Pros (+) Extremely friendly staff, the best customer service, pet friendly, cleanliness
4 stars
Renaissance Reno Downtown Hotel & Spa
Photos of Renaissance Reno Downtown Hotel & Spa
Overview
Set in Reno, Renaissance Reno Downtown Hotel is a five-minute walk from Riverside Hotel and features an outdoor pool. It is also a few minutes on foot from Reno Amtrak Station, Pioneer Center for the Performing Arts and Club Cal Neva.
There are a variety of facilities at the hotel on offer to guests, including a 24-hour reception, valet parking and a fitness center. Airport transfers, a laundry service and babysitting/child services are available on enquiry.
The rooms at Renaissance Reno Downtown Hotel feature a refrigerator and all the essentials for a comfortable stay.
Those staying at the hotel can enjoy the in-house bar, conveniently situated for socializing in the evening. A variety of eating options are also found close by.
Renaissance Reno Downtown Hotel is ideally located for exploring the city, with Nevada-California-Oregon Railway Locomotive House and Machine Shop, Reno Events Center and Nevada-California-Oregon Railroad Depot just a short walk away. Reno Tahoe International Airport is a 10-minute drive away.
Latest deals for Renaissance Reno Downtown Hotel & Spa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Renaissance Reno Downtown Hotel & Spa
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- No smoking
- Designated smoking area
- Private entrance
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
- Dining area
Things to do
- Gift shop
- Hiking
- Bicycle rental
- Fishing
- Board games/puzzles
- Game room
- Skiing
- Table tennis
- Pool table
Bathroom
- Shower
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Streaming service
- TV
General
- Seating area
- Telephone
- Carpeted
- City view
- Storage available
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Outdoor pool
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Family friendly
- Babysitting or child care
- Cribs available
- Indoor play area
Bedroom
- Alarm clock
- Clothes rack
Workspace
- Fax/photocopying
- Desk
Outdoor
- Terrace/Patio
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Renaissance Reno Downtown Hotel & Spa
7.7
Good
241 verified ratings
Wonderful
121
Very good
27
Good
31
Okay
18
Fair
15
Mediocre
9
Poor
20
Summary of reviews
Guests say
Guests appreciated the friendly staff and the cleanliness of the rooms, with many noting the contemporary decor and overall positive atmosphere. However, several reviews highlighted issues with noise from the street and trains, as well as problems with amenities like water pressure and the functioning of the hot tub. Some guests felt misled by the hotel's offerings, particularly regarding the casino and restaurant availability.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.7 out of 10
3 reviews
6.4 out of 10
11 reviews
All reviews
Pros (+) * Very nice inside * Extremely clean
Cons (-) * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
Pros (+) Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same t...
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Cons (-) I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, th...
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Pros (+) I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town.
Cons (-) It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Pros (+) Nice river view room, clean
Cons (-) No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
Pros (+) the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great!
Cons (-) the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
Pros (+) The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus
Cons (-) Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Pros (+) Friendly staff. Accomodated us with our request for early check in for free.
Cons (-) There was a hair in the towel. Casino was closed for renovation.
Cons (-) Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen bed...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the hotel?
Guests have consistently praised the hotel for its cleanliness, describing it as modern, clean, and well-maintained. However, some guests have mentioned concerns about the neighborhood being a bit beaten down.
What are the dining options like at the hotel?
The hotel offers a variety of dining options, including a restaurant, bar/lounge, and a coffee shop. Guests have particularly enjoyed the great food and service, although some have mentioned that the breakfast choices were wonderful, but the neighborhood could be cleaner.
Are the beds comfortable?
Guests have consistently praised the comfortable beds and nice linens at the hotel. However, some guests have mentioned concerns about the room being small and the view of the river being nice but full of homeless and trash.
Is parking available at the hotel?
The hotel offers parking facilities, and guests have appreciated the availability of parking. However, some guests have mentioned that the overpriced parking and the neighborhood being a bit beaten down.
How is the staff and customer service at the hotel?
Guests have consistently praised the staff for being friendly, professional, and helpful. However, some guests have mentioned concerns about the noise from banging and the hotel being overpriced.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river or city comes highly recommended.
Consider Noise Levels
Some guests reported noise issues, particularly from the air conditioning units. If sensitive to noise, it may be beneficial to request a room away from these units.
Take Advantage of the Spa
Guests consistently praised the hotel's spa and wellness center. Consider booking a treatment for a relaxing experience during your stay.
Explore Nearby Attractions
The hotel's proximity to the Riverwalk District and various museums makes it an ideal base for exploring the city. Take advantage of the convenient location to visit these attractions.
Check Room Amenities
Some guests mentioned that the rooms lacked certain amenities, such as drawers and functional coffee makers. It may be helpful to inquire about these specifics when booking.
Pet-Friendly Option
If traveling with pets, this hotel offers pet-friendly accommodation. However, some guests felt that the pet policy was not very welcoming, so it's advisable to clarify the terms before booking.
Dining Options
While the hotel's restaurant received positive feedback, some guests found it to be a bit pricey. Exploring nearby dining options could provide more affordable and diverse choices.
Consider Low Season Visits
December is noted as the low season, which could offer more affordable rates and fewer crowds for those looking for a quieter experience.
Address WiFi Concerns
Several guests reported issues with the WiFi. If reliable internet access is essential, it may be beneficial to confirm the status of the WiFi before booking.
Parking Fees
Some guests found the parking to be overpriced. Consider exploring alternative parking options in the area to potentially save on parking fees.
Location
1 Lake Street, Reno, NV 89501
What's nearby
- Pioneer Center for the Performing Arts161 yd
- National Automobile Museum175 yd
- Riverside Hotel203 yd
- Club Cal Neva327 yd
- The Montage Reno0.3 mi
- Nevada Museum of Art0.3 mi
- Cathedral of Saint Thomas Aquinas0.4 mi
- Nevada-California-Oregon Railroad Depot0.4 mi
- Reno Events Center0.4 mi
- Nevada-California-Oregon Railway Locomotive House and Machine Shop0.4 mi
- Lear Theater0.5 mi
- Francis G. Newlands Home0.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Renaissance Reno Downtown Hotel & Spa
Low season | November |
|---|---|
High season | April |
Average price (weeknight) | $294 |
Average price (weekend night) | $289 |
When to book a room at Renaissance Reno Downtown Hotel & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Renaissance Reno Downtown Hotel & Spa
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Value for money | 7.4 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Reno |
Distance to airport | 2.4 mi |
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