Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "Terrific location."9.5 "95%
liked the proximity to sightseeing ." 9.7 "97%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.8 "Bar is amazing."10.0 "
Lovely bar service , according to 100%." 8.9 "Delicious alcoholic drinks , according to 89%." -
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." 8.7 "87% wereimpressed by the valet service ." 8.8 "88% werehappy with the room service ." 10.0 "Lovely bar service , according to 100%." 10.0 "100% said therecreation staff was great ." -
7.6 "Good breakfast."7.7 "77% were
happy with the price of the breakfast ." -
6.8 "Average comfort."5.3 "53% thought the
bathroom was big enough ." -
6.8 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." 5.1 "For only 51%, thebathroom was ok ." 5.3 "53% thought thebathroom was big enough ." 6.0 "Only 60% thought theshower was ok ." 5.6 "56% thought thekitchenette was ok ." -
5.2 "Internet is average."
Overall Rating
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9.1 "Incredible bar."
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9.0 "Terrific location."9.5 "95%
liked the proximity to sightseeing ." 9.7 "97%enjoyed the restaurants & bars nearby ." -
8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 8.7 "87% wereimpressed by the valet service ." 8.6 "86% thought theservice was very professional ." -
7.5 "Good breakfast."
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6.7 "Average comfort."5.4 "54% thought the
bathroom was big enough ." -
6.2 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." 5.4 "54% thought thebathroom was big enough ." -
5.2 "Internet is average."
Overall Rating
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9.3 "Terrific location."9.5 "95%
liked the proximity to sightseeing ." -
8.5 "Bar is amazing."
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7.8 "Good breakfast."
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7.7 "Good service."9.1 "91% found the
staff to be very friendly ." 8.8 "88% wereimpressed by the valet service ." -
6.1 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." -
5.4 "Average value."
Overall Rating
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9.3 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
8.6 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.0 "Good vibe."
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6.9 "Rooms are ok."
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6.8 "Average comfort."
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6.6 "Average amenities."6.3 "63% thought the
building was acceptable ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The location, the staff, the great breakfast, and comfy room Nothing
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4.2review from
The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.
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9.7review from
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
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10.0review from
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
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10.0review from
Location was great Kind of dark interior needs brightening.
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10.0review from
The staff and the place are great !
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6.8review from
Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars. Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
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3.7review from
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
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5.7review from
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
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10.0review from
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
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9.7review from
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
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10.0review from
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
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9.4review from
Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.
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8.5review from
We had nothing but trouble with Kayak and Getaroom. The Getaroom staff, in fact, was terrible. I will never use Kayak or Getaroom ever again. The Valencia was great, though. Wonderful staff.
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5.3review from
The location was the only thing good about the hotel. 5 min from the down town riverwalk Do I have enough space. Let's see. First off the room looked nothing like any of the photos. The room was void of any color, decorations, furnishings or character. It was no where near a $200 a night room. From to moment you arrive you are on your own to unload your bags, drag them in the hotel and then hopefully find the lobby to check in. Which is on the second floor. Everything is expencive like you would expect but their is little to no staff to help you. I would never stay at this hotel again.
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10.0review from
The location, the staff, the great breakfast, and comfy room Nothing
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9.7review from
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
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10.0review from
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
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10.0review from
Location was great Kind of dark interior needs brightening.
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10.0review from
The staff and the place are great !
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10.0review from
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
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9.7review from
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
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10.0review from
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
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9.4review from
Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.
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8.5review from
We had nothing but trouble with Kayak and Getaroom. The Getaroom staff, in fact, was terrible. I will never use Kayak or Getaroom ever again. The Valencia was great, though. Wonderful staff.
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4.2review from
The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.
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3.7review from
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
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5.7review from
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
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5.3review from
The location was the only thing good about the hotel. 5 min from the down town riverwalk Do I have enough space. Let's see. First off the room looked nothing like any of the photos. The room was void of any color, decorations, furnishings or character. It was no where near a $200 a night room. From to moment you arrive you are on your own to unload your bags, drag them in the hotel and then hopefully find the lobby to check in. Which is on the second floor. Everything is expencive like you would expect but their is little to no staff to help you. I would never stay at this hotel again.
