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Due to the special arrangement of the bathroom, the room was smelling mold. Also the pillows should be washed more often.
the atmosphere beds are way to hard!
Price was higher than was quoted by Booking.com. It was mentioned that booking.com arranged the prices scheme. Limited choice of meal menu.
Clean, good quality the bathroom/toilet has transparent glass walls and it is open to the main room at the upper part making going to the toilet when two people share a room an embarrassing experience.
the entrance is a bit difficult to get to when you have parked you car
The rooms are really beatiful, confortable and moderm It's important to have a car because the city center and other cities are a little bit far away
Good food, clean rooms, great staff
Nice, spacious room, with an interesting bathroom architecture. Free parking at the back. Very good bed. No free Wifi in standard rooms. Breakfastroom has a bit of a style like a factory canteen.
Service attitude of the staff Room was fairly hot and some bits were loose (but directly repaired after mentioning it to staff)
Very nice rooms and bar/restaurant facilities and friendly efficient staff
Hotel with 70's rooms at 100 euro a day is highly overpriced
I like the hospitality of the staff there and i love the design and cleanliness of the room and their fast and kind help at any time.
Rooms clean. Staff courteous. 1. One of the window vent-like structures was broken, and tissue was inserted into it to prevent air from getting inside. This is highly unacceptable, and in winter period with temperature of 2 degrees and below, the heaters were struggling to keep the room warm. With much complaints, nothing was still done about it for 5 days of stay. The toiletries were not brought on 2nd day and the soaps are too small, difficult to use to bathe. Also, not enough international channels on the TV.
Convenient location Restaurant/menu
the internet service old tawels and poor bed
A nice clean hotel at an ok price
Fairly quiet given that it is very close to a freeway. Check in and out was fast, friendly. Restaurant was convenient. Housekeeping was erratic--several times shampoo, soap, towels, or cups not refreshed. Desk staff were responsive in providing the items.
No disturbances from within or outside the hotel. N/A
The quiet environment. The deplorable attitude of the three staff at the front desk using 30 minutes to check me in and did not care if key worked. It is to be noted that this is one off. The after staff was able to make corrections within 2 minutes.
Close proximity to my work typical hotel
Location, size of rooms Over decorated, bit to dark
Everything about the Mainport Design Hotel in Rotterdam is a thoughtful, and comfortable design experience. From it's location overlooking the historic harbor and adjacent to the Erasmus Bridge to position next to the Tram transit stop...is a well connected position in Rotterdam. My room was very comfortable and a high-design style. Service was excellent throughout, not stuffy or pretentious, but well mannered and accessible. Some 5-star hotels trying too hard to be exceptional, making the visitor feel like it's a privilege just being a guest. But I felt that the hotel and staff really are proud of their facility and are eager to share the good vibe with their clients. Only getting to stay two nights.
nice large room (studio)
Heating system was too bad !! very cold...
Very comfortable room, relaxed atmosphere
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
The staff were very attentive and helpful.
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Good bed, wi-fi included, conference within the same building, historical heritage in the architecture, beautiful main hall. There was some noise from the street (youth, tourists). Breakfast not included and rather expensive.
Beautiful location. Vert. Stylish . Poor room quality compared to price. Noisy room. Relatively old rooms.
We received a free upgrade to ocean view rooms and that was greatly apprecieated. I found the location on the sea excellent and that combined. An interesting point about this area is that you can stay in a seaside resort and using the well run tram service we had easy access to the Hague. One room did not have a duvet and the carpet smelled of being cleaned just befor we came.
verry good vallue for money no negative remarks
Location was great, rooms were nice, clean, and modern, staff was friendly Internet was terrible. Took ages for simple pages on the met to open. As a result, I could not be working productively at this hotel.
Location. It was where the conference was held. A distance sense of rusted old times.
The view of the see, the style and decor of the building, its beachfront location, and accessibility tram stop is just yards away from the front door.
The public and private areas were exceptionally well maintained and the staff were all you would expect from a five star hotel - and more!!
Location Terrible check-in clerk and very bad concierge as regards arranging taxis.
Immaculate facility, tastefully decorated, excellent buffet breakfast Front desk was disorganized; Parking is difficult;
Dining room ambience and convenience for both the sea and public transport
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Large, comfortable rooms and friendly staff There are no nearby restaurants or shops, which are open in the evenings or on weekends
The rooms we're excellent
very friendly staff, great service, great atmosphere in the hotel, loved the design, good breakfast buffet, great value for money location is central but not close to all tourist attractions, shops etc.
Nice comfortable rooms, clean, nice view, good breakfast The free WiFi is incredibly slow, almost unusable. Since I live in the Netherlands I could use my 4G connection instead, but speed of the Internet should really be improved a lot
Excellent Room Rate was incorrect on checkout - luckily I'd taken a print of the booking.
The hotel, like all NH hotels is well designed without being stuffy. The breakfast was really good and went on until 12 on sunday which is amazing. We were also offered 5pm check-out on the Sunday for no extra charge. Staff were lovely. Would stay there again. Two complaints - the bed was a twin which they said was standard and the location - would have been nice to be a bit closer to the centre as trams end at 12.30. Great hotel for the price though!
The Receptionist was able to get my wife and I checked in very quickly as we were running late for an appointment. The rooms were very clean and modern
The location, nice neighbourhood, the hotel is brand new and perfect in every way
Clean rooms, breakfast buffet, 5pm checkout on Sundays A bit far out, but city can quickly be reached with bike or tram/train.
I dont know - all very good!!!!!!!!!!!!!!!!!!!!!!!!!!!!! nothing!
I was asked if i would like to have a room with a view of the town bat check in. Fantastic to give me the feeling that i can choose. No other nh hotel i stsyed with has ever asked me that. Keep up the good work. The long line in the morning to chack out.
The hotel's location is ideal- very close to the central points of the city and the staff are very helpful and courteous. The breakfast was extensive and delicious. The room service menu may need to be broadened, and given the great gym, a swimming pool would be a nice addition.
The room. The dealings with the staff.
women style was a nice touch.
well appointed, good situation, friendly effcient service, good food
The beautiful view, the cosy entrance They did not clean the balcony, it was full of cigarettes
excellent staff, very nice room
Proximity to beach. Huge rooms, huge bathrooms. All amenities. Each room has a balcony with seating to better enjoy the sea view
Though I had a short stay yet I enjoyed the facilities of the Hotel and the friendliness of the staff.
The view is fantastic, the rooms are comfortable, clean.
The hotel was comfortable and clean. The breakfast buffet was delicious. Waking up to see the sea off the balcony was picturesque this is excellent when the weather is nice. It was relaxing to come back to the rooms after a hectic day of site-seeing. We have stayed here many times before we never paid for parking the car (12 euros a day) or breakfast ( 20 euros per person per day ) and a bit expensive.
we stayed in a sea veiw room, which was very large for european standards(most rooms in europe are small). The bathrooms were large enough for 2 people to use at the same time, being that the toilet had a separate door from the shower and double sinks. The sea veiw balcony was beautiful to watch the sun set into the sea, which goes down around 10pm in July. But the best part was the delicious breakfasts buffet served in the elegant dining room that faces the north sea every morning , it was a nice relaxing time spent with my family before venturing out on our hectic site-seeing day. We have stayed here 5 times and have enjoyed "EVERY" visit. the only down side was that the restauants are supposed to be open until 10 for dinner. we came downstairs just before 9.30 one evening after a very busy day, and they were already closed. we had to go to the bar which has a limited menu and also closes before it is supposed to... we were there in the middle of july... the hight of the season.1 other observation .. they don't have an ice machine... we called room service for ice and they sent up one glass with 5 ice cubes... "I guess they don't use ice for dricks there" ! BUT these 2 items are minor compared the "ALL" of the comforts that the hotel offers... WE "love" this hotel !
Very comfortable - very relaxed! Superb breakfasts!
excellent location. first rate facilities
everything was very nice No
very comfortable rooms good room service outside hotel alittle scuffy meals expensive
It's in the middle of an ongoing building site - the heating does not work - the staff claimed not to know about my early check in requirement - the staff claimed the only room available was a suite at extra cost rather than the one I had booked - parking was non-existent and staff unconcerned
Excellent location in Centre of the Hague, very close to train station. Hague is only 30 minutes from Schipol Airport. Beds are very comfortable. Showers / Bathroom is clean and functional. Staff and services are a bit hit and miss. Internet and TV was not working. Breakfast is overpriced. My morning alarm call (from receptionist)mysteriously disappeared!
The most comfortable hotel that I have ever stayed in A lot of building work in the local area
The quietness, the space in the room.
Helpful staff, well-kept room, serene location close to train station and very close to the city center, with a park right across the street.
location, room (superior) v. comfortable; quiet despit warnings of construction nextdoor no Internet upon arrival, took more than 1h to solve the problem - then only through cable
The beds must be some of the best I have slept on. I travel constantly and live in hotels. This is better than my own house! Room is well sized and the decor is amazing. I had to point out to them that their pay channel TV was not functioning. They kept on telling us that the engineers are busy fixing it and will only take another 30 minutes. Needless to say.....3 days later we were still waiting for the engineers to fix it. The fact that they are currently building around the hotel makes it very noisy untill about 16:00 on a Friday.
Location couldn't be better for a business layover The breakfast buffet is an added €18, and nothing included in it is nearly worth that price
Excellent hotel, staff friendly and helpful, overall very good value.
room + staff + location
The location of this beautiful hotel is central and convenient for a city trip. The staff is very friendly and helpful, the rooms spacious and comfortable We had diner in the restaurant and that was not that good.
The welcome from all the staff and the couresy and kindness shown to us at all times. We did not enjoy the canned music in the lift. A shower cap could be provided.
Central location. Comfortable bed. Room was rather dark and had no additional lighting options. Wardrobe rails far too high for comfortable access of hanging clothes.
good location no free internet connection and poor TV. extras for a young child
Surprisingly friendly place with generous rooms that were well presented. Staff were very helpful with our baby. Useful small gym, pool and sauna area. The beds were a bit too soft for my taste, and some of the detailing lacked quality in the finish.
The duvet and pillows were amazing! Loved the whole luxury feel of the hotel when I entered as well. The receptionist told us the wrong time for breakfast, so we missed it. The check out time was far to early - the room was booked for a day (24 hours) should be able to check out 24 hours later.
Very nice, high quality hotel with friendly staff
Veri friendly staff, very luxurious rooms. Noisy - room windows not noiseproof.
Breakfast and ambiance The size of the swimmingpool was a bit disappointing
The staff are excellent. The rooms are old,... needs major upgrade.
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
It was close to the casino & a nice hotel A little pricey
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
Very neat hotel and courteous staff Nothing
The location in the middle of the main pedestrian and shopping area. Soundproof room and comfortable bed. Extra charge for wifi. The twin room was not available only the double bed.
I did not like anything particular. Bed sheets not clean. At breakfast quality of food was very low.
Good location. Close to everything. Too noisy. Need to have fans or air conditioning in the room so that windows do not need to be kept open.
Modern clean room
Location No hair drier
Location and price Internet fee
Staff very helpfull and make your stay very confortable and easy Nothing
Clean rooms, excellent service and good price, decent size rooms and good location
the situation and the building the English-style douche
Kind and efficient staff The room was a little bit small
The location was excellent - very central for all the sights. The checkout receptionist was unfriendly and aloof, to say the least. I left the hotel with rather unpleasant feelings.
it was a very quiet room airco and heating doesn't work to well
Very efficient and friendly service and staff. The hotel has a comfortable, relaxed atmosphere and is in a very convenient and quiet location for the town centre.
The decor and the location No
- the position of the hotel is excellent - the view from the room window was fabulous - Japaneese dining room is very fashionable
Friendly staff, nice room, perfect breakfast. Very small bathroom, no bath, lookeed old.
Quiet and clean rooms, good breakfast. I asked to book parking slot in advance, but when we arrived the private parking was full. We had to use public parking nearby.
The room (302) smelled to sweat; staff of the hotel used some air freshener but this didn’t help much. It was as if the windows were not open for long time and the curtains got this smell. The bottom of the curtains was dirty.
Modern room with good equipment. Internet is too expensive (6€/hour), but free public WiFi from the neighbouring library works. Noise from the corridor can be heard through the room door. Expensive breakfast (20€)
I liked the hotel's Central location and good value for money. It was also very quiet which I appreciiated
Design and decoration of the rooms Location, although it is close to the city center, it is in a bad area, where one can feel quite uncomfortable. Breakfast not included.
This time I got the totally new renovated room. And it was superb!! Great bathroom and bed. Very fancy and absolute value for money!
the rooms, the location
Location was great, access to public tranportation to nearly everywhere. Room was not as cramped as other hotels in the Netherlands. Friendly and helpfull staff. A baby crib was provided in our room. quiet room. fulfilled most of my expectations. Standard practice of not changing sheets each morning by the cleaning person. Probably the same in other hotels in the Netherlands. Nevertheless was changed without hassle when asked. Breakfast too expensive for 18 Euros per person. However many alternatives nearby.
Excellent hotel in terms of location and the friendliness of the staff. The rooms are short on towels and there are no staff at night.
Clean, staff friendly and helpful, The last night there the room was not serviced, bed not done up and clean towels wre not provided. I thought the breakfast was extremely expensive for the quality
Your staff were excellent - helpful, courteous and pleasant. I stayed at the hotel partly because of the rate and location, however your staff would make me choose this hotel again.
The rooms were refurbished and very very clean. My child was given a seperate bedroom included in the price. Very central to shops/bars etc.
This is a solid, easy-to-use hotel in the center of The Hague. Centrally located, and within walking distance to almost everything. The staff is friendly, helpful, unobtrusive. The rooms are clean, modern.
It's good that they have there own parking place. The fish they serve with diner is perfect. It should be even better if they have a door man for car and luggage.
convenient position, close to public transport no ham for breakfast
The family room with spacy and fitted our needs. Small but nice new bath room. Beds & furniture are aged and appeared incomplete - e.g. missing lights. Cleaning of the lights, under the closets and windows could be better.
My preferred place to stay in the Hague/Scheveningen. Always clean, efficiently run, with an adequate restaurant and an excellent breakfast service--above typical Dutch standards. The rooms are attractive and include a kettle, ironing board, and iron--also above typical Dutch standards.
nice room, good breakfast, very close to beach, great view, good parking of the car
Spacious rooms, small but modern bathroom, wonderful breakfast buffet and close to the main promenade. The sliding door between bedroom and bathroom
location Dinner menu was sightly limited
The view. The hotel staff called on receipt of our booking to tell us of possible heavy traffic due to a local Marathon event. I am sure this got our stay off to a very good start and made it enjoyable. Paying for the use of the swimming pool was not acceptable.
great location, near beach, dunes, Promenade with bars & restaurants and public transport.
The room temperature. It was cool. Often hotel rooms are too hot and I can't cool them down and sleep. On the first night, my coffee wasn't replaced. I need a drink when I get back from work. The tram was quite loud - maybe double glazing ?