Pros (+) Beautiful venue. Excellent room
Cons (-) Poor check in and very poor checkout. Overcharged. I still don’t know if my credit card is correct until pending charges are cleared off
Grand Gateway Hotel
3 stars1,606 reviews
Good
-
2 guests, 1 room
Deals from
$49
/Cheapest rate per nightRoom type
Provider
Nightly total
Latest deals for Grand Gateway Hotel
-
*Total includes estimated local taxes & fees payable on check out.
Amenities at Grand Gateway Hotel
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
Reviews of Grand Gateway Hotel
7.2
Good
1606 verified ratings
Wonderful
631
Very good
284
Good
216
Okay
127
Fair
123
Mediocre
67
Poor
158
Summary of reviews
Guests say
Guests appreciated the hotel's convenient location and enjoyed the pool area, with several reviews mentioning it as a highlight. However, many guests were dissatisfied with the cleanliness of the rooms, citing issues such as stains, odors, and lack of regular cleaning. Service also received criticism, with guests reporting rude or unhelpful front desk staff and problems with housekeeping. While some staff members were praised for their friendliness, overall service was inconsistent. The hotel is considered dated by some, but a few guests found the beds comfortable and the value reasonable.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
7.2 out of 10
1284 reviews
7.3 out of 10
129 reviews
7.7 out of 10
8 reviews
7.6 out of 10
12 reviews
All reviews
Pros (+) Bed was comfortable
Cons (-) The room had a weird musty funk smell to it. Felt like I was trapped inside a wet towel in a washing machine for days. Super thin walls, old everything.
Pros (+) The price was good.
Cons (-) The pictures of the hotel on the booking website were taken at night and made the hotel look good. However, the hotel is super outdated. The carpet in the rooms is gross and the overall decor of the hotel makes it feel like you're staying at hotel transylvania.
Pros (+) The cleanest hotel and the have very comfortable rooms
Cons (-) No airport shuttle service
Pros (+) The staff was very friendly and the rooms were clean.
Cons (-) The rooms are old and smell musty.
Pros (+) The room was clean, quiet and an excellent value for the price.
Cons (-) There was no ice machine on the fourth floor.
Pros (+) Pool/slide
Cons (-) It was dirty. Made suggestions to front desk on what needed to be cleaned and none of it was done. It's a dump. Completely uncomfortable.
Pros (+) We really enjoyed our stay, kids loved the water slide and the staff was very nice. They kept our room really nice even when stuffed animals were in the blankets :) great location if you are seeing the badlands or Mount Rushmore, close to the freeway but not loud traffic noise.
Cons (-) The walls were so thin. We could hear when the woman next to us coughed, her kids were laughing, when somebody even slightly raised their voice above normal level and when the baby cried. We may as well have shared a room. Luckily we are pretty heavy sleepers and for the price and location it was still a great stay.
Pros (+) Good price nice rooms
Pros (+) Clean. Well maintained rooms. No sigh of wear and tear. Staff very genuine and friendly. Answered all questions the bill was never fully explained as to why there was money reflected on the statement above and beyond what I agreed to pay. I was told the bill dose not reflect what the bank actually takes off Then it is up to me to later find out what really came off my card. It should reflect exact...
Cons (-) See above box for dislikes as Wii as the good points
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the amenities provided in the Presidential suite?
The Presidential suite offers a fireplace, premium bedding on a designer bed, and a jacuzzi tub, providing a luxurious and comfortable stay.
Is there a cooked-to-order breakfast available daily?
Yes, all guests can enjoy a cooked-to-order breakfast daily for a charge, ensuring a satisfying start to the day.
What outdoor facilities are available on the property?
Grills are located outside on the property, offering a convenient option for outdoor dining and relaxation.
Are there any nearby attractions within walking distance of the hotel?
Many local restaurants are within walking distance of the hotel, providing diverse dining choices for guests.
What can guests expect from the hotel's cleanliness and customer service?
The hotel impresses with cleanliness and upkeep, showcasing the staff's dedication. The rooms are cozy and well-maintained, ensuring a comfortable and pleasant stay.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room on the Upper Floors
Several guests recommended choosing a room on the upper floors to avoid noise and for better views.
Consider Bringing Your Pet
The hotel is pet-friendly, but some guests mentioned that there are restrictions on pet size and additional charges, so it's best to confirm this before bringing your pet.
Check Nearby Dining Options
While the hotel has its own restaurant, guests suggested exploring the many local dining choices within walking distance for more variety.
Take Advantage of the Hotel's Amenities
Guests appreciated the indoor pool, hot tub, and water slide, making them ideal for relaxation and family fun.
Confirm Parking Arrangements
Some guests experienced issues with parking, including unexpected towing, so it's advisable to confirm parking arrangements with the hotel staff.
Plan Your Visit According to Season
Consider visiting during the low season in January for potentially fewer crowds and better rates, or the high season in July for optimal weather and full access to outdoor activities.
Explore Nearby Attractions
The hotel's proximity to attractions like Rushmore Mall, The Journey Museum & Learning Center, and Rushmore Plaza Civic Center makes it convenient for exploring the area.
Be Mindful of Room Selection
While some guests praised the cleanliness and amenities of their rooms, others encountered cleanliness issues and maintenance concerns, so it's advisable to carefully select a room based on recent reviews.
Inquire About Breakfast Options
While the hotel offers a cooked-to-order breakfast for a charge, some guests were disappointed by the lack of complimentary breakfast, so it's worth considering breakfast options in advance.
Utilize the Business Center
For guests traveling for work, the hotel's business center and conference rooms provide convenient facilities for meetings and work-related tasks.
Location
1721 North Lacrosse Street, Rapid City, SD 57701
What's nearby
- Pirate's Cove Adventure Golf0.3 mi
- The Journey Museum & Learning Center1.3 mi
- Milwaukee Road Freight House1.8 mi
- Art Alley1.9 mi
- Emmanuel Episcopal Church2.1 mi
- Flags & Wheels Indoor Racing2.2 mi
- Dinosaur Park2.6 mi
- Call of the Wild Museum2.6 mi
- Watiki Indoor Waterpark Resort2.8 mi
- Cathedral of Our Lady of Perpetual Help3.1 mi
- Hidden Valley Observatory4.6 mi
- Chapel in the Hills6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Gateway Hotel
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
April | August | $99 | $123 |
Cheapest month to stay with an average 57% drop in price. | Most expensive month to stay with an average 46% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Grand Gateway Hotel
Which month has the cheapest rates at Grand Gateway Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Grand Gateway Hotel is January, with an average nightly rate of $57. The most expensive month is August at $171 per night.
What is the cheapest day to book Grand Gateway Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Grand Gateway Hotel is Sunday, with an average nightly rate of $84. The most expensive day is Saturday at $137 per night.
How far in advance should you book Grand Gateway Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Grand Gateway Hotel, book around 10 weeks in advance. This could save you approximately 24% compared to booking last minute.
KAYAK's top tips for your stay at Grand Gateway Hotel
FAQs when booking at Grand Gateway Hotel
Nearby hotels and places to stay
Closest
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See most recommended stays in Rapid CityGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
2.0 mi | Rapid City | 8.4 mi |