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Details
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Reviews
Overall
8.8 Excellent
Based on 3,214 reviews
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All Reviews 8.8
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Couples 8.8
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Families 8.8
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Business 8.6
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Solo 8.9
9.5
8.9
7.1
6.6
6.0
6.6
9.1
8.8
8.1
7.0
6.5
6.2
9.3
8.7
8.6
6.7
6.4
5.9
9.5
9.1
3.4
9.4
9.2
9.1
7.9
7.3
6.3
data provided by TrustYou
"Friendly service"
"Great shopping"
"Good restaurants & bars in the area"
Top positive review
Top critical review
Excellent 9.7
Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again! Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
Okay 4.5
Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
Recent Reviews
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Excellent
10.0+I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
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Good
7.7+Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance-Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
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Excellent
10.0+We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences-Nothing to dislike
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Reviews
Overall
8.8 Excellent
Based on 2,730 reviews
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All Reviews 8.8
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Couples 8.7
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Families 8.5
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Business 9.0
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Solo 8.5
9.3
8.6
8.5
8.3
7.4
7.0
9.7
8.4
8.2
7.3
6.8
9.4
8.2
6.9
6.6
4.3
9.4
6.7
9.4
9.3
8.6
8.5
6.8
6.7
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Beach nearby"
Top positive review
Top critical review
Excellent 9.7
Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel. Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey
Okay 4.8
The beach and pool facilities are great My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
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Reviews
Overall
8.0 Excellent
Based on 2,576 reviews
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All Reviews 8.0
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Couples 7.7
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Families 7.8
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Business
-
Solo 8.4
9.0
8.8
8.3
7.5
7.1
7.0
9.2
8.2
7.1
7.0
4.5
4.5
9.0
8.2
7.3
6.9
5.6
4.8
8.1
7.4
4.8
2.8
data provided by TrustYou
"Great view"
Top positive review
Top critical review
Excellent 9.4
The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out. Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Okay 5.7
Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Recent Reviews
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Excellent
9.4+The staff were amazing and very accommodating-The view was amazing, the hotel was very comfortable and easy to get around.
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Okay
5.1+I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.-The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
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Good
7.4+Updated, modern, clean room. Nice large bathroom. Bed is comfortable.-Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
8.3
Nearby
La Fortaleza
El Yunque National Forest
$233+
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Reviews
Overall
8.3 Excellent
Based on 2,087 reviews
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All Reviews 8.3
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Couples 8.3
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Families 8.3
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Business 8.7
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Solo 8.3
9.7
9.4
9.2
9.2
8.4
6.0
9.6
9.5
9.1
9.0
8.5
5.3
9.7
9.5
9.4
9.3
8.2
6.2
9.3
8.4
9.3
8.3
5.3
3.9
data provided by TrustYou
"Friendly service"
"Beach nearby"
"Good access to airport"
Top positive review
Top critical review
Excellent 10.0
Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
Good 6.2
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
Recent Reviews
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Good
6.2+The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful-Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
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Excellent
10.0+What's not there to like?-There's nothing there not to like!
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Good
6.3+location to beach and pool-Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
8.6
Nearby
Ocean Park
Barbosa Park
$221+
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Reviews
Overall
8.6 Excellent
Based on 2,268 reviews
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All Reviews 8.6
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Couples 8.5
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Families 8.7
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Business 8.8
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Solo 8.3
9.1
8.8
8.7
7.1
6.7
6.7
9.1
8.5
8.5
6.9
6.5
6.3
9.4
9.1
9.0
8.7
6.9
6.4
8.7
9.2
8.8
8.6
6.9
6.4
5.0
data provided by TrustYou
"Friendly service"
"Friendly atmosphere"
"Beach nearby"
Recent Reviews
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Excellent
9.3+Staff was very nice and place was beautiful restaurants were very good-We had a lot of problems with ac first night
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Excellent
9.1+The room was very spacious for a family of 4. Food options are good as well with a couple of restaurants. A good stopping point for a day if you are on your way elsewhere. Very close to beach.-Casino in hotel means that there's always a buzz in the lobby area. Though it is set apart so was not a big deal.
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Good
7.0+Good location and facilities, not a big Hotel, everything was easily accessible.-Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?
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Reviews
Overall
8.5 Excellent
Based on 1,190 reviews
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All Reviews 8.5
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Couples 8.5
-
Families 8.0
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Business
-
Solo
9.0
8.9
8.8
7.7
7.1
5.9
9.1
9.0
8.6
7.5
6.4
5.4
9.0
8.9
8.2
7.5
5.3
3.5
data provided by TrustYou
"Professional service"
"Friendly service"
"Good access to airport"
Top positive review
Top critical review
Excellent 10.0
Spa. And service The beach cafeteria takes too long and always gets the order wrong
Okay 4.8
Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice. This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.
Recent Reviews
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Good
7.6+Friendly staff.-Nickle & Dimed. Pre-arranged amenaties, spa services and payment. All was lost somewhere between the concierge and front desk; so had to change plans and credit card.
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Excellent
10.0+Spa. And service-The beach cafeteria takes too long and always gets the order wrong
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Okay
4.8+Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice.-This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.
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Reviews
Overall
7.3 Good
Based on 71 reviews
10.0
9.2
8.3
7.0
5.0
5.0
data provided by TrustYou
"Great view"
8.6
Nearby
University of Puerto Rico
Carolina Beach
$163+
Details
Map
Reviews
Overall
8.6 Excellent
Based on 2,414 reviews
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All Reviews 8.6
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Couples 8.8
-
Families 8.5
-
Business 8.4
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Solo 8.7
9.5
9.2
9.0
8.6
8.3
6.6
9.5
8.9
8.9
8.6
8.3
6.6
9.6
9.3
8.9
8.7
8.4
6.8
6.6
8.6
8.6
8.3
7.7
6.5
data provided by TrustYou
"Great reception"
"Fair breakfast prices"
"Beach nearby"
Top positive review
Top critical review
Excellent 9.4
Clean comfy and friendly I can't think of anything I like it
Okay 4.5
I guess the Outback at this location was a plus. Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Recent Reviews
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Okay
4.8+The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach.-Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
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Excellent
8.8+Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing.-The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
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Excellent
10.0+Pool