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Comfort Inn Raleigh Midtown

8.5
Excellent

Based on 127 reviews
 
1001 Wake Towne Drive, Raleigh, NC, United States
  +1 919 828 1813
Comfort Inn Raleigh Midtown - Raleigh, NC
Check-in
Check-out
Compare vs. KAYAK |
Hotwire $71
Hotels.com $71
Expedia $85
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Good to know

Distance to city center 3.5 mi
Nearest Airport Raleigh-Durham
Distance to airport 9.9 mi

Rooms

Check-in
Check-out

King Rooms

$105+

Photo
Bed Type
Provider
Nightly
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King bed
$105 per night

Standard Rooms

$71+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$102 per night
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King bed
$71 per night
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Queen bed
$71 per night
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King bed
$77 per night
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King bed
$85 per night

Reviews

Pros

Cons

Traveler rating

57
31
6
3
0

Time of year

Traveler type

Show reviews that mention

+
away from traffic noise in 4 reviews
bed was very comfortable in 7 reviews
breakfast was good in 30 reviews
elevator working in 2 reviews
friendly staff in 47 reviews
hampton inn in 15 reviews
hot water in 17 reviews
inadequately trained in 4 reviews
microwaved eggs in 2 reviews
night auditor in 1 review
old and outdated and even smelled in 3 reviews
play his xbox in 2 reviews
refreshed frequently in 2 reviews
renovations in progress in 2 reviews
social hour with free in 9 reviews
thursday night in 12 reviews
toilet ran in 3 reviews
  • Excellent
    Sep 2015
    9.4

    Family Wedding

    Location, close to restaurants, like able staff. Enjoyed the security guard they had

    Thought we had reserved a two bed room, found out it only had one. Staff was able to give us a portable bed.

  • Good
    Mar 2015
    8.0

    Room,staff

  • Excellent
    Nov 2014
    8.5

    The breakfast was welcome -- waffles, etc.

  • Good
    Nov 2014
    6.2

    Inadequate night staff

    The hotel itself is clean and comfortable, and the day staff is fine. All of our problems were with the inadequately trained night staff.

    Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.

  • Excellent
    Oct 2014
    10.0

    Overall a good choice

    The staff was very responsive and helpful. It was great to breakfast included and there were enough good choices to suit both of us.

    The hotel felt a little tired although clean. It is in need of a good overhaul not just a little fixing up here and there especially since it sits right behind an nicely updated Courtyard by Marriott.

  • Good
    Oct 2010
    8.0

    The favorite part of my stay was the hotel staff. The staff was so friendly and nice. They were able to assist me with all my needs and did just that. When I return to Raleigh I will stay again.

    I really didn't like having to go downstairs to get a snack from the machine. Although it was vending on my floor (5th) there was no snack machine, only drinks and ice.

  • Good
    Sep 2010
    8.0

    Rachael was very very nice and accomedating. Additional, her staff was very helpful.

  • Good
    Oct 2009
    7.6

    I really liked staying at the Hampton Inn Raleigh-North. It was excellent service and warm and cordial staff.

    There is no in house restuarant or cafe where at odd hours, we need some snacks or food as international travellers.

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About

Overview

Enjoy a great nights rest and wake up to a hot, tasty breakfast when you stay at our Comfort Inn Raleigh Midtown hotel in Raleigh. Amenities include free WiFi, free hot breakfast, meeting space, a fitness center and an outdoor seasonal pool. Guest rooms feature microwaves and refrigerators, premium bedding, work desks, flat-screen TVs and coffee makers. Ideal for work-related travelers or those seeking a vacation hotel, you will have easy access to local attractions like the State Farmers Market, North Carolina Executive Mansion, Crabtree Valley Mall, North Carolina Museum of Natural Sciences, North Carolina Museum of History, North Carolina Museum of Art, Marbles Kids Museum and Pullen Park. Complete your plans for your North Carolina getaway by booking a room at our hotel in Raleigh. Plus, you can earn rewards, including free nights and gift cards, with the Choice Privileges Rewards program. No Pets Allowed.

Choice Hotels

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Complimentary breakfast
Fitness center
Increased accessibility
Business center
Wi-Fi
Laundry service
Meeting/Banquet facilities
Outdoor pool
No smoking
Express check out
Air-conditioned
24hr front desk
Safe
Designated smoking area
Elevator
Free Internet
Pets not allowed
Storage available
Linens
Towels
Laundry facilities
Hairdryer

Location

Most Popular Landmarks

  • North Hills Shopping Center 1.4 mi
  • Mordecai House 2.2 mi
  • Tucker House 2.8 mi
  • NC Museum of Natural Sciences 2.9 mi
  • North Carolina Museum of Natural Sciences 3 mi
  • North Carolina Museum of History 3 mi

Raleigh Travel Guide

Learn about Raleigh on KAYAK

Getting Around

Raleigh-Durham 9.9 mi
Fayetteville 59.3 mi
Raleigh, North Carolina 3.6 mi
Raleigh North Carolina - State Fair 5 mi

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