Pros: They cancelled my reservationat 2, when my check in time was at 3 pm and then told me they were all booked.
Pros: We needed to switch rooms because our a/c didn't work. The staff was very helpful and immediately moved us to a much cooler room.
Cons: The hotel is VERY outdated. Carpet was grungy. Trash was left in room. Old bandaid stuck to lamp. TV was old.
Pros: The pool and waterside.
Cons: Not much to eat and fireplaces went off every night.
Pros: Location more for gambling , service on the floor from waitresses to dealers were friendly. Very casual atmosphere. Rooms were good, kept up and A/C worked great. I have seen a lot worse in Vegas at much higher rates.
Great place to get the gambling bug out and cut loose. I rather travel here than many Indian reservation casinos that are close to where I live.
Cons: Run down inside but clean more of a straight forward gambling not for vacation. Checking in was very long ... there was no line but there was only one employee working who was extremely slow.
Nothing there to make it memorable except for winning big or losing big.. lol
Cons: Resort fee is a joke
Pros: Friendly staff
Cons: Rooms need updating.
Extremely low water pressure
Cons: My View Of The Pool
Pros: Games n band
Cons: Bathroom was dripping water on urinals
Pros: Big Casino
Cons: Long queque in reception
Pros: We did get a full refund after finding multiple long black hairs on the shower walls (my wife and I are blonde) and a mysterious brown clump and smear on the back of the bathroom door near the door handle... YUCK!!
Cons: Everything.... Won't stay there again
Pros: Been there before when our grown children were little and it was clean and worth it.
Cons: Had to go to main desk 3, yes THREE, times to redo our key card before we could get into our room (with luggage in tow). Room was NOT clean--receipt from previous guests crumpled up in corner AND french fries on floor by desk. Will not stay there again. Stay at your own risk or save your money.
One more thing...they charged by credit card $30 holding fee which was released when I checked out. Why?????? charge it in the first place.
Pros: We had been at this place years ago, but when we pulled up to stay this time the entire place had changed and we did not stay there. We were very disappointed. The place was not clean and the people inside the casino made us uncomfortable.
Pros: I like that I could have my small dog come on my weekend get away with me.i thank she had more fun then I did lol.
Cons: The room need to be update. And they need new carpet in the back lobby.
Pros: Hot shower and beds
Cons: No handicap service, monorail not working. No buffet very little space for Denny's and McDonald's. I can list a lot more.
Cons: Understaffed for food options
Pros: Staff were great and made for a nice pit stop while traveling.
Cons: Not enough dealers.... Many tables closed at night and in the morning.
Pros: Location was good right on California/Nevada border
Cons: I booked a non smoking but I was told they only had smoking. It was late and there was nowhere else to go. The room was hot and the AC did not work well.
Cons: All staff that we spoke with were not friendly or helpful at all, except for one man who was not especially friendly, but answered our question in a very acceptable manner.
The tram was closed "either temporarily or for the night" - staff was not sure which.
Pros: Clean rooms, friendly staff, easy access to freeway. Comfortable beds would recommend, for value stay.
Cons: Parking is a mess. Friday and Saturday night are very hard to find parking spot. My Only complaint.
Pros: The hotel was VERY affordable. Convenient restaurants inside open 24 hours. Dennys was my pick for breakfast. Great food and service.
Cons: Maybe this is a 'get what you pay for' kind of thing, but I was very disappointed with the appearance of the rooms. For being renovated in 2015, the caulking in the bathroom was peeling and missing all over the sink and vanity. The credenza Had water damage so bad the finish was peeled off the entire top surface. The drawers were chippend falling apart. The tv was a RCA from the mid 90's. The telephone was so stained and crusty I didn't want to even use it to call the front desk. Ther wasn't a coffe pot or guest guide book either which are two things that I count on in my room (never stayed anywhere that didn't have one. The staff was kind of sloppy and unhappy. Not everyone but the majority I encountered. The front parking lot was full of trucks and campers parked so crooked they had maybe 40 vehicles in a parking lot that could accommodate 100+
Pros: Non smoking room
Cons: Too much smoking.....terrible!!!
Pros: Was very unhappy to find there was a $12.00 per room hotel fee.
Should be explained at time of reservation probably won't stay at again!
Cons: We were sent to Buffalo Bills after being told there were no more tooms available at Primm. Receeptionist Kimberly was very rude! We will never stay at State Line ever again! The rooms at Buffalo Bills are very outdated! There is no Poker Room at any of the three Hotels! Its worth the extra 30-40 mins to the Strip!!!
Pros: Our room was clean, beds comfortable, the price was attractive.
Cons: Outside of the facility worn, casino and other public areas not the cleanest. Probably seen better days. Would have given a higher rating if it was cleaner and didn't smell smoke in all of the public areas. Probably par for the course when it comes to a casino property.
Pros: They had a vacancy! It was one of the few left on less than 12 hours notice. In Las Vegas there was no room for under $250.00. The staff was very friendly and helpful.
Cons: There we ice buckets in the room, but no glasses --- glass or plastic. This seemed odd. It is an older hotel. It was clean, but definitely no frill room. Felt dark and dated. Served the purpose for our one night stay.
Pros: Front desk fast efficient room quiet.Pretty much what we needed for a night it was available.Staff is friendly kinda makes u feel like they would remember you
Cons: No radio in room
Cons: Put us next to a stairwell that thumped and creaked all night. They should not even offer these rooms except to the exceptionally desperate.
Pros: I always stop here on my way to Vegas to visit the outlet mall. This is the best of the 3 hotel options as it is attached to the mall. We arrived late and the woman at the check in desk was very nice and helpful. She made sure that we got a room with a King bed - I had requested one, but was down for 2 queens. They have a late check out - noon, so we had time for a good sleep and a gym visit before checking out. They also have the option of free covered parking, so you don't have to leave your car baking in the hot sun while you shop the day away. It is only a short 40 mile drive to Vegas from here.
Cons: The property is really old and it shows it. Many things are closed - not sure if they are renovating, or just closing. The monorail wasn't open and the coffee bar was operating just as bare bones. The rooms are pretty beat up - with all the traffic showing in the furniture and the state of the rugs. The air conditioner produced LOTS of cold air - making the room too cold and they provided only one light blanket - so our sleep was not great. We tried adjusting the a/c, but couldn't seem to warm the room up. While we did have a king bed, there were only 2 small pillows - not acceptable for us. We always have the option of calling for more , and help with the a/c, but they don't keep housekeeping staff late - and when we arrived, we wanted to go right to sleep, as it was about 2 am. The bed itself was comfortable, but everything else made it hard to get a good night's sleep. Our room was fairly clean, but the hallways to the room (and they are LONG) were very dirty - not giving a good impression for what was to come. The room rates had gone up substantially. Traditionally, the rooms ran $25-35 on the internet. This time, they were $55 plus a resort fee of $6. Way to expensive for what you get. The casino floor allows smoking - as do most, but here it is heavy in the air. Most casinos seem to have great exhaust systems that keep the smoke from being too noticeable - not here.
Next time, I'll try the casino in Jean and just drive back the few miles to the outlet mall. This hotel is just too delapidated, even for one night.
Pros: It was A LOT nicer than we expected. Nice pool area.
Pros: Value for the area
Pros: Low price. The room was clean.
Cons: Upon arrival I was told that the hotel had given away my non-smoking room, so I would have to have a smoking room. I was given my room key and a quick description of where the room was. When I exited the elevator I looked to see my room number and it was not written on the key folder, so I had to walk all the way back down to the check in counter and wait and then ask for my room number. The alarm clock in my room did not function, the leds were burnt out and showed only have of the numbers. The AC/heater in the room was so loud that it would wake me up each time it turned on and I am a pretty heavy sleeper. the room was a five minute walk from the casino. It was on the opposite side of the pool courtyard and there were no gates that I could find that were open to cut across, so you had to walk all around the entire circle to the far side each time you wished to go from the room to the casino. There were no bedspreads on the bed and the blanket was very thin for the winter. There was no extra blanket in the room.
Cons: I dont even know where to start. The place was poorly cooled. We decided to eat at the Pub. We sat at booth and ordered food from our server. Before food came my friend seen a Hugh bug right next to my head. We moved to another table and when server came back we quietly told her about bug. She looked and started yelling across bar ( ewww theirs a bug) to the bar tender. He comes over talking so loud and gets bug and waves it in my face. Management did nothing. Yes we had to pay.
Pros: Comfortable bed! 42" flat screen Panasonic in room! Original Pancake House in casino! Excellent large shopping mall is part of property!
Cons: 2nd floor rooms are part of the casino level. Property is a bit dated.
Pros: Location good, price good!
Cons: Long line for registration, only 2 people working! 2 pillows on a king size bed is not acceptable. Left a phone charger in room, was hung up on twice trying to call about it! Went in on way home, stood in long line again and when it was my turn, the lady had no idea about any lost and found, and she didn't even know who to talk to, she began helping another person so I walked out. Waste of my time and now I will be buying another phone charger! I will not return to Primm Valley!
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