dinner, the hotel was worth the stay
Location. Only. Enormous Power Outage. Since it was an unforeseeable weather catastrophe, depleting power to the majority of city, the hotel can not be blamed for this. But...what they can be blamed for, having NO emergency lights, a violation of state law, in hallways that actually functioned when power went out. Enormous safety and fire hazard. Not to mention, NO A/C, NO Hot water, NO clean water. Nothing. Brown, dirty water came out of faucet. What's worse is that we were forced to check out, as the 99% of the hotel guests did, and they pretended like they were doing us a favor by allowing us to check out without a penalty, but still charging us for the first check-in date, despite 5+ hours of no electricity, no safety, no A/C, no clean-warm water. We asked if they wanted us to be a future, loyal customer to NYLO, they refused to say, and said they were still charging us for 1st nights stay despite half the day with no power, no reimbursement, no warm water, no clean water, using flashlights to move out our luggage and having to carry luggage down flights of stairs as no elevators had power, despite a physical disability. We would never suggest or even think of staying at another NYLO chain with the lack of any compassion toward customer's satisfaction. Spent the next 8 hours in search of a new hotel. What a terrific stay, NOT. Good luck with future guests.
The entire place was very clean and smelled clean. The staff was friendly. The decor at the hotel was very interesting and different from any other hotel. The beds were very comfortable. The back of the hotel was pretty facilities get the river and at night the lights added a nice affect. The hotel was centrally located in RI and made it easy to get places. I was disappointed with the restaurant. There was not a lot of diversity on the menu and the prices were expensive. Also there was a wedding there on evening and it closed off the restaurant/ bar inside and outside to the guests staying at the hotel.
It was different, but a very clean place. Overall we liked it. Great for one night because rooms are small. The restaurant was top notch. The staff was amazing. The Wi-fi was very slow. Our room was really load due to being to close to the road. Other than that we liked it.
Cool concept! Very modern. Lovely on the inside, area around the hotel is Okay, Near mall and restaurants. Problems with check in from using priceline, had to get manager to help.
Not much. Decor interesting Location not great. Rooms not comfortable, very little space to put clothing, poor lighting. Restaurant food not very good, wait very long.
I loved everything about this hotel. Couldn't have asked for a better experience.
I enjoyed the style and atmosphere of the hotel. We arrived close to 2am, and were greeted with a warm welcome and assisted with any needs we had, in a timely manner, by Julie who was doing everything herself - and beyond excellent job at that. The bar staff was friendly, made us feel at home. Arriving in the middle of the night, Julie was alone at the front desk, as well as providing us with any needs we had, such as, bringing us more pillows. As a female, I do not think it is safe for a female to be at a facility on her own. Also, the following morning we were never greeted or welcomed by the front desk employees. They were talking with one another instead of acknowledging their staff.
The lobby. Spending the night in Warwick at NYLO. Got dessert at the hotel restaurant..a "sweet and salty" It's French fries covered in caramel with ice cream, fudge and chocolate covered bacon. The bacon was a little undercooked and fatty which wasn't appetizing when covered in chocolate. Not for the unadventurous for sure, the menu was pretty good with some thoughtful touches, the staff very accommodating. The atmosphere a little too dimly lit for my taste, and the drinks a bit overpriced, but worth it for the experience. The decor is modern/industrial but falls a little short in some of the cheaper fixtures that just don't go, i.e. faux coral chandeliers and bar stools that look like leftovers from an American Legion. They could have done better in that regard. I'm thinking I won't waste my money next time my husband and I plan a night away. The sheets and towels are rough, the bed so-so. The pillows are abnormally small (think slightly larger than an airline pillow). Paint was chipping in the shower and the bathroom itself reminded me more of a murder room out of SAW than a luxury hotel. The shower, while large, with a rainfall shower head with great pressure, went from arctic cold to scalding with very little wiggle room in between. Again, the modern fixtures and furniture aren't much better than ikea quality and the aesthetics are nice from a distance but not for what we paid to stay. The lobby was fun with retro books and suspended egg chairs. Also the hotel itself is unusually cold and I am always hot so that's saying a lot. Bummer.
Everything was good - nice rooms - nice bar - lovely view - nice staff
Hthe location It was advertised as having breakfast included, which was NOT the case. The manger offered to get us two $10 gift cards to Dunkin donuts after a discussion about ' advertising breakfast included ' gift cards were only provided for one of the two days .
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Clean, new rooms. Nice spot with a few restaurants to walk to. It was also a bit too expensive and I don't think I'd pay that much for that location again. Nothing the hotel could of fixed just wished we would of had better weather to enjoy drinks by the water.
Great location. Good value nope
Great hotel. Perfect picturesque neighborhood right on the water. Comfy and clean room, huge tv. Staff was friendly. Highly recommend Bristol Harbor Inn. No.
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The location was great. It was right on the water and within walking distance of the down town stores. The breakfast was cereal and toast, juice and coffee. We ate out The 1st. they put us in had a view of a stone wall. It cost us $50.00 a night extra to get them to change our room to one with a view.Liked the room, not the price.
The room was perfect; smelled clean and fresh; comfy bed; fast wifi; good water pressure; in room gas fire place made for an unexpected treat. Very minor: The parking was about 1.5 blocks away, although it was a pleasant walk and the lot was well lit.
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Fun, friendly environment with excellent wharf-front dining. Staff was a little pushy with the 12-noon checkout. A bellman arrived--uninvited--at 11.30 inquiring if we were ready to leave...he returned every 10 minutes for the next half hour.
The size of the fireplaced room overlooking the water. Modern contemporty upgrades. One of the nicest Hotel's I've ever been in by far!
Very luxurious Nothing
The hotel was AMAZING! We reserved the Harbor View suite and the view was PERFECT! We could see the bridge lit up at night and the room was cozy, modern, clean and had an ipad, ipod, huge bathtub, gas fireplace and minibar. The hotel is big into being 'green' but I didn't like that there wes no trash bags in the cans. It felt weird to put trash in without a bag in it, especially since we were putting leftover food from dinner in there. And also no hairdryers in the room.
The entire experience was wonderful, the food the bar the room, but the staff was excellent Leaving
the location, free Wi-Fi, great shower A/C blew directly on the bed - hard to get a comfortable (not too cold) temperature. We had to pay for parking. No options for breakfast, had to go out for breakfast.
The hotel was beautiful. The staff was very attentive and courteous. The location PERFECT you literally walked down Mary St and you were in the center of Thames couldn't have asked for a more convenient spot. The views from the roof deck were breath taking.
Newport is known for its mansions and opulence. The Vanderbuilt is a modern version of a big and beautiful home. The staff are extremely friendly and accommodating. You may very well feel like you are an Astor or Berwind. My favorite part is brunch in the Conservatory. The food is great and the room is just so pretty. Not my first stay and won't be my last.
Great hotel. Great location.
Loved the location. On the water and walking distance to everything in newport. Good hotel to stay at with teenagers but truly just an average and little worn marriott on inside. Felt very 1980s needs lobby re do. Hotel front desk seemed overwhelmed and a bit immature. Made promises could not and did not keep. Conceriege lounge was average -- staff not very attentive in there. Food and liquor would run out and go unnoticed by staff. Also had an odd smell.
Bedding very comfortable, nice pillows, and a clean room. Broken Toilet, when we called downstairs to let them know, got the impression they already knew there was an issue. They did send someone right away, but wish it was taken care of before getting to our room. That night after returning from dinner 9 p.m. the guest in the next room BANGED AND SHOUTED for us to be quiet - we were laughing - no TV on no music on just enjoying our view and relaxing - did NOT feel comfortable at this persons Anger! We were able to change rooms but at the front desk did get a little push back on - if they could get us a room with a view...I told them we were not loud and that HE was the problem she then stated ours was the second complaint from him - regarding a different guest...and she said how they had plans in the work to fix the soundproofing issues with the whole complex. Following night after dinner we returned and decided to go to the bar for a nightcap we got a high top table but went over to the bartender to place our drink order she seemed put out definitely not pleasant.
Location and staff, the english breakfast was so nice. Again, the location is awesome. Rooms are very roomy, and most important, they are clean. No elevator but even that wasn't THAT bad. The price was high for the Inn. But it served us well and we moved on.
The location is great. Close to downtown activities. Facility is dated, but it has its charm.
The location is excellent. Parking is close and rather inexpensive. The staff was very nice as was the room. Our room, 4 flights up wouldn't work for some.
The location in the attraction/shopping part of Newport. Lack of parking.
The location was very central to the main activities of Newport. It was too expensive, with extra charges for parking and a 3rd bed, which was not comfortable and for whom there was no towels or other amenities. The staff interaction was virtually non-exestent, on either check-in or breakfast.
The location Very aged and no updates that we could see, small and the staff wasn't very friendly.
The daily breakfast is a very nice spread and the hotel is right in the middle of an area with tons of restaurants, shops and bars which was awesome. They also have a nice roof deck of you want to get away from the crowds for a bit. For the price, I think this was a very good deal. We're used to staying in hotels instead of inns, so the stairs were a bit of a surprise. Also, it would have been nice if we could have opened the windows as there was such a beautiful breeze, however the ac unit did work very well.
Great complimentary breakfast and afternoon tea; cozy traditional decor; helpful and responsive staff Thin walls and windows make the rooms noisy; TV is very small
The location of this hotel was fantastic. We could walk to restaurants. The visitors center was close so that you could get both the local bus and the siggtseeing ones. The room was large and comfortable (refrigerator in room). Daily breakfast and afternoon tea were great - many choices. No elevator
Location,Staff,Breakfast No TV in room, Not there for TV however iti is helpfull to keep up on things and help sleep.
Its location near on Thames St is its best feature, The room was certainly not"deluxe". It had a small double bed and for two people this was not so comfortable. Small bathroom with handbasin in the main room. The room was ground level with windows to a lane outside and passers by could look straight in.
The Inn was a great value. It is in the heart of downtown, right on the Main Street. You have access to the waterfront, shopping, restraraunts and bars. The city itself is just quaint. They serve high tea and desserts. It was so wonderful to have a snack available. Breakfast is included as well, and the selection was wonderful. I had read some other reviews as they mention the decor is outdated. I think they are going for that historical feel. It is not a modern hotel. For the money, plus all the add ons and location, you will not find a better value.