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Staff tried very hard to be helpfull and were very courteous. The early morning noise of traffic in Watling Street has got worse since I lived in Radlett which is something you are not in a position to rectify
Management tried very hard to be of service: not very well supported by oithers and state of equipment Intermittant heating in room. Television not working on first day, sp[asmodic on second. Waited ages for Breakfast service on first day.
Good friendly staff and good bar, breakfast Room shower window seal was very poor and suffered from water dmage.
staff nice and friendly, breakfast really nice, parking avaliable....quiet area, nice fire place to sit...... drinks are a bit expensive in the bar, apart from that nice hotel....
Everyone in the hotel was polite and friendly. Food was excellent. The chef came over to us personnally to see if everything was to our satifaction. Breakfast was served quickly and efficiently and again lovely. Please can you forward good wishes for everyone concerned. Excellent in our opinion. Would recommend to anyone. Thanks
Very friendly staff and great breakfast Bathroom a little small
Very poor value for money-although stated on my confirmation that the cost should be taken from c card given on confirmation i was still asked to settle account upon arrival.
The room was clean and the hotel had a nice log fire to sit in front of when eating The hotel could do with a little TLC and looked in need of a refurb.
Very nice staff and easy the whole process of booking and checking in is very straightforward. Parts of the hotel are a little run down and some repairs are obviously overdue. Nothing major to complain about though.
There were enough towels, nice towels, and extra pillows/blankets already in the room. The staff were friendly and efficient
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
The warm and welcoming staff - at reception, cleaining the room and at breakfast satnav took us to the wrong side of the road
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
Sink stopper would not rise. Removed same but staff replaced it daily w/o repair
Hotel was clean and well maintained, service was good, food and restaurant were both very good.
this was our 2nd visit to Jurys inn.. we have family living in watford so it was a perfect base while we visited. the location is lovely and the high street in watford has everything we needed.
Central location Near to shops Close to Rail Station Easy to find Spotlessly clean No on-site parking
Price fair for the quality of the room Lack of parking
The staff werre very professional and helpful. The hotel was very clean and the room very spacious. There was no parking at the hotel although once you had found the nearby parking it wasn't too bad.The bar food and drinks were rather expensive.
The staff went OUT OF THER WAY to be accommodating, helpful, friendly and generally go "above and beyond" to provide outstanding customer service. Deputy Manager Rob was wonderful as was Ellie and the rest of the staff!!!!!! I also would like to compliment the wait-staff at the breakfasts--they were AMAZING--couldn't do enough for us...every morning and every day of our stay. Jury's Inn is to be commended on their staff training and customer service policy!!! The room assigned to us left a lot to be desired. The room we PAID for an upgrade for, was much, much better.
Very high standards all round. Difficult to park as with a lot of towns now. Parked about a mile away.
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The Jurys Inn Watford was lovely and warm. We asked for a quiet room and got it. It was lovely and clean basic but bed was very comfortable. Bath was very clean and I had a daily bath - a practice I would not usually do in hotels. I found the bath small but more comfortable than my own one at home which is very large - it just moulded to the shape of the body. I thought shower rail with semi circle gave a lot more room in the shower. We also ate most of the time in our room for convenience as we were over for a family wedding and it suited us to rest between functions. Reception was very nice, but one of the barmen referred to my husband Noel as you lot - the Irish - which would be a very racist comment!! Staff did not seem to know anything we asked them - they had to look everything up on the web - even what terminal the flight to Ireland went from when taxi was waiting. I think Jurys should have a chart of terminals for all countries from which they have clients and it could be posted in reception area thus obviating necessity for asking in the first place.
It's very modern and new hotel, good breakfast, nice rooms,located in the city center No mini bar in the room, payble WiFi (5 GBP for 1 hour, 10 GBP for 24 hours)
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Location location location Nothing bad
Ran out of things at breakfast time
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
the attention given by check-in staff and the comfort of the rooms,good food none
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Excellent location by the airport, nice and professional personnel, professional services, clean
Very clean and well maintained. Good value for money. Check in was slow due to only having one person available, who was dealing with a long telephone call when we arrived. Bar choice was a bit limited.
clenliness of room not enough staff and bar services inadequate
The staff were friendly and efficient, the bathroom clean with bright light in it, car park as part of service Only one chair for two guests, tea and coffee making facilities poor, room too hot at night, carpet dirty and shabby, one minute soap only, one bedside shelf missing
Pleasant and approachable staff. The bar was overpriced.
Ease of parking
Clean Spacious Good selection of food Quiet Not enough parking - although voucher is good idea. Bathroom smelt a bit but was clean. Towels sized for smaller than average clientel! Internet doesn't say shower only.
Convenient, parking available. Check in and check out at sensible times
Everything ok apart from below Room extremly hot, due to hot weather no means to cool it down. E ventualy moved to cooler room
New hotel, still in good condition. friendly and helpful staff. buffet breakfast good selection. Wc flush was weak
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
Nothing The room was very small The shower was very small Nothing was good about this place
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
the bed was really comfortable none
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
perfect location for very early flight next morning
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
For a stately home it had a homely atmosphere.
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
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i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
Hotel staff very friendly, room very clean and comfortable
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
Lovely room, excellent value for money
Nicely decorated reception area and room. The location isn't great for central Luton.
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
chack in took too long
Although there was a notice advising that the water inthe shower tap was very hot, we were unable to control the heat of the shower, as no cold water came from the tap!
Hotel is central and close to amenities.
Location. Breakfast was cold, teapot poured everywhere but in the tea cup.In the room there was not a welllit mirror for applying make up, not even the bath room mirror was well lit.
It was everything we had hoped for - excellent location and an interesting historical building. Good breakfast and comfortable night.
Staff were good and the room was well prepared
Well equipped comfortable room. Cosy bar. Good breakfast with rapid service. Friendly and helpful staff. Clean and tidy throughout. Get there early to find a parking space (they do have an overflow car park along the road so there's always somewhere to put the car).
In center and easy to come to.
Location, cleanliness, newly refurbished
I didn't feel rooms were that clean and quality of furnishings were poor. Car Parking was also a pain!
excellent location,during a cold spell in St. Albans the hotel provided a nice warm and pleasant oasis.. sant nothing
use of the leisure facilities
Everything was bad, rooms dirty, rooms to hot, room service poor, staff unhelpful and miserable looking, no vegitarian dishes, harldly any drink at the bar.
Hotel with everything, restaurant, bar, gym, pool and comfy room Shame that the WiFi is not free. I think all hotels should provide this now for free.
I liked the main part of the hotel,, restaurant, pool etc The staff could not get the so-called central heating to work. It looked more like an air conditioner. There was a moveable electric radiator, but they are dangerous to use at night
The room that I had was too warm and I was unable to cool it without increasing the traffic noise from the busy road outside. Plumbing noises were all I needed for an early morning call and that was with ear plugs in situ! The mattress offered had broken spring metal hanging out of it and the cover was ripped The breakfast menu had two types of sausage offered and I asked for the Cumberland sausage, the three that I was offered in no way resembled the said sausage at all.
No stairs Noise from closing of doors during night.
Was for work - not pleasure!! Meal in the Thistle restaurant was nice Very shabby and dated - could do with a face lift
As a single female traveller, I would have preferred not to be on the ground floor.
The fact I booked and paid for 3 twin rooms at the same time, one for us, one for my parents, one for my son. It was our treat for my parents as it was my son's graduation. 3 times my father was told that his room had not been paid for and was asked how he was going to pay.
ample parking beds very hard, room dated and tatty, bathroom grout and silocone was black in places
Good reception. My room was upgraded to a suite for no extra charge. Shower water was only tepid. Could not get to normal temperature
cleanliness of room very rude bar staff and a memeber of reception staff
Very convenient to the venue we attended No
Lovely comfy beds!!! Shower area was quite dated and not ad clean as I hoped for the £57 we had paid
E - Mail sent regarding complaint.
too noisy--- rooms directly giving to sportsfields with a lot of noise. vibrating waterpump to serve 1st floor bathrooms, almost constantly "buzzing"
Practical and ease of access as a business traveller Rm. 435: Hot; noisy outside until 10pm with 5-a-side football 'slamming' into the wall and lots of shouting/swearing; no soap; jacuzzi bath u/s, some lights u/s; overall lighting dim; room appeared 'worn' but clean.; could not access room initially with allocated room card - irritating
Location is good for its communication links to London. Dining experience was good, as was the Bar service. The general condition of the interior of the hotel is ' tired ' and could do with a make over. Some of the staff need to work on their ' people skill's ' and smile alittle more often. I booked two rooms for my family. After checking in and being issued with the key cards, we found one of the rooms was still being lived in by another occupant. ( All their personal property, clothes, valuables and lap-top computer still in the room. ) Very poor security. We had to return to reception to organise another room, which was subsiquently on a different floor. Overall very poor value for money considering my final bill. ( The equivilant of a week in Spain.!. )
Reception staff were friendly and help out on a couple of occaisions when i needed. A bit out of the way from shopping centre / train stations and airport, with no transport to either. Taxi's were required for every situation.
very courteous staff and nice facilities distance from town
Excellent family atmousphere, good caring professionalism of staff, high quality dining and clean, well desigbed rooms Nothing at all
The fact that the children could have their breakfast in their room with a tiny service charge.The bed was very comfortable That we were only there for one night!
staff were friendly, nice breakfast. food and drink are very over priced (roughly £30 for a main). Small portions, and cold! i stayed in one of the best rooms in the hotel, and the bedspread was heavily soiled. tv stations not all working. as people are eating their expensive dinners, the hotel wedding co-ordinator likes to show prospective clients around the restaurant (pointing and standing next to tables discussing wedding plans). hotel was over priced by far. I have stayed in better, with bigger bedrooms for far cheaper! will not use again!
the location is superb with lovely grounds backing onto a park and a wealth of ancient roman remains. The hotel buiding itself is a wonderful example of Georgian architecture. The cuisine is excellent but expensive. a party consisting of a high number of young children that monopolised the bar and lounge areas.
The staff are extremely nice, and the hotel is in a beautiful setting. We got upgraded as it was our honeymoon. Dinner in the restaurant was very delicious, but it was a bit expensive for the relatively small portions, and the music was a bit out of place/loud.
Generally very good
The location was good for our visit to relatives in the area. I was also able to walk to the Underground station for trips to central London. The room was a bit small.
The restaurant was excellent and the room was stylish and suitable for a nights stay. The bathroom could have been warmer.
Clean and easy to access The internet di not work. It did notshow it was within range even though it was.
Rooms were clean and well kept. Staff friendly and helpful Hotel need air conditioning hotel room very warm
Good food at good prices Parking
The room was very nice just the bedspread was a little dirty and was a surprise considering the quality and room furnishings (very nice). In the area of the building where I stayed, I could hear the occupants in the other rooms I.E. if they opened a door, used a power outlet. This is my only complaint. On the upside, Savoro does not have so many rooms so when it was time to sleep it was fine. Otherwise, it was very nice and a very high standard compared to most hotels in London I.E. if you are not paying â£300/night.
The staff were friendly and efficient. The food was good. The rooms were noisy, with thin walls. The main problem was with banging doors in the small and early hours. The sprung doors need to have silencing pads as they close. We did mention this to the staff.
Location vs Cost = Perfect
easy access rooms to small not worth £40 per night