Rochester Hotels

pool breakfast - no orange juice even when asked. Breakfast very very dry as it was left sitting around on the hotplates for a long time

the room was very comfortable and clean and the staff were great. facilities very good. some noise form a disco but nothing to heavy

We stayed one night. Check in was straightforward and the room more than suitable for our purpose (visiting faimily near by)

arrived at 3.45 pm, room was not ready had to wait until 4.15. hence missed the wedding

On arrival there was a problem with the booking, I'm unsure whether the hotel had only received my details from you or had not received any details, but this problem was dealt with swiftly and courtiously. Access to the swimming pool was good. Breakfast was reasonable with good space between tables and no feeling that we were being rushed to finish our meal. The absence of double glazing in our room meant that we could hear the traffic on the main road outside at all times.

The restaurant The bathroom was pathetic, thetoilet didn't flush we had to use the waste bin. After reporting it it only worked once after the repair.A tile fell of the side of the sink unit & parts of the formica was missing.

noisey guest

Very nice girl staff

Staff were helpful and friendly The rooms lacked maintenance, with some basic faults not fixed. e.g Shower head loose and needing holding to use.

View from window. would of liked nets at window that u could pull across to give a bit of privacy without blocking out view

the lake needs a major refurb and not worth the room rates

relaxing views, over the lake, water features, not working,(not the end of the world though)

The hotel is convenient for visiting our family and reasonably priced. Decor in public areas is rather outdated and toilets in public areas require updating. Our standard room was well decorated and maintained. Rather short staffed at breakfast time - tables not cleared quickly causing delays at busy times but the 2 staff that we saw worked very hard.

The views of the lake from the room were incredible. Not enough staff we were kept waiting for everything.

The hotel is convenient and good value for money Poor soundproofing between rooms

liked the views over the river kept loosing the tv reception in room

Homely & friendly Toilet seat faulty when sitting, some tv chanels poor reception

Executive room had very nice comfortable bed, great view over river and was generally very clean. All was very good value as included breakfast. Staff at breakfast was very funny, friendly and helpful. Bin in Bathroom was not emptied from before. Staff at check in and check out desk/reception could be more helpful and informative, was not told what time breakfast was, where served etc,how to find room. Found out ourselves. Also was not asked how stay was when checked out.

Price,location,staff,breakfast...

Comfort, closeness to our intended destination and the quietness considering the closeness of a major dual carriageway. Please see earlier comments about the Double Disable Room.

The receptionist was excellent. He sourced food late at night. Clearly designed for car users. A few extra footpaths wouldn't go amiss.

The location was very good whilst all the hotels near Excel were fully booked it's also in a very good location for shopping. Very good breakfast.

Having to go to another building for dining facilities - no interconnecting covered walkway between accommodation and restaurant

Bed was very comfortable and room and bathroom was very clean Room was too hot

Staff at the hotel were very helpful & friendly Don't have any to comment on

Excellent breakfast staff, very efficient & clean The roadworks all around the hotel!

Would recommend hotel for business travellers. Rooms and facitlites good, gym, restaurant and free wi-fi. I would suggest where possible solo female travellers are given rooms on the first floor.

It was convenient for a social activity that we attended The service at breakfast was not good. 'You cant sit there thats laid up for supper' by way of an example. The only differance seemed to be a wine glass with a paper napkin in the bowl.Poached egg was not cooked. Waitress clacking about on high heeled shoes on an uncarpetted floor was irritating. The dining room rather lacked atmosphere as did the hotel.