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Passenger van |
Compact |
SUV |
Intermediate |
Standard |
Full-size |
6 locations in Ripley
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Reviews
8.0 Very good
Jul 2020
Pros:
Staff and location in Saint Albans, WV is excellent.Cons:
Unfortunately the vehicle I was given had bald tires in the front. Awful handling with minimum water on the road.10.0 Wonderful
Sep 2016
Pros:
Fast efficient and they were knowledgable and had a smile which created a pleasurable rental environment.Cons:
Honesty....nothing!!! Rental was great.One location in Ripley
One location in Ripley
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Reviews
2.0 Poor
Oct 2022
6.8 Okay
Aug 2017
Pros:
Everything was satisfactory.Cons:
The signage directing you were to return your call could've been better. You just park your car wherever you want, make note of the mileage and fuel. And take an elevator or stairs to the first floor and return your keys. There is nobody around.6.4 Okay
Aug 2017
Pros:
Scarcity of vehicles caused upgrade. Quick check in.Cons:
Long long slow slow line. Slow computer system. Multiple people in training.One location in Ripley
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Reviews
10.0 Wonderful
Jul 2019
Pros:
Staff was easy to work with and helpful. Drop off was a breeze.Cons:
Offer a bottle of water or assistance with baggage.10.0 Wonderful
Nov 2017
Pros:
We had a mid-size car and were upgraded to an SUV for a really good rate. Staff was friendly, professional and very helpful.6.0 Okay
Jul 2017
Pros:
Car was great. It was clean. Easy access at pickup.Cons:
Meetings cut short a day. Rushed back 75 miles to airport for a one day deduction. They would not credit because I prepaid in full for 2 days. Told me to call 800 number. They said same thing. Rules Rules. Rules. lol. Who reads the small print anyway. We just expect large national companies to treat us fair. They also told me at pick up that the 3rd party insurance purcjased from Kayak wold not be accepted and I would have to pay for any damages immediately and get reimbursed. They lost a customer. I asked them to remove me from Gold Rewards program. My new job requires a lot of travel but I will sign up with another rental company program with southern hospitality.2.0 Poor
Jun 2017
Pros:
NothingCons:
Hertz denied my rental after Kayak.com charged my credit card.9.6 Wonderful
Jun 2017
Pros:
New truck with plenty of technology perks. Good, efficient service at counter. Easy and quick.Cons:
N/A8.0 Very good
May 2017
Cons:
KIA Optima was pretty small for a "full-sized" car.One location in Ripley
Pick-up location | Ripley |
---|---|
Car types | Van |
Rental locations | 1 |
Airport locations | 0 |