Guest reviews
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Overall Rating
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9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 9.5 "95% werehappy with the shuttle service ." 8.0 "80% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." 8.3 "83% found therestaurant service to be one of the best ." 9.4 "Management was excellent , said 94%." -
8.3 "Generally very clean."8.4 "84% said
rooms were clean ." 7.7 "77% thoughtit was clean ." -
8.1 "Good value."9.6 "96% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
8.1 "Location is great."10.0 "
Good access to the airport , said 100%." 7.2 "Easily accessible by car , said 72%." 9.2 "92% thoughtparking was inexpensive ." 7.8 "Near to public transport , according to 78%." -
7.9 "Good breakfast."9.6 "96% were
happy with the price of the breakfast ." -
5.8 "Rooms are ok."5.6 "For only 56%, the
bathroom was ok ." 6.2 "Cleanliness of the bathroom was average , said 62%." 5.0 "50% thought theminibar was ok ." -
5.7 "Internet is average."
Overall Rating
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9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 9.6 "96% werehappy with the shuttle service ." 7.8 "78% said thereception staff was great ." 8.5 "85% thought theservice was very professional ." 8.3 "83% found therestaurant service to be one of the best ." -
8.2 "Generally very clean."8.3 "83% said
rooms were clean ." 7.8 "78% thoughtit was clean ." -
7.9 "High value."9.3 "93% were
happy with the price of the breakfast ." -
7.7 "Good location."9.9 "
Good access to the airport , said 99%." 7.1 "Easily accessible by car , said 71%." -
7.5 "Good breakfast."9.3 "93% were
happy with the price of the breakfast ." -
6.0 "Rooms are ok."5.4 "For only 54%, the
bathroom was ok ." 5.9 "Cleanliness of the bathroom was average , said 59%." -
5.8 "Food is average."
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5.0 "Internet is average."3.5 "65% said the
wifi quality was bad ."
Overall Rating
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8.8 "Great service."9.6 "96% found the
staff to be very friendly ." 9.4 "94% werehappy with the shuttle service ." 7.9 "79% said thereception staff was great ." 7.7 "77% thought theservice was very professional ." -
8.5 "Location is great."10.0 "
Good access to the airport , said 100%." 7.4 "Easily accessible by car , said 74%." 7.3 "Great parking , according to 73%." 9.3 "93% thoughtparking was inexpensive ." -
8.2 "Good value."9.6 "96% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
8.2 "Generally very clean."8.3 "83% said
rooms were clean ." 7.7 "77% thoughtit was clean ." -
7.6 "Good breakfast."9.6 "96% were
happy with the price of the breakfast ." -
6.1 "Internet is average."
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5.4 "Rooms are ok."5.5 "For only 55%, the
bathroom was ok ."
Overall Rating
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9.2 "World class service."9.5 "95% found the
staff to be very friendly ." 9.6 "96% werehappy with the shuttle service ." -
8.5 "Generally very clean."
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8.4 "Good value."
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7.9 "Good location."10.0 "
Good access to the airport , said 100%." -
7.8 "Good breakfast."
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5.7 "Rooms are ok."
Overall Rating
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9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 9.5 "95% werehappy with the shuttle service ." 8.2 "82% said thereception staff was great ." 7.5 "75% thought theservice was very professional ." -
8.3 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.2 "Generally very clean."8.3 "83% said
rooms were clean ." -
8.0 "Good value."
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7.6 "Good breakfast."
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5.8 "Internet is average."
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5.5 "Rooms are ok."5.3 "For only 53%, the
bathroom was ok ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.4review from
AIRPORT SHUTTLE. BREAKFEAST.LOCATION TO AIRPORT DIFFULTY TO FIND SHUTTE AT JFK AIRPORT
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9.4review from
The hotel was perfect for a stop over between flights at JFK.
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9.4review from
10 min to the airport, clean room and friendly staff. not a luxury place and a bit expensive.
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7.7review from
Comfy hotel that did exactly what it was supposed to do as a layover stop. Walls are super thin and the hotel security was in and out of half the rooms on my floor during my one night stay.
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8.0review from
Breakfast was served from 5:00 am. Since we had an early morning flight, we were able to have breakfast before boarding the shuttle to the airport. In many hotels, breakfast is not served until 6:30 am or 7:00 am. The shuttle to JFK airport only runs hourly. It should run more often.
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4.0review from
To whom it may concern, I was dissapointed in my stay for the cost I payed for almost $200.00 a night I would have expected the follow which was not the case: -Clean and orginized hall ways (maintainance trolly blocking path) -Clean room with a order free bath room (bath room smell was horrible) -No one else assigned to my room which at about 02:30 in the morning I had another person enter my room while I was asleep and stated they were assigned the same room! Can you imagine the embarssesment and alarm to wake up to a stranger entering a room where you are half naked and asleep. I called the desk to complain and all i got was I'm sorry! (Really!) VERY POOR EXPERIENCE, WOULD NOT RECOMMEND........
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2.8review from
Limited staff, rooms have a extremely strong odor especially on the first floor. Hard to breathe inside these rooms, I was very frustrated and disappointed overall.
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4.0review from
close to the airport, good price. breakfast was decent. better than most places that offer free breakfast. i've been itching non-stop since i checked out. bites all over my body - head to toe. i just hope i didn't bring any home with me. the shuttle only runs once an hour.
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9.7review from
Services Parking availabilities
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8.2review from
We had an overnight layover and an early morning flight, so the proximity to JFK and the convenient shuttle service were major considerations. The room was clean with comfortable beds, and the staff were very good, although we were unable to get a receipt because the system was running something when we checked out. The shuttle was speedy and prompt with courteous drivers. While the location is convenient to JFK (or maybe because it is), the neighborhood was such that I would not have felt comfortable going outside the hotel alone. It was also right next to the Queens Sanitation Department--that did not impact our stay, but gives you a picture. The hotel could definitely use some updating.
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4.8review from
The nights were somewhat quiet. The rooms were to small, the Wifi wasn't working, and slow when it did.
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3.4review from
Close to the airport Dirtiest Best Western I have ever stayed at. Staff was rude, rooms smelled dirty (city dump next door), dehumidifiers in hallways to help with musty smell. Floors, towels, bedding, and pillows all need replaced due to stains or holes. Felt like a Motel 6, really disappointed...
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3.1review from
I guess that they were kind enough to give me a bed. I waited 1.5 hours for their airport shuttle and they argued with me about how that was my fault. Their driver was rude. Their front desk personnel was rude. Everyone had an attitude and Custer service was obsolete. I wouldn not recommend this hotel to anyone. I hope their manager sees this.
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7.7review from
Location, loved the airport shittle, comfortable bed, decent size bathroom for nyc Breakfast was subpar
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4.0review from
close to JFK high price level for this low quality
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4.2review from
it only took 2 hours to find another room at a close by hotel pretty much everything else
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10.0review from
Treadmill did not work.
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8.0review from
Everything was fine the people were very nice
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3.6review from
The hotel was close to the airport and the bed was comfortable. The hotel was in a bad neighborhood. I was given a "first floor" room, which turned out to be a basement room. The room was very small and cramped, and smelled damp and moldy. There were dehumidifiers running in the hallway, but the dampness and mold smell was still very prevalent. I stayed here out of desperation, because everything else near JFK was sold out. I would NEVER EVER stay here again and would specifically tell other not to stay here either. On top of all of that the cost of the room was exorbitant and Best Western should be ashamed of themselves that they are taking advantage of desperate people in such a way.
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3.0review from
No I didn't like it because when I get there they say I made my reservation wrong . So I told them can I still get another room they say I still got pay for it again . So they didn't event help me with anything that I need as a customer .. Because they wanted me to pay for the room two time event thought reservation was mad ... So I was not happy with the Servise they give me
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9.3review from
The staff was very nice and helpful :) Small elevator, but although in a nice condition.
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9.4review from
AIRPORT SHUTTLE. BREAKFEAST.LOCATION TO AIRPORT DIFFULTY TO FIND SHUTTE AT JFK AIRPORT
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9.4review from
The hotel was perfect for a stop over between flights at JFK.
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9.4review from
10 min to the airport, clean room and friendly staff. not a luxury place and a bit expensive.
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8.0review from
Breakfast was served from 5:00 am. Since we had an early morning flight, we were able to have breakfast before boarding the shuttle to the airport. In many hotels, breakfast is not served until 6:30 am or 7:00 am. The shuttle to JFK airport only runs hourly. It should run more often.
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9.7review from
Services Parking availabilities
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8.2review from
We had an overnight layover and an early morning flight, so the proximity to JFK and the convenient shuttle service were major considerations. The room was clean with comfortable beds, and the staff were very good, although we were unable to get a receipt because the system was running something when we checked out. The shuttle was speedy and prompt with courteous drivers. While the location is convenient to JFK (or maybe because it is), the neighborhood was such that I would not have felt comfortable going outside the hotel alone. It was also right next to the Queens Sanitation Department--that did not impact our stay, but gives you a picture. The hotel could definitely use some updating.
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10.0review from
Treadmill did not work.
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8.0review from
Everything was fine the people were very nice
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9.3review from
The staff was very nice and helpful :) Small elevator, but although in a nice condition.
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7.7review from
Comfy hotel that did exactly what it was supposed to do as a layover stop. Walls are super thin and the hotel security was in and out of half the rooms on my floor during my one night stay.
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7.7review from
Location, loved the airport shittle, comfortable bed, decent size bathroom for nyc Breakfast was subpar
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4.0review from
To whom it may concern, I was dissapointed in my stay for the cost I payed for almost $200.00 a night I would have expected the follow which was not the case: -Clean and orginized hall ways (maintainance trolly blocking path) -Clean room with a order free bath room (bath room smell was horrible) -No one else assigned to my room which at about 02:30 in the morning I had another person enter my room while I was asleep and stated they were assigned the same room! Can you imagine the embarssesment and alarm to wake up to a stranger entering a room where you are half naked and asleep. I called the desk to complain and all i got was I'm sorry! (Really!) VERY POOR EXPERIENCE, WOULD NOT RECOMMEND........
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2.8review from
Limited staff, rooms have a extremely strong odor especially on the first floor. Hard to breathe inside these rooms, I was very frustrated and disappointed overall.
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4.0review from
close to the airport, good price. breakfast was decent. better than most places that offer free breakfast. i've been itching non-stop since i checked out. bites all over my body - head to toe. i just hope i didn't bring any home with me. the shuttle only runs once an hour.
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4.8review from
The nights were somewhat quiet. The rooms were to small, the Wifi wasn't working, and slow when it did.
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3.4review from
Close to the airport Dirtiest Best Western I have ever stayed at. Staff was rude, rooms smelled dirty (city dump next door), dehumidifiers in hallways to help with musty smell. Floors, towels, bedding, and pillows all need replaced due to stains or holes. Felt like a Motel 6, really disappointed...
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3.1review from
I guess that they were kind enough to give me a bed. I waited 1.5 hours for their airport shuttle and they argued with me about how that was my fault. Their driver was rude. Their front desk personnel was rude. Everyone had an attitude and Custer service was obsolete. I wouldn not recommend this hotel to anyone. I hope their manager sees this.
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4.0review from
close to JFK high price level for this low quality
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4.2review from
it only took 2 hours to find another room at a close by hotel pretty much everything else
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3.6review from
The hotel was close to the airport and the bed was comfortable. The hotel was in a bad neighborhood. I was given a "first floor" room, which turned out to be a basement room. The room was very small and cramped, and smelled damp and moldy. There were dehumidifiers running in the hallway, but the dampness and mold smell was still very prevalent. I stayed here out of desperation, because everything else near JFK was sold out. I would NEVER EVER stay here again and would specifically tell other not to stay here either. On top of all of that the cost of the room was exorbitant and Best Western should be ashamed of themselves that they are taking advantage of desperate people in such a way.
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3.0review from
No I didn't like it because when I get there they say I made my reservation wrong . So I told them can I still get another room they say I still got pay for it again . So they didn't event help me with anything that I need as a customer .. Because they wanted me to pay for the room two time event thought reservation was mad ... So I was not happy with the Servise they give me
