Pros (+) Extremely friendly staff, the best customer service, pet friendly, cleanliness
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*Total includes estimated local taxes & fees payable on check out.
Amenities at Renaissance Reno Downtown Hotel & Spa
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
Reviews of Renaissance Reno Downtown Hotel & Spa
7.2
Good
228 verified ratings
Wonderful
124
Very good
26
Good
26
Okay
10
Fair
13
Mediocre
6
Poor
23
Summary of reviews
Guests say
Guests consistently praised the hotel's location, finding it convenient and close to downtown attractions. Some reviewers highlighted the friendliness and helpfulness of the staff, especially during check-in and challenging circumstances. However, there were several complaints about service failures, such as unhelpful or rude staff, issues with room cleanliness, and problems with room assignments. Room size received mixed feedback, with some finding rooms smaller than expected. Value for price was often criticized, with guests feeling the hotel did not meet expectations for the rates charged. Overall, while the location and some staff interactions were positive, there were notable issues with service, cleanliness, and value.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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6.6 out of 10
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
How is the cleanliness of the hotel?
Guests have consistently praised the hotel for its cleanliness, describing it as modern, clean, and well-maintained. However, some guests have mentioned concerns about the neighborhood being a bit beaten down.
What are the dining options like at the hotel?
The hotel offers a variety of dining options, including a restaurant, bar/lounge, and a coffee shop. Guests have particularly enjoyed the great food and service, although some have mentioned that the breakfast choices were wonderful, but the neighborhood could be cleaner.
Are the beds comfortable?
Guests have consistently praised the comfortable beds and nice linens at the hotel. However, some guests have mentioned concerns about the room being small and the view of the river being nice but full of homeless and trash.
Is parking available at the hotel?
The hotel offers parking facilities, and guests have appreciated the availability of parking. However, some guests have mentioned that the overpriced parking and the neighborhood being a bit beaten down.
How is the staff and customer service at the hotel?
Guests have consistently praised the staff for being friendly, professional, and helpful. However, some guests have mentioned concerns about the noise from banging and the hotel being overpriced.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river or city comes highly recommended.
Consider Noise Levels
Some guests reported noise issues, particularly from the air conditioning units. If sensitive to noise, it may be beneficial to request a room away from these units.
Take Advantage of the Spa
Guests consistently praised the hotel's spa and wellness center. Consider booking a treatment for a relaxing experience during your stay.
Explore Nearby Attractions
The hotel's proximity to the Riverwalk District and various museums makes it an ideal base for exploring the city. Take advantage of the convenient location to visit these attractions.
Check Room Amenities
Some guests mentioned that the rooms lacked certain amenities, such as drawers and functional coffee makers. It may be helpful to inquire about these specifics when booking.
Pet-Friendly Option
If traveling with pets, this hotel offers pet-friendly accommodation. However, some guests felt that the pet policy was not very welcoming, so it's advisable to clarify the terms before booking.
Dining Options
While the hotel's restaurant received positive feedback, some guests found it to be a bit pricey. Exploring nearby dining options could provide more affordable and diverse choices.
Consider Low Season Visits
December is noted as the low season, which could offer more affordable rates and fewer crowds for those looking for a quieter experience.
Address WiFi Concerns
Several guests reported issues with the WiFi. If reliable internet access is essential, it may be beneficial to confirm the status of the WiFi before booking.
Parking Fees
Some guests found the parking to be overpriced. Consider exploring alternative parking options in the area to potentially save on parking fees.
Location
1 Lake Street, Reno, NV 89501
What's nearby
- Pioneer Center for the Performing Arts161 yd
- National Automobile Museum175 yd
- Riverside Hotel203 yd
- Club Cal Neva327 yd
- The Montage Reno0.3 mi
- Nevada Museum of Art0.3 mi
- Cathedral of Saint Thomas Aquinas0.4 mi
- Nevada-California-Oregon Railroad Depot0.4 mi
- Reno Events Center0.4 mi
- Nevada-California-Oregon Railway Locomotive House and Machine Shop0.4 mi
- Lear Theater0.5 mi
- Francis G. Newlands Home0.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Renaissance Reno Downtown Hotel & Spa
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
May | March | $379 | $251 |
Cheapest month to stay with an average 32% drop in price. | Most expensive month to stay with an average 42% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Renaissance Reno Downtown Hotel & Spa
Which month has the cheapest rates at Renaissance Reno Downtown Hotel & Spa?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Renaissance Reno Downtown Hotel & Spa is December, with an average nightly rate of $206. The most expensive month is April at $410 per night.
What is the cheapest day to book Renaissance Reno Downtown Hotel & Spa?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Renaissance Reno Downtown Hotel & Spa is Saturday, with an average nightly rate of $218. The most expensive day is Wednesday at $438 per night.
How far in advance should you book Renaissance Reno Downtown Hotel & Spa?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Renaissance Reno Downtown Hotel & Spa, book around 9 weeks in advance. This could save you approximately 35% compared to booking last minute.
KAYAK's top tips for your stay at Renaissance Reno Downtown Hotel & Spa
FAQs when booking at Renaissance Reno Downtown Hotel & Spa
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.4 mi | Reno | 2.4 mi |