The service wasn't great, and the rooms were old and unkempt. There was a large crack in the shower pan and a thick covering of dust on the vent in the bathroom.
3 stars
Home2 Suites by Hilton Rochester Henrietta
Photos of Home2 Suites by Hilton Rochester Henrietta
Overview
Discover a second home on the road at Home2 Suites by Hilton Rochester Henrietta, NY. Set just off I-90, near the Rochester Institute of Technology, this all-suite Rochester, NY, hotel offers easy access to leisure, dining and shopping options. Golfers will appreciate our close proximity to numerous major golf courses, and nearby attractions including the National Susan B. Anthony Museum & House and the National Museum of Play at The Strong can all be easily reached from our welcoming hotel in Henrietta, NY. Start each day at this extended stay hotel in Henrietta, NY, with a variety of hot and cold favorites at the complimentary Inspired Table breakfast buffet. Create your own space in a flexible studio or one-bedroom suite, and enjoy modern amenities including free WiFi, an iHome alarm clock radio and a full kitchen with a dishwasher, microwave, refrigerator, crockery and silverware. Don't leave the dog at home while you vacation - your pet is more than welcome at Home2. Hold a conference or social event at this Henrietta, NY, hotel in the 600 sq.ft. meeting room and stay connected with a variety of useful services and amenities in the 24-hour business center. Refresh in the heated indoor swimming pool or multitask at Spin2Cycle, our combined laundry and fitness facility, where you can wash clothes while you exercise. At the end of the day, meet with friends old and new on the outdoor patio and enjoy a drink by the welcoming fire pit.
Latest deals for Home2 Suites by Hilton Rochester Henrietta
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Home2 Suites by Hilton Rochester Henrietta
- Indoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Dishwasher
- Microwave
- Snack bar
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Parking and transportation
- EV charging station
- Free parking
Bathroom
- Shower
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kid-friendly buffet
- Complimentary breakfast
Pool
- Heated pool
- Indoor pool
Outdoor
- Grill
Things to do
- Gift shop
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Home2 Suites by Hilton Rochester Henrietta
7.4
Good
525 verified ratings
Wonderful
247
Very good
82
Good
58
Okay
24
Fair
34
Mediocre
25
Poor
55
Summary of reviews
Guests say
Guests generally appreciated the hotel's location and some aspects of the service, particularly the friendliness of the staff. However, cleanliness was a significant concern, with multiple reports of dirty rooms and issues like bed bugs. The check-in process was also criticized due to delays and lack of management presence. Overall, while some guests enjoyed their stay, many were disappointed with the cleanliness and service.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.5 out of 10
9 reviews
7.9 out of 10
3 reviews
All reviews
Pros (+) Good location and friendly staff
Cons (-) Cleanliness was a huge issue in both rooms we got. Ultimately ended up checking out early because of the condition of the rooms.
Pros (+) The staff was very warm and welcoming!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of amenities, including an indoor pool, a fitness center, a kid-friendly buffet, and complimentary breakfast.
Is there free parking available at the hotel?
Yes, the hotel offers free parking, including an EV charging station for electric vehicles.
When is the best time to visit the hotel?
The high season is in April, offering a great time to enjoy the hotel's amenities and nearby attractions.
How is the cleanliness of the hotel?
Guests have praised the hotel for its cleanliness, with spacious and clean rooms, and the staff's efforts to maintain a clean environment.
What can guests expect from the hotel's customer service?
Guests can expect friendly and accommodating staff, early check-in options, and spacious and comfortable rooms with kitchen facilities.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Elevator
Some guests reported that rooms near the elevator could be noisy, so consider requesting a room away from the elevator for a quieter stay.
Check for Pool Availability
Before booking, ensure to check the availability of the pool as some guests were disappointed to find it closed during their stay.
Consider Bringing Your Own Breakfast
A few guests mentioned that the breakfast options were limited, so consider bringing your own breakfast items if you have specific preferences.
Request Room Maintenance
If you encounter any maintenance issues in your room, promptly inform the staff, as some guests reported issues with broken doors and leakages that affected their stay.
Be Mindful of Noise Levels
Some guests experienced disturbances from other noisy guests, particularly children, so it's advisable to be mindful of noise levels and consider requesting a quieter room location if needed.
Verify Room Amenities
Double-check the room amenities upon arrival, as a few guests reported missing items such as shampoo and soap, ensuring a hassle-free stay.
Confirm Check-in Staff Availability
Some guests experienced delays during check-in due to limited staff availability, so it's advisable to confirm the availability of staff, especially during peak check-in times.
Inquire About Special Accommodations
If you have specific needs or requests, consider inquiring in advance to ensure a comfortable and accommodating stay, as some guests faced challenges with special accommodations.
Check for Odor Issues
A few guests reported encountering unpleasant odors in the hotel, so it's advisable to check for any odor issues before confirming your booking.
Consider Alternative Booking Platforms
Some guests faced challenges with third-party booking platforms, so it may be worth considering booking directly with the hotel for a smoother experience.
Location
999 Jefferson Road, Rochester, NY 14623
What's nearby
- University of Rochester3 mi
- Highland Park3.1 mi
- House at 235-237 Reynolds Street3.9 mi
- Strong National Museum of Play4.6 mi
- Blue Cross Arena4.6 mi
- Edward E. Boynton House4.6 mi
- Susan B. Anthony House4.6 mi
- Rochester Zen Center4.7 mi
- Rochester Museum & Science Center4.7 mi
- Main Street Bridge4.8 mi
- Hyatt Regency Rochester4.8 mi
- First Federal Plaza4.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Home2 Suites by Hilton Rochester Henrietta
Low season | January |
|---|---|
High season | June |
Average price (weeknight) | $159 |
Average price (weekend night) | $149 |
When to book a room at Home2 Suites by Hilton Rochester Henrietta
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Home2 Suites by Hilton Rochester Henrietta
FAQs when booking at Home2 Suites by Hilton Rochester Henrietta
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in RochesterMost recommended
See most recommended stays in RochesterGood to know
Value for money | 7.3 |
|---|---|
Distance to city center | 4.7 mi |
Nearest Airport | Rochester Greater Rochester Intl |
Distance to airport | 3.8 mi |