Pros: Great staff. Jennifer, Brad & Courtney were fantastic.
Dec 4 2016
Cons: I reserved a car rental on Kayak.com. But, when I went to Enterprise in Torrance, CA..to pick up the car I was told that I could not rent a car without a credit card. I gave my debit bank card with 2 forms of ID, but was told that I had to have a major credit card or an electric bill with my debt card and with that, I had to rent a car in the city in which I lived. Also, I was told that I would have to call an Enterprise Car Rental place in the area in which I lived to see if they could switch my reservations. I explained to the clerk at the front desk that I worked in the Torrance area down the street and reserved a rental there for convenience. But, that was not good enough. So, I had to go elsewhere at the last minute. I went across the street to Avis Car Rental, they were much more friendlier, professional, and accommodating. So, in my opinion..I give two Thumbs down to Enterprise.
Jan 11 2017
Pros: pick up and drop was easy and very quick. Enterpise personnel were friendly,attentive and efficient. Really appreciated their efforts.
Pros: The pick up was easy and fast. No problems or long lines.
Cons: This would be my second time in the last three weeks renting a car from Hertz, and I don't understand why they take you through that soft credit check when I just rented a car two weeks prior. I don't like that part of the rental process.
Jan 24 2017
Reserved car not available
Pros: Return was easy.
Cons: I reserved a full size vehicle upon arrival they did not have a full size vehicle available. Attendant was a bit rude upon pick up. Understand he was frustrated because of the lack of vehicles.
Aug 3 2017
Pros: it drove
Cons: I got double charged. Terrible customer service on phone and in person