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Friendly serving staff, pool and AC Front desk staff not friendly and breakfast too old fashion.
The friendly staff, convenient location in relation to the lake, shops and restaurants, the Spa facilities and the general ambience of the Hotel.
Beautiful hotel with lovely, friendly staff and athmosphere, and good facilities. Our wedding party were very impressed with the quality of the food and the excellent service. We had an attic type room. While the room was adequate, the bathroom was very small. My husband could barely get in the door, as it could only open half-way, due to the position of the bidet, and the shower did not have an adequate screen to stop the water splashing on to the floor.
Good location close to the Lake and the town centre The interiors are clean but very dated
My room was full of pets - I think this says enough My room was full of pets - I think this says enough
good location none
Comfortable and friendly staff
The staff were excellent as was the location of the hotel Furniture and rooms and general layout very dated. surprised no coffee making facilities in room. Finally, does not cost very much to have Kelloggs corn flakes for breakfast rather than cheap stuff.
The place is very noisy. We've booked several weeks ahead and told the hotel we were coming with a 1 year old baby. Sure enough, our room (best category) was right above the ballroom, were they had music until midnight. Then afterwards we could hear someone in the room next to ours snore - as if there was no wall at all. Next day, until about 3am disco music from an open air disco across the road. No fun at all with a small child, and certainly not 4 star accomodation.
Emailed hotel a few nights before to find out about transport from vbs airport and they were very helpful None
Keep in mind that 4 stars in Italy would never be 4 stars in Germany, Austria or Switzerland...
The hotel was very good with excellent facilities, quite expensive but worth it. The hotel staff were very polite and attentive, everything you would expect from a top hotel. There was no hot chocolate for my daughter's breakfast!
Had a very pleasant stay at The Feeling Hotel Luise. All the staff were really helpful and very efficient. The food was outstanding. The location is perfect, short stroll to town centre and to the lake. Would definitely return to this hotel if ever in the area.
Clean and comfortable. Location is good as it is close (within walking distance) to the town centre and to my conference place. View is wonderful.
The receptionists had great english and were extremely friendly and helpful. They organised buses, dinners, taxis etc for me. The breakfast was great. The only thing they might need to improve is advertising the price of the evening meal served & also pricing on the mini-bar in the rooms.
The whole experience
service was excellent staff very very nice The purpose of the holiday wa to relax after my partners illness. The air conditioning had been turned off, this affected my partners health so we had to cut our holiday short as the air conditioning could not be switched back on. Pity as a nice hotel but a very expensive none relaxing holiday for us.
It was all good, I would stay there again and I will recommend this hotel to friends and family
An evening buffet dinner was served from 7 to 9 pm. The food was very good. The hotel was situated on a busy road roughly 8 minutes from the town centre and the lake. The hotel "theme" and design did little to enhance the hotel and would be more appropriate in an urban enviroment like New York rather than near spectactular italian scenery. Although the towels were changed daily, the bed sheets were not changed until we requested they be changed on day four of our six day stay. Our superior bedroom was situated to the rear of the hotel overlooking the swimming pool, the car park and a very big factory nearby, also a view of the surrounding mountains. The price we paid for our six night stay was expenisve and we were disappointed with the location of the hotel.
The quality of the hotel, the suite was very comfortable, pool was excellent, just right for families. Very quiet interms of noise, lots of things to do. 10min walk into town.
This is a great little Italian hotel slap in the middle of Riva del Garda. It is traditional and stylish. We stayed for one nignt in August while attending the music festival and we had a very pretty balcony room with a view of the piazza and the tower. The hotel has good basic facilities and is completely charming. We ate breakfast which was exactly as expected in Italy with a good simple buffet. The restaurant was busy in the evening with plenty of Italians but we did not eat there. We would have but we were on a brief stay. Riva is a stunning place and our stay at the Portici will be one highlight of a lovely summer.
The clean room and the window and balcony facing the piazza The beds were to hard
Good location, very close to the waterfront, doorman let us in after 1am with a smile. Long walk with luggage as it is in a pedestrian area, room very hot. Breakfast fruit juice was a mix, not real juice.
location was fantastic, service very good
Everything equaled or exceeded of the quality and standards excepted. Coffee/Tea/Kettle in the room woould have been nice
It was too cold in the room
We are regular visitors to this hotel and really enjoy it. Its location is perfect overlooking the harbour and among bars, shops and restarants. The restaurant provides a wonderful panoramic view over the lake and harbour.It may not be the best in town but it is really good value and I have to say, location, location, location. Plenty going on in the town day and night to keep everyone happy. Mountains are easy to walk to out the back door and the lake out the front. Lovely roof terrace for a sunbathe or a splash in the small resistance jet pool. We will be going back again in 2011. Well done to the staff and Best Western No
Very nice hotel. Perferctly situated close to "everything" in "old" Riva. Staff in Breakfast Room rude and unfriendly for no reason (not busy at all)
The hotel position on the lakeside
Location, location, location ! Poor
friendly helpful staff; free and easy availability of bikes; good location perhaps improve variety of breakfast; pool not really useable;
The hotel was cenrally located, lovely breakfast and a very nice room.
The seaview was great! The staff was very helpful and nice.
The location is ideal, rooms small but adequate, very poor breakfast choice, could improve quality using fresh fruit , not tinned.No Bar to relax in ,only reception Very little detail to breakfast presentation and choice, definite room for improvements there .Young gril attendinfg breakfast service extreemly bad manner with visitors and no interest in her role at all.Should address as it was off putting
Great location, super clean, very nice bed, closet, desk, bathroom. no internet service available
Excellent hotel close to railway station and city center in a very quiet corner.
Very clean, good breakfast and efficient staff,
Extremely clean and confortable, the staff was very nice. Great location. The dinner was not great in quality, we did not like it. The menu sounded good but it was actually basic and poor.
Excellent staff. The manager was particularly helpful.
No hot water in a 160 € room !!!!
Attended a shoe fair no internet service
Friendly staff. Good location.
location and facilities
Good location A bit dirty
Breakfast was good and the location was convenient It was very basic for 100 euros per night - but then so are all hotels in this area.
The room we got was poor, not corresponding to a 3 star hotel
the location was the bet point of the hotel there was never any one at the reception, the rooms were very dated for the price they are charging...
Good position, very central, but not too noisy. Decent swimming pool and patio area. No air con, which was unbearable at night. Bedroom was too small for 3 people - beds were crammed in. Bathroom flooded twice. No-one ever at reception, so difficult to find someone when needed.
frindly family owned hotel, fantastic location
Excellent parking facilities are available, When we arived we were surprisingly ushered to an apartment 100 yards away towards the town which was fully equiped and totally outstanding. Breakfast was also included and excellent. Reception was not manned when we arived so had to wait a couple of minutes for someone to show up.
The hotel seemed very basic. But, actually, was a very good hotel in the end. They have a solarium area at the top with a whilpool, this was great. Also, had a great swimming pool and very very well kept grounds. So, very impressive. Rooms basic with no air conditioning, but windows opened up like patio doors, so lots air in.
Comfort,restaurant food excellent, Breakfast was not good, lack of space too crowded.Reservation of sunbeds before pool opened and non availability of these as apparently reserved by towels, but not used!
The staff were very friendly The spa is only open for 4 hours a day but this was not clear on the website
Spa was beautiful (if only for adults) Family room was good size We did not realise when we booked the hotel that the indoor pool facilities were only for 18+ adults. It should be made more clear in the publicity ... the children were disappointed.
Staff spoke good English and were courteous, Internet always worked.Secure parking, Food and wine very good value. Walking distance to town.
the pool and room.
very bad food
The staff Were all very friendly and efficent, and had a really good standard of english. (This is a very German tourist area). It is only an eight minute walk to the Grand Hotel Liberty There is no tea/coffee facilities in the rooms. Housekeeping will clean your room even if you put the "do not disturb" sign outside the door. This is rated as a 4star hotel, apart from the room being a bit bigger, there is very little difference between it an the 3star my friends were in
This hotel was very expensive and it did not warrant it's price per night.
I liked that the hotel offered bikes, several pools and easy access down to the town center. no
sport facilities, breakfast buffet, disponibility of staff, competence of staff, informations available (fliers)
Lovely modern building with lots of wood in interior and exterior, good bed and spacious room, great breakfast, play room for children in the hotel and playground in the hotel park also, nice pools for children inside and outside, possibility for sports (aqua trekking etc.) in the hotel, bikes for hotel customers balconies have no privacy
Proximity to area attractions at value price.
It was located in the centre of the old town which was an excellent location to visit the town and the lake front. It also ran its own restaurant below which specialized in German cuisine, and the quality of the food was excellent, and the price reasonable. The room was well kept and clean with all the facilities needed. It had no parking but paid parking was available in a secured carpark 5 minutes' walk away.
Francesca in the reception was very welcoming and helpful. The hotel is in an ideal location for immediate access to old Riva del Garda and the lake. It is clean, bright and comfortable. Nothing major. We paid a bit extra for the suite to discover that it is on the fourth floor with such a slow lift that we had to use the stairs (74 every time!). Could be a problem for some guests, though we didn't mind. Wireless internet was supposed to be available in the room, but this was not the case. We appreciated the offer to buy us a cable, though were happy to use our computer in the Breakfast Room.
Location, cleanliess of the room. Mini-bar didn't work at all, we couldn't use it as a refrigerator (not could water, no ice, but temperature outside is + 35 at least) Hotel staff told us, that if we need smth fresh, we could leave it at the kitchen of the restaurant. There are no any plates & glases in the room. Air condition didn't work during the night. I couldn't recomend to stay there at least in summertime.
Our best hotel stay ever!!! Very nice and professional service and fantastic room!
Comfortable conditioning, cleanly, quietly
the location. there is no park near.brekfest was fair/
Friendly, helpful staff. Great menu in restaurant. Good breakfast.
Right in the centre of Riva. Good location, friendly staff and you must try the Goulash Soup in their restaurant.
Excellent suit with good sized room and Jacuzzi Parking in the area proved to be very difficult