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Located by highway Drive in got lost, signs weren't visible at night. We arrived and parking was limited and far from hotel, long walk in with tired toddler. They didn't have the room I booked with two beds, slept as a family in king.. Light was out in room, and the a.c/heating unit was loud and turned on and off all night. There must have been a kids hockey game because there were hockey kids running all day and night.. Very loud and hard to sleep because they kept waking my toddler. Shampoo smelt like hippies and the light bulb blew and got glass on the floor. The second day they came to change the first broken light bulb and had to changed the whole fixture... While my family sat and watched the over half hour process... The pool and hot tub was filled with rambunctious kids... While their mothers sat and drank beer... The sign clearly stated no kids in hot tub under sixteen... They were young... Like single digits... Rest past eight am was not happening. The walls are paper thin... The staff was nice.. But the stay was not... Disappointing for a crown plaza... Very disappointing
short distance from downtown Cleveland
The staff were extremely gracious and tried to meet all needs. Not just the front desk staff but everyone we encountered in the hotel. They were a pleasure. The "systems" at the property did not work smoothly. Check in BASED ON RESERVATIONS THROUGH KAYAK did not work. The reservation THROUGH KAYAK was not accepted by the property's computer, despite print outs of the reservation information. It took more than 40 minutes to straighten out. Eventually, we told the staff to just check us in instead of having us stand around in the lobby and when it is straightened out, tell us. Another system that did not work well was room cleanliness -- this should be a 'checklist' task: before a room is logged as cleaned and ready for a new guest, someone should check to see that the towels are clean and all appropriate supplies are present. Something as obvious as a missing box of tissues -- an empty holder is not hard to spot. Then, when a guest asks that it be replaced, there should be a flag on the request with a system to ensure that the task is completed. It was not. The same with the facilities. The exercise room was missing items marked as present, such as clean ear-phones. The exercise bike was broken but not marked as such, suggesting no one on staff knew about it. These are all minor points but this is a facility that should not have these issues. They are minor but also very easy to address.
The breakfast that was included was phenomenal.
Rooms were awesome, place is beautiful, staff was friendly and very attentive. Typical hot continental breakfast, reasonable on site restaurant with great food.
THIS LOCATION WAS GREAT WHEN i STAYED THERE 21/2 YEARS AGO BUT NOW THE HOTEL IS FILTHY.DIRTY STICKEY FLOORS, HAIR IN AND ON TUB DRAIN, URINE ON FLOOR AT BACK OF TOILET, SPOTS ALL OVER EVERY CARPET IN ROOMS AND HALLS. THIS HOTEL ACCEPTS DOGS NOW AND IT SHOWS ON THE FILTHY FLOORS EVERYWHERE. I WOULD LIKE A REFUND ON THE $700. PLUS i WASTED ON THIS ROOM. I AM SENDING SEVERAL PICTURES TO LA QUINTA SO THEY SEE WHAT A DISGRACE THIS LOCATION IS TO THEIR NAME.
Staying with pets was painless. Definitely would come back. Room had some stains on walls and cosmetic issues. I'm not sure if it's a designated pet room so they don't care as much but weird stains 6 feet off the ground aren't from pets so I'm not sure.
Great Staff, especially the 'breakfast lady'.... we were several families there for a wedding in the area. It was a good place to stay with a nice pool for the grandkids.... : )
The staff was the nicest hotel staff I have ever encountered. I had no issues with any part of the experience and the king bed was like being on a cloud. I'm not a breakfast person, however, my girlfriend is. Since their breakfast is $11.50+/person we ended up going to Denny's across the street. Everything else was perfect!
It was close to the Cleveland Clinic, staff was efficient and courteous. The walls are thin, hot water wasn't plentiful or hot enough.
The staff was great, the breakfast at Shulas was excellent! Beds were comfortable. When we got to the room I noticed there was garbage in the closet and underneath the vanity in the bathroom.there was also extremely cold air coming in from the heating vent maintenance came fix that up for us and they gave us complementary breakfast and a free movie due to the room being dirty however the water took about 10 minutes to heat up at the sink in the bathroom the shower went from hot to cold and when it got hot it was burning
It was extremely loud with parties going on in several rooms on the floor. The security guy did his best. Staff was friendly
Very clean and organized. Loved that it had a nice restaurant and room service was available. To many kids the weekend I stayed there. They were noisy and running around all over the place.
Very relaxed The last time I stayed at the double tree it was very nice I stayed on the 5th floor, the rooms were clean the whole floor was very nice. This time was horrible I stayed on the 3rd floor the wallpaper was peeling the bathroom look dirty. The feel of the whole room vs the room I had before was just so different. I say this to say I'm not sure if the higher up on floors you stay but my first experience was very nice my second time wasn't so nice.
It's located on a hill with other restaurants and hotels so walking from one to another could be a hindrance to the unfit. However "The Winking Lizard", a well known area restaurant, is directly across from the hotel.
Liked wyfy. Comfortable bed. Large bathroom. There was a hair in the bath tub.
Clean, well kept, excellent value. Would definitely recommend.
WiFi worked. Able to print boarding pass at computer and printer in lobby. When booking the room, I was offered the choice to request a "quiet room," but was given the complete opposite. Was able to get 3 hours of sleep at most. Cannot even begin to tell you where all of the noise was coming from except definitely from the "vending" area across the hall, but it was constant. By 3am there was so much noise I gave up on sleeping despite having to leave by 7:30am for a meeting with a client. If you want to get more than 2-3 hours of sleep, do NOT accept room #104 (or any of the rooms on that side of the first / ground floor). And I never even received an invoice under my door in the morning, plus, on check in, my address was completely wrong - listed as a State 1,000 miles away from my work address that I provided when booking.
Great breakfast, comfortable common area, outstanding evening snacks with white wine. Would not give loyalty points because I booked through Kayak. I was still loyal, as I could have gone somewhere else. Their management team did so many things well, but missed on this.
LOVED the room, mattress, linens, pillows...very comfortable. The furnishings were cute, comfortable and very updated. Location was excellent as well as the price. Room was also very clean. The television was difficult to use. Remote was stubborn and most of the channels said "no signal". In house food selection was limited, EXPENSIVE and poor tastse/quality.
Comfortable, even though sweet had strange layout. AND I really wish I could've had a fresh baked cookie as advertised but they were out of cookie dough. But that's okay too I didn't even see it until I got there. Free waffles made it better. Ice machine on my floor was broken. Water pressure in the shower was awful. No bacon either day at the breakfast. And there was a terrible snowstorm over the whole weekend that they never plowed the parking lot. It wasn't a huge deal, but it came off like they really didn't care.
I have never stayed at this brand hotel, but have stayed at others next door and nearby, so I knew the location was excellent. The breakfast area was clean and had a good selection of food choices. The room itself was OK, (most hotels need to do a better job vacuuming around and under the beds, I dropped my glasses-looked under the bed to get them and saw candy wrappers, a soda can, and HUGE dust bunnies. The hallways smelled like disinfectant.
This guest did not leave comments about this hotel.
loved the 24 hr free coffee, free newspaper in am and fresh fruit always available. Helpful staff. The maintenance guy kept the property and pool immaculate. fitness center was 15 to 20 mins away. Not on hotel property.
Location. Staff and how frendly evry one is
Location very close for business Only had interaction during in check in and check out with staff but they acted is if I was a burden. Not friendly. Not particularly clean premise either.
The location was perfect. I was given a room on the 1st floor,when the guests above us would move about there was an awful creaking sound we could not sleep. I brought this to the staffs attention and they moved us to the 2nd floor and the same thing happened. Very annoying!
The location was great for everything we had planned while we were in Cleveland! The hotel staff was very rude - The room was dirty and many things were broken or didn't work at first try. Will never stay there again!
This guest did not leave comments about this hotel.
Noisy. Children running over our heads til 11pm
This guest did not leave comments about this hotel.
I love this place..is the best Nope
NOTHING! I wish I had listened to the other comments and spent $30 more to stay some place else. We had no towels, the microwave was older than my 17 year old son, the refrigerator was a solid block of ice, so unable to use the freezer. the chair had nasty stains on it and the bathroom was horrible. they had an elongated seat on a round toilet so I almost fell off and the shower had hair in it. also after turning on the shower the drain was blocked as well. There was a dead bug hanging off the ceiling and my sons bed sheets were not only stained but had paint on them. YES paint. The floor had missing pieces of carpet. no remote for the tv as well. For breakfast there was no OJ only apple juice and warm milk. Only 1 cereal as the other was empty, no plates for the waffles and the 1 bagel that was left had black, maybe mold on it. also as I was making my waffles, the very rude front clerk was spraying chemicals on the counter right next to my breakfast. really, you couldn't wait 5 minutes for me to move my food. will never return there. please do yourself a favor and book some place else.