Pros (+) Friendly staff, microwave and fridge in the room and good breakfast.
Cons (-) Rooms could use some updating
2 stars
Best Western Rochester Marketplace Inn
Photos of Best Western Rochester Marketplace Inn
Overview
Located in Rochester, Best Western Rochester Marketplace Inn is an easy drive from Rochester Institute of Technology and University of Rochester. It also provides complimentary wireless internet.
The hotel's professional staff are available to assist around the clock, and an express check-in/check-out facility provides extra convenience. Airport transfers, a laundry service and a dry cleaning service are available upon request.
Best Western Rochester Marketplace Inn has 98 well-appointed rooms that are equipped with a variety of essential facilities to ensure guests have an enjoyable stay. They are also fitted with a microwave, a refrigerator and a hair dryer.
For guests who enjoy exploring local dining options, there is a great selection right on the doorstep. Park Point at RIT is a quick car ride away.
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Amenities at Best Western Rochester Marketplace Inn
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- CD player
- TV
- DVD player
General
- Window
- Family rooms
- Interconnected room(s) available
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Parking and transportation
- EV charging station
- Airport shuttle
- Free parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Family friendly
- Cribs available
- Kid-friendly buffet
- Complimentary breakfast
Workspace
- Fax/photocopying
- Desk
Things to do
- Golf
- Bowling
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Grill
Fitness
- Fitness center
Reviews of Best Western Rochester Marketplace Inn
7.4
Good
1266 verified ratings
Wonderful
500
Very good
234
Good
190
Okay
98
Fair
100
Mediocre
57
Poor
87
Summary of reviews
Guests say
Guests appreciated the great location and friendly service, with many highlighting the good breakfast options. However, there were notable complaints about noise levels from adjoining rooms and hallways, as well as cleanliness issues in some areas. Overall, while the hotel met expectations for many, improvements in maintenance and noise control are needed.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
7.3 out of 10
15 reviews
7.3 out of 10
1 review
8.7 out of 10
4 reviews
All reviews
Pros (+) location.
Cons (-) no indoor pool.
Pros (+) Clean room Comfortable bed, pillows Great staff Complimentary bottled water
Cons (-) Small rooms Breakfast was very basic
Pros (+) I loved the upgrades. The room was so nice and comfortable. The cable was great and I was able to connect to Wifi and complete my classwork with No issues. I always stay at the Best Western wherever I go!
Cons (-) My daughter reserved the room for me with one of my credit cards through Kayak and the amount was in hold. When I went in I stated I have a reservation under my name with Kayak and I'd like to check in. They stated the card I used with Kayak won't be charged it's just to hold the money and that they will complete the transaction. I found that odd because this is how I do my business when hotels ar...
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Pros (+) Experience was great.. Check in Friendly easy and accommodating. They asked if I preferred a certain floor. The room was very clean and comfortable. The price was great
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's standout amenities?
The hotel offers a fitness center, free parking, and a complimentary breakfast with plenty of options for guests to enjoy.
What can guests expect from the hotel's customer service?
The staff are described as friendly, accommodating, and helpful, providing a warm and cozy atmosphere for guests.
How is the cleanliness of the hotel rooms and common areas?
Guests have mentioned that the property is very clean, and the staff ensure that the guest accommodation is disinfected between stays.
What practical information should guests know about the hotel's location?
The hotel is in close proximity to restaurants and shopping areas, providing convenience for guests. However, some guests have mentioned that the bathroom isn't the most updated.
What are some common concerns about the hotel's facilities?
Some guests have expressed concerns about the size of the rooms, outdated room features, and issues with room keys. Additionally, a few guests have mentioned specific concerns about the cleanliness of the bathroom and the quality of the bedding.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer quieter periods, consider visiting in December, which is considered the low season. This could result in a more peaceful and less crowded experience.
Explore Nearby Attractions
The hotel's proximity to various attractions such as the University of Rochester, Frederick Douglass Statue, and Highland Park makes it convenient for guests interested in exploring the local area.
Check Room Amenities
Some guests found the bathroom setup to be a bit unusual and the rooms to be smaller than expected. It's advisable to check the room amenities and layout before making a reservation, especially if you have specific preferences or requirements.
Be Mindful of Noise
Some guests noted that the proximity of certain rooms to the hallway entrance resulted in noise disturbances. If you are sensitive to noise, consider requesting a room away from high-traffic areas.
Verify Key Card Functionality
A few guests experienced issues with their room keys. It's recommended to ensure that your key card functions properly to avoid inconvenience during your stay.
Consider Transportation Options
While the hotel offers an airport shuttle, it's important to note that some guests mentioned the absence of an elevator at the back of the hotel. If accessibility is a concern, it's advisable to inquire about the available options.
Take Advantage of Breakfast
Several guests appreciated the complimentary breakfast, citing it as one of the highlights of their stay. It's worth considering this offering as a convenient and cost-effective dining option during your visit.
Address Any Concerns Promptly
If you encounter any issues during your stay, such as cleanliness or room maintenance, it's advisable to promptly communicate your concerns to the staff. This proactive approach may lead to a quicker resolution.
Plan for Shopping and Dining
Guests highlighted the hotel's excellent location for shopping and dining, with plenty of options nearby. If you enjoy exploring local eateries and shops, this could enhance your overall experience.
Location
940 Jefferson Road, Rochester, NY 14623-3214
What's nearby
- University of Rochester3 mi
- Highland Park3.1 mi
- House at 235-237 Reynolds Street3.9 mi
- Strong National Museum of Play4.5 mi
- Susan B. Anthony House4.6 mi
- Blue Cross Arena4.6 mi
- Edward E. Boynton House4.6 mi
- Rochester Zen Center4.6 mi
- Rochester Museum & Science Center4.7 mi
- Main Street Bridge4.7 mi
- Hyatt Regency Rochester4.8 mi
- First Federal Plaza4.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Rochester Marketplace Inn
Low season | January |
|---|---|
High season | May |
Average price (weeknight) | $102 |
Average price (weekend night) | $130 |
When to book a room at Best Western Rochester Marketplace Inn
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Rochester Marketplace Inn
FAQs when booking at Best Western Rochester Marketplace Inn
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Value for money | 7.5 |
|---|---|
Distance to city center | 4.6 mi |
Nearest Airport | Rochester Greater Rochester Intl |
Distance to airport | 3.7 mi |