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The quality and spaciousness of rooms; energy saving design; pool and spa; breakfast Breakfast area crowded and chairs, while comfortable, where too big for the tables; received only additional bar of soap during 7 day stay; toilet paper rough; pool towels not replenished or very small.
I love the memory foam mattress' every time I go that's the best thing. The Breakfast Is ALWAYS GOOD AND Very filling. I love the ayres hotels I usually try and stay at all of them this tI me though the cleaning crew bothered more than usual. 3 x's they came to my room after the first time I had told the ladies they could come back when I get ready to check out that I would be checking out by 11:45. I was taking a nap and they continued to knock.
Our stay was perfect. Staff was awesome. Hotel was very clean!!!
Room was very nice, plenty of room. Had a great cook to order complementry breakfast.
Nice new and very comfortable.
Very well built. This hotel even located by a very busy highway, it's still very quite. The patio area seems relaxing! I recommend.
Very nice room, best hotel breakfast in a long time, fireplace! all for a good price.
Absolutely beautiful and a great area with tons to do around. N/A
Room with fireplace! Very rustic, but in a good way. I'll definitely return. Only enough hot water for one shower, but the spa made up for that.
The room need to be more clean
The lobby was quaint and kept very clean. We really liked the coffee it was delicious! The maintenance man was very friendly and always said hi to us and greeted my kids. The upkeep of the resort was impecable. Very friendly staff. Private beach. Didn't like that there was a main st. dividing the resort to get to lobby. Didn't like not knowing you had to leave a $100 deposit for "incidentals". Didn't like the dark spots on the roof of the shower / ceiling.
Clean room. And breakfast service. None
There was someone in the room they gave us. The food wasn't very good.
Very close to Bear Mountain. Lovely holiday decorations in the lobby. Big, comfy bed. Check in at 4pm. Whole place has old lady, perfume scent. Shower didnt drain properly. Dining area too crowded and understaffed. Very likely you won't get any breakfast.
I vacation Big Bear approximately 10 times a year and Best Western had somewhat decent price at the time. PLEASE, don't let that fool you. Nothing good about this place. For the most part it looked as if housekeeping is doing their job. When I checked in they couldn't find my reservation which was fine. After 30 min they finally locate it under a different name which was odd. Management (lady with an accent) at the front desk was very unfriendly and told me that NOT maybe but " I made a reservation elsewhere " they put us in a room where the fire place wasn't working and the wall boarders was basically coming off the wall which was a hazard for my toddler. The heater is controlled by hotel, basically a switch you have to shut on and off very often. At check out they told me there was a charge which I shouldnt have had any, AGAIN I was a different person in there books, very odd. I waited about 30 min before they figured it out. Much better hotels out there. Trust me! Spend that extra $5-$10.
Location, room decor, view and breakfast. Fireplace did not work and TV had connectivity issues.
Staff was nice, the rooms were spacious and clean. Also the rooms were very quiet and it was easy to fall asleep. The room had a gas fireplace which was a nice surprise. The included morning breakfast was good, great selection and the service was good. The only negative was the bed was very very firm bordering on hard
It's convenient located, it has a nice arquitecture. The breakfast is complete and the persons very warm. the shower and the water temperature. too much escalators, ceiling too low, with central heating, you can't control the temperature. I have two rooms (one on the Jacuzzi level is cold and one on the second floor is too hot).
The rooms are compfy, staff at breakfast very friendly, breakfast included Women at frontdesk are not very friendly or welcoming. The hotel in the inside looks aweful, gody, outdated, okd fashioned, almost creepy with big chinese vases and tons of tacky chandaliers, horrible paint job......frightening
The hotel was beautiful and very clean. Our room was at Forest Shores next door. We enjoyed the kitchenette that was full of dishes and silverware to use. The rest of the room was very cozy and intimate. The blankets were soft and very thick for the colder nights. We had a lake facing room in the Forest Shores portion but we were a little confused on how to get in, only to realize that the sliding glass door was the only entrance. The room was described as having a jacuzzi/shower combo but was disappointed that it was no bigger than a standard shower tub.
Comfortable and close to the mountain for skiing. They did have a hot tub, which would have been nice after skiing, but the snow basically made it inaccessible.
Good location. Eventually got a semi-decent room. First room we were given was absolutely disgusting. No molding between carpets and wall. Filthy floor. Walls looked dirty. The excuse was that it "hadn't been renovated yet". It was a disaster. They moved us to another room downstairs which was better (not great), but we had to settle for two queen beds instead of the one king we booked. Staff lacks a customer service orientation. Not rude, but not friendly either. They gave the horrible room to someone else straight away. We will probably not return, even though the location is very good.
Location and view No restaurant/ bar or laundry
Easy to find. Volleyball net available. Patio furniture included. Furniture bulky. Felt cramped although there was enough room. Old fashioned heater. Volleyballs all needed air. Jacuzzi was dirty.
The finishing touches were excellent. Excellent remodeled bathroom. Room was comfortable. No WiFi
It was very clean, cozy and the view was amazing!
Location was great. Lakeside view was superb Jacussi was not working. Room was small
Pro: Perfect location, great views, fun sledding right on-site, comfortable beds, nice gas fire place, mini fridge. Con: Holes in wall, interior/finish show age, ripped towels, jacuzzi needed cleaning (a ton of sand/dirt), shower was like 4" off the tub...
live the location to the lake , room was clean and close to bear valley village. I didn't like being woken up early on my birthday because of construction
The view and the coziness, loved the fire place. The bathroom was too small and there was no microwave.
Don't ever take room 214...next to linen room...wake up call at 5am and so much noise you can't go back to sleep.
Nice kitchen facilities in the suite with microwave, stovetop and fridge. Good location. Customer service was lacking. The front office staff made us feel like they were doing us a favor when helping us or even checking us in. There's even a sign up at the front that says something to the effect that they charge extra for bad attitudes. They didn't greet us warmly, and I even had to ask if they worked there, and they had no nametags or uniforms. They did respond and get someone to our room when we had some issues (lamp was missing a knob, there were crumbs on the sofa bed showing that the fitted sheet wasn't changed, the toilet seat was loose) and were courteous. In terms of the room, the carpet was old (they said they were planning on changing it), the bathroom facilities were very basic and old, the sofa bed is not at all comfortable despite being new (you can feel the springs), and the housekeeping staff made it abundantly clear that they do NOT clean the rooms (unless you request that they vaccuum, which we did), but that they simply make the bed if necessary and change towels. Overall, I would compare this to an old Motel 6. I would not pick this inn again--I'd upgrade to a hotel.
Close to village and lake, plush clean carpet, big bathroom and closet space, flat screen tv, fireplace, wide open space right across the parking lot where we were able to play in the snow. Loved it! Will definitely return and recommend! No microwave or fridge :( pillows a little uncomfortable. even though we were one of maybe 4 occupied rooms and we were leaving on a Tuesday, they still called at 11 to remind us of check out. It's not actually a negative I guess - they were nice about it and 11 IS the listed check out time but I will always give bonus points to a place that gives free late check out!
down to earth
Quiet and they allow dogs. A little shabby. Old TV.
Peaceful, quiet, friendly staff. Good location, view of lake! Close to all restaurants.
Staff seemed to be unfriendly.
Great location Rude staff
The staff was friendly and the rooms were very clean. The ice machine was in the office and it closed at night. No fridge so bring a cooler.
The room was very cozy and neat. The location was really close to the village. It would be nice if they had a mini fridge with complimentary water. The tv was small
clean and roomy, comfy beds, near restaurants and stores. open field next to hotel full of snow for kids to play
I stayed here for 3 nights while looking for a place to move to in the area. I checked in very late and being a woman traveling alone I was hesitant to see what floor I would be on but the gentleman at the front desk put me on the secure 3rd floor without me asking so that was much appreciated. My single king room was extremely clean (even smelled great), bed was very comfortable, the breakfast had a great variety of food and drinks. Very welcoming place and for an awesome rate. Not the more picturesque location as it is in an industrial area but I had no issues with security or safety.
price, location, amenities, parking, all good.
Large rooms, good breakfast and friendly staff. But the extra that put this hotel over the top for us was their complimentary happy hour from 5:00-7:00: 2 free drinks and tacos in the cozy dining area. After being stuck in snow traffic for hours, this was just what we needed to unwind!
The fact that we were on a floor with access to the outside grassy area for pets was great. The kitchenette had a fridge and microwave. Nice stay. The shower could have been slightly cleaner or updated faucets.
It was clean. Staff was friendly. Nothing
We arrived earlier than expected and Janice was very helpful and welcoming to accommodate us. I had stayed here before and was very pleased to come back. We Loved the room. Was well cleaned. Bed was comfortable. The room was a great size. The only thing we had a problem with was that they put us in a handicap room and the shower was extremely hard to use being as the toilet area and shower were one big open area and the was no shower curtain to divide or an easy way to use it
Location Room was tainted with cigarette smoke smell, claustrophobic, 88 degrees in hallways, AC in room was like an icebox, temperature extremes and horrible front reception rude as heck.
Did not like the light switches, coffee pot was in a very difficult to operate, and very awkward to use in that place, good coffee. Good sleep, Good places to eat near by.
Spacious room, would return if I need to go to the area. Complimentary breakfast was nice, good price.
Great location, clean accommodations. Bed was uncomfortable.
Free wifi. Room layout was weird.
Great location,accessible to everything. The rooms were big enough,and spacious to walk through..located in a central location close to food places,bars,etc. They also gave is a.discount coupon for eating in the restaurant close to the place
Loved this place!! The only bad thing was the bed in our room was hard as a rock. But we still loved the room!
Loved the privacy and proximity. Off season is great, I'm sure peak ski season is completely different.
The price was very affordable. Shower was very nice and the fact that it was off of Pine Knot so you didn't have to drive to go to the shops or eat. The bedding was very old and "stale" feeling. Bed was also itchy.(no bed bugs though!) there were ants in the bathroom crawling around the sink.
Great location. Super close to the lake and the village. Super friendly front desk guy!
Very friendly staff, great location. Older, refurbished rooms were very well appointed and clean. Would definately stay again. No place to hang clothes in room #69.
LOVED the location, rate, very clean room, and incredible customer service. Internet was down, bed pillows were flat-wouldn't consider them pillows, mattresses were worn. Rooms need to be updated a little: carpet and headboards would make a drastic difference in appearance.
Close to town. Location Bit dated, flat pillows.
Locale is great Rooms are worn but cleanish Nottinghams restaurant has good happy hour bartenders rock there! One of my fav places in big bear when prices are cheap
I liked the proximity to the local bars/resturants. I went in the summer time and they didn't have any air conditioning
Absolutely perfect for a get away. Quaint cottage, fireplace, cute front porch, and so close to all the shopping and restaurants. Will definitely be going back. Can't think of one thing that I would change !
Loved the layout of the cottages, Friendly staff, upon entering the room I noticed how clean it was, the tub was bigger than I thought and the jets were a nice touch, bed was comfortable, I really loved the layout of the room and how the room had little homey touches my boyfriend loved the room just as much as I did I definitely plan on staying again. I loved everything about the room!
We had two of the cottages, one for me and my husband and one for my son. Each iw equipped with a beautiful rock spa tub and fireplace. #14 was bigger, and #7 was smaller but really made you feel like you're in a cottage out in the enchanted forest. It would'nt have been surprising to see one of the Seven Dwarfs show up. There is a kitchenette area in each room. I would recommend these cottages to couples. We didn't think our bed was not super comfy, however our son thought his was fine.
Bed was very comfortable hot tub great Need more places to hang towels for hot tub use
I loved the whirlpool bath, courteous staff, location was great. Poor internet. Bad area for cell service (not their fault)
I cannot say enough good things about their complementary breakfast. Surprisingly robust with plenty of room and a friendly cleaning staff. Overall a great way to start the day. Not faulting the hotel for this, but the location leaves much to be desired. East Hospitality Lane is rife with places you've heard of, which doesn't make this much of a "getaway" location. Luckily we were here as a place to stay that was "out of the way" of our actual Southern California vacation destination.
Super clean, great size rooms, great price point. and the free breakfast layout is far beyond most hotels "continental breakfasts".
The noise level was so quiet. I loved that. Staff should let loose a little. Shouldn't be awkward when talking w guests. The tv was placed pretty awkwardly too.
Breakfast was good. Staff was terrible and room smelled and sheets were dirty.
The staff were so friendly and helpful. The room was great and clean and comfortable. I liked everything.
Our room received no service on Friday, the first time this has occurred to me in a motel
Nothing Walls were paper thin, staff was very loud during the day. Freeway noise at night was unbearable. Staff blew me off, said everyone complains. Breakfast was gross and not wry sanitary. I travel for a living and spend a lot of time in hotels. I rarely rate them, but I wanted people to be warned that this is not your usual Hilton/homewood suites stay, more of a motel 6 environment.
The rooms were not "amazing" but overall this hotel is VERY nice and very accommodating. The breakfast is amazing. Even though other hotels have breakfast included, I did not mind paying $11 for a huge, delicious breakfast. Comforters should be larger and warmer.
Comfortable and clean room.
Clean room, Keurig machine in the room and Neutrogena soaps. Shower was nice and large. Bed had a controller to adjust firmness. Wish the breakfast was free. The television had an HDMI cable but when we attempted to connect the laptop to the tv it failed to work. Pool was small and the overall hotel was rather small.
The room was very nice and spacious. The beds were so comfortable The parking lot was so small. We had checked in and went out with friends. When we got back to the hotel it was late, but there was only 1 spot available and it was between 2 big trucks.
Polite staff. Very nice hotel with many amenities
room was very clean. beds were SUPER comfortable! Tv was up to date. service was good. we got water and snacks for being hilton honors club members! bathroom wall paper was pretty dated and didnt match the black granite. the shower curtain was too high so when we took a shower the water got all over the bathroom floor. the couches or seats had weird stains on them but still seemed clean.
Very friendly staff, clean hotel, great location for events at the NOS center- about a 30 minute walk away. A bit tough if you don't have a car. Not a lot of food or retail accessible by foot, lots of roads in the area missing sidewalks.
The size of the room and the nice glass shower.
Room was upgraded from suite to larger suite. It was a bit confusing trying to figure the system for ordering breakfast. Not a major issue.
Location, recent room remodel N/A
The room was spacious and clean. The desk at check in stated the A/C was not working but that if we opened the window we would be just fine. What he failed to mention is that not only was the A/C broken, but they had the heat blasting in the hallways and our tiny 4th floor window only opened about 1". when we got into the room around 9pm it was about 80 degrees and never cooled down. We were too tired to request a room change. In the future we will request a room with a sliding glass door so in the event the A/C is broken again we can at least open the door to let some fresh air in.
The cabin was very comfortable. No everything was perfect.O
Location, staff, great room, clean facilities Three breakfast selection was minimal and or was provided piecemeal. Small quantities were brought out so consistently ran out and as soon as it was replenished a line would form so I skipped eating and just had juice.
Proximity to event at the lake Extremely rugged/steep access to uppermost cottage, my elderly mother could not have made it up the hill alone. No bed downstairs in cottage, again stairs were too difficult for mother so we checked out within the hour and went on our way.
Great location...close to the Village...unique and historic...wonderful Jacuzzi tubsbreakfast rather average...very friendly and helpful staff coffee ??? not so good
I stayed here with two young children when visiting family in the area. The gentleman at checkin was very friendly. He was very polite and checked us in quickly and smoothly. The pool was fun for the kids. It seemed clean and kept up. The full breakfast was good- normal for this type of hotel. Oh and the beds were very comfortable. The rooms were ok. Just felt like it needed updating. The carpets looked old and a little dirty. The fabric couch was in need of a good steam cleaning or just replacement altogether. Smelled a little musty.
Location of my handicapped room right off the elevator Lights in bathroom on motion detector and shut off every time I was in the shower.
The hotel staff were friendly and efficient. The room was clean, attractive, quiet, and spacious. The breakfast was robust and tasty. The landscaping was exceptional. We had bougainvilleas blooming right outside our window!
We loved everything about Timber Haven! Hotel Employee was so warm, welcoming and accommodating! Cabin 7 was perfect for our family of 6 and we loved the outdoor eating area, play structure and the paddle ball. Breakfast was perfect--nice to take back to If we have to say something, we wished there were screens on a few windows so we could cool down the cabin without adding some friendly bugs but that is so minor :)
The owner was very nice and very accomdating. Nothing
The lodge was a perfect retreat for us this past weekend. It was quiet and cozy, and and the owner was delightful. I really couldn't ask for more, and we will definitely be back soon.
The staff was outstanding and it was across the street from where I was attending a meeting. There was lots of food available in the lobby for free, games, and movies. There was pop corn to go with the movies, lots of options for breakfast/evening. The room I was in (3) was very small but everything was clean and lots of amenities.
lake view and proximity to our friends wedding venue. it was extremely hot and there were not enough fans provided to cool the room. it was difficult to sleep it the heat.
This guest did not leave comments about this hotel.
Charming, convenient, and well attended.
View at the balcony is excellent so are the staff and location is very convenrent
It was a very nice, private room that was close enough to most everything it's within walking distance. The man who came to check us in was very nice, seemed willing to make most anything happen to make us more comfortable. Definitely recommend you bring your own pillow and possibly top sheet. The beds are "European style" meaning there's two smaller, rectangular comforters and no top sheet. Not bad, just a recommendation. One thing they don't tell you on here is you have to wait for the guy to show up at the location since there's no front desk on-site. But it was very easy to coordinate. Just plan to be there around the exact check-in time, or a little later.
Room was very clean. Nice modern decor. Great location, close to the slopes and village area. Dave was great. Will definitely stay there again next time I go to Big Bear.
Loved the black out curtains. The breakfast was great also. The beds were comfortable and had a good night sleep. Nothing
I liked the atmosphere. It is a good place for a business trip - the breakfast bar was pretty good. The front desk staff was courteous. I was on a lower floor facing the parking lot, there were obnoxiously loud people drinking beer from the trunk of their car until about 10pm. This is not a hit on the hotel as much as it is some of the guests.
Very clean hotel, close to the university, which is why we were in Loma linda Would have been nicer to have a slightly lower price, but it was a good deal so I can't complain.