10.0 ExcellentMay 17 2021
Staff was friendly and took the time to answer all the questions i had.. In addition explained the return process. Totally satisfied with enterprise.Keep up the good work.. no change.
8.0 ExcellentMay 4 2021
The car was very clean and the pick-up was fast once we were helped.Time management and organization from the associates could be better. They seemed a bit frazzled and disorganized during pick-up and drop-off. They kind of bulldozed through each customer. One associate was loudly smacking gum and pretty aggressive with us. During pick-up, it took about 20-30 minutes to get helped after my set appointment time.
10.0 ExcellentAug 14 2020
Very helpful staff and very quickThey were good
8.4 ExcellentAug 11 2020
Kamal was great! Very helpful and friendly. The other man that helped me was very helpful I think he was a manager wearing a gray enterprise shirt. After hours drop off is easy and very convenient.Pricing is a bit steep for type of car I got.
2.0 MediocreJun 18 2020
Nothing - terrible experience. I hope Enterprise goes bankrupt with Hertz. They deserve it.I reserved a car, they didn't have it. I was told a car "might" be available later that afternoon and I should just wait to hear from them. I never heard back. I called later and they said the car was waiting for me to pick up and I would be charged regardless. Terrible, awful service. Whats the point of a reservation if they don't hold the car? Reminds me of the Seinfeld episode of the same occurrence. Lets hope rental companies all go bankrupt and a smart, lean tech company takes over like Uber / Lyft has done to the cab industry. These horrible companies deserve it.
2.8 MediocreDec 31 2019
Location of facility was not bad.Low staffed location, took very long to get vehicle. Did not get my compact car which I wanted "to easily navigate LA streets. Was put in a pick up truck which had stains on driver seat and front / rear carpets. Drop off was horrendous. No one present in car return. Was told by multiple staff that someone was outside at podium to receive returns and there wasn't. Was forced to be rude to staff members in order to have someone do my car return. Will not rent from this location again.
4.8 OkayDec 30 2019
Long wait to pick up vehicle, with no attempt to organize check in process for the 30+ people crowded into the small waiting room. Staff were unapologetic and not terribly professional
8.4 ExcellentJul 29 2019
Friendly staff, easy pick up easy drop offThe pick up truck was dirty
7.2 GoodJun 24 2019
My complaint is that they charged an extra $2. It’s the principle not the $2. My online reservation said total $37.99 plus tax and in the end I was charged 39.99 plus tax. If they get an extra $2 for every customer, that’s a lot! And why should I book it online if the price is not honored?
10.0 ExcellentApr 23 2019
The staff was great and they even followed up with everything after I left. Would recommend this place to another personGreat experience nothing bad to say. Quick, great price, convenient and easy