SMF
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— SMF
Dec 6 — Dec 131
Round-trip
1 adult
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Tue 12/6
Tue 12/13
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Good to know
When to book flights to Sacramento Intl
Estimated round-trip price
Average price per month
Flight prices as travel date approaches
Top tips for finding cheap flights to Sacramento
- Looking for cheap airfare to Sacramento? 25% of our users found tickets to Sacramento for the following prices or less: From San Diego $89 one-way - $99 round-trip, from Los Angeles $149 one-way - $148 round-trip, from Jacksonville $226 one-way - $401 round-trip
- Book at least 2 weeks before departure in order to get a below-average price.
- High season is considered to be May and June. The cheapest month to fly from United States is January.
- Enter your preferred departure airport and travel dates into the search form above to unlock the latest Sacramento flight deals.
- Flying to Sacramento means landing at Sacramento International Airport. The airport is an entrance to many exciting attractions and adventures in Northern and Central California, such as Lake Tahoe. You can also find several museums such as Crocker Art Museum and excellent restaurants. Downtown is also home to the Golden 1 Center, home to the Sacramento Kings basketball team.
- Sacramento International provides excellent customer service, especially with the self-service kiosks. The kiosks are located in the airport lobby close to the ticketing and bag drop-off area. These kiosks are great at saving time.
- Before leaving the airport, you should catch a glimpse of the 56-foot-long, 10,000-pound aluminum rabbit. The rabbit sculpture is the centerpiece at Terminal B, one of the two terminals at the airport.
- After walking around the airport and taking in the art, you can enjoy a rest at the Cell Phone Lot, a convenient place for people to wait for either family or transportation. The Cell Phone Lot is close to the Interstate 5 entrance/exit, accessible to both terminals. It has only 150 spaces and a three-hour limit for all users.
- Luggage storage can come in handy when you need to drop off your bags for either a short or long duration, for instance, during a layover. However, when flying to Sacramento International, it is better not to be prepared to carry your luggage everywhere. There are no luggage storage facilities at the airport. Therefore, carry a light suitcase if need be.
- Sacramento International Airport (SMF) is the primary airport serving Sacramento, the capital of California, and its surrounding areas. There are also two neighboring airports within just over an hour of Sacramento: Sonoma County Airport (STS) and Oakland International Airport (OAK). Both airports offer alternative flight paths for travelers looking to travel to Sacramento.
- Getting into the city after your flight to Sacramento is easy, thanks to the variety of transport options available. Travelers can choose between taxis, rental cars, buses, and shuttles to help them arrive at their final destination. There is also the unique Yolobus, which connects Sacramento International Airport to cities and destinations all across California.
- If your flight left you with a tight neck and in need of a massage, head on over to the Massage Bar in Terminal B. Open from 8:00 a.m. - 9:00 p.m. during the week and 9:00 a.m. - 6:00 p.m. on the weekend, the Massage Bar offers a variety of treatments such as seated massages and foot massages.
- Got a few hours before your flight and don’t know what to do? Sacramento International Airport’s art displays are well worth checking out. You can stroll through the airport all the while taking in a plethora of permanent and rotating art exhibits.
- Need a moment of quiet before your flight back home? If you find yourself needing to center yourself or maybe just a quiet space, why not pay a visit to the Quiet Room on the landside of Terminal A?
FAQs - booking Sacramento flights
Top 5 airlines flying to Sacramento Intl
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 31843 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.8Entertainment
7.8Food
Cons: "This sucks due to delay"
Cons: "Landing can be better."
Pros: "Everything good !"
Cons: "Cheaper"
Pros: "Great crew."
Pros: "Crew kept a positive attitude, Moved passengers around if they wished so no one had to feel cramped."
Cons: "Half plane boarded. Mechanical problems. Every had to disembark. Hour delay before re-boarding. Then sat an extra hour waiting for crew to move plane for departure. Other airlines have offered discounts on future flights because of such delays. Alaska offered nothing. Overall, a 3 hour delay with lots of apologies."
Pros: "Easy and simple."
Cons: "Waiting to be boarded."
Pros: "Again, the flight attendants were very nice & patient. Had the row all to myself"
Cons: "Had to take 3 trains!!! Landed in C gate area & needed to get to S gates. At least I had plenty of time in between & didn't have to run."
Cons: "Seats were extremely uncomfortable"
Pros: "Over was good"
Cons: "The crew passed me by when handling drinks, had to ask if I could have a cup of coffee, when everyone else around me was asked by the crew."
Cons: "Late leaving"
Pros: "Everyone is so friendly, flights on time, flight info updates sent to my phone."
Cons: "Would love phone charging capabilities at our seat."
Cons: "same as above"
Pros: "The fruit and cheese plate had a generous amount of cheese."
Pros: "I ended up with a free premium seat, which mean free wine and snacks. Free in flight chat on Facebook messenger was great, and I appreciated the extra legroom. It would be been worth the extra 30 bucks if I had paid for it."
Pros: "Fast flight"
Cons: "charged me for carry on that got lost and damaged"
Cons: "The change of gate for the boarding."
Pros: "Everything"
Cons: "Nothing"
Pros: "The check in process, the flight was smooth, captain informed us of weather, time arriving because of slow takeoff, etc. staff were very friendly!"
Cons: "Nothing!"
Pros: "Nothing!!"
Cons: "Flight was late boarding..change of gate threw everyone off. Attendants late for flight. Plane was freezing cold!!! Several people complained..only last 15 mins of flight did they turn on heat."
Pros: "On time, courteous crew."
Pros: "It was smooth flying and made my wife at ease specially it was her very first time flying ever. Will fly Alaska airlines again."
Cons: "Nothing bad to say."
Pros: "Improve flight movie access on phones"
Pros: "Very good service at the counter. Very nice lady helping us. We really appreciate thank you very much. My name is Van and Vy"
Cons: "Nothing"
Cons: "heavy delay. old discomfortable chair. chubby flight attendant"
Pros: "Plane was on time flight was really good up and down from Sacramento to Portland on the way up. The pilot set down just a little rough but we made it light. Plane was on time flight was really good up and down from Sacramento to Portland."
Cons: "On the way from Sacramento to Portland the pilot landed a little rough but it's a prop job what do you want."
Cons: "$25 per checked bag then you offer people a chance to check them for free? now that I have been hoodwinked out of money, I'll know how to play the game"
Pros: "Everything else. Entertainment can be improved"
Cons: "Airlines need to board from rear first- after families and children, maybe even 1st class"
Pros: "Never flew out of Sac Airport or Alaska Airlines before. So easy on every level. And Alaska Airlines also offer you snacks. Yes folks, real editable snacks that i enjoyed. Thank uoi for a wonderful experience!!"
Cons: "Nothing. No one bad thing i could note"
Cons: "Snack two slim cookie wafers. Would prefer choice of salty or sweet snack that is slightly larger than those offered."
Pros: "Alaska Airline personal are professional and helpful."
Cons: "TSA is a disgusting experience, though I understand it's importance in this unsafe time in history. But, the TSA personell often seem to be bickering among themselves while they are suppose to be working."
Pros: "Friendly crew. Generous with children."
Cons: "Didn't use entertainment offered. Not interested."
Cons: "They overbooked and we're asking people to change flights"
Pros: "great crew, excellent food, nice seating and free wi-fi"
Cons: "no complaints"
Pros: "Customer service was excellent"
Pros: "After custom, I put my check-in luggages to connecting flight conveyer, I was told to go to gate without boarding pass. I was concerned about availability of seat. I was waiting more than 1 hour at gate but no crew showed up. It was about 1 hour before scheduled flight to Sacramento. So I asked nearby crew again, I was told then to go to Alaska Airline customer service. The crew was very helpful to give me a boarding pass there."
Cons: "Turbulence was bad :("
Pros: "Nothing"
Cons: "Holding a plane for 20 minutes for flight attendants to show up. The flight was only 1.5 hours, we didn't really need flight attendants. On top of that, flight attendant Angel was pretty rude, told another flight attendant that she should make people wait when trying to get back to their seat and the drink cart is in the aisle. Ended up paying for in flight wifi to tell them my flight was late. Overal this was an awful flight."
Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."
Pros: "It was a great flight. The attendants were great. The captive was informative."
Cons: "They needed a little more space in the seats and the Isle could be a bit wider also. When the carts were going threw it did limit the restrooms. But overall it was a great experience."
Pros: "Always excellent service--maintain lower fees consistently for the average traveler!--other airlines keep gouaching average travelers with higher and higher fees! And other airlines seem like getting the most money out of the traveler is of utmost importance..."
Pros: "Everything was quick and easy, both flights were on time (I had a layover), staff was very friendly, and had great complimentary services."
Cons: "Nothing I can think of."
Cons: "I didn't take this flight because I ended up needing to go to Redmond, OR instead. it was cheaper to keep this flight and purchase a separate ticket for the new leg than to cancel this leg and add the other one."
Pros: "Clean plane and good service."
Cons: "Other passengers were snotty butt-tards"
Pros: "Everything went perfectly, staff was pleasant and accommodating. Flight was comfortable and smooth."
Cons: "Nothing"
Pros: "Overall every about you all was excellent"
Cons: "Every thing"
Pros: "The crew was very accommodating. For the first time I paid for a snack, it was very good."
Cons: "The man sitting on my left smelled so strongly of cologne that by the time we landed I was sick. I have severe allergies and the smell triggered those allergies. The woman who sat on my right was also having difficulty with the strong smell. If the plane had not been completely full I would have asked to be seated somewhere away from him."
Pros: "Good price"
Cons: "Music blaring during disembark"
Pros: "Comfortable seats, courteous staff. Thanks!"
Cons: "My daughter asked for gum or candy for the landing and was completely blown off. Her first flight she had problems on landing with her ears, the second flight to Sacramento she was balling by the time she landed due to the pain. She was ignored when trying to tell someone how bad the pain was, and when asking for something to suck on to help relieve the pain."
Pros: "They still had the door open as we rushed to catch the flight."
The wifi didn’t work and that was a long flight.
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Snacks"
Cons: "More leg room"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Pros: "Everything went well and the lines wasent bad moved pretty fast"
Cons: "I booked a non stop flight but we had to stop at Salt Lake city for gas. We were over an hour late."
Pros: "Nothing"
Cons: "No space for bag"
Pros: "Leg room and comfortable."
Cons: "Kept cabin to warm for flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "Flight attendants were great and the food we purchased was reasonable. Some good movies."
Pros: "Entire flight was conducted professionally, plenty of leg room, aircraft appeared clean and well maintained, boarding and deplaning all went smoothly and all for a fair price"
Cons: "No seat plug for electronics. Boarding pass did not contain information about which terminal was needed for the connecting flight."
Pros: "Closed Caption for deaf/hard of hearing people"
Cons: "Some movies don't have closed caption! That's not equal access! That's against ADA law!"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Great Landing, Friendly Service."
Pros: "Great leg room but paid xtra. Seat was somewhat uncomfortable. Great t.v. entertainment. Great stewardess."
Cons: "Seat comfort"
Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Pros: "I could not have asked for a better flight. Literally, everything from checking bags to flight crew were wonderful. Very comfortable flight with a nice cabin area and seating. They even had New Release movies you could watch for free."
Cons: "Everything was perfect."
Cons: "Flight delayed and service was poor, TVs didn’t work"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "The flight attendants, specially on the way to NYC on the all nighter were amazing. The bathrooms were clean."
Cons: "The lack of food."
Pros: "The flight attendants and the overall feel."
Cons: "Not enough cushion on the seat even though I paid for the extra legroom a softer seat would have been better."
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Cons: "The flight delayed over two hours, which happen more than three times taking JetBlue. The flight attendant we had didn't seem like he liked his job and wasn't responsive."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "Very good price. Very good cabin. Very good crew."
Cons: "No free blankets. Snacks were not appropriate for a 5 to 6 hours flight."
Pros: "Everything Entertainment Early landing"
Cons: "Nothing"
Biggest issue is the baggage claim in Sacramento. I flew business class with a priority tag on the luggage, yet my bag was the very last to come off the belt. Why don't they follow the tags and actually pay attention to the priority tags and get those off first as other airports are able to do.
👍
Pros: "Very nice plane"
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Just ok"
Cons: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Nothing"
Cons: "13 hour delay"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Cons: "N/A"
Pros: "Never made the connecting flight."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "It was a nice flight. No troubles"
Cons: "Nothing"
Pros: "Awesome prompt and courteous service."
Cons: "Nothing"
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Crew"
Cons: "Food, cramped seating."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Nothing"
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Cons: "13hr delay！！！！！！！！！！"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Was late almost for an hoir."
Pros: "Amenities, service, and punctuation of flight"
Pros: "Over an hour late wth!!!"
Pros: "Best Delta flight so far."
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Cons: "For a 3 hour flight no onboard entertainment. Such a let down"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Being on time."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Great service, very comfortable."
Cons: "Too crowded."
Cons: "The tsa is worthless"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "It got me to my destination safely."
Cons: "Very abrupt service. Not much room."
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "Horrible !!!"
Cons: "Be on time !!!!"
Cons: "The WiFi I was terrible other than that great flight"
Cons: "Be on time. Plus we were in first class and it would be nice if the center counsel was smaller giving the passenger more seat room."
Cons: "N/A"
Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."
Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"
Cons: "Small, cramped seating"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Pros: "The flight was on time"
Cons: "Tiny bathrooms"
Cons: "Late on hour"
Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Cons: "Changing terminals atleast 4 times"
Pros: "Everything happy and in time. Nice staff"
Cons: "Nothing"
Pros: "The flight crew was very friendly"
Cons: "I wish the flight was longer. :)"
Pros: "It was o k."
Cons: "No complain"
Pros: "Do you really think there is anything to like about flying these days. We are sardines pack on a your planes."
Cons: "Purchased business class seats, boarded in group 5. Had no where to put my 1 backpack. All the storage up front was gone. Why should I pay extra for a seat if I have to wait for everyone to get off the plane so I can go back 10 seat rows to get my bag. Dirty tray tables."
Pros: "I arrived safely."
Cons: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"
Cons: "Poor seating and lost my bag."
Pros: "Arrived early"
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Pros: "The flight was on time."
Cons: "The seats are hard and uncomfortable"
Cons: "Seat in front of me was broken in the reclined position so I had no leg room."
Cons: "Flight was very delayed"
Cons: "The long delay was terrible"
Cons: "Plane had no Per-seat entertainment system."
Cons: "Four hour layover on a flight from Edinburgh to Sacramento."
Pros: "Dunno"
Cons: "Dunno"
Pros: "Biscoff!"
Cons: "lack of ent. options"
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Cons: "It also didn't happen due to rerouting"
Pros: "Super service from a great crew!"
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "Gate crew kept the door open as we dashed to our connection and welcomed us by name as they hustled us on board. Ground crew did an amazing job of transferring our luggage in the short 10 minutes or so that we had between planes. Thank you everyone!"
Pros: "Price was right"
Cons: "Flight attendant rude. No smile, only saw them once"
Cons: "The layover was supposed to be an hour...ended up taking 3.5 hours!"
Cons: "Each flight delayed at least an hour"
Cons: "no food"
Pros: "everything"
Pros: "Service"
Cons: "Everything was perfect"
Cons: "That there is no internet"
Delays and delays…seats aren’t the comfiest either.
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "The crew was good the set was not bad."
Cons: "Not sure"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Very courteous crew!"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Pros: "Seat was comfortable but paid up for extra leg room"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "Started with waiting in the terminal, only way to get anything to eat is through United self checkout. Bought a veggie burger paid for it then told at the pick up counter they don’t have any. Need to track down a manager to get a refund. He says he issues me a refund but it never came through. Then on the flight WiFi isn’t working, no entertainment on a cross country flight of 6 hours. Not a word mentioned, no credit offered. Was offered credit by delta for the same issue on a flight half the length of time. Super uncomfortable seats. Also no current to charge devices. My friend moved up to a different seat that was empty to try to get power for her phone and told she needs to pay 160$ to sit in that seat even though the plane is half empty. Just really poor experience overall.."
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Pros: "They were very kind to my very tired toddler for a late night flight."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "All the flight crew was incredibly attentive, particularly with those with special needs. From helping them to use the facilities to getting them little extras. It was a nice thing to see - especially in a such long (14+ hrs) flight."
Cons: "The entertainment system and service carts were quite outdated. There were no visible place to charge my phone. It takes away from the strong people service."
Pros: "United staff worked with me to book a round-about itinerary on a different airline that got me to my destination within 8 hours of the original flight. Progress announcements were made at regular, predictable intervals."
Cons: "My flight was cancelled an hour after scheduled takeoff due to mechanical issues. The plane was actually repaired, but the time it took to do so exceeded the flight crew's hours. I understand the practical implications, but in the moment it did feel maddeningly bureaucratic."
Cons: "Delayed due to a late crew member. Arrived 2 hours late into O'Hare making for a very tight connection. Other than the delay, all was fine."
Pros: "Quick flight, no complaints."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Flight okay"
Pros: "Nothing"
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Cons: "3 hrs delay"
Pros: "Smooth flight, friendly crew"
Cons: "I didn’t like the fact that you had to pay for in flight entertainment. Too many offer it complimentary so this is a negative for me."
Pros: "The pasta was great."
Cons: "Halfway through the flight the entertainment froze and could no longer have access."
Pros: "Departure from Newark was delayed but the man at the desk, an entertaining guy, kept us informed."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Pros: "Great crew and flight attendants, kept us informed of everything, very helpful and prompt on all questions and requests. Movie selection was impressive. Boarding was efficient and flight even left early. Surprisingly pleasant experience in economy for a long flight."
Cons: "An hour late which made me have to run to the next gate which is not pleasant for a 70 year old with a bum knee."
Cons: "I asked the service attendant when I checked my lagage to change my seat to an aile seat. Even though there weren't anybody awaiting in line she could not be bothered, she got rid of me and asked me to do that at the gatw. By the time the gate opened there weren't any ailel seats. The service people are trained to be rude and treat all passagers as slaves. I would not fly United if I will have a different opinion."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Pros: "The crew was polite"
Cons: "It took pass our departure time to get people onto the plane, the plane was super delayed 8:25 turned into a little over 10, and I was super uncomfortable the whole flight. Spent the majority of my day in the airport just waiting on this flight."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Cons: "The airline failed to notify us of the flight cancellation. After figuring it out on my own I suffered great inconvenience because had I been notified on time I could have weighed out my alternatives."
Pros: "Safe flight"
Cons: "Crowded"
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Cons: "The wi fi should be free of charge"
Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Pros: "didn't crash"
Cons: "the plane started while there apparently was a hydraulic problem which made them decide to turn around right before the Atlantic and fly back all the way to New York in a plane that shouldn't have taken off in the first place. Flight eventually got cancelled."
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Pros: "The crew was fantastic ! My daughter was anxious during some unexpected turbulence and she was very supportive . Movies and entertainment were good . Food , acceptable."
Cons: "The space allotted per person is ridiculous. And I upgraded to extra leg room ... What extra legroom ??"
Cons: "I was early to my flight and sent to the wrong gate. When I received the notice that the gate had been changed, I had a long way to go to get to the correct gate and limited time. Since I have arthritis I was very inconvenienced making the gate."
Pros: "Everything thing from checking in to landing was great. Had to change flight due to bad weather conditions and Lynn was extremely helpful."
Cons: "The carry-on luggage has gotten out of control. More and more people and bringing carrying to avoid the baggage fee.. just incrude in price of ticket.. it slows down the process at TSA, boarding amd getting off the plane.."
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