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The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
the atrium and restaraunts
Luxury, comfort,convience,surroundings,shopping,service,views,food, availability,decor,location to city attractions, privacy,local to airport. nothing
I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
Everything was wonderful
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
The gaylord sent me and my 4 yr old granddaughter to the great wolf lodge to swim because their pool was closed and my granddaughter told them all at the reception desk what she was going to do while she was swimming and they felt so bad that they made her 4th birthday perfect. The only thing I did not like was the confusion at check - in because they could not find my reservation.
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
The room smelled like smoke.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
Indoor water park is included with your stay. We have been going to the Great Wolf every December for 9 years now. Our three kids have always enjoyed our stay here until this year 2016. Sadly this location is in decline and needing to be running at 110%. Staff very sweet and apologetic, but apologies don't get me my full experience for my dollar. Our room was not ready at 4:00pm check in. It took 2 hours and 23minutes to get our room. The Hotel did not offer anything for this inconvenience, I had to ask. (We we're not the only family who's room was not ready...many others were being told the same thing.The 2nd day 1/2 the water park rides and pools were closed. Disappointed this year. Reconsidering our trip next December. Might start new tradition.
Continental breakfast wasn't offered.
Location in proximity to where we wanted to go. Staff was friendly. Room service was good. I paid neArly twice the rate of a 3-star to get executive level amenities. We ended up in a normal king room. Not sure if that was a mistake or their definition of executive level.
Friendly staff, I love the tennis courts and want to visit again to use the outdoor pool by the lake. The proximity to shopping is nice and very close to the airport.
The room was very clean and comfortable.
The front desk staff was fantastic, the convenience of being at the airport is wonderful, and the view of the runway was spectacular.
This is not a good hotel for local stays. It is right on the airport and getting on and off the airport is problematic.
clean, nice areas, modern the price was too high to be considered a 4 1/2 star especially located in the airport area of DFW, very inconvenient to leave and enter this hotel. I think the price was too high for this property that I paid.
The location, gym, room, staff, and restaurant. No complaints.
Ease of check in. ProfessionalBlack out shades awesome. Insulated room from airport sound. kids in room next door screeching. Pool area is horrid. No plants or ambience. No coffee pot in room have to call and ask for. No insulation between rooms and I needed to sleep
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rooms were great-no plane noise as I expected. Bathrooms were large and quite 'stylish:)' I was confused with the actual 'gettting' to the hotel-but once I found it-it was easy to navigate.
Right at the airport. Don't have to leave the terminal to enter the hotel. Beautiful interior; clean, quiet, comfortable room; great gym; nice restaurants; friendly, helpful staff. No Starbucks.
Friendly front desk staff. Too pricy.
cost and room
HBO, clean bathroom Room was small/cramped
Clean hotel....good hot breakfast....Friendly staff
Staff assistance nothing
The staff was AWESOME!! The morning breakfast was varied (we were there 5 days), I had a freeze pack that needed frozen every night (for meds) and they took care of that for me. Thanks for the 'Welcome' snack! Internet actually WORKED ALL THE TIME!! The TOWELS/WASH CLOTHS were CHEAP!! VERY rough, thin and just not even medium quality. Costco towels are not all that expensive and are better quality! The remodeling in the bathroom looked like detail work was not important.
Staff was very nice. The air/heat was not on a thermostat so your options were only high, low or nothing.
Location to track
location lot of work going on inside
Easy drive to Dallas Ft Worth International. Very nice for the price.
When we arrived the place was no longer a Sleep Inn hotel, it was Denton Creek Senior Living
We only stayed for the night, we were at the room at 9:30pm - 7:00am, so really didn't experience anything else. We didn't have a chance to try the breakfast because we needed to get on the road. Denton Creek is not on the building, the name on the outside was Senior Living Center. After questioning, I found out its 1/2 hotel, 1/2 senior living. I was the only one out of 4 family members, but I woke up with six bites on shoulder neck area.
Is extremely quiet nestled out in the country. After check out.
Desk clerk was great. House keeping was friendly. Bed and pillows were very comfortable. Towels smelled clean. Room had a moldy/sour towel smell.
Close to the racetrack and large rooms. The lady at the front desk on Saturday morning. Think she was the police for the oil used on the waffle machine which was very very nasty. She needed to clean it before putting oil on the machine. We did not even stay and eat the breakfast.
Staff was extremely nice and courteous. Room was clean and supplied with all necessities. We were very happy to find a hotel in this area. Need a few more. The carpet was worn but clean. Carpet in elevator definitely needs replacing.
This guest did not leave comments about this hotel.
The lady at the front desk called the taxi for us. She remembered who we were. Great customer service. They did not have spray for the waffles so I did not get to eat anything for breakfast. The line was to long.
This guest did not leave comments about this hotel.
Customer satisfaction is their #1 goal!!! Noise from stairs & elevator all hours of the night. Try to get a room on the opposite end of the hall.
Closeness to the highway Positioning of TV if in bed by window you could not see it very well
Price and location. No hair dryer or shower soaps in the bathroom. What's the deal with that?
This guest did not leave comments about this hotel.
Awesome value. Super clean. I love how Motel 6's are revamping their whole look. Super clean inside and the rooms look like they're from an IKEA ad.
Customer service is wonderful! Very clean rooms. A very peaceful,quiet place. Great vending selection and very close to large gas st Great vending selection and very close to large has stations. The room was insanely cold when we first walked in but I guess at this time of year it's easier to do that then to have it uncomfortably warm for the guests. Also the towels and blankets are so thin.
This guest did not leave comments about this hotel.
The best thing about this Motel is its location to Texas Motor Speedway. The room was surprisingly small and there is no shampoo or hairdryer in the room. Remeber to take your own.
Proximity to the racetrack and it was new. High prices on race weekend.
staff was friendly and helpful. Room was clean and well kept. can see Texas Motor Speedway from the parking lot. there was a mini-fridge in the room. although it did work well, it did have a slight odor inside it. Didn't put anything in it but bottled water so it didn't really matter.
Color and setup
The transport facility provided by the hotel for nearby destinations. Some more choices for dining around the place would be welcome.
Everything was great from the faculty to the cleanliness of the room.
Convenient location with access to the airport, free (albeit small) breakfast, very quiet, kind and professional staff. Overpriced for what it was, very poor water pressure in the shower, poor availability of hot water, slightly run down, bed was far too firm.
Proximity to airport. In 4 days I needed to request new room keys 6 times. The shower faucet handle broke in half when I tried to use it. They did not have a bottle-opener to lend, (which is annoying but not a deal-killer), but when asked they suggested I go to the Wal-Mart to get one. But there was a convenience store across the street that had some. Overall they were clueless/indifferent.
Quiet and relaxing
It was in a good location near restaurants and about 10 minutes away from the grapevine mills mall. The pool was very clean and the room was clean. The beds are a little stiff
The staff was amazing the professional attitude and courtesy that they showed you would expect from a 5 star they went out of their way to make sure everyone in my family had a great time There wasnt much for breakfast but it was still good
The bed, very comfortable The carpet, I had 2 large suitcases and moving to my room was complicated.
Beds and Pillows were great! Rooms were clean! The Staff was the best The shuttle was efficient when picking people up from the airport The breakfast was great The location, no where near a city. The gym shouldn't be called a fitness center Going down stairs is faster then taking the elevator
The taxi service for Comfort Inn was reliable and on time. A Continental Breakfast could have been available at 5:00 or 5:30 AM for travelers that needed to leave Comfort Inn for the airport at 6:00 AM.
Room was nice and breakfast was great. Bathrooms nice as well. Spacious for sleeping. Nice A/C Beds a little to firm for my back. But over all very nice.
Bed was comfortable Microwave + refrigerator in the room Refrigerator didn't get cold enough Air conditioning never actually cooled down the room Light in bathroom was super dim (hard to shower) Bathroom sink was almost impossible to use Cleaning service didn't clean everything Breakfast was pretty awful Staff was unprofessional (personal calls, chatting with each other while customers were waiting, only half were in uniforms)
It was nice It was very small
I like the hotel but I just don't like the beds they have - I find it hard to get a good nights sleep. Other than that this is a great hotel. Also avoid the first and second floor as it can be a bit noisy.
I would definitely stay here again. The room was comfortable, the staff was very friendly and they even have a shuttle going back and forth to Southlake Town Center. Loved it!
Considering it's a fairly basic hotel in an office-park area with very little else around, I was surprised to find that this Marriott had such bad signage. I arrived late at night, and after a bit of confusion parked in a lot near what I hoped was the front entrance of the hotel. Once I actually found the front entrance, the front desk staff informed that I would be towed if I left my car in that lot. (Glad I asked about it.) I asked for directions to the hotel's underground lot, but even then it took me a while to find it. My room was on Floor 1. You'd think this would be above the lobby floor, but it was below. From bottom to top, the elevator floors go 1, Lobby, 2, 3, 4, etc. The nice thing about Floor 1 is that it's a straight shot to the garage--no elevator needed. Everything else at the hotel was very nice. The room was spacious, the food at the bar good, and the staff friendly.
My stay at the Marriott DFW Solana was a pleasant experience in every way. I was promptly picked up at DFW by their shuttle, check-in was quick and easy, and my room was nicely furnished and clean. The lobby bar is very large an spacious with a very high ceiling, and the staff there is just as nice as the front desk staff. I would stay here again and I would recommend it to others.
Sometimes you can get this hotel for a steal and other times it's really full and the rates are much higher. Either way - I'm always happy at this hotel! It has a very welcoming appeal in the front lobby and a comfortable lounge and bar. The rooms are well kept and the beds are super comfy.
A good property if you need to visit Sabre Headquarters. It is clean and the staff is friendly, it is just a bit far from many places to eat. You are kind of a captive audience if you stay at this property. Would not recommend rooms on the 1st floor, it feels like you are in the basement.
Shuttle driver from DFW airport was obnoxious -- chastized us for standing in the wrong location, even though we stood exactly where the front desk told us to stand for shuttle pickup. The front desk agent was also snaughty -- If I hadn't have been staying here for a business conference, I would have checked out and gone to a different hotel. Both of the ladies in the Concierge Lounge were very nice and helpful. Front desk was again uncooperative when we asked for a late check out due to our plane being late. The building was nice, but the staff (with the exception of the Concierge Lounge staff) were awful. The building itself was very nice. The swimming pool was freezing cold and dirty. If you want a relaxing time, I recommend you go to a different hotel.
Opinions differ widely about this hotel - I love it, but hey, what dio I know (I only spent 14 years in the hotel business!). Good shuttle from DFW, good check-in - refurbished guest rooms with Marriott linens and the new (for me) 'connections hub' (that allows you to plug your laptop into the flatscreen TV. Public areas are being refurbished which means a temprary (poky) bar area. F&B is NOT a great feature here - shame really - I guess if you bring a car you can drive a few miles to Southlake, or back towards DFW, where there's every type of restaurant you can imagine. But if you're without a car, they could do with a more imaginative offering. In the summer the outdoor pool is nice. It's a business travellers' pit stop, but a very attractive one.
In my opinion, Marriott Properties greatest assets are their employees. Every time I have stayed at this hotel as well as other Marriott properties, their staff is exceptional - they always make me feel very welcome and are always ready to answer any questions I may have. The rooms are clean and recently renovated however; I do not find the bed very comfortable. Shuttle service is amazing and very accommodating.
Stayed a night at the hotel after an ice storm. Was able to make the booking on short notice. Room was fine, hotel was good. Underground parking helpful as a result of the weather. Unfortunately, food service seemed a bit limited as a result of the storm. I woul d stay here again.
The Hotel generally is of a high standard. The staff were all very friendly and helpful. The complimentary shuttle is extremely useful for those without a car. I used it to and from DFW airport, plus vists to local shops. The gym was very tightly packed and a bit claustrophobic, but the machines were good quality and all had TV monitors to relieve the work-out boredom! There is a larger fitness club 5 minutes walk away, but I didn't sample it. The only downside was that the cost of direct-dial international calls from room are very expensive; I belive they should publish the rates so that you are aware of this fact; although I suppose most business travellers would be aware of this. Also, there was no in-room safe which was suprising for a Marriott.
The staff was very accommodating. The breakfast was great! Clean, comfortable, quiet. Location close to mall. No complaints.
Location Cleanliness Shuttle (though I did not use it) Online check-in Breakfast & manager's social We arrived around 9pm on December 27th. Upon asking my name, the front desk staff quickly told me that there was not such a reservation, and there were several Springhill hotels in town. That was not a warm welcome when you thought you had finally arrived at the destination after a day of driving! I had to insist that this was the right hotel, and it turned out that he got my name wrong. If he could just ask my name once again, it would be a much better experience. I love everything about this hotel, and in fact all of the hotel staff were very courteous except this particular one.
Clean! Service was great. Check in was fast and easy, and the clerks actually were smiling and friendly at 10:00 PM. You don't get that very often these days. Location was great.
Location is perfect for short stays near DFW due to being co-located with Southlake Town Centre shopping mall. This gives you walking access to shops and restaurants and is a lovely place to hang out.
Clean and quite We found it hard to find
Next to the freeway without hearing it at all... and next to TLC... mmmmm with a discount... nice! Big comfy beds and a yummy breakfast.
We enjoy breakfast and swimming. We had a good stay
Good room and good service. The address given by www.booking.com is wrong. It should be Hyw 121 South, not Hyw 121.
The staff was extremely friendly and helpful. Especially the front desk attendant overnight, James
The staff and the room were excellent The breakfast was very subpar
New looking. Great bed. clean! Breakfast. Quiet. WiFi I could not beliefe dogs were allowed at this hotel. While I did not have allergies to dogs--some people could. Are there dog only rooms? Biscuits for breakfast were dry.
It has everything a business traveler would want. The people at the front desk were very friendly and helpful. I was allowed to cancel one of our 5 rooms when one of our group had an emergency, even though the deadline had technically passed.
Pets allowed with no extra charge Nothing
Location near ATT Stadium and DFW airport was great. Having a shuttle service to pick us up from the airport was a huge bonus. They also offer the shuttle to guests for short trips within 5 miles of the hotel This made getting lunch and breakfast much better. Walking to nearby restaurants can be hazardous. Lots of traffic at freeway speeds. Great local and chain restaurants nearby to take care of your hunger. The room was clean and fresh. A/C worked perfectly. All of the staff were super nice and very accommodating to our needs and questions. Would definitely recommend La Quinta for a business trip or a stay for a concert or ball game.
The hotel was nice. The front desk do not understand the importance of customer service. The operational staff was nicer than the actual front desk staff. The front desk staff. very rude and do not understand simple customer service standards.
It was beautiful and clean. Friendly welcoming staff. Great amenities. Nice patio. Good location. Clean rooms..very clean. Good price..excellent price actually. Food was good..nice little bar area and workout room. A/C unit was really loud in the room.. Hard to get to sleep..the last night there was buzz..like white noise coming from somewhere like a light in the hallway...sounded like high pitched vacum cleaner...could use a little more water pressure in shower but it was ok. Would like not to have to pay for breakfast but it's ok..good trade off for such a good room price.
friendliness of staff and free shuttle didn't give us a wake-up call