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I liked it well enough, no breakfast as the restaurant in the hotel just changed hands but staff was helpful, WiFi actually worked in my room.
Let's see, from the moment we got there we told there was no breakfast included like the original ad stated. Also, the pool was not open since they hadn't gotten the ok that it passed inspection. (Right here I would have asked to cancel my booking, but there are no cancellations allowed) our room was around back, as we unloaded the car we were ogled by the resident group of Mexicans that were blasting music from the trunk speakers of their car... we get to the room where we discover holes in the curtains, holes in the bedspreads and little ants all over in the bathroom. The shower plate is falling off the wall, windows have been sealed shut, the electrical outlets are loose on the wall and the mini fridge door doesn't open unless you lean it back off the carpet. Coming to grips with all of this, my friend comes out of the bathroom and announces that the toilet doesn't flush. I called the front desk only to be told that they do not have a plunger or another room available. But rest assured, they would not hold us accountable for damages !!!!
2 pools, hot tub & fitness center. Located behind movie theatre & right off highway Bath tub very small/shallow
Nothing. While staying at this hotel with my friend, (both in our early 20s and both females) were both sexually harassed to point where we no longer felt safe at the hotel and had to check out after being there very briefly for the evening. The harassment included writing notes on our feminine toiletries (and then we were narrated a story as to what the writing said, with sexual innuendo), using our personal information that we used to check into the hotel with to add us on social media, and calling up to our hotel room to the point we had to take the phone off the hook. We felt unsafe in a city we had never been in, and expected more from the "4 star", "nice", "clean" Sheraton Suites. If you are a female or have children stay somewhere else, this hotel CAN NOT be trusted, especially if your traveling alone. Don't put yourselves at risk of becoming victims of sexual harassment or even worse sexual assault.
We picked this hotel because we were traveling with our new puppy. There were a lot of other guests in the hotel that also had dogs, but didn't hear any barking or such when in the room. We were on a non smoking floor but it did smell a bit smokey in the hallway, but not in our room.
Rooms were large, clean, relaxing. The hotel bar was closed very early.
Nice tvs; room decor was nice; soft/thick wash cloths; quickly replaced broken hair dryer; extended checkout time; animal friendly hotel; nice location Staff was distracted and had prolonged check in and out times; room was dusty/dirty on furniture and areas of floors/corners; closet door missing from room was visually distracting; hair dryer did not work and had to be replaced; sheets were extremely dry and rough; hallway smelled like cigarette smoke
Good sized suite with all the amenities one could possibly hope for. Location in respect to shopping and restaurants.
Club level very disappointing. Was under the impression there would be cocktails and appetizers. But no cocktails and only one lukewarm appetizer. Also expected snacks available. Only thing provided was water, pop and coffee. Bar did not open until 5 pm. Rooms were a little outdated.
Equipment breaks down. Furnishings look worn. Lots of children--not a problem but limits value of pool area.
Room service food was good, My Turkey Club was HUGE ! Staff was very friendly and helpful. Location was convenient and close to the Zoo and other entertainment. size of the suite was good for 2 adults and 2 young kids. Indoor and outdoor pool option is nice. For the price i feel that breakfast should have been included. It says it will sleep 4 comfortably with the pull out sofa bed .. my 6 and 4 year old just fit on it so 2 adults will be a tight fit. Wi-Fi was terrible unless you wanted to pay a fee.. when i registered for the room we said 4 people but every time housekeeping cleaned they only left 3 towels and one night they didnt leave any wash clothes at all .. and when they brought them after we called again they only brought 3.. Pool was nice but small.. was not busy when my kids and I were in but i could see it being cramped with a few family s there. No exhaust fan in the Bathroom and the tub took about 10 minutes to drain. There was a lot of road construction at the time we were there.
Atmospher and cleanliness of the hotel. If you want to call it a problem and it wasn't. I didn't have a shower cap in the room. But it wasn't a problem. We had a great stay at your hotel.
Likes: Every employee we encountered was friendly, helpful, efficient and extremely professional! The airline had lost one of our pieces of luggage and the front desk staff was sympathetic and put up with me asking every hour if it had been delivered. :) The room was immaculate. The amenities were great! Room service was very fast but the food was cooked to perfection and had a great presentation. Dislikes: The revolving door and the guests gathering outside the main entrance to smoke. The ceramic shelf in the shower--I hit my head on it twice bending down to turn off the water!
Beds Price point No wheelchair for guests Carpet had ripes in it & was dated
Our say was great and the staff was amazing and helpful. It was nice that the hotel was connected to the convention center so we didn't have to worry about driving and parking. The only i really have to complain about is even though the room was clean and nice the bathroom need to be clean just a bit more. The shower curtain was growing mold andi found hairs in the tub.
Lots of things to do and a very nice place. Enjoyed my stay.
The bed was extremely comfortable and there were many pillows. Very nice and responsive staff. Complimentary Yoga mat on request. The room design was cold and dark (no overhead light, and the lamps had fluorescent bulbs), the bathtub creaks when you stand on it to shower, and the carpet had little white hairs on it, but they did clean it well when I complained. The pool room is dank, outdated, and uninviting, the picture online makes it look much better than it is. We did not want to use it at all and that feature was part of why I chose the hotel.
The staff was the best part of the whole place. Overall a beautiful place definitely worth going back to and you were treated like you are the only one that matters. The beds are super comfortable and the bathrooms are a nice slice of home. The bar and room service are a touch overpriced but the service itself is great, the staff makes up for the price I suppose.
Good location. Close to everything. Getting woke up at 7:00 am from the laundry guy coming to wrong room. Then the cleaning lady just walking into our room without knocking and we had the do not disrupt sign on.
Great location Substandard service due to understaffing. Dirty sheet not changed, had to wait to be seated for breakfast because all tables were dirty. If you have 3 events going on downtown one weekend you need ample staff. Beautiful facility.
Placed a breakfast order, when it didn't come at the time I called and they said it would be a few minutes 20 minutes later still no breakfast. Finally told them to cancel the order which they did (no charge).
Room and view was amazing. Staff was really friendly. Location was perfect for access to downtown and attractions. Prices at hotel lounge were rediculously high.
No hot water in the morning, whether at 7 am or 9. It was approximately 70 degrees -- not hot enough to shower or shave. Front desk attendant offered an $8 credit. Really? Never, ever again.
The pillows are the most comfortable pillows on the planet. Almost had to steal them they are so good.
Room was clean, and comfortable. Bed was very comfy! Hotel was conveniently located on a bus line, and cabs were also easy to get. Many good eateries and places to drink within walking distance. Very friendly staff. Best perk? Starbucks in the lobby! We were traveling on a very busy weekend, and I realize that. However, the check-in process was painfully slow. The line to get checked in was out the front door by 330 pm. There appeared to be four computers at the main desk, but we never witnessed more than three employees working at them, and mostly there were only two. We stood in line for a solid 25 minutes before being taken care of. Staff was friendly and courteous.
Liked that it right it the heart of the downtown area. In walking distance to all attractions. Valet parking is worth having.
I loved that bottled water and premium coffee were in our room. Also had very comfortable bed and friendly staff that was very helpful when we asked about different areas to visit.
Pool, but there was cars pulling up and bringing people that were not staying there in. Safety, neighborhood, quality.
did not feel secured. I will never go back there.
Nothing I made reservations at the wrong Hawthorne. I called the Hawthorne on Hamilton Rd. To make reservations for my son to spend the night alone. The person I spoke to said because I wouldn't be spending the night I had to make reservations with Priceline. I booked the hotel in N Cols by mistake so I called Priceline and they said given my circumstances the hotel may issue me a refund. So I called and asked for the manager. The female I spoke to on Sunday June 12 was condescending, rude and extremely mean. I don't think I have ever spoken to anyone working in the customer service field this horrible. She could have said, I'm sorry but I can't refund your money but I felt like she was a gift with me and she told me she wasn't going to refund my money and hung up on me. My son was literally in Columbus, without a car and no transportation so I called a friend of mine who drove 3 hours to get my son, pay for his hotel, and make sure he was safe. I also want to add I checked on Facebook and the reviews for the Hawthorne North Columbus are atrocious and I know why first hand. The female should not work with people. She made me cry I was so worried about my son. Thank God there are decent people out there. She is not one of those people.
My original room was not to my satisfaction but the staff was very polite and accommodating and quickly fixed the problem and got me into a different one. The grounds were beautifully kept and the hot breakfasts and promotional complimentary dinner were great perks. The rooms are old and in some need of repair but they are clean enough and very roomy making this hotel a great value.
The location. Everything else.
Nice suite. Complete kitchen. Very good breakfast. Very close parking to the suite. Accommodated our ground floor need. We were not informed that we had to request room attention. I had to walk to front desk to get clean towels. Should have been done while we were out for the day.
It was clean, for the most part. The front desk staff told me where to park the company truck, so that they could see it on their security cameras. The fact that I need to park the company truck in front of the security cameras so that it would be safe. The rooms looked clean with the exception of the couch which was covered in nasty looking stains. The place is cheaply built and poorly maintained, it is just worn out. I did not feel, as there were drug dealers outside my window selling drugs until late at night.
Staff was friendly and accommodating, and the room was clean. Crib brought in for baby right away. Bathroom was well-kept. Hot tub and pool were busy, but generally in good shape. Room was old, where A/C had a little bit of musty smell. Shower fixture was older and the hotel in general looked dated. Some part of the hotel grounds and hotel itself were dirty/grimy. Could not be convinced this was a true 3.5 star hotel.
I was near a shopping mall USED shampoo,smoke detector need a battery and the staff didn't do nothing about it for two days that i was there. Only good that we got was its pet friendly
Quiet room with kitchen and frigerator Workout room was dirty. The physical exterior needed paint and the deck needed updating
Price Everything, customer service is horrible. Tamara on the front desk has the worst guest relations/customer service I have ever encountered. I rented 2 rooms for 2 nights for my family, 5 of is traveling, and it was horrible. The rooms are old, unrepaired water damage and just "icky". The breakfast attendant must truly hate her job because she treated everyone with as much disdain as possible. I will never stay here again and I would caution anyone looking to stay here as well. August 12, 2016.
Suite was large and perfect for a 3 generational family including the family dog. The suite was poorly maintained, mold on the ceiling in the shower, front door didn't want to close well, there was grease and stains on the wall next to the stove, grease and dust on top of the refrigerator, ice maker made very little ice over the 2 dsys we were there. Trying to get clean towels was a chore, the staff acted as if we were going to steal them and everything else that wasn't nailed down. The other guests were great, the staff, not so much with the exception of Tamara at the front desk - she was great!
Quality of service by stsff Rooms are small. Quality of food and food options are low
Called for more bath towels and never delivered to room. Called 10min prior to pickup car from valet and still had to wait 10min for car to be brought to front door.
Location, King Sized Bed. Tiny room, poor wait staff, cramped and outdated amenities.
The bed was worn out and lumpy. The position of the toilet bowl in relation to the shower is terrible. It is impossible to sit straight and take care of business- for such a nice hotel someone should be in big "DO DO" over this.
Location is convenient to all the sites in downtown Columbus. Very clean and a super friendly staff. Great amenities. Restaurant is very effiecient and the food is very reasonably priced. Wished the pool had been open to swim in.
You probably hosted the refs for the michigan ohio state game who were terrible
Great location, loved the decor and style of our room, very comfortable. You have to pay to park at the hotel as well as an additional fee each time you come and go, unless you pay double up front (then you can come and go without paying each time).
Whether for a convention or a weekend getaway with some friends, the Lofts hotel provides more than adequate facilities and service. We booked this hotel last year while scrambling for somewhere to stay, but this year we went out of the way for a hotel that had not only room for our group, but also had a small alcove for people who aren't yet ready for sleep to stay up to the odd hours of the night for board games and talking! Thanks, lofts! (also, sorry if this sounds too infomertial-y)
We loved the hotel. The room was clean and spacious, and the bed was very comfortable. One of the reasons that we selected this hotel was that parking was available. Nothing in the description noted that parking was not included in the room rate, but when we arrived, we found that the hotel's valet parking was an extra $24/night.
The bathroom was very nice and so was the bed!! Room service also! Too high of a charge for gratuity for just My Husband and I. The room itself was small and pretty basic for the price.
Location to dining and shopping, Convenient parking, sports bar inside hotel. Room temperature was too warm. Thermostat seemed to not work.
Great location. Lots of shopping across the street. No hot water or it took forever to get hot.
Location to shopping and restaurants. Easy access off highway.
Att Easton Town Center, quite possibly the best, most complete shopping area ever. Beautifully decorated for Christmas. The Hilton is a 4 star hotel with full service in the right spot.
Excellent location we could walk everywhere in Easton. Wonderful staff Slightly dated, they allow dogs and we happened to be 2 doors down from one that barked every time someone walked in the hallway, also they seem to have a lot of large groups that stay in the hotel. On one evening our hallway was filled with about 40 tweens from around 8pm until 1am. It wasn't until around 11pm management decided to step in which they made several trips but wasn't until around 1am it completely stopped and in the morning the kids rans through the hallways switching the do not disturb signs around to other doors and we watched them go outside in the parking lot to play frisby letting the disk hit the guests cars, no one said a word. Staying 3 nights housekeeping never once stepped foot in our room and we had to stop them each day for fresh towels. At check in we took a king room with a sofa bed but if I had to do it again I definitely wouldn't sugest using the sofa for a bed. It was terribly uncomfortable and felt like all springs plus there were no fresh linens, only the bag we found shoved in a closet that we later found mouse poop on. We let management know but they claim even though we paid full price for the rooms since we booked on kayak there was nothing they could do & offered us a free breakfast.
The facility was somewhat dated, and not a very good value compared to other hotels in the area which I've stayed before. Front staff desk was good Facilities were somewhat dated rooms were average and the food at breakfast was only fair service at the dining room. Based on my experiences in the area and will not return to this hotel.
The facility was beautifully designed and decorated. I had a positive first impression at entry. N/A
I liked the location I didn't like how the way some not all of the front desk staff does business maybe they were having a bad day or somthing but that was the first time and hopefully the last time I got attitude from the staff
Very clean, comfortable, and accommodating. Breakfast and happy hour were great. Beds were comfortable and bathroom was nice and clean.
Beth at the front desk was fabulous!!
Room was very clean & spacious.
It was clean, well furnished, the staff was friendly. We would definitely stay here again.
The staff was amazing and so helpful. I was staying with my sister and her friend for a concert in Columbus. The staff was able to help us with things we had forgotten to bring. When we left we forgot a shirt and they called us and we were able to return to pick it up. Awesome. nothing
The front desk was very helpful, making sure that we had everything we needed traveling with a baby. The night manager wasn't very friendly. It seemed like I inconvenienced him when I asked a question.
The facility is first rate and the staff is friendly and efficient. This is a great hotel.
All good Nothing bad
Location, nice rooms Trash on floor near edge of bed
The staff was friendly and answered my questions knowledgeably and fully. The room was clean and met all my needs.
close to airport no pool dining option limited
Older hotel but updated
The staff was attentive. 1. After going through 3 rooms to find one that did not have a bad odor, I gave up and took the 4th room they gave me even though it still had odor. 2. The club lounge did not have good breakfast like other marriott hotels.
Location to Airport and surrounding areas in Columbus was great. Local restaurants to include restaurant in the hotel was nice and within walking distance (Waffle House/McDonalds) and a Convenient Store. It would be nice to have a complimentary/continental breakfast included for the price you pay.
This guest did not leave comments about this hotel.
The location was great!! Nope everything was great!
The door at room 168 was terrible. It was extremely hard to open. I have to like fight against it every time I open it.
Clean room, very reasonable price. Fun airplane theme inside. Much better inside than it looks outside. The bed was way too worn and soft. The area looks a little dicey. The fitness center is old and pretty beat up.
Staff was helpful and courteous. Bed was uncomfortable, sheets were thin, I asked for another set and used two. Wallpaper was peeling off wall and only part of the lights worked.
The inside was really cool with the tropical feel of the indoor pool. Wish the cabana restuarant was open...then it would have been perfect.
I guess I should have expected it given the location but the hotel was terrible.
The young lady who drove the shuttle was exceptional. Not only a good driver but was friendly and most helpful. She graciously drove us back to the airport when we discovered that we had left something in our rental car. Our thanks to her. The desk clerk quickly gave us another room when we discovered the non smoking room has been heavily smoked in. The day staff assured us that we would get a wake up call but the night staff but ignored that request as we received no call. Fortunately our alarm clock worked! Overall an adequate place for what we needed and the price was fair. Toilet tank took about a half hour to refill after a flush. Not a big problem with only two in the room. No significant complaints on our part.
Ok breakfast Too dirty run down
staffs were fliendly. It was so terrible dirty . I haven't expected.
The location was great. Close to airport and the side of town we needed to be on. Price was right for what was available and location. Kept needing to get new room key cards. They kept getting deactivated and we couldn't get into the rear entrance after parking. It was a cold weekend so we had to keep going back to the front.
It was clean, and extremely convenient to the airport. My flight landed at 11:45 pm. I called for a shuttle, which was waiting for me when I walked out of the airport. Very nice driver and desk staff. Clean room. Non-smoking room that really was a non-smoking room. Nice, big, fresh, crisp apples and other fresh fruit at the breakfast bar. the light was burned out in the bathroom, which didn't bother me, because I was only there for 6 hours. I survived. I told the desk clerk about it in the morning, as I was leaving. No other complaints. Great place for the money.
Proximity to the airport, The plants in the lobby were absolutely beautiful. It was a dump. The first room we were put in was filthy, the carpets looked as though they hadn't been vacuumed in years, and the heater in the room did not work. When I asked for a new room the lady at the front desk who gave me my room key just 15 minutes before completely forgot who I was and insisted I sign for the room a second time. No food in hotel other than the underwhelming "continental breakfast" of toast or cereal and the change eating vending machines. The staff was stand-offish at best , and the whole place felt awkward and creepy like a hotel in a cheap horror flick. Opted to take the stairs as the elevator was so ill kept it wreaked of burnt oil, none of the lights on the buttons or floor level indicator worked, and is shook and bounced up and down as it went. Hands down the worst part of my trip to Columbus.