The room was musty/smell, the toilet was stained brown, the carpets were disgusting... definitely not worth $92 a night
3 stars
Spark by Hilton Rochester University Area
Photos of Spark by Hilton Rochester University Area
Overview
Featuring free Wi-Fi and an indoor pool, Country Inn & Suites by Radisson Rochester-University Area NY is situated in Rochester and provides comfortable accommodation. It also offers a free shuttle service, a 24-hour business centre and an express check-in and check-out feature.
This 3-star hotel provides a 24-hour reception, a library and laundry facilities. A gym can be readily accessed by those wanting to keep up their exercise regimes while travelling.
Country Inn & Suites by Radisson Rochester-University Area NY features rooms equipped with a refrigerator, a hair dryer and a microwave.
Those staying at the hotel can enjoy the in-house bar, suitably based for socializing in the evening. A variety of dining options are also available in the area.
Greater Rochester International Airport and Rochester Institute of Technology are a brief car ride from Country Inn & Suites by Radisson Rochester-University Area NY. Guests can also visit Monroe Community College.
Latest deals for Spark by Hilton Rochester University Area
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Spark by Hilton Rochester University Area
- Fitness center
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
- TV
- Cable or satellite TV
- Free toiletries
- Airport shuttle
- Internet
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Services and conveniences
- Business center
- Wake-up service
- Express check-out
- Safety deposit box
- Private check-in/check-out
- 24hr front desk
Accessibility and suitability
- No smoking
- Increased accessibility
- Elevator
- Hypoallergenic
- Designated smoking area
Dining
- Refrigerator
- Vending machine (drinks)
- Vending machine (snacks)
- Microwave
Parking and transportation
- EV charging station
- Airport shuttle
- Free parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Family rooms
- Telephone
- Privacy curtain
Media and entertainment
- Cable or satellite TV
- TV
Family friendly
- Kid-friendly buffet
- Complimentary breakfast
Bathroom
- Hairdryer
Workspace
- Desk
Health and safety
- Safe
Fitness
- Fitness center
Pool
- Pool
Reviews of Spark by Hilton Rochester University Area
7.0
Good
1748 verified ratings
Wonderful
563
Very good
300
Good
236
Okay
123
Fair
165
Mediocre
110
Poor
251
Summary of reviews
Guests say
Guests expressed significant dissatisfaction with the cleanliness of the hotel, reporting issues such as dirty rooms, unpleasant odors, and unhelpful staff. While some appreciated the location and the pool, many were frustrated with the service and the overall condition of the hotel, leading to a negative experience during their stay.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Pros (+) Absolutely everything. The room was clean and well taken care of. The staff was polite and friendly. Best of all, the sheets were clean and the bed was comfortable.
Pros (+) The staff was very attentive and efficient. Its a small hotel, but it has a good location, an effective gym and everything, specially the room, was very clean. The indoor pool was a hit with my nephew and niece.
Pros (+) Everything. We were staying for our grandson's hockey tournament and the location was perfect.
Pros (+) The staff was friendly and helpful . The breakfast was great and easy to access. Very clean facility- cleaning staff was able to do extras easily- extra towels . And I enjoyed the pool with the windows to the outside-and the air conditioning inside .
Cons (-) I liked everything and plan to stay here every time I am in town. Great value for the money!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The high season at Rochester Inn & Suites is in May, offering a great time to enjoy the nearby attractions such as the University of Rochester and the Frederick Douglass Statue.
How is the quality of the beds at Rochester Inn & Suites?
Guests have praised the comfortable beds at Rochester Inn & Suites, ensuring a good night's sleep during your stay.
Is parking available at Rochester Inn & Suites?
Yes, Rochester Inn & Suites offers parking and even has an EV charging station, providing convenience for guests with electric vehicles.
What can I expect from the food quality at Rochester Inn & Suites?
Guests have enjoyed the complimentary breakfast and the hot drinks and cookies in the lobby at Rochester Inn & Suites, providing a delightful dining experience.
How is the cleanliness and customer service at Rochester Inn & Suites?
While some guests have expressed concerns about cleanliness and renovations, many have praised the friendly and accommodating staff, as well as the clean and comfortable rooms at Rochester Inn & Suites.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Construction
Several guests reported noise and inconvenience due to ongoing construction, so consider requesting a room away from the construction areas.
Check Room Cleanliness
Some guests mentioned issues with cleanliness, so it's advisable to thoroughly inspect the room upon arrival and promptly report any concerns to the staff.
Consider Nearby Dining Options
While the hotel offers a bar and dining options, guests noted limited nearby dining places, so consider researching nearby restaurants before arrival.
Be Mindful of Renovations
The hotel is undergoing renovations, so be prepared for some areas to be under construction and potential inconvenience.
Utilize the Free Shuttle Service
Take advantage of the hotel's free shuttle service for convenient transportation to nearby attractions and the airport.
Verify Room Amenities
Ensure that the room amenities, such as the refrigerator and microwave, are in good working condition as per some guests' feedback.
Plan for Breakfast Crowds
As the complimentary breakfast was popular among guests, consider arriving early to avoid potential crowding during peak times.
Inquire About Housekeeping
Some guests experienced issues with housekeeping, so consider inquiring about the frequency and quality of housekeeping services during your stay.
Consider Room Size
Some guests found the rooms to be small, so if space is a priority, consider inquiring about room size options when making a reservation.
Confirm Booking Details
Double-check your booking details and ensure that the hotel is aware of any special requests or changes to avoid any inconvenience upon arrival.
Location
797 East Henrietta Road, Rochester, NY 14623
What's nearby
- University of Rochester1.8 mi
- Highland Park2 mi
- House at 235-237 Reynolds Street2.7 mi
- Susan B. Anthony House3.4 mi
- Strong National Museum of Play3.4 mi
- Blue Cross Arena3.4 mi
- Main Street Bridge3.6 mi
- Rochester Zen Center3.6 mi
- First Federal Plaza3.6 mi
- Hyatt Regency Rochester3.6 mi
- Rochester Museum & Science Center3.6 mi
- Frontier Field3.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Spark by Hilton Rochester University Area
Low season | March |
|---|---|
High season | June |
Average price (weeknight) | $119 |
Average price (weekend night) | $158 |
When to book a room at Spark by Hilton Rochester University Area
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Spark by Hilton Rochester University Area
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Value for money | 8.3 |
|---|---|
Distance to city center | 3.5 mi |
Nearest Airport | Rochester Greater Rochester Intl |
Distance to airport | 3.0 mi |