Pros (+) Close to area we needed to go to
Cons (-) Fleas in our room and pool and spa were pretty dirty
2 stars
SureStay Plus Hotel by Best Western Rocklin
Photos of SureStay Plus Hotel by Best Western Rocklin
Overview
The SureStay Plus Hotel by Best Western Rocklin offers pet-friendly accommodations near Sacramento, and easily accessible to Reno, Nevada and San Francisco. There are restaurants and shopping within walking distance of this hotel, which is a smoke-free property. Also close to this hotel are Thunder Valley Casino, Golfland SunSplash, Roseville Galleria Shopping Mall, and All-American Speedway.
A complimentary full breakfast is offered for all hotel guests. There is an outdoor pool and lounge area at this property, which also offers cable TV in all guest rooms. Complimentary hotel-wide WiFi is provided, as well, and massage services are available on request. The hotel staff speaks English and Spanish. There is a lobby lounge area with a TV, which is also where guests can find coffee and tea served throughout the day. The front desk also has a safe.
There is a 24-hour front desk at the SureStay Plus Hotel by Best Western Rocklin, along with a business center and a meeting room. There is an open parking lot at this hotel, which includes limited parking for buses, RVs, and trucks and free parking for all guests. Accessible facilities and guest rooms are also available at this property.
There are 101 air-conditioned guest rooms at this property, which all include a sofa bed, microwave and fridge, coffee maker, and private bathroom with complimentary toiletries. Ironing amenities and a hair dryer are included. Daily housekeeping is available at this hotel, which also has connecting rooms available by request.
Latest deals for SureStay Plus Hotel by Best Western Rocklin
Amenities at SureStay Plus Hotel by Best Western Rocklin
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Kitchen
- Oven
- Microwave
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
Services and conveniences
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
General
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Dining
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Things to do
- Bicycle rental
- Casino
Health and safety
- Daily housekeeping
- Safe
Pool and spa
- Hot tub
Parking and transportation
- Free parking
Reviews of SureStay Plus Hotel by Best Western Rocklin
6.8
Okay
1726 verified ratings
Wonderful
442
Very good
192
Good
225
Okay
159
Fair
172
Mediocre
134
Poor
402
Summary of reviews
Guests say
Guests have expressed significant dissatisfaction with the hotel, citing issues such as rude service, unclean rooms, and maintenance problems. Many reviews highlight the lack of cleanliness, with reports of dirty floors, stained towels, and unpleasant odors. However, some guests appreciated the breakfast offerings and found the staff to be friendly, particularly during check-in. Overall, while the breakfast received praise, the negative aspects of service and cleanliness overshadowed the positives.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.1 out of 10
11 reviews
6.4 out of 10
8 reviews
All reviews
Pros (+) We were glad there was a pool.
Cons (-) Building is run down and didn’t feel super clean. Cheap place to stay- my kids liked the breakfast
Pros (+) You are very quick off and on the highway on your way through Rocklin...
Cons (-) Very difficult to find - no signs; very noisy with the highway just approx. 60 yards away; WiFi was unacceptable slow. If you pay that much money for a night at least this service should work perfectly.
Pros (+) Very comfortable to stay at
Cons (-) Mini fridge stoped working sometime while I was out with my friends and didn't realize it till the am
Cons (-) Service was bad, brwakfast poor, rooms awful
Pros (+) I liked the location being close to Interstate 80 and restaurants within walking distance.
Cons (-) I have no complaints.
Cons (-) Bugs all over the bed. dirty blankets.
Pros (+) Nothing. Place was horrible
Cons (-) Everything. This is a hotel for the homeless.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the complimentary breakfast at SureStay Plus Hotel by Best Western Rocklin?
The hotel offers a complimentary full breakfast, which is highly praised by many guests for being delicious, clean, and well-organized.
Are the beds at SureStay Plus Hotel by Best Western Rocklin comfortable?
While some guests found the beds uncomfortable, others mentioned clean bedding and comfortable beds, providing a mixed experience.
Is parking readily available at SureStay Plus Hotel by Best Western Rocklin?
The hotel provides free parking, and several guests appreciated the ample parking availability, while others noted that parking seemed limited.
How is the cleanliness at SureStay Plus Hotel by Best Western Rocklin?
Guests have reported a mixed experience with cleanliness, with some mentioning very nice rooms and super clean facilities, while others expressed concerns about dirty floors and outdated rooms.
What is the best time to visit SureStay Plus Hotel by Best Western Rocklin?
The hotel's high season is in September, and it's a pet-friendly accommodation with a convenient location near Sacramento, making it a great choice for pet owners and travelers looking for a central location.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Highway Noise
Consider requesting a room on the side of the building away from the highway to minimize noise disturbances during your stay.
Check Room Amenities
Ensure that the room's amenities, such as the fridge and microwave, are in good working condition and free from any unpleasant odors before settling in.
Be Mindful of Pet-Friendly Environment
If you are sensitive to noise or have concerns about pets, be aware that the hotel is pet-friendly, and some guests have mentioned encountering barking and growling dogs on the first floor.
Request Regular Room Cleaning
If you prefer regular room cleaning during your stay, consider communicating your preferences with the hotel staff to ensure your needs are met.
Consider Room Selection for a Quiet Stay
To avoid disturbances, consider requesting a room away from vending areas or high-traffic zones within the hotel.
Verify Deposit Charges
If you are charged a deposit, ensure that you are informed about the reimbursement process to avoid any unexpected charges.
Check for Outdated Room Conditions
Be aware that some guests have mentioned outdated room conditions, musky smells, and old décor, so it may be helpful to inquire about the room's condition before booking.
Be Aware of Noise Levels
Some guests have reported noise disturbances from loud doors, so it may be helpful to prepare for potential noise issues during your stay.
Communicate Preferences for Early Check-in
If you have specific arrival time requirements, it may be beneficial to communicate these in advance to ensure a smooth check-in process.
Consider the Hotel's Proximity to Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Johnson-Springview Park, Blacktop Comedy, and Whitney Oaks Golf Club for convenient leisure activities.
Location
4480 Rocklin Road, Rocklin, CA 95677
What's nearby
- Johnson-Springview Park1 mi
- Blacktop Comedy1.3 mi
- Whitney Oaks Golf Club2.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Plus Hotel by Best Western Rocklin
Low season | February |
|---|---|
High season | May |
Average price (weeknight) | $104 |
Average price (weekend night) | $136 |
When to book a room at SureStay Plus Hotel by Best Western Rocklin
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at SureStay Plus Hotel by Best Western Rocklin
FAQs when booking at SureStay Plus Hotel by Best Western Rocklin
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in RocklinMost recommended
See most recommended stays in RocklinGood to know
Value for money | 7.7 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | Sacramento Intl |
Distance to airport | 20.7 mi |
Everything you need to know for your stay in Rocklin
Complete your trip
Popular destinations