Hyatt House Richardson

The breakfast was fine. Coffee was good. Bed and pillows were comfy. The room was clean, but needs updating. My major problem: I was there for three nights as I was attending a Regional Bridge Tournament at the Rennasaince Hotel and Conference Center.I left early each morning and returned about 11:00PM. The second night of my stay when I walked up to my room the door was unlocked and open! I was very frightened. I had my bridge partner come to my room and he checked the room to be sure that no one was in there. After he left, I called the front desk to let them that I was very uneasy and upset. I checked my bags and did not notice anything missing but I wanted to hear from the hotel manager. He said that he was the only staff in the hotel, but he would call his boss and if he answered the phone he would tell him. I could not get to sleep and was very stressed out. I overslept and had to hurry to get dressed and get some breakfast. When I got to the lobby area I asked if the manager had been notified and she said that she was just reading the report and wanted to know what she could do for me. I think that they should know what to do for me. Give me a voucher for a free hotel stay or something. I told her that I was on a hurry and she could let me know after she read the report as I had to go to the tournament. I didn’t hear from her. This whole event really ruined my stay.They need to have someone check on their housekeepers are doing and ask them to make sure the rooms are secured before they leave for the day.

See above!

The kitchen was being remodeled and caused inconvenience. They were unable to serve coffee.