Pros (+) Staff was nice.
Cons (-) The overall hotel was dirty. Non smoking room smelt like smoke. There were no towels in our room. Beds were uncomfortable. Could not wait to leave.
2 stars
Extended Stay America Suites - North Chesterfield - Arboretum
Photos of Extended Stay America Suites - North Chesterfield - Arboretum
Overview
At Extended Stay America - North Chesterfield - Arboretum, everyone receives immediate access to amenities like free on-site parking, which allows guests to keep their cars and trucks on secure, private property. People staying here also have access to free WiFi, which makes it easy for everyone to surf the web on their laptops, smartphones, and other electronic devices. Other amenities are laundry service and a front desk that has staff members who are ready to provide guidance and assistance 24 hours a day, 7 days a week. This hotel has a strict no-smoking policy but allows people to bring their pets. Also, all of the staff members here are multilingual.
Extended Stay America - North Chesterfield - Arboretum ensures that every room has at least one bed and a private restroom that includes toiletries. Likewise, every room contains a full kitchen, a work desk, heating, and air conditioning. Every room also has a flat-screen TV that makes it easy for people to indulge in their favorite movies and TV shows while they're here.
Everyone staying at this hotel has the opportunity to visit nearby hotspots. For example, popular landmarks and tourist attractions like Midlothian Mall Shopping Center, Dogwood Dell, University of Richmond, University Stadium, and Pitt Basement Field are all a few miles away from the hotel. Similarly, restaurants like Pepe's Mexican Restaurant, Gogi BiBimBap, Fuji Sushi, and Jon Smith Subs are within walking distance. Finally, the closest airport is Richmond International Airport.
Latest deals for Extended Stay America Suites - North Chesterfield - Arboretum
Amenities at Extended Stay America Suites - North Chesterfield - Arboretum
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
Kitchen
- Kitchenware
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Microwave
- Dining area
- Kitchen
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Free toiletries
- Heating
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Shower
- Private bathroom
Media and entertainment
- Radio
- Cable or satellite TV
- Flat-screen TV
- TV
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
General
- Family rooms
- Telephone
- Carpeted
- Sofa
Dining
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Bedroom
- Wardrobe or closet
- Alarm clock
Services and conveniences
- Express check-out
- 24hr front desk
Workspace
- Desk
Health and safety
- Safe
Family friendly
- Complimentary breakfast
Reviews of Extended Stay America Suites - North Chesterfield - Arboretum
5.9
Fair
691 verified ratings
Wonderful
214
Very good
44
Good
58
Okay
40
Fair
75
Mediocre
46
Poor
214
Summary of reviews
Guests say
Guests appreciated the great location and friendly service at the hotel, highlighting nearby restaurants and the helpful staff. However, many reviews pointed out significant cleanliness issues, including unserviced rooms, visible trash, and concerns about bedbugs. The hotel also lacked some amenities expected for an extended stay, such as kitchenware, which disappointed some guests.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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4.9 out of 10
355 reviews
6.5 out of 10
230 reviews
7.9 out of 10
14 reviews
5 out of 10
3 reviews
All reviews
Pros (+) Very noisy at 3am
Pros (+) The price
Cons (-) Extremely noisey A/C, fridge & equipment that will keep you up at night.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What amenities are available at the hotel?
The hotel offers free on-site parking, free WiFi, laundry service, a 24-hour front desk, and a strict no-smoking policy. Additionally, guests can bring their pets, and the staff members are multilingual.
What can guests expect in their rooms?
Every room includes at least one bed, a private restroom with toiletries, a full kitchen, a work desk, heating, air conditioning, and a flat-screen TV for entertainment.
What are the nearby attractions and hotspots?
Guests have the opportunity to visit popular landmarks and tourist attractions like Midlothian Mall Shopping Center, Dogwood Dell, University of Richmond, University Stadium, and Pitt Basement Field, as well as nearby restaurants like Pepe's Mexican Restaurant, Gogi BiBimBap, Fuji Sushi, and Jon Smith Subs.
Is the hotel suitable for families?
Yes, the hotel offers complimentary breakfast and has family rooms available, making it suitable for families.
What are the common concerns addressed by the hotel?
The hotel has addressed concerns about cleanliness, staff friendliness, and the presence of roaches in some rooms. The hotel is committed to addressing these concerns to ensure a positive experience for all guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Inspection
Some guests reported issues with cleanliness and pests in their rooms, so it may be wise to inspect the room upon arrival and request a change if necessary.
Consider Room Location
Several guests mentioned noise disturbances, so consider requesting a room away from potential sources of noise, such as the front entrance or vending machines.
Verify Pet Policy
While the hotel allows pets, some guests were surprised by additional charges for bringing their pets. It's advisable to confirm the pet policy and associated fees in advance.
Check for Cleanliness
A few guests reported cleanliness issues, including dirty rooms and unpleasant odors. It may be helpful to check the room's cleanliness upon arrival and request cleaning if needed.
Confirm Breakfast Options
Some guests found the breakfast options limited. If breakfast is important to you, it might be helpful to verify the available options in advance or consider dining at nearby restaurants.
Address WiFi Concerns
A few guests mentioned issues with the WiFi. If reliable internet access is essential, consider inquiring about the WiFi quality and any potential solutions for connectivity issues.
Explore Nearby Dining
Guests appreciated the proximity of various restaurants. Consider exploring nearby dining options for a diverse culinary experience during your stay.
Be Mindful of Smoking Smells
Some guests noted the presence of cigarette smoke odor, despite the hotel's no-smoking policy. If sensitive to smoke, it's advisable to be mindful of potential lingering odors.
Consider Alternative Accommodations
A few guests had negative experiences and opted to find alternative accommodations. It may be prudent to have a backup plan in case the hotel does not meet expectations.
Verify Check-in Process
Some guests experienced challenges during the check-in process. It may be helpful to verify the check-in procedures and ensure that reservations are in order to avoid any inconvenience.
Location
241 Arboretum Place, Richmond, VA 23236
What's nearby
- Richmond Outreach Center3.6 mi
- James River and Kanawha Canal4.9 mi
- Forest Hill Park Richmond Virginia5.3 mi
- University of Richmond5.7 mi
- Virginia Museum of Fine Arts6.5 mi
- Hollywood Cemetery6.7 mi
- Dominion Resources6.7 mi
- Tredegar Iron Works7.1 mi
- Downtown Richmond7.7 mi
- Hotel Richmond7.8 mi
- Virginia State Capitol7.8 mi
- Library of Virginia7.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Extended Stay America Suites - North Chesterfield - Arboretum
Low season | April |
|---|---|
High season | March |
Average price (weeknight) | $92 |
Average price (weekend night) | $98 |
When to book a room at Extended Stay America Suites - North Chesterfield - Arboretum
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Extended Stay America Suites - North Chesterfield - Arboretum
FAQs when booking at Extended Stay America Suites - North Chesterfield - Arboretum
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Value for money | 5.8 |
|---|---|
Distance to city center | 7.7 mi |
Nearest Airport | Richmond Byrd Intl |
Distance to airport | 13.4 mi |