Pros: "Very nice and accommodating crew!"
Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Pros: "Overall experience was good!"
Cons: "Keep the good work up."
Pros: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Cons: "Nothing. Keep up the good work"
Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Pros: "Yes overall probably the best flight to Chennai from DC"
Pros: "Crew was very friendly"
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Cons: "Improve quality of service and cleanliness."
Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"
Pros: "Was the crew amazing and nice"
Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."
Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Pros: "qatar airways"
Cons: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Pros: "Excellent seats..."
Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Pros: "The flight from Doha to Beirut was not fully booked, we could move easily."
Cons: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."
Pros: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"
Pros: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Cons: "I wish there were more vegetarian options on the menu"
Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "Great service and great meal options!"
Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Cons: "The seats were cramped"
Pros: "I love this app , it's awesome it's save my money and time"
Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "Food, seat, overall comfort and timeliness."
Cons: "The entertainment system was not working - on a 12+ hour flight..."
Pros: "The in flight service was great.. Crew was excellent."
Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"
Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."
Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Cons: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Pros: "Good food, good service and clean planes."
Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Pros: "The crew were all lovely + meals were excellent."
Pros: "The crew was fantastic!! They saved this rating."
Cons: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pros: "The leg space is what got this flight a 3 star."
Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Pros: "Cabin crew was pleasant and at least smiled."
Cons: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Cons: "I miss my bag because the stuped worker. I arrived to my country without bag"
Pros: "A380 - was amazing. Roomy and quite"
Cons: "Our stewardess was not the friendliest!"
Cons: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Cons: "The food is good k"
Pros: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Pros: "The entertainment was good"
Cons: "The food on the 2nd flight was bad"
Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Cons: "Actually making the flight"
Cons: "Movies , Wi-Fi , Live Shows"
Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Pros: "The crew was great! The entertainment was pretty good too."
Cons: "The cabin was WAY too warm."
Pros: "Baggage out fast Separate bus for 1st and business"
Cons: "Cabin was cold Seat not as comfortable as other business classes"
Pros: "Food was good. Crew was kind and gracious."
Cons: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Pros: "Great staff and air flight attendants"
Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"
Pros: "Spacious seats"
Cons: "Bag check process"
Cons: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."
Pros: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Cons: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."
Pros: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Cons: "Several delays and gate changes."
Cons: "The way the movies, needed extra parts. No touch screen"
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Pros: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Cons: "Boarding and in-flight experience were excellent."
Pros: "Everything except the seats."
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Cons: "The flight was delayed by 85 minutes from Newark to Zurich"
Pros: "Good staff, good boarding, good announcements"
Cons: "The chairs are so small!"
Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"
Cons: "It was very late, with us on it."
Pros: "Comfortable flight. The crew was very nice and amenities were fine."
Cons: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."
Pros: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Pros: "Friendly Staff"
Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Pros: "Stewards are very kind and friendly unlike those in US flights."
Cons: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Pros: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Cons: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."
Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Cons: "Seating and foot space was uncomfortable to me."
Pros: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Cons: "It was delayed a little."
Cons: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pros: "Newer plane"
Cons: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"
Cons: "I had a good seat, the plane was comfortable and the crew was nice"
Pros: "Night flight. Food is fine."
Pros: "Perfect service, on time"
Cons: "Lights were on too long for an overnight flight"
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "Food & entertainment system"
Cons: "Tight seats"
Cons: "Crew could have been more friendly."
Pros: "Specially food service and also boarding"
Cons: "They checked carry on again even you passed from the counter I felt very bad about this"
Pros: "The crew were all very polite and friendly."
Cons: "Nothing to complain about!"
Pros: "Crew was very good."
Cons: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Pros: "Flight time and layover at connecting flight"
Cons: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"
Cons: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Pros: "Excellent service, food, and entertainment options!"
Pros: "Excellent service with comfort"
Cons: "All was great"
Pros: "Friendly. Lots of food and accessories."
Cons: "The seats were cramped together"
Cons: "The lost 3 of my bags"
Cons: "I'm very angry because the trip late more than an hour, which caused me to delay the trip Riyadh to Abha and lost the value of tickets. I think this is last flight of me for Turkish airlines."
Pros: "The food and entertainment were okay."
Cons: "The staff was rude. The entertainment consoles didn’t work well."
Cons: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Pros: "I liked the food and the staff were very friendly"
Pros: "The food was excellent."
Cons: "The middle seat was cramped."
Pros: "The entertainment was excellent!"
Cons: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Pros: "No delays Courtesy of crew Very pleasant fly"
Pros: "Offered us a free meal for the poor service."
Cons: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Cons: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Pros: "One of the best airlines over the world"
Pros: "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
Pros: "Great service, polite."
Cons: "A bit slow serving food."
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pros: "Easy checking reasonable wait."
Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."
Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"
Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."
Pros: "I liked everything"
Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Pros: "Excellent service and food."
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Pros: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Cons: "Leg room for the seats were a little tight."
Cons: "Absulotely nothing."
Pros: "Food was good. Service was excellent."
Pros: "I like everything. Flight was so good."
Cons: "I like everything."
Pros: "Care and attention the flight attendance showed."
Pros: "Comfortable. Excellent service"
Cons: "The touch screen did not work properly"
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Cons: "Very nice crew and great food"
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Information on arrival time was not correct"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "Need more leg room!!! Larger meals needed."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Cons: "Flight was cancelled."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Really friendly staff. Great service"
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "The flight was great."
Pros: "The supplied pack of toothpaste/toothbrush"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "Great crew service. Among the best ever."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "Nice crew"
Cons: "Better food, some entertainment, better bathrooms"
Pros: "Crew was excellent."
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Pros: "On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight."
Cons: "I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight."
Pros: "Everything except the checking in process"
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Cons: "food screens"
Cons: "You canceled my trip"
Pros: "Efficient boarding, friendly crew, nice range of entertainment options."
Cons: "An economy seat is an economy seat ...."
Cons: "Luggage was lost."
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pros: "The boarding process was well organized and fast."
Cons: "We were unable to fly this trip."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Cons: "Flight got delayed 9 hours."
Pros: "Timely, friendly, clean plane"
Cons: "Food was bland!!!"
Cons: "Wish we’d had a bit more legroom"
Cons: "We never got on that flight!"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pros: "crew friendliness"
Cons: "selections in entertainment system is very old."
Pros: "Food was great."
Cons: "Entertainment was frustrating"
Pros: "They were nice"
Cons: "They were good"
Pros: "Service was very good, flight was very smooth"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Cons: "Seats on airplane from Frankfort to Cairo"
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Pros: "Flight attendants, food, drinks and space."
Cons: "Crew very rude unlikely Lufthansa"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Cons: "Flight delayed by about an hour"
Cons: "bad weather, not your fault"
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Cons: "Seats were not comfortable even in business"
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Pros: "The entertainment choices were excellent"
Cons: "Boarding three planes to three different destinations from the same gate is very confusing."
Cons: "It was too cold on the plane."
Cons: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."