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The room was very cozy and neat. The location was really close to the village. It would be nice if they had a mini fridge with complimentary water. The tv was small
down to earth
Great location Rude staff
clean and roomy, comfy beds, near restaurants and stores. open field next to hotel full of snow for kids to play
Peaceful, quiet, friendly staff. Good location, view of lake! Close to all restaurants.
Staff seemed to be unfriendly.
The staff was friendly and the rooms were very clean. The ice machine was in the office and it closed at night. No fridge so bring a cooler.
Quiet and they allow dogs. A little shabby. Old TV.
Close to village and lake, plush clean carpet, big bathroom and closet space, flat screen tv, fireplace, wide open space right across the parking lot where we were able to play in the snow. Loved it! Will definitely return and recommend! No microwave or fridge :( pillows a little uncomfortable. even though we were one of maybe 4 occupied rooms and we were leaving on a Tuesday, they still called at 11 to remind us of check out. It's not actually a negative I guess - they were nice about it and 11 IS the listed check out time but I will always give bonus points to a place that gives free late check out!
Nice kitchen facilities in the suite with microwave, stovetop and fridge. Good location. Customer service was lacking. The front office staff made us feel like they were doing us a favor when helping us or even checking us in. There's even a sign up at the front that says something to the effect that they charge extra for bad attitudes. They didn't greet us warmly, and I even had to ask if they worked there, and they had no nametags or uniforms. They did respond and get someone to our room when we had some issues (lamp was missing a knob, there were crumbs on the sofa bed showing that the fitted sheet wasn't changed, the toilet seat was loose) and were courteous. In terms of the room, the carpet was old (they said they were planning on changing it), the bathroom facilities were very basic and old, the sofa bed is not at all comfortable despite being new (you can feel the springs), and the housekeeping staff made it abundantly clear that they do NOT clean the rooms (unless you request that they vaccuum, which we did), but that they simply make the bed if necessary and change towels. Overall, I would compare this to an old Motel 6. I would not pick this inn again--I'd upgrade to a hotel.
The young ladies at the check in/check out desk were nice and professional. The grounds were neat and clean. There was no toliet tissue in the room, had to track down housekeeping. Both beds had stains on the sheets, my bed had what looked like black mascara smudges on the upper head part of the sheets (covered by the pillow). My friend's bed had "something red" what looked like blood on the upper part of the sheet and her bedspread had rips. One reason I chose this motel is because the picture shown on the website was so pretty (I forgot that could have been any of their rooms and who knows how old the pictures where). And lastly, the issue that was of most concern was that the bathroom had lots of little ants crawling around, both on the floor, on the walls and especially in the bathtub and bathtub walls. Not sure if I would stay there again, since I don't know if all the rooms are like that.
The price was really good, the room was really clean, but the breakfast was really poor, just coffee, muffins and orange.
The price There were stains on the sheets, the walls the bathroom and the room itself were disgusting. There were cockroaches and the staff was extremely rude.
This is the only location I stay whenever I'm in the area. Very much a bang for my buck Everything
Good price. good location for short stays
Quiet & very convenient to all locations. Very reasonably priced. Key didn't work at first. Had to wait for staff to return from break to get it taken care of.
Soft bed, very nice staff, No bad points
nice room brekfast
Comfortable beds. Being on the second floor, we are in our 70's so not fun carrying suitcases up the stairs.
It was comfortable & had good air conditioning There was ants. Coming in from the sink
Clean, quiet and affordable.
I know this is a budget hotel but the beds were extremely dirty with HAIR everywhere. Same goes for the bathroom. I stayed at similar hotels before but never had a room this dirty. Cannot recommend this place.
It is cheap and has the necessary things to stay confortable.
All that we liked about this place was the location and staff. Near some snow grounds, near some markets and shopping, and relatively close to the main village walk. We had movie channels which was nice when getting ready. Okay for one night as we did, just passing through. The staff was nice and helpful and check out time was great at noon, with no extra charge. The room itself was bad, it was nonsmoking but reeked of cigarettes, it was stuffy and smelled weird in the restroom. The room was bare and poorly kept. The bed was more like a stiff couch with a couple of thin blankets. No a/c or heat which made it very cold, wish we had an extra blanket. You can hear EVERYONE else in the building.
I only stayed for one night as I was in Big Bear visiting friends. However, I have stayed at other Motel 6 before and enjoy them as I really only need a clean, comfortable, nicely priced place to clean up and sleep. This stay was quite pleasant and the desk staff were friendly and efficient. Will be using this chain again!
very close to Bear Mountain and Snow Summit. Affordable, given the area and time of year.
The lady at the front desk was so accommodating and understanding when we requested a refund for the night because we decided to head down the mountain instead. She gave us a full refund and gave us no trouble for the last minute change!
It is clean and Good.. One thing could have been there is refrigerator in the room..
LOCATION WAS GREAT PEOPLE WERE INCONSIDERATE OF OTHER GUEST. WALKING PAST OUR ROOM AT ALL HOURS OF THE NIGHT AND MORNING BEING REALLY LOUD AND RUDE
I want to say Thank you for being Pet Friendly.....So many travelers have pets these days.....our pets are like family to us, when we go on vacation they go on vacation with us. So thank you for making that possible.
Nice ! Close to everything !
Convenient location. Easy to get to and close to stores. Pretty clean room but it smelled like cigarettes and shower could' have been cleaned better.
Very very clean, family run, nice area close to alot of shopping. Everything walkable. Quiet.
They had a microwave and mini refrigerator Flat screen HD TV Very hard rough towels Baby spiders on the roof in the light bulbs Blankets were also uncomfortable
It was close to anything I needed....it was very quiet and the staff helped me with anything
When first getting there i thought from the outside that i had made a mistake. While checking in the staff was friendly and hospitable. When entering the room I thought the worse and to my surprise the room was outstanding. Hardwood floors in the room and tile in the bathing areas. They were just putting in the HD and the scent of the room was basic but welcoming. The only thing I didn't like was their mandatory cleaning around 12pm-2pm. You are required to leave your room for the cleaning. So if you are staying more than one day you will be expected to leave. but when you return your room will be cleaned and fresh smelling.
Nothing Bad staff bad service..all bad Never stay there..
The bed was comfortable They didn't open the pool until 10 a.m. so I didn't get a chance to even sit in the hot tub before we had to check out in the morning.
Took us FOREVER to check in, then the key they gave me was for a room that was already in use!
The women at the check in window was so very RUDE. There was no Hello, how are you, ect...asked for my name, and collected the money then shut the window...I had to knock and ask for an additional pillow, she says there are none available....Absolutely RUDE
The Clerk at the desk when we arrived was great, She was friendly, and she called our room to see if everything was ok. The person on the morning shift also was very kind. There were eaten Sunflower seeds at the bottom of my bed.
The location is close to the high way easy if it's just to continue traveling. The breakfast is simple but ok. The door was almost falling apart, I guess with one shoulder push it's open. Because it's close to the high way you can hear the cars driving on the high way but when tired as I was it's no problem.
Got an upgrade to a king size bed. Great deal! Nice bathtub jacuzzi style.
I liked the cleanliness and size of the room, as well as the courtesy from the hotel office staff.
Nothing to like... Service, the bad oder, save your money and Look for another place.
staff would not let person i was meeting into room and they had to stay in lobby for a until I arived
Convenience, location to food gas stations outdoor shopping center and centrally located the word actress to Big Bear San Diego Palm Springs or LA is all done by about an hour-and-a-half travel several fast food restaurants located within walking distance along with a sit-down restaurant a car dealership with you want to look at Fords right across the street
I absolutely have not one good thing to say about this hotel or location! The room was not very clean at all! I figured if i rent a room i would be able to sleep in but that was not the case at all the curtains closed didn't even matter the sun beamed through the room, my wife shoes held the curtains closer to the wall. On the website it never said it was under construction so hearing the loud noises from all the machinery was beyond annoying!! The room was filled with roaches, the tv remote had no back, the batteries were held by tape, the shelves were extremely filthy. My wife did want a refund she said it was beyond ghetto but since we booked online we were told we couldnt have a refund. Never will i ever stay there again and the pictures online looks nothing like the actual hotel in person!
I like nothing at all at all not at all I didn't like the fact that they wouldn't have early check-in I didn't like the fact that they wouldn't have a great check out I didn't like the fact they were rude I didn't like the fact that he would like to check them like the fact
Enjoyed the stay quiet, location was good and price was great. Only thing i think it could use some new paint on the inside but that's about it.
Seems like someone has tried to clean it up... But it's in a hellhole of a neighborhood. Walls were VERY thin, and our neighbors were not upstanding citizens. Whole place just sketchy.
nothing The room was highly infested with roaches.
Price and the location The pool should be open later
the desk staff were good, but communication with other staff was difficult, not able to ask housekeeper for a washcloth or towel. also window was very drafty[ bed under window ] , what appeared to be a dealer hanging at the corner [ about 50 foot from hotel ] and loud traffic noise.
It was in my price range. not expensive at all no I loved everything was awesome place to stay
Good room for the money. Continental breakfast was dismal.
Nice quit room. No
I did not like anything I had called and asked for 2 beds, handicapp room, non-smoking, and if possible a early ck in . NON of MY REQUEST WERE MET. I HAD TO PAY $12.00 EXTRA FOR A ROO WITH 2 BEDS. THE HOTEL DOES NOT ACCEPT CASH. MY ROOM HAD TO BE CHANGED DUE TO THE Str
This guest did not leave comments about this hotel.
To leav Filthy trash heap with rude staff and unaccommodating for cars and other needs.
This guest did not leave comments about this hotel.
It was very nice, newly remodeled very clean, smelled good, quiet, great experience all together. The fridge was making noise, but I just unplugged it, so it was nice and quiet :)
Welcoming landscaping and easy to get to off the freeway Thin walls: Could hear muffled conversation from the next room
Easy to find. Close to NOS Event Center and food locations close by. Check out was to early. Would have preferred a later check out.
Location... lack of unwanted visitors or persons wandering in/out Continental Breakfast advertised: only very very minimal old fruits available, with nothing HOT, and no breakfast cereal, ODD, old wrapped ding-dongs or similar available. Hot-Tub Advertised (NOT available, if not build into room) False Advertising
The staff was excellent The bed snd pillows were a bit uncomfortable
Very close to our venue The bed was horrible. Felt like I was sleeping on a rock.
The hotel is really close to the freeway. The owners are too strict with their rules, there is actually people renting the hotel rooms, there's fights at night, the staff just goes inside the room no matter what you're wearing or what you yell and people randomly came up to me selling me phones.
Nothing This place was disgusting. Everything was stained and dirty with hair everywhere. We didn't even bother staying the night, just drove home. DO NOT STAY HERE!!!
Nothing at all. It was horrible. only good thing was price but I'd rather pay way more for anything else then what I got. EVERYTHING. it was gross. Toothpaste on wall when we came in, tv didn't work, no wifi, hair everywhere, bath tub handle broke. Disgusting, never staying here again.