Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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10.0 "Wonderful beach."
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9.3 "Awesome vibe."9.7 "97% said it was a
stylish hotel ." 9.0 "90% thought, thehotel was modern ." 9.7 "97%enjoyed the friendly atmosphere ." 8.8 "88%enjoyed the lobby entrance ." -
9.2 "World class service."9.7 "97% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." 9.4 "Lovely bar service , according to 94%." 7.5 "75% werehappy with the room service ." 8.3 "83% found therestaurant service to be one of the best ." -
9.0 "Food is to die for."9.1 "91%
loved the menu selection ." -
8.9 "Bar is amazing."9.4 "
Lovely bar service , according to 94%." -
6.1 "Breakfast is mediocre."
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5.0 "Sufficient wellness & sports facilities."
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3.9 "Value below average."3.4 "66% said the
breakfast was too expensive ." 4.3 "Theprice was too high for 57%."
Overall Rating
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9.3 "Awesome vibe."9.7 "97% said it was a
stylish hotel ." 9.1 "91% thought, thehotel was modern ." 9.6 "96%enjoyed the friendly atmosphere ." 8.7 "87%enjoyed the lobby entrance ." -
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." -
8.9 "Bar is amazing."
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8.8 "Food is delicious."
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8.4 "Generally very clean."8.3 "83% said
rooms were clean ." 8.8 "88% thoughtit was clean ." -
6.8 "Average comfort."6.2 "
Beds were acceptable for 62%." -
6.6 "Internet is average."6.1 "61% thought the
wifi quality was ok ." -
6.1 "Breakfast is mediocre."
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3.5 "Value below average."
Overall Rating
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9.5 "Awesome vibe."9.2 "92% thought, the
hotel was modern ." 9.7 "97% said it was astylish hotel ." -
9.1 "Food is to die for."
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9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 9.7 "97% thought theservice was very professional ." -
8.7 "Bar is amazing."
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8.7 "Generally very clean."8.4 "84% said
rooms were clean ." 9.2 "92% thoughtit was clean ." -
5.9 "Breakfast is mediocre."
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3.8 "Value below average."
Overall Rating
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9.4 "World class service."9.7 "97% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." -
9.3 "Awesome vibe."8.8 "88% thought, the
hotel was modern ." 9.7 "97% said it was astylish hotel ." -
9.1 "Food is to die for."
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8.7 "Bar is amazing."
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8.7 "Generally very clean."8.5 "85% said
rooms were clean ." -
4.0 "Value below average."
Overall Rating
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9.5 "Awesome vibe."9.7 "97% said it was a
stylish hotel ." 9.1 "91% thought, thehotel was modern ." -
9.0 "Incredible bar."
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9.0 "Food is to die for."
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8.7 "Great service."9.6 "96% found the
staff to be very friendly ." -
8.5 "Generally very clean."8.2 "82% said
rooms were clean ." -
5.9 "Breakfast is mediocre."
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3.9 "Value below average."3.2 "68% said the
breakfast was too expensive ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.2review from
Location We booked in advance and were told that the best price was around $258.00 a night,Big Lie. On the day of the trip your site said the rate was $158.00 and the next day it said $148.00. We asked to have our rate adjusted and were told that they had no responsibility as your site collected our money and paid them. Your statement about having the "BEST DEAL" was a total lie. I will never use your service again and I will warn everyone I know about your deception. We were overcharged about a $100.00 a day and stayed at the hotel for five nights YOU OWE US $500.00.
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8.0review from
The desk staff was friendly and helpful. Rooms were nice and clean. Relevant and modern decor. Rooftop bar is nice with a great view into the stadium. Would stay again for sure.
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10.0review from
The staff was very nice and friendly. They wanted to know where we were from and why we were there. As it turned out we told them that we were there celebrating out 44 wedding anniversary. When we got back to the room, after dinner, there was a bottle of wine and 2 lovely glasses waiting for us (compliments of the hotel). A totally nice stay. We will recommend the hotel if asked. We have already told several people what a great stay we had. The security is very good. My wife likes to use the stairs for the exercise. They were meant to be fire escapes and exit outside and require an employ to enter from outside.
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10.0review from
Proximity to downtown SD. No pool, no airport shuttle.
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2.0review from
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
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10.0review from
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
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10.0review from
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
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10.0review from
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
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9.1review from
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
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8.5review from
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
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10.0review from
Very dog friendly, friendly professional staff,comfortable spacious room
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9.7review from
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
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7.6review from
pretty clean place, very good location, very good value for a money. Valet scratched a bumper on my car, they took responsibility for it right a way, absolutely no questions asked. They had their report when checked in, all paperwork ready, and handled the accident in a best way. Offered as a 4 star hotel. IT IS NOT A 4 STAR IT IS A 3 STAR!!! Does not have a pool or a Jacuzzi. Asked for a housekeeping twice, room was never cleaned up, called for a 3rd time, they said "crew has gone home" but we can send you some towels... . That's when I expected to stay in a 4 stare hotel. Valet took 30 min to bring a car. Bumper got scratched.
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7.3review from
Staff was great and location was good. Bed was uncomfortable and the view we had was of an ally and a apartment building.
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8.0review from
The desk staff was friendly and helpful. Rooms were nice and clean. Relevant and modern decor. Rooftop bar is nice with a great view into the stadium. Would stay again for sure.
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10.0review from
The staff was very nice and friendly. They wanted to know where we were from and why we were there. As it turned out we told them that we were there celebrating out 44 wedding anniversary. When we got back to the room, after dinner, there was a bottle of wine and 2 lovely glasses waiting for us (compliments of the hotel). A totally nice stay. We will recommend the hotel if asked. We have already told several people what a great stay we had. The security is very good. My wife likes to use the stairs for the exercise. They were meant to be fire escapes and exit outside and require an employ to enter from outside.
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10.0review from
Proximity to downtown SD. No pool, no airport shuttle.
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10.0review from
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
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10.0review from
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
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10.0review from
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
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9.1review from
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
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8.5review from
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
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10.0review from
Very dog friendly, friendly professional staff,comfortable spacious room
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9.7review from
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
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7.6review from
pretty clean place, very good location, very good value for a money. Valet scratched a bumper on my car, they took responsibility for it right a way, absolutely no questions asked. They had their report when checked in, all paperwork ready, and handled the accident in a best way. Offered as a 4 star hotel. IT IS NOT A 4 STAR IT IS A 3 STAR!!! Does not have a pool or a Jacuzzi. Asked for a housekeeping twice, room was never cleaned up, called for a 3rd time, they said "crew has gone home" but we can send you some towels... . That's when I expected to stay in a 4 stare hotel. Valet took 30 min to bring a car. Bumper got scratched.
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7.3review from
Staff was great and location was good. Bed was uncomfortable and the view we had was of an ally and a apartment building.
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4.2review from
Location We booked in advance and were told that the best price was around $258.00 a night,Big Lie. On the day of the trip your site said the rate was $158.00 and the next day it said $148.00. We asked to have our rate adjusted and were told that they had no responsibility as your site collected our money and paid them. Your statement about having the "BEST DEAL" was a total lie. I will never use your service again and I will warn everyone I know about your deception. We were overcharged about a $100.00 a day and stayed at the hotel for five nights YOU OWE US $500.00.
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2.0review from
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
