Pros: Rented an SUV for a family vacation. Excellent car, very clean, staff was excellent as always!
Jul 17 2016
Pros: Drop off was very expeditious.
Cons: Long line at pickup. Agents seemed distracted.
Nov 7 2016
Cons: The car was given to me very dirty. When I called to submit a dispute, I never received a follow up. When I returned the car, the person was not even aware of what happened ans didnt even do anything to hear my complain. He just sent me to an office so I can complain. It was not about complaining but the perception that is given to customers about not cleaning their main products
Nov 8 2016
Pros: They are open until 2am
Cons: My car had a terrible odor. Would. It go away.
Jan 10 2017
Pros: It was too cold to really have the best service but they did a great job.
Cons: The original invoice the customer service woman gave me was over twice my quote from Kayak. Then her boss came out to fix it and said "This happens when you book through third party sites" and acted like it was a big hassle to fix my issue.
They did not provide clear instructions about the rental return process.
Oct 10 2016
Pros: Car was dirty windshield wipers were in very bad condtition.
Jan 7 2017
Pros: Great price for the 12 days we rented the car. I only wish we could have gotten a car that was a little roomier for the driver. My husband is very large and needed a little more room between the steering wheel and his body. Overall it was a great value for us.
Feb 8 2017
would definitely reccomend
Pros: great price
my car was ready on time
Feb 9 2017
I couldn't even rent the car
Pros: I was told that the car rental insurance had to be under my personal insurance plan, not the one I paid got when I reserved the car. Then I was told I had to meet a certain credit score criteria, and if it was too low I would be unqualified from renting the car. Also, I had to fill out a form with a lot of personal information as if I was applying for a credit card. Asked me for my social, employment, living situation, etc.
Cons: The whole situation didn't seem right to me so I'm glad I ended up not paying for this.
Pros: I thought the rental pick up/drop off was at the Airport. Staff at airport Budget was very rude. We took a cab to the correct location and could not be happier. Staff member was a delight, the car was ready, we checked in in minutes. Drop off was a breeze, just needed to Uber to the airport.