Cons: The original invoice the customer service woman gave me was over twice my quote from Kayak. Then her boss came out to fix it and said "This happens when you book through third party sites" and acted like it was a big hassle to fix my issue.
They did not provide clear instructions about the rental return process.
Oct 9 2017
Cons: Waited over 30 minutes just to drop off vehicle.
Oct 10 2016
Pros: Car was dirty windshield wipers were in very bad condtition.
Jan 7 2017
Pros: Great price for the 12 days we rented the car. I only wish we could have gotten a car that was a little roomier for the driver. My husband is very large and needed a little more room between the steering wheel and his body. Overall it was a great value for us.
Feb 8 2017
would definitely reccomend
Pros: great price
my car was ready on time
Feb 9 2017
I couldn't even rent the car
Pros: I was told that the car rental insurance had to be under my personal insurance plan, not the one I paid got when I reserved the car. Then I was told I had to meet a certain credit score criteria, and if it was too low I would be unqualified from renting the car. Also, I had to fill out a form with a lot of personal information as if I was applying for a credit card. Asked me for my social, employment, living situation, etc.
Cons: The whole situation didn't seem right to me so I'm glad I ended up not paying for this.
Mar 1 2017
Pros: They called to confirm so glad they did this is how I found out that the car was in a different location than the airport for pick up. Their pick up and drop off was unbelievable fast.
Cons: I thought I made reservations for pick up at the airport. I had to make last minute changes to the pick up location. I think I was mislead by the booking agent not Hertz
Mar 3 2017
DO NOT RENT FROM HERTZ!
Cons: They did not honor my valid reservation, they did not rent me a car. They would not honor your price. I was told no cars were available when there were cars in the lot. It had nothing to do with me, they didn't want to honor your price.
Apr 20 2017
Do your homework
Pros: Friendliness of the people who worked with us at the pickup location
Cons: Did not realize that this was not a location at or close to the airport. There was no shuttle service, so we had to find a way to get to and from ourselves.
Dec 11 2017
Pros: The staff at location
Cons: I called after I noticed 2 hours into my drive and called and they said they won’t do anything for me and I have to figure it out on my own
Pros: Rented an SUV for a family vacation. Excellent car, very clean, staff was excellent as always!
Jul 17 2016
Pros: Drop off was very expeditious.
Cons: Long line at pickup. Agents seemed distracted.
Nov 7 2016
Cons: The car was given to me very dirty. When I called to submit a dispute, I never received a follow up. When I returned the car, the person was not even aware of what happened ans didnt even do anything to hear my complain. He just sent me to an office so I can complain. It was not about complaining but the perception that is given to customers about not cleaning their main products
Nov 8 2016
Pros: They are open until 2am
Cons: My car had a terrible odor. Would. It go away.
Jan 10 2017
Pros: It was too cold to really have the best service but they did a great job.
May 23 2017
Terrible customer service
Cons: People at the counter were very rude and disrespectful. Originally told me I could use a debit card on file. Then that was denied once I arrived and tried to. Then swipe my credit card over and over saying it wouldn't read. Which locked the card out. I never got my rental. The attendants at the counter told me my brother could come out his credit card on file and use my reservation and I pay an additional 13.99 a day. Which I was fine with. Once my brother got there they said that they never said he could use my reservation and tried to charge double. I will never use Avis again
May 30 2017
Great service and price!
Pros: Friendly service and nice car. Price was very reasonable.
Sep 5 2017
Pros: The pick up and return process is pretty simple.
Cons: The price was $391 at the rental counter. The price on Kayak was $152. The rep corrected it. Still waiting for the charge to post to my credit card so I can verify the correct price was charged.
Oct 16 2017
Pros: The car was old, high mileage, bad electronics--crappy.
Easier to buy a car than to rent one from enterprise.
Pros: Drop off was easy and the associate was helpful.
Cons: Picking the car up was very inconvenient. Needed a credit card, utility bill, etc. It is easier to buy a car. The associates that were working when I picked up the car had attitudes and tried pushing the extra insurance on me. I will never rent a car again.
Sep 7 2016
Pros: Everything but the size of the car/
Cons: Rented a Ford that was touted as a full-size sedan.I'm 6'1", and could barely squeeze into the thing. Can't remember the model name but I think it was a Focus.
Nov 4 2016
Pros: Price and comfort of the vehicle! Service was great.
Cons: I thought that the location was at the airport, but it was actually a 10 minute ride away. I almost missed my flight returning.
Pros: I thought the rental pick up/drop off was at the Airport. Staff at airport Budget was very rude. We took a cab to the correct location and could not be happier. Staff member was a delight, the car was ready, we checked in in minutes. Drop off was a breeze, just needed to Uber to the airport.