Rochester Hotels

pool breakfast - no orange juice even when asked. Breakfast very very dry as it was left sitting around on the hotplates for a long time

On arrival there was a problem with the booking, I'm unsure whether the hotel had only received my details from you or had not received any details, but this problem was dealt with swiftly and courtiously. Access to the swimming pool was good. Breakfast was reasonable with good space between tables and no feeling that we were being rushed to finish our meal. The absence of double glazing in our room meant that we could hear the traffic on the main road outside at all times.

the room was very comfortable and clean and the staff were great. facilities very good. some noise form a disco but nothing to heavy

The leisure facilities: Gym, swimming pool, jacuzzi, sauna and steam room and the breakfast I suggest each toilet room has WC brush and air freshner

Good breakfast

noisey guest

Staff were helpful and friendly The rooms lacked maintenance, with some basic faults not fixed. e.g Shower head loose and needing holding to use.

Good value for money. Food (Breakfast) was lovely. Decor was dated, but kept very clean.

location next to sports center where my daughter was competing breakfat cold

The views of the lake from the room were incredible. Not enough staff we were kept waiting for everything.

Not clean, badly in need of a refurb

the lake needs a major refurb and not worth the room rates

View from window. would of liked nets at window that u could pull across to give a bit of privacy without blocking out view

The hotel is convenient for visiting our family and reasonably priced. Decor in public areas is rather outdated and toilets in public areas require updating. Our standard room was well decorated and maintained. Rather short staffed at breakfast time - tables not cleared quickly causing delays at busy times but the 2 staff that we saw worked very hard.

relaxing views, over the lake, water features, not working,(not the end of the world though)

Homely & friendly Toilet seat faulty when sitting, some tv chanels poor reception

Despite refubishment of lobby the hotel made every effort to minimise disruption to guests Breakfast could be better, more choice such as meat, cheeses, yoghurt for people who dont want full english.

Price,location,staff,breakfast...

liked the views over the river kept loosing the tv reception in room

Having to go to another building for dining facilities - no interconnecting covered walkway between accommodation and restaurant

Staff friendly, Room clean and reasonably comfortable

Bed was very comfortable and room and bathroom was very clean Room was too hot

The location was very good whilst all the hotels near Excel were fully booked it's also in a very good location for shopping. Very good breakfast.

The spa facilities and spa staff were good and the rooms were clean and had everythingI needed. The self service hot food at breakfast, even toast. I had to order my poached egg sepatarely. One day it came so quickly I hadn't finished my cereal. The next I had to wait 20 minutes before asking for this and some tea because no one had acknowledged me and my toast was cold and soggy when it arrived. The hash browns had also got soggy because it was near the end of breakfast by the time it arrives after I had waited so long. They appeared to be short staffed that day. I would prefer my order for tea and hot food to be taken upon arrival, as is the case at your Bruntsfield hotel in Edinburgh.

Excellent breakfast staff, very efficient & clean The roadworks all around the hotel!

helpfull and cheerfull staff

It was convenient for a social activity that we attended The service at breakfast was not good. 'You cant sit there thats laid up for supper' by way of an example. The only differance seemed to be a wine glass with a paper napkin in the bowl.Poached egg was not cooked. Waitress clacking about on high heeled shoes on an uncarpetted floor was irritating. The dining room rather lacked atmosphere as did the hotel.

comfy rooms and beds, nice rooms price of breakfast is very excessive. Croissants were dry, just one bread roll all dried up, coffee overcooked