The location was good, but I was disappointed that the hotel shuttle didn't run to the airport on the weekend and the hotel has not been kept up well.
3 stars
Hilton Garden Inn Queens/JFK Airport
Photos of Hilton Garden Inn Queens/JFK Airport
Overview
Hilton Garden Inn Queens JFK provides 3-star accommodation in New York City, just minutes from John F. Kennedy International Airport. It has a gym, as well as an express check-in and check-out feature, a 24-hour reception and an airport shuttle.
There are a variety of facilities on offer to guests of the hotel, including room service, laundry facilities and meeting facilities. An atm/cash machine, a safe and a tour desk are also available.
All the rooms at Hilton Garden Inn Queens JFK include a refrigerator, plus all the essentials for a comfortable stay. They are also fitted with a microwave and a hair dryer.
In-house dining options include The Great American Grill, which provides an ideal spot to enjoy a meal. Each evening, guests are invited to enjoy a drink in the cozy lounge bar.
The hotel is within walking distance of Federal Circle Airtrain Jfk Station, connecting guests with the surrounding area. Madison Square Garden, Times Square and Central Park are a short car ride from the property.
Latest deals for Hilton Garden Inn Queens/JFK Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Queens/JFK Airport
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free airport shuttle
- Shuttle service (free)
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
- No smoking
Parking and transportation
- Shuttle service (free)
- Parking
- Free airport shuttle
- Private parking
General
- Family rooms
- Telephone
- Privacy curtain
- Storage available
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Media and entertainment
- Cable or satellite TV
- TV
Bathroom
- Shower
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Feather pillow
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Hilton Garden Inn Queens/JFK Airport
6.8
Okay
1768 verified ratings
Wonderful
490
Very good
281
Good
294
Okay
190
Fair
208
Mediocre
100
Poor
205
Summary of reviews
Guests say
Guests appreciated the hotel's convenient location near JFK Airport, making it ideal for travelers. However, many expressed dissatisfaction with the service, citing unfriendly staff and issues with room comfort, including uncomfortable beds and cleanliness concerns. The shuttle service was also criticized for delays, and some guests found the breakfast pricing excessive. Overall, while the location is a plus, the hotel needs significant improvements in service and room quality.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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6.8 out of 10
1081 reviews
7 out of 10
115 reviews
7.5 out of 10
15 reviews
8 out of 10
6 reviews
All reviews
Pros (+) Parking fee, I reserved a king bed and went I get there it was only full beg the bathroom poor I took a shower and it flow beg uncomfortable, is a shelter as well, I have to check early because it was uncomfortable and I get bits not sure if it was beg bugs
Cons (-) At least change the beg and the fix the bathroom
Pros (+) Cannot remember wating breakfast at the hotel.
Cons (-) Understanding how to be picked up at the airport very confusing.
Pros (+) The staff here were all very kind and quick to introduce themselves and ask if they could help us. They were all very helpful and attentive. Convenient airport shuttle very 30 minutes. Uber eats available.
Cons (-) The location doesn’t provide an easy access walk to anywhere. $19.99/breakfast seemed steep to me, traveling with a family of four with no company to reimburse for the cost... seriously $20.00/person?
Pros (+) Excellent breakfast in a clean and friendly facility.
Pros (+) Very friendly staff. Our flight in was delayed by 4 hours. I called the hotel and when we arrived at 2:30am the shuttle was waiting for us. Friendly and efficient front desk personnel both at night and in the morning.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at Hilton Garden Inn Queens JFK?
The hotel offers The Great American Grill, providing an ideal spot to enjoy a meal, and a cozy lounge bar for evening drinks.
What are the common concerns about the hotel's shuttle service?
Guests have mentioned concerns about the shuttle service not running early enough for early morning flights and experiencing delays in shuttle pick-ups.
How is the cleanliness of the rooms at Hilton Garden Inn Queens JFK?
Guests have reported clean and well-sized rooms, but some have mentioned issues with outdated rooms and dirty carpets.
What are the notable features of the hotel's staff?
Guests have praised the staff for being friendly, helpful, and ready to assist, but some have also expressed concerns about rude and unhelpful staff members.
What are the concerns about the hotel's location and surroundings?
Some guests have expressed concerns about the hotel's location in an industrial area, noise levels, and the lack of nearby amenities.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Nearby Attractions
The hotel is within a short distance of various attractions such as Aqueduct Racetrack, Rockaway Beach, and the Queens Zoo. Guests may want to plan a visit to these places during their stay.
Check Room Amenities
Some guests appreciated the in-room amenities, including a refrigerator and microwave. It's advisable to review the room amenities before booking to ensure they meet specific needs.
Be Mindful of Shuttle Service
Several guests expressed dissatisfaction with the shuttle service, citing long wait times and limited operating hours. Guests with early flights may need to consider alternative transportation options.
Verify Airport Proximity
While the hotel is close to the airport, some guests mentioned that the shuttle service did not run early enough for early morning flights. Guests with early departures should confirm transportation options in advance.
Consider Noise Levels
Some guests noted that the hotel is located in an industrial area, resulting in noise disturbances. Light sleepers may want to prepare accordingly or request a room in a quieter location.
Dining Experience
Guests appreciated the on-site restaurant and bar, highlighting the quality of food and helpful staff. Consider dining at the hotel for convenience, especially if arriving late or departing early.
Check for Room Updates
Several guests mentioned that the hotel rooms are in need of updating. It may be beneficial to inquire about the latest room renovations or refurbishments when making a reservation.
Review Shuttle Service
Some guests experienced issues with the shuttle service, including long wait times and limited availability. It's advisable to confirm the shuttle schedule and consider alternative transportation if needed.
Consider Parking Options
Guests should be aware that there are parking fees associated with the hotel. It's recommended to factor this into the overall budget and explore alternative parking options if necessary.
Location
148-18 134th Street, Queens, NY 11430
What's nearby
- Aqueduct Racetrack1.5 mi
- Queens Library3 mi
- Queens Theatre in the Park5.8 mi
- Congregation Tifereth Israel5.8 mi
- Queens Museum of Art5.9 mi
- Unisphere5.9 mi
- Flushing Meadows-Corona Park6 mi
- Queens Botanical Garden6 mi
- USTA Billie Jean King National Tennis Center6 mi
- New York Hall of Science6.1 mi
- Flushing Meadows Natatorium6.2 mi
- Arthur Ashe Stadium6.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Queens/JFK Airport
Low season | January |
|---|---|
High season | September |
Average price (weeknight) | $201 |
Average price (weekend night) | $206 |
When to book a room at Hilton Garden Inn Queens/JFK Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Queens/JFK Airport
FAQs when booking at Hilton Garden Inn Queens/JFK Airport
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Value for money | 6.4 |
|---|---|
Distance to city center | 3.6 mi |
Nearest Airport | New York John F Kennedy Intl |
Distance to airport | 2.3 mi |
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