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Beautiful courtyard with a pool. Seems like an area a family with kids could spend a lot of quality time The carpet in our room was stained, the drapes were worn out and didn't hang properly. Overall it seems like the rooms could some renovations and upgrades.
This is a very dated hotel and out of 300 potential rooms there were probably 20 that were occupied. Kind of creepy.
Had a great stay except that the room was by the gate, and we kept hearing people open and close it. Next time we will ask for a room away from the gate. I will recommend this place to others.
The only thing nice was the lobby. This was a dump drug hotel. The room I booked was not the pictures online it was not even close. The first room they gave us had blood on the walls it was very Filthy. The door was busted smelt like cigarette. I told the lady this room shouldn't even be rented and this was not the room I order online. She moved us to another room they have boogers on the wall dark hair in their beds hair all over the floor holes in the bedspread we actually found a roll of foil from drug users and asked to speak to a manager no one would give me his information or get a hold of him for me they would not give me the corporate number to make a complaint they were very uncooperative worst day I've ever had in my whole entire life. I thought the Howard Johnson was a family friendly hotel which is not please do not stay here the pictures are not the ones they have advertised on the site it is a s*** hole and never go ahead all over the floor which my daughter who is for stepped on about 5 of them. Wish I could post pic.
Older facilities but great value. Jaquzzi tub. Fire place in room, patio to sit out on. And very inexpensive! Can't say I did not like anything! Great place
Good breakfast buffet. Nice historical pictures and information in lobby and hallways. Older hotel - old bathroom fixtures. Rom smelled like smoke.
staff, room, cleanliness older building, but that didn't detract too much from the experience
The only good thing about this hotel is that it had a bed to lay down on You have to park out back where there is no lighting and it looks like you could be shot or shanked at any time. The room had that 70's Ron Jeremy feel to it. I was just waiting on strippers to come out of the closest (if this happened I would be giving this place 5 stars). I asked for a bottom floor and got a second floor as far from the parking area as possible I think the desk clerk did that on purpose. So basically I would not stay here again nor recommend it to anyone unless your looking to film a porn!
comfortable big rooms dated
Location Old bath. Dangerous slippery tub
The price was good. Needs some updating.
The bath tub was chipped the door looked like someone kicked it in. The whole room was so old and used badly will never stay again. Your front desk clerk was rude and unfriendly I hated your hotel it was awful
Nice that it had a kitchen 1st time in my life had someone knock on my door and ask to check out @ 1035 am which check out is 11... as I walking out the door front desk called @11:03 am asking if I was checking out and that theirs a 30min grace period and that fees will apply. I was amazed that they wanted to check out so quickly and so repeatedly. Never in my life have I had a hotel do this to me. 11:10am I was down stairs checking out... wow very very disappointed with that part.
Love the value, comfort, newness of hotel. The food was terrible, tasteless and not made fres, burgers and fries premade, tasteless.
The room was nice and spacious. The beds were decently comfortable. Most of the staff was excellent (pool attendants, front desk, cleaning staff, and most of service staff in Tiwa cafe on 1st floor). The casino staff is good as well. The door locks are not sensitive enough. It takes several seconds for the access point on the door to read the card. Not a terrible problem, but it was a bit annoying. The room has no refrigerator (might want to bring a cooler if possible). The pillows were a little lacking (don't provide great neck support). Although the room was smoke free and smelled good the hallways and lobby sometimes smell like smoke because the casino goers smoke like chimneys and tend to drag the smell with them. The staff works very hard to maintain a clean facility however. It's just something that will not get better unless smoking is banned on premise.
Gorgeous facilities and reasonably well-appointed rooms; pool and fitness center are excellent, as long as you don't mind that the whole hotel reeks of cigarette smoke. This is a perfect example of a place that spent a lot of money on its physical plan but has no idea how to train its workers. Staff was well meaning but clueless. I asked for a quiet room (I had to be up at 5am to catch a flight) and was put between a family with kids screaming in the hallway, and then screaming in the room, on one side. On the other side was a group of college kids playing loud music. When I called the front desk and asked to be moved, they suggested calling the rooms and asking the guests to be quiet. Really? I pushed for the room change and they finally obliged, but I had to come down to the front desk to get the key. Sorry folks, but in that situation, you send a bellhop up to my current room with the new keys and a trolley to help me with my luggage. Pool area was overrun by screaming kids, even at night. The whole place reeks of smoke - my clothes stink, and now even my car stinks.
Dark rooms Smelled like smoke, service was terrible compared to the last time when it was the hardrock.
Casino was very smoky
The rooms are beautiful. A complemtry something would have been nice and made the price more worth it.
The restaurant staff was kind and polite. The food was delicious. We had very loud neighbors that were screaming, yelling, laughing, and banging things around all night. We filed a noise complaint with the front desk but nothing changed. Finally just before midnight we decided to leave as no one was able to sleep. When we were checking out the front desk didn't try to switch us rooms, offer suggestions, or offer refunds in any way. He just said you booked through a separate service so there's nothing I can do. My husband and I have stayed at many resorts that include casinos and have never had such an awful experience. I sent a formal complaint to the manager, as none was available that evening, and still have yet to hear a single word back. We will never stay here again!!
Room was overall clean, nice view, casino was great. Room wasn't ready when we were told it would be, so they moved us to the 4th floor instead of asking if we would mind waiting. The bed comforter was lumpy and dirty. We had a king unit but only was given 3 pillows.
Beautiful resort, great service, well maintained amenities. Balcony view is of the roof of the pool, casino, and spa. In the middle of nowhere.
Wonderful staff! Comfort and beauty.
clean and friendly we liked it all
We enjoyed the room, balcony, staff, pool, casino, showroom, etc... Cleanliness of the room was not the greatest. My husband and I had to clean up pubic hair on the floor and in the bathtub. We also had to clean up boogers that were pasted on the wall. Room was beautiful and comfortable and we still enjoyed out time, we hope the rooms get cleaned thoroughly for our next stay.
Friendly staff, awesome room for the price. Breakfast was amazing!
The room was spacious and recently remodeled. It was a great value for the price.
The person manning the front desk ( Chad) during check in was very professional ,courteous and helpful. the room layout and shower are excellent. We missed breakfast
I absolutely loved my stay there it was amazing overall
Modern decor. Friendly staff. Excellent breakfast. Internet didn't work at all from my room
Great hybrid concept. Upscale accommodations with limited services served our purposes at a reasonable rate.
Large room. Comfortable bed. Not the room we reserved. Told sold out though our reservation paid for and our sheet clearly showed room type. Sheets never changed during 3 night stay. Used cups and glasses not removed by housekeeping. First night, no toiletry products in room. Housekeeping substandard. All else great.
Great service; staff is friendly and make sure you are enjoying your stay. The eating area for breakfast could use a few more tables. Double beds seemed too small.
Nice clean rooms comfortable beds Noise from construction
Staff was nice and friendly! Only stayed one night to get to my very early flight next morning. Very comfortable room and very clean!
Size of room, airport pickup, large TV, help with questions
When we checked in we were given a handicapp room which we didn't reserve. We also were not impressed with the morning staff. Our shuttle was late to the airport because we had to hunt down staff. The person driving the shuttle would not buckle their seat beat so an alarm went off every 2 minutes. Next time we will look for places elsewhere.
It had a fairly nice bathroom, nice shower. Bed/mattress pretty firm which I like. Decent sized flat screen TV. Pool a little too small and not deep enough. Hot tub ok, but couldn't get the jets to come on. Wife had some back/hip pain after sleeping on mattress.
Low price, courteous staff, Heavy area traffic is not conducive to pedestrians wishing to walk to Uptown. Its not far, but a lot of lights and 6-8 lane highways to cross. No pool (but we knew that), loud and off-key band in the lobby lounge at check in. Worn side chair in room, dirty/worn elevators. Hung the do not clean sign but the housekeeping staff came in anyway. Nit picking really, as we pretty much got what we expected from an older Sheraton-run property.
Location is good and overall clean but small rooms. They put us in the wrong room when we checked in so we had to go back to front desk. It was about 9:30 pm. Put all 4 of us in room with one bed instead of two queen beds.
Nothing Place is a total shit stack. It would be better suited to have the facility pushed over and have a modern version built.
The beds were great You had water in the room for a fee. Either give the water or don't put it in there.
Nice central location close to any amenities such as shipping and restaurants. The hotel itself is clean and would be perfect for the business traveler. We chose this hotel for the location and heated pool. The pool was small (looks large in pictures) but I would not consider it a truly heated. It felt like going into an ice bucket every time. Our family would do laps just to get warmed up enough to stay in it. We travel a lot and on the heated side of this I would rate the pool a 2. It did however offer up a great hot tub. Perfectly set temperature. We did not eat at the restaurants but it looked nice and there was also a Starbucks inside. Most places we stay the staff always greets you, this one did not. Employees were always too busy talking. They were however nice when approached. As a former business traveler I would say this place is a hit. As a family I might try another place next time I stay in ABQ just to see what else is out there.
I loved how friendly and accommodating the staff was. They were welcoming of me and my two young children (and dog). The rooms could be cleaner. The carpet was stained and it made my infant dirty when he crawled. The tub wouldn't drain properly, so we got to shower in standing water. Also, there was used soap left in the shower, along with shampoo and conditioner. One of the main reasons I picked the Sheraton was because they have cribs available. They did not. My infant had to sleep on the floor on some blankets. I couldn't have both my kids in bed with me, as I only had a queen.
My adult son and I visited Albuquerque for Thanksgiving with family. We were very pleased with the comfort and the option of no linen service to help conserve water in this drought-stricken area. The mini-fridge came in very handy, and I liked the nice touch of having flavored water available in the lobby for a quick drink. We didn't eat at any of the restaurants so can't comment on them. Drinks were pricey in the bar. Vouchers were issued if one chose not to have linen service. But the vouchers didn't mention where they could be redeemed. If I can find out, I'll send mine back to the relatives who live there so they can be used.
EVERYTHING WAS GREAT! I LIKED THAT THE MALL WAS RIGHT ACROSS THE STREET. THE STAFF WAS AMAZING. I HAD AN ISSUE AND THEY TOOK CARE OF IT FOR ME!!!
The room was clean and neat, bed was comfortable. The meal was a good start for my day. The number of power drips in the room. I realize this is a older buiding they was built when there was not electrical device we have now a days. I requested a room off the front desk and was put in a room 1/4 way down hall, I have lung problems and require oxygen the futher I have to walk I run out of air.
Beautiful indoor pool n spa
Staff was helpful in getting us in promptly, and supplied us with information about getting a dinner meal-it was late, we were hungry and there was no place near by to get food. (We ordered in Pizza which was good and came in good time). No place to walk near by. Chair in our room was broken.
Our entire stay was good. Staff were very friendly and helpful. They made us feel very comfortable and welcome. Our stay was very good there wasn't anything that we could complain about.
Staff were helpful & friendly. Clean, comfortable room. Had trouble connecting to WiFi in our room. Connection was good in the lobby, but spotty & sometimes unavailable in the room.
One nice person at the desk Every thing
Good price not s bad location Room was on the freeway side and there was noise all night, the breakfast was all carbs
Cheap. Comfortable bed. Nice view. A hotel way past its prime, with staff that seem overburdened. We were first sent to an uncleaned room--unmade bed, trash, etc. Our second, cleaner room included a live cricket on the bathroom sink.
Service was great. The rooms were clean. The view from the balcony was awesome. There were people partying close to our room and woke us up with their loudness.
Clean rooms, good breakfast, friendly staff The heater in room 220 was so loud that I had to wear ear plugs to sleep at night.
location Old, dirty
Clean room, friendly staff, decent complimentary breakfast
quiet non congested traffic close to downtown room are smaller than usual
Sketchy neighborhood felt unsafe leaving the property at night . Pool had very imited hours. internet strength was up and down
He let me sit in the lobby while I found another room They did not have a room for me
The staff were very welcoming and helpful with every aspect. The restaurant, Mas, with its roof top bar & tapas was a very fun way to spend our first evening.
The Andaluz has a wonderful history and the remodel saved it's antique flavor. We found the employees friendly and knowledgable about its past. Loved the bar on the 2nd floor. All the beers on tap were local.
Friendly staff, great restaurant. Check in was in a small, cramped room. The room was kind of small, especially the bathroom. It is an older hotel that they have tried to upgrade. Not much of a view. Not in a great part of town but I am not sure Albuquerque has such a thing.
Great atmosphere. Beautiful inside and out. Great price to quality ratio. Comfy bed. Clean. Good location. Water pressure in the shower was really low. No complimentary breakfast. Receptionist was a little formal/stuffy, but still very helpful.
The hotel didn't have a pool, they give you a pass to use a public gym.. lots of homeless arround the area. My room wasn't cleaned on time so I had to call the manager.
My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
We made reservations because of convenience, and we will return for the same reason -- and because of the comfort, the beauty, the helpful and friendly staff, the cleanliness the price and just because it feels good,
the beds were very comfortable Beds were small for being double beds, bathroom was small shower was very close to door
Lobby decor Noisy people in room next door ..no enforcement of quiet hours....constantly running toilet in bathroom...no action taken upon notifying hotel staff
Good access to the areas of town I needed to go to.
All of the staff was very nice. no refrigerator in the room
I thought the Hotel was just great, I loved everything about it. I would defintely stay at Nativo again. Everything was excellent about my stay even tthough I can't click on the dots.
The bed was very comfortable. The staff were not helpful. Asked for some pillows and said they didn't have extra, seems very unlikely. Also, they act like they were the only one at the hotel not willing to help. Basically, customer service needs great improvement.
Very interesting design and easy on/off I-25 The cleaning staff could do a better job cleaning the bathrooms.
Very nicely appointed and comfortable hotel with Aveda toiletries and a great restaurant. Convenient location right off of I-25..
This is a nice hotel, especially if you're looking for something last minute. It has everything you need. The pool and outdoor area is awesome, so if you're traveling with kids, they're going to love it. Teepee right by the pool, hotub, pool is half inside half outside. Super fun. The interior is decorated with great local art and it's handicap accessible. Room service is reasonably priced. Staff is incredibly friendly and helpful. Really great stay. The crib it advertised on the website is actually a pack-n-play. That kind of sucked because there's no way to wash those, so who knows how many babies/toddlers have slept/pooped/peed/spit up in it. Bring your own of you're traveling with a small child.
The view of the mountains. The pool was clean. The jacuzzi was not working but the water was hot. There was a cockroach in my room and after trying to kill it twice i was successful and put it in a paper cup and brought it to the front desk. I told them what happened and they said they sprayed for bugs two weeks ago but they could spray the hallway again and my room. I asked them not to spray till we checked out in two more days. He agred and just looked at me with out offering to compensate us or offer us another room. We have stayed here before every time we come to Albuquerque for the past two years but will think about finding a new hotel to spend our heard earned money at.
The interior style was unusal and interesting. The towels were quite thick and the toiletry selection was good, Aveeda products. It was very dark and while in our hot climate ( I liive in NM A) it is a relief from the sun, after a while it seemed oppressive.
The location was perfect. It was within walking distance of the old town shops and restaurants. The pool was very nice and all of the indoor and outdoor decor was beatiful. The room and bathroom were surprisingly larger than expected. The staff were very helpful and accomdating There was construction going on right next to the hotel that was fairly loud and started relatively early that woke me up.
We were physically assaulted by the security guards on staff at the hotel. Never in my life have I witnessed something like this. Yes we were noisy which led to complaints... but it was for a party we told the staff a month before , and it was only loud because there were 20+ people all in one room since the staff DID NOT PUT ALL OUR ROOMS on one floor like we requested mknths before, several times, to avoid just this. Instead they put us by other guests and mixed our rooms up. This would have avoided other guests hearing us and being upset. Security came and physically attacked two of our guests for arguing with them about the policy as they seemed very aggressive. We were all shocked. Needless to say there is a nice lawsuit ensuing against this hotel. Happy visit!
View was great. Turned out that Friday night was a party night for a room near us. Loud and drunk young folks. Had to call security and police to get them under control. Room was not really cleaned each day, just a few things done. Chairs not comfortable, not enough electric outlets. No extra blankets in the room. Bed not comfortable.
My room was comfortable, the restaurant and reception staff were very friendly. Great location near old town. Free parking I was disappointed that they didn't have the fireplace going in the big hall to make it a bit cozy.
Loved that the hotel was situated where old town and st Claire winery were walking distance easy to get around to places. Hotel rooms were clean and beds were comfortable Didn't like that happy hours was unavailable on weekends and no breakfast was included with room stay
Nothing Very unattentive front desk. Asked for suggestions for dining in the area and got blank stares. Called front desk about fighting in the hallway at 2am and the yelling and screaming continued for over an hour.
Very friendly staff. Pool area was well maintained and covered by Aaron. The restaurant was a big surprise - usually do not expect hotels to serve food as good as we got there. Nothing - perfect for a guys weekend.
I absolutely loved the style of the hotel. The room and view were stunning! The staff were professional and everything was spotless. The attention to detail was much appreciated. the extra touches such as the Old Town Walkin tour and the cookies at check in we're fabulous. The gym wasn't functioning as it was being refurbished. Also the food in the on site restaurant was very spicy hot....hot...hot, and should have come with a warning. The food was delicious if you can handle the heat!
Lobby Old bathroom
Employees were really nice and helpful.
Staff was very professional and kind. There is a nice pool and a patio. Overall very pleasant. Rooms are standard.
Clean, Modern, great breakfast, great ambiance
The cleanliness. The coffee and tea available at the "nurses stations" in the morning. The baked goods at breakfast. The quiche at breakfast. The lack of more substantial food at breakfast. What was available was delicious, but it'd be nice to have some fresh scrambled eggs, bacon, and hash browns available.
Loved the staff and their attentiveness. Surprised they charge for wifi, breakfast, and all that jazz.
The shuttle service was great. I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport. Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming! Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
access to airport.
Room are up to date and clean
All staff that I encountered were helpful and sincerely interested making sure I had what I needed. Excellent family activities available on site. Spa and fitness center are super!
This hotel has a lot to offer in activities and location. However there were a couple of things they did not do well. Short sheeted beds, unable to get dinner reservations for a 50th birthday. allowed room to become depleted of Toilet paper and charged an additional resort fee per day in addition to online room and taxes. Horse back riding was great and worth another trip.
You felt like you were in a different country. It is so beautiful, serene and relaxing. I recommend this hotel to anyone, it's an amazing place to stay!
Ahh it was gorgeous and so relaxing! It was the perfect getaway from the rat race. The staff was very friendly and courteous. The food and drinks were delicious. In fact my cousin's eggs arrived late and cold so the manager made both of our breakfast's on the house. Talk about customer service! I got a pedicure and manicure at the Spa and it was excellent. The fitness facilities were state of the art with cardio and weight lifting equipment. Not only did they have cold water but fresh cold plush towels in ice, Wow. If you want to get outside there are nature trails. On certain days they have all sorts of activities such as nature walk on the trails, horseback riding, yoga, bread making in a clay oven. I only wish our stay was a little bit longer. The one drawback is to receive wi-fi in the room there is a daily fee of $10 and the business center is only open during the week. I think the Hyatt is behind the times there, I can go to the Hampton Inn and get free wifi come on! But luckily I did not go there for business. Santa Fe was a quick 45 minute drive away. If you are looking for a peaceful setting, off the beaten path, but still in the lap of luxury then Hyatt Regency Tamaya is what you are looking for.
Fantastic experience in a beautiful setting. Multiple pools and excellent spa service. The bicycle path was somewhat disappointing for an experienced cyclist. Balloon tire bikes and a 3 mile loop is the extent of it. Also, if you don't rent a car it's a bit isolated. Great golfing and restaurants and easy access to a casino. Highly recommended, slightly pricey.
My visit was the last week of March. Pool was under construction and I had view of a parking lot. Only choice of food at 9pm on a Friday was BBQ in the lounge. How hard would it be to have an option for a milder blend of coffee? I would only recommend this hotel if I were there w/small kids that would use ammenities or to play golf. Otherwise save your money.
I CAME AS A GUEST FOR THE TNT/CLOSER MYSTERY WEEKEND, AND WAS AMAZED AT THE COMFORT AND STAFF DURING MY STAY. THE SECENERY AND LOCAL CULTURE WAS BEAUTIFUL. THAT IS WHY I HAVE CHOSEN TO RETURN HERE ON MY NEXT TRIP THIS YEAR.
AS you approach the resort, you wonder where is this hotel, then out of the rocks appears this adobe style building. You will experience complete tranquility,incredible food, awesome hotel service and I cant even explain the SPA! With any spa service, you get to experience many more relaxation amenities! Prepare to spend the entire day at the spa! (No extra charge)
We were very impressed with the location of the hotel in such a serene and beautiful setting. Also, we were delighted by the gracious hospitality of the staff, especially in the Santa Ana Restaurant where the hostess and server (Sharon) made us feel right at home. We look forward to a return visit.
We arrived at the hotel on Christmas Eve and were immediately pleased with the staff, layout and amenities. It is a place to really relax and enjoy the surroundings. Christmas Brunch was outstanding and attended by many locals (which I see as a good sign). We loved taking a hike near the hotel, hanging out in the lounge, all the outdoor fireplaces and eating a snack in one of the restaurants. We actually went out of our way to enjoy our last meal at the hotel prior to departing on our Albuquerque vacation. Highly recommended.
An absolutely beautiful, peaceful place. Everyone was so friendly and went out of their way to make you feel welcomed. It truly was a place to relax and recharge; I loved the spa! I would definitely go again.
This was my third visit to Tamaya and it really was a charm! The staff was so friendly & helpful, the service was incredible from the moment we drove onto the property, the room & view simply breath-taking, food scrumptious, spa services delightfully relaxing & soothing .... what more could you ask for! Thank you so much for making a special birthday celebration & vacation even more memorable. I can't wait to return as each visit just gets better than the one before. How can that be possible?
It was convenient to the VA Hospital and the airport. I always stsy here when overnight lodging is needed before or after a flght. Bed was comfortable and room spacious and clean. My top sheet was threadbare and i could feel the uneven floor that creaked and moaned when the walked on it. A few upgrades would improve my rating. Upgrade the bedding and fix the flooring. Perhaps new carpet and baseboards. An added value and convenience for little would be to install USB outlets throughout especially at the desk and nightstand
Great staff.Took the shuttle to the zoo.
Location, convenience They advertised a small gym but there was none at all. Their smoke free rooms are upstairs to their smoking rooms and they smell of smoke. Couldn't sleep there. Left for a different hotel. Staff was understanding.
Very convenient location, near airport. Good amenities for the price. Nice place to stay if you are looking to get to the airport bright and early!
Bed and linens were comfortable, room was fine. Nothing fancy, but well-equipped. Breakfast had real cooked eggs and sausage (and I think a waffle machine, but I didn't look too closely), not just the all-carb except hard boiled eggs breakfast you get at similarly priced hotels. Front desk was fine. It was a quick airport stay for me, and was everything I needed with no complaints. I personally don't like all styrofoam and paper products at breakfast, no real mugs, so you can't heat up your milk to go in your coffee, but I realize that's a personal preference. Next time I'll bring my own mug and it will be fine. And the clock and lamp on one side of the bed seemed to be unplugged, but I didn't have time to deal with it and didn't need them. These are small things in an overall good economy hotel. Not fancy or terribly up-to-date, but very functional, clean and solid.
Super comfortable bed. Clean room. Great bargain! Room smelled a little smokey. Nothing a little perfume couldn't fix.
Clean Thermostat was not working properly in room. Room was freezing. No extra blankets in room. When I called for one they gave me one but charged me $7. Horrible
The room was clean. My room was right across from the laundry room and it smell of cleaning chemicals. Also the hot tub was not very hot.
We went to this location for a weekend vacation. We showed up later in the evening to check in. The front desk person advised me that I was going to be in a smoking room and asked if that was okay. It was not okay so he upgraded me to a NICE suite..... I really got a bang for the buck! The room was clean and also the breakfast was really good. The only thing that was bothersome is that the last day we were there the hotel ran out of towels and I had to dry myself with my wife's wet towel. Otherwise we didn't spend enough time at the hotel to have anything really bad happen. Ran out of towels.
Friendly , helpful, courteous staff. Good breakfast, kept food full .. Very good variety. Nice, comfortable .. Construction going on but did not interfere with our stay. Visited with our long time friends in lobby and nice visit. Lobby couch a little dated but they are in the works of improving and upgrading.
This hotel is wonderful if what you want is very clean rooms and bathrooms, very comfortable beds and linens, wonderful staff, free airport shuttle, ample access to a computer with printer - all this, and probably more that I am forgetting - at a really great price! A special shout-out to the Front Office Manager Tim Martinez who is really excellent at his job! If I come come back this way again, I'll be definitely staying here again. There wasn't anything I didn't like - this is a place that checked all the boxes for me!
great breakfast, helpful staff. in the hallways the carpet smelled old and the smell was being masked by too much carpet freshener.
Great breakfast, good facilities Maintenance issue with room, outlets did not work, it was minor though
How comfy the bed was and the room and the staff was very very helpful and friendly:-) N/A
No clean The thermostat was broke
The staff was very friendly and accommodating, the breakfast was very good. The previous occupants in the room I was assigned to were smokers. When I walked into the room I immediately could smell smoke. I asked for another room and was given a room that smelled cleaner.
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
Great front desk staff. Very helpful in getting loaded early to get to the airport. For the value it was perfect. A place to sleep and get up early to get to the airport.
The bottom sheet kept coming off the mattress, which had no pad or cover, the pillows were thick hard squares that were completely uncomfortable, and the air conditioner was really loud.
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
The restaurant Courteous staff Nice rooms Hated leaving
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
Our room smelled like cigarettes and it was very very noisy. The price of the room did not reflect the socioeconomic status of other occupants.
It wasn't the best place we've stayed. You can hear everything. The conditioning unit burned. It was kind of dirty.
Overall, we had a very nice experience. The room was clean, the bed was comfy, the breakfast was delicious. That's the most I look for in a hotel, especially since we stayed for one night during a cross country road trip. It was a wonderful change from sleeping in our car at a rest area. The only downsides were honestly very minimal, considering we stayed for only one night. I found a small roach in the bathroom that I had to dispose of, and the internet connection was very spotty and, for the most part, nonexistent.
It's comfortable, the staff is friendly, the price and location are great.
Located nr. Expressway, clean and comfortable. Located in the old part of Albuquerque.
everything was true to the description online. Delicious was breakfast and loved the $5 coupon. Location was right off the highway. Fitness facility was good enough. High-quality staff. The walls of the room were pretty thin. We could hear our neighbors and the cleaning staff in the morning.
Excellent breakfast and value. Elevators too small for luggage carts
Nice southwest theme. Interesting art - especially the local art behind the front desk, and even better, the explanation of it to the left of checkin. The complementary breakfast was generous, and the waitress/hostess was very nice and accommodating for my wife's special dietary needs. Keep up the good work! Mike Palatas The latch mechanism for the hand wand of the shower in the handicap room we stayed in (112) was broken - would not lock in position on the vertical slide bar.
Quiet room, comfy beds, smelled pleasant, staff friendly. Breakfast was good. Decorated nicely.
Good place to stay. Clean, convenient, good bed. Only issue was small elevators did not accommodate the luggage carts without a struggle. Would recommend.
Staff was very helpful and accommodating, even after the website we booked through (getaroom.com), completely messed up our reservation! Breakfast was great. My only complaint was that the beds were way to soft!
The included breakfast was excellent. My breakfast burrito was superb. Bathroom was worn out. Come on...can't you replace a worn out toilet seat?
The bar was comfortable and the cocktails were good. My room was very comfortable, clean, and the bed was great. The housekeeping staff were friendly. The front desk was superb. I love the airport shuttle service. I didn't like the location. The property was located on a very busy street and the walk to Old Town wasn't pleasant. Twice i had breakfast at the hotel and twice i was brought the wrong item.
The breakfast was excellent & served on real china not that awful plastic or styrofoam stuff...the eggs were the real deal...not the pretend kind from the lsst BW we stayed at. Staff was lovely A little dark and gloomy in the halls but well maintained
The bed was so comfortable, the room was clean, there's a Starbucks in the hotel. Nothing
Friendly convenient and affordable.
the hotel was a bit old but had that awesome clean towel bar soap smell Starbucks is right there And you can go to the restaurant in the lobby and still get authentic NM food. The staff is incredible fun folks who make you feel like a friend. One of them even did an impression for me, HILARIOUS love it, A++++++ would buy again Nothing notable They even brought me a flat iron and hairbrush
The staff was very knowledgeable about the area and had some great recommendations for places walking distance for meals. Parking is extra, and it wasn't apparent in the booking or when I checked in and they gave me the pass to get in/out of the garage.
The staff was great and courteous, very clean. My new go-to hotel when in Albuquerque .
The only great thing about our stay was the older gentlemen at the valet. He over exceeded the customer service expectations. More of your staff members should follow his example. The beds were awful. You might as well put sheets over a pallet of springs. For the amount of money people pay I think the hotel can afford better mattresses. Our faucet in our room has a horrible leak. You might want to tell housekeeping to do a deep clean on the furniture it's a tad dirty. As for the front desk rule of thumb don't let your guest stand around for 15 minutes because you failed to notify valet. 2 seconds on the radio and your done. But seriously almost 30 minutes waiting all together to retrieve a phone charger from the car is a little ridiculous all that was, was a lack of communication. ***** 5 stars to the older gentlemen in valet***** He is a true employee and if you don't notice that as management you lack as well in training and bringing the expectations needed for great guest services.... I hope you tell him to.... The mattresses Poor guest services (Front Desk)
The food was way to expensive and hard to place an order for room service