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Reviews
Overall
8.4 Excellent
Based on 2,905 reviews
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All Reviews 8.4
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Couples 8.2
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Families 8.6
-
Business
-
Solo 7.9
9.2
8.3
7.1
6.9
6.2
6.2
9.0
7.9
7.2
7.2
6.6
6.0
9.2
8.5
6.8
6.1
6.1
5.8
9.2
8.1
7.5
6.2
5.3
4.5
data provided by TrustYou
"Clean rooms"
"Comfortable beds"
"Great shopping"
Top positive review
Top critical review
Excellent 9.1
Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs. None
Mediocre 2.0
Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Recent Reviews
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Good
6.0+Great place to stay at since it if very close to the cruise port.-Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
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Good
6.5+The location was great for walking they old San Juan and to get on cruise ship.-A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
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Good
6.5-Expensive and noisy. Nice location
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Reviews
Overall
9.2 Excellent
Based on 1,274 reviews
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All Reviews 9.2
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Couples 9.2
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Families 9.2
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Business
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Solo 7.9
9.4
9.2
9.2
9.0
8.0
6.5
9.6
9.3
9.2
8.6
7.9
6.4
9.5
9.2
8.9
8.8
7.7
6.4
9.3
9.1
8.4
5.1
4.0
data provided by TrustYou
"Friendly service"
"Friendly atmosphere"
"Good side dishes"
Recent Reviews
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Excellent
10.0+Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.-Having to leave so soon. Should have booked a much longer stay!
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Excellent
10.0+Beautiful hotel, wonderful hosts, located in an old world city.
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Excellent
10.0+The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.-There is a lot of traffic directly outside. Not good for early check in.
San Juan - Up to Half-Price Hotels
$125+
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Reviews
Overall
8.5 Excellent
Based on 1,279 reviews
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All Reviews 8.5
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Couples 8.5
-
Families 8.6
-
Business
-
Solo 8.2
9.4
9.4
5.5
5.3
5.5
5.3
9.7
9.2
5.3
4.7
4.7
4.2
9.3
9.2
5.3
5.2
4.8
3.4
9.5
9.5
6.3
5.6
4.3
2.9
data provided by TrustYou
"Comfortable beds"
"Friendly service"
Recent Reviews
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Excellent
9.7+Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
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Excellent
8.0+staff & location
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Excellent
9.1+Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
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Reviews
Overall
8.9 Excellent
Based on 1,069 reviews
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All Reviews 8.9
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Couples 8.9
-
Families 8.9
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Business
-
Solo 8.5
9.7
9.5
8.7
7.1
5.2
5.2
9.8
9.6
8.5
5.1
4.5
3.9
9.7
9.4
9.0
5.2
9.7
9.1
8.9
6.3
5.0
4.0
data provided by TrustYou
"Beautiful architecture"
"Stylish hotel"
"Friendly service"
Recent Reviews
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Excellent
9.4+Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.-Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
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Excellent
9.7+This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.-The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
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Excellent
10.0+Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.-Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.
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Reviews
Overall
9.0 Excellent
Based on 847 reviews
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All Reviews 9.0
-
Couples 9.0
-
Families 8.9
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Business
-
Solo 8.8
9.3
8.9
8.0
8.0
7.8
6.5
9.4
9.1
8.0
7.6
7.4
6.9
9.2
8.5
7.9
7.7
7.7
6.7
8.9
8.9
6.6
data provided by TrustYou
"Nice building"
"Spacious rooms"
"Awesome terrace"
Recent Reviews
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Excellent
8.0+Quaint. The staff was very friendly and hospitable. It was a perfect location for seeing old San Juan-The room we had was next to the kitchen so we heard noises throughout the night. But it wasn't bad and I would still come back. My wife and I loved the room overall.
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Excellent
9.7+The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner.-The infinity pool is hoy tub sized, but the view is lovely.
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Excellent
10.0+The hotel had so much character and thought put into every detail. our room was gorgeous! They were very accommodating about us leaving our luggage in a side room when we were several hours early for check in.
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Reviews
Overall
8.1 Excellent
Based on 791 reviews
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All Reviews 8.1
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Couples 8.1
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Families 8.2
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Business
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Solo 7.8
8.8
8.4
7.9
6.6
5.7
4.5
9.1
8.3
7.8
5.0
5.0
4.0
8.9
8.5
7.6
6.6
5.6
5.0
8.8
8.4
7.9
6.7
5.4
4.5
data provided by TrustYou
"Stylish hotel"
"Friendly atmosphere"
"Beautiful architecture"
Top positive review
Top critical review
Excellent 8.0
The hotel was in an old restored villa. It was amazing. The service was great, the location in Old San Juan was close to all the sights, and the atmosphere was wonderful.
Okay 5.4
The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent. The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
Recent Reviews
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Okay
5.4+The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.-The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
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Good
7.7+The Gallery Inn was great, location, service, but when we booked in the bathroom was across the hall and I was not informed until we actually got to the room. For $306 a night the bathroom should have been adjacent to the room.-The bathroom was across the hall. For the price of the room this should have been pointed out to me before we were let into the room. Because you haul your suitcases up and down stairs. But for just one night I let it go.
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Okay
4.0+An amazing property with incredible atmosphere-A total 'rip off' with an almost non-existent breakfast, in fact the worst I have ever experienced anywhere!
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Reviews
Overall
8.5 Excellent
Based on 539 reviews
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All Reviews 8.5
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Couples 8.2
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Families 8.6
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Business
-
Solo
9.6
9.5
8.8
8.6
8.3
6.3
9.7
9.6
8.8
8.0
7.5
6.5
9.4
9.3
9.0
8.4
5.8
5.2
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Stylish hotel"
San Juan - Up to Half-Price Hotels
$104+
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Reviews
Overall
8.1 Excellent
Based on 256 reviews
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All Reviews 8.1
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Couples 8.1
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Families 6.9
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Business
-
Solo
9.0
7.2
6.4
6.4
4.2
4.1
9.2
6.9
6.8
4.2
4.1
2.8
8.8
6.7
data provided by TrustYou
"Friendly service"
"Clean hotel facilities"
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$161+
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Reviews
Overall
8.8 Excellent
Based on 145 reviews
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All Reviews 8.8
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Couples 8.8
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Families
-
Business
-
Solo
9.5
8.9
8.3
8.2
8.0
5.6
9.4
9.1
8.1
8.0
7.6
5.7
data provided by TrustYou
"Beautiful architecture"
"Stylish hotel"
"Good restaurants & bars in the area"
Recent Reviews
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Excellent
8.8+The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there.-Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.
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Excellent
9.4+It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan.-There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.
$194+
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Reviews
Overall
7.4 Good
Based on 629 reviews
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All Reviews 7.4
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Couples 7.3
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Families 7.9
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Business
-
Solo 6.9
10.0
9.3
9.2
8.3
4.4
4.1
9.8
9.5
9.2
8.1
4.4
4.2
9.4
9.1
8.1
4.4
4.1
3.4
8.3
3.9
data provided by TrustYou
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 9.7
Close to shopping and restaurants and the beach
Mediocre 2.8
Location Run down dirty
Recent Reviews
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Good
7.7+It was very accessible to Old San Juan and very comfortable.
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Good
6.3+The location, the helpful staff, room was comfortable.-No in-room wi-fi was my major gripe; other minor things: shower was too small; room was too cold with A/C and too warm without it; most channels on the TV list didn't actually work
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Mediocre
2.8+Location-Run down dirty
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Reviews
Overall
8.1 Excellent
Based on 432 reviews
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All Reviews 8.1
-
Couples 8.0
-
Families 8.2
-
Business
-
Solo 7.9
10.0
10.0
9.3
9.1
9.0
6.1
9.4
9.2
5.9
4.5
3.9
3.7
9.4
3.7
3.3
9.4
9.1
8.3
6.1
4.7
3.6
data provided by TrustYou
"Friendly service"
"Awesome terrace"
Recent Reviews
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Excellent
9.7+Great place, excellent location, wonderful staff! Rooftop terrace & pool lots of fun.
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Excellent
8.2+staff was excellent. Great location.-In need of some repairs and addition of an elevator.
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Excellent
10.0+I really loved the rooftop terrace. Maybe it's the atmosphere or the full moon on top of us , we don't now but it really felt relax and I really was in need of that feeling. The hotel is at walking distance of all the old San Juan amenities so I really loved the area!-Well it's a boutique hotel and the building was build maybe 200 or 300 years ago it Didn't have any elevator as i expected (only 4 floors use the stairs) but I did have a beautiful experience and the building is nicely decorated . The art through all the hotel was very interesting.
Soak up the savings to San Juan
$84+
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Reviews
Overall
7.4 Good
Based on 1,022 reviews
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All Reviews 7.4
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Couples 7.5
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Families 6.9
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Business
-
Solo 7.7
9.4
9.2
4.6
3.1
3.0
2.6
9.5
8.9
7.8
4.7
3.0
2.9
9.4
9.3
2.9
2.3
9.3
9.3
3.1
2.9
2.6
1.7
data provided by TrustYou
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 8.2
Located in the middle of Old San Juan. Easy walk to most everything. Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful. Would stay again. Wasn't disappointed in much, just understand going in that it's 155 years old.
Good 6.2
Location was great
Recent Reviews
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Mediocre
2.0+Room was dated, hair in bathroom, toilet clogged, shower head calcified and dirty, twin sized bed and I order to get an additional two size bed you have to pay $25-$50... Last but not least bed bugs, I stayed one night and got out of there.-Location
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Excellent
9.7+Service and location.
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Excellent
8.8+large room, great balcony view, right in the heart of old San Juan
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