Accessibility and suitability
Services and conveniences
Media and entertainment
Health and safety
Parking and transportation
Cons:Thought we had reserved a two bed room, found out it only had one. Staff was able to give us a portable bed.
Cons:Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.
Cons:The hotel felt a little tired although clean. It is in need of a good overhaul not just a little fixing up here and there especially since it sits right behind an nicely updated Courtyard by Marriott.
|Check in anytime after 3:00 PM, check out anytime before 11:00 AM|
|Cancellation/prepayment policies vary by room type and provider.|
Comfort Inn Raleigh Midtown is located at 1001 Wake Towne Drive in North Hills, 3.5 miles from the center of Raleigh. North Hills Shopping Center is the closest landmark to Comfort Inn Raleigh Midtown.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Comfort Inn Raleigh Midtown.
Yes, Comfort Inn Raleigh Midtown offers free Wi-Fi.
Yes, Comfort Inn Raleigh Midtown offers free parking.
No, Comfort Inn Raleigh Midtown does not offer free airport shuttle service.
Comfort Inn Raleigh Midtown is 9.9 miles from Raleigh Raleigh-Durham. Comfort Inn Raleigh Midtown is 59.3 miles from Fayetteville.
Yes, Comfort Inn Raleigh Midtown has a pool onsite.