Pros (+) Beautiful venue. Excellent room
Cons (-) Poor check in and very poor checkout. Overcharged. I still don’t know if my credit card is correct until pending charges are cleared off
3 stars
Grand Gateway Hotel
1721 North Lacrosse Street, Rapid City, SD 57701, United States
Rapid City, SD
See location+1 605 342 8853Photos of Grand Gateway Hotel
Overview
Visitors to the Black Hills will find a convenient location for all they want to do at the Grand Gateway Hotel in Rapid City. From seeing tons of mammoth skeletons still in the ground where they were discovered to viewing the awe-inspiring Mount Rushmore, there is a lot to experience from this hotel’s property.
The Grand Gateway Hotel has 132 rooms that range from superior rooms with one or two beds to full suites, and up to the Presidential suite. Guests who are looking for a suite that is as close to staying in an apartment as possible should choose the Presidential suite. There’s a fireplace, premium bedding on a designer bed, and a jacuzzi tub. Other amenities for all include microwaves, fridges, TVs with premium channels, coffeemakers, and air conditioning.
All guests can enjoy a cooked-to-order breakfast daily for a charge. The hotel also has a restaurant and bar on the premises. There are room service hours provided as well. Grills are located outside on the property. Many local restaurants are within walking distance of the hotel for other dining choices.
There is tons to do in the Rapid City area. Visitors can ride over to Mount Rushmore, visit Bear Country U.S.A., spend some time exploring Custer State Park, visit one of many different museums that are all over the area, as well as go hiking, biking, fishing, golfing, skiing, snowboarding, and snowmobiling.
The Grand Gateway Hotel is the perfect home-base for a trip to the Black Hills area of South Dakota. There are things to do all year long and this location is conveniently close to all of them.
Latest deals for Grand Gateway Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Grand Gateway Hotel
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Airport shuttle
- Meeting/Banquet facilities
- Internet
- Parking
Services and conveniences
- ATM on-site
- Business center
- Express check-out
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Designated smoking area
Dining
- Restaurant
- Bar/Lounge
- Refrigerator
- Microwave
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Pool and spa
- Pool
- Hot tub
Parking and transportation
- Parking
- Airport shuttle
Laundry
- Laundry facilities
- Laundry service
Things to do
- Gift shop
- Pool table
Bathroom
- Hairdryer
Fitness
- Fitness center
Reviews of Grand Gateway Hotel
7.6
Good
1564 verified ratings
Wonderful
621
Very good
287
Good
227
Okay
116
Fair
116
Mediocre
61
Poor
136
Summary of reviews
Guests say
Guests appreciated the hotel's location and spacious rooms, but many expressed dissatisfaction with the service, noting rude staff and poor check-in experiences. Cleanliness was also a concern, with reports of unpleasant odors and outdated decor. Overall, while the venue has potential, significant improvements in service and maintenance are needed.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
7.6 out of 10
1130 reviews
7.3 out of 10
129 reviews
7.7 out of 10
8 reviews
7.8 out of 10
34 reviews
All reviews
Pros (+) Bed was comfortable
Cons (-) The room had a weird musty funk smell to it. Felt like I was trapped inside a wet towel in a washing machine for days. Super thin walls, old everything.
Pros (+) The price was good.
Cons (-) The pictures of the hotel on the booking website were taken at night and made the hotel look good. However, the hotel is super outdated. The carpet in the rooms is gross and the overall decor of the hotel makes it feel like you're staying at hotel transylvania.
Pros (+) The cleanest hotel and the have very comfortable rooms
Cons (-) No airport shuttle service
Pros (+) The staff was very friendly and the rooms were clean.
Cons (-) The rooms are old and smell musty.
Pros (+) The room was clean, quiet and an excellent value for the price.
Cons (-) There was no ice machine on the fourth floor.
Pros (+) Pool/slide
Cons (-) It was dirty. Made suggestions to front desk on what needed to be cleaned and none of it was done. It's a dump. Completely uncomfortable.
Pros (+) We really enjoyed our stay, kids loved the water slide and the staff was very nice. They kept our room really nice even when stuffed animals were in the blankets :) great location if you are seeing the badlands or Mount Rushmore, close to the freeway but not loud traffic noise.
Cons (-) The walls were so thin. We could hear when the woman next to us coughed, her kids were laughing, when somebody even slightly raised their voice above normal level and when the baby cried. We may as well have shared a room. Luckily we are pretty heavy sleepers and for the price and location it was still a great stay.
Pros (+) Good price nice rooms
Pros (+) Clean. Well maintained rooms. No sigh of wear and tear. Staff very genuine and friendly. Answered all questions the bill was never fully explained as to why there was money reflected on the statement above and beyond what I agreed to pay. I was told the bill dose not reflect what the bank actually takes off Then it is up to me to later find out what really came off my card. It should reflect exact...
Cons (-) See above box for dislikes as Wii as the good points
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities provided in the Presidential suite?
The Presidential suite offers a fireplace, premium bedding on a designer bed, and a jacuzzi tub, providing a luxurious and comfortable stay.
Is there a cooked-to-order breakfast available daily?
Yes, all guests can enjoy a cooked-to-order breakfast daily for a charge, ensuring a satisfying start to the day.
What outdoor facilities are available on the property?
Grills are located outside on the property, offering a convenient option for outdoor dining and relaxation.
Are there any nearby attractions within walking distance of the hotel?
Many local restaurants are within walking distance of the hotel, providing diverse dining choices for guests.
What can guests expect from the hotel's cleanliness and customer service?
The hotel impresses with cleanliness and upkeep, showcasing the staff's dedication. The rooms are cozy and well-maintained, ensuring a comfortable and pleasant stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on the Upper Floors
Several guests recommended choosing a room on the upper floors to avoid noise and for better views.
Consider Bringing Your Pet
The hotel is pet-friendly, but some guests mentioned that there are restrictions on pet size and additional charges, so it's best to confirm this before bringing your pet.
Check Nearby Dining Options
While the hotel has its own restaurant, guests suggested exploring the many local dining choices within walking distance for more variety.
Take Advantage of the Hotel's Amenities
Guests appreciated the indoor pool, hot tub, and water slide, making them ideal for relaxation and family fun.
Confirm Parking Arrangements
Some guests experienced issues with parking, including unexpected towing, so it's advisable to confirm parking arrangements with the hotel staff.
Plan Your Visit According to Season
Consider visiting during the low season in January for potentially fewer crowds and better rates, or the high season in July for optimal weather and full access to outdoor activities.
Explore Nearby Attractions
The hotel's proximity to attractions like Rushmore Mall, The Journey Museum & Learning Center, and Rushmore Plaza Civic Center makes it convenient for exploring the area.
Be Mindful of Room Selection
While some guests praised the cleanliness and amenities of their rooms, others encountered cleanliness issues and maintenance concerns, so it's advisable to carefully select a room based on recent reviews.
Inquire About Breakfast Options
While the hotel offers a cooked-to-order breakfast for a charge, some guests were disappointed by the lack of complimentary breakfast, so it's worth considering breakfast options in advance.
Utilize the Business Center
For guests traveling for work, the hotel's business center and conference rooms provide convenient facilities for meetings and work-related tasks.
Location
1721 North Lacrosse Street, Rapid City, SD 57701
What's nearby
- Pirate's Cove Adventure Golf414 yd
- The Journey Museum & Learning Center1.3 mi
- Milwaukee Road Freight House1.8 mi
- Art Alley1.9 mi
- Emmanuel Episcopal Church2.1 mi
- Flags & Wheels Indoor Racing2.2 mi
- Call of the Wild Museum2.6 mi
- Dinosaur Park2.6 mi
- Watiki Indoor Waterpark Resort2.8 mi
- Cathedral of Our Lady of Perpetual Help3.1 mi
- Hidden Valley Observatory4.7 mi
- Ranch Amusement Park6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Gateway Hotel
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
February | July | $104 | $192 |
Cheapest month to stay with an average 55% drop in price. | Most expensive month to stay with an average 47% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Grand Gateway Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Rapid CityGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.7 | 2.0 mi | Rapid City | 8.3 mi |
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