Guest reviews
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Overall Rating
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10.0 "Very comfortable."10.0 "100% said the
beds were comfortable ." -
9.2 "Perfectly clean."10.0 "100% said
rooms were clean ." -
9.0 "Rooms are outstanding."10.0 "100% said the
beds were comfortable ." 10.0 "100% saidrooms were clean ." -
8.5 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.5 "Location is great."
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4.4 "Value below average."
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2.0 "Terrible amenities."2.0 "80% thought the
building wasn't nice ."
Overall Rating
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9.2 "Rooms are outstanding."
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8.5 "Great service."
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7.5 "Good breakfast."
Overall Rating
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9.0 "Rooms are outstanding."10.0 "100% said
rooms were clean ." -
9.0 "Perfectly clean."10.0 "100% said
rooms were clean ." -
8.8 "Great service."
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7.9 "Good breakfast."
Overall Rating
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8.8 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.7 "Rooms are great."
Recent reviews
- All reviews
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- Negative
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10.0review from
I had a great stay here. Hot breakfast every morning was good with eggs, sausage, cinnamon rolls as well as continental; all included. There's a pool and a small exercise room which I used both of. It was very quiet and room was nice.
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10.0review from
Great location, great room. Lovely decor. Very comfortable bed.
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6.0review from
The room was dark when we walked in. When I opened the curtian, I was staring at the roof and other hotel room windows. There was also a dead bird out there! I wonder if anyone has told them! The hotel room was clean and comfy. I only wish they had a varity of pillows; fluffy for me, flat for my hubby. OMG! I'm a pillow snob! The room also had a nice kitchen cubby with a sink, microwave, coffee machine and a frig for the beer! The bathroom had a magnified mirror! Yay! Uh, not so much. I couldn't reach it! I'm only 4'10 and it was obviously mounted for someone much taller. Sorry, didn't bring a step stool with me. I can't see without my glasses, so I couldn't really see myself in the bathroom mirror either. I used my pocket mirror and I did't realize for half a day that my makeup looked like I was a drag queen and my hair from the 80s! My husband said he thought I looked fine! Arrrghh Men! I spent some time in the swimming pool and hot tub with my mother in law, talking and exercising. It was nice and quiet because we were the only ones there. They had lots of clean towels for our use. The best part was the breakfast! The food was good and convient enough to send my hubby down to get my breakfast while I finished my hair! And yes Maintenance Man, my air conditioner does work. I would stay again.
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10.0review from
The front desk was very friendly and helpful. The rooms were comfortable,clean and quiet. A great central location to be able to travel to various nearby cities. Easy access from the airport.
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10.0review from
We arrived early and were able to check in right away. The room was clean, bed was super comfy, and was very quiet. They provided an excellent full breakfast which we took advantage of and a light supper which we did not have the opportunity to check out. Room was decorated tastefully. All in all a pleasant experience.
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8.0review from
Stayed recently for an overnight business trip. Took hotel courtesy shuttle from airport, but waited 30 minutes for it to arrive though they're only 5 mi away because the desk clerks also are the drivers. Hotel in an 'eclectic' location west of San Jose airport (read back side), and felt safe enough. El Pollo Loco, Vietnamese Pho restaurant, and Whataburger were within 1 block. Room was quiet, quite nice, clearly recently remodeled with warm colors, ~36'' flat screen on wall, iDock Clock/radio, desk work area, sofa and good bed. They provided a cushioned laptop tray in room for you to use while working in bed. Wireless service was excellent. Good shower (curved curtain), hot water and amenities. Their free hot breakfast was on the higher end of similar chains...major entrees vary each day, along with usual toast, bagels, rolls, and cereals. They had some regional items such as a rice steamer with associated items. Would I stay again? Beyond good clean rooms, a major reasons I have enjoyed Hawthorn in my travels was their Hyatt Gold Passport affiliation. Since that relationship has been severed and they are now tied to Westin, I'm not so inclined. But if you're a Westin traveler, good news for you.
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10.0review from
This hotel is newly renovated and the rooms were very nice and beds were comfortable. The staff was fabulous, rooms very clean and well stocked. This was a short vacation for my husband and I and our two teenage daughters. We stayed 2 nights. Free breakfast was included Friday and Saturday morning and a light dinner on Thursday night. Food was very good. Very convenient to have a shuttle to Great America -- Did not have to pay for parking. Downside is last shuttle pickup is 8:00 p m.
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10.0review from
We stayed here on for two nights, and glad that we picked this hotel. We went with another family, and got The Great America Package. This was such a deal! It came with Great American tickets,goodie bag for the kids,hot buffet breakfast. We also had dinner on Thursday. From Monday through Thursday they have dinner. The kids loved the smell of fresh baked cookies in the afternoon. Also, we upgraded our Great America tickets and got Season passes. We paid less than thirty dollars. This hotel has so much to offer, and they keep the price low. They also, have a great shuttle service. This hotel has the best customer service. Everyone goes out of their way, to make sure your stay is pleasant. We loved our room! The beds were comfy, and my daughter slept on a sofa bed, and said that was the most comfy one she ever slept on. The house cleaning service was fantastic. The rooms are beautiful, we had a pool view. Everything in the room is done so well, and newly remodeled. The pool was very clean too. We got season passes, and we will be coming back to this Hotel. Thank you Staff for Going Out of Your Way! The Willis Family,
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10.0review from
On my business trips to Santa Clara I have stayed in few hotels, but on my last visit I stayed in this location. The rooms are renovated and it looks so great. The credit goes to the designers. The furniture, drape, carpet and the room paint are so color matched. And every item in the room is new. I will definitely stay here again. Staffs are very friendly; this is a very clean and well-kept hotel
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2.0review from
I arrived at the hotel, and checked in at the lobby, desk folks seemed nice. What I was unaware of was that the hotel was being renovated and that was not stated anywhere when I made the reservation. There was wet paint, exit signs on the floor, holes in the hallway ceilings. The room smelled terrible, I was not sure of what the smell was. When I spoke with the desk clerk, I told him that I was going out to dinner. He said that they would air the room out and if it still smelled they would change my room. When I returned my eye's burned and my head hurt from the odor. I checked out the next day and had to move to another hotel.
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2.0review from
The hotel is more like a motel, and the customer srevice was horrible!
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10.0review from
We were on business and this hotel was easy to get to and it was clean and the staff were helpful.
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10.0review from
A quiet location in the middle of Silicon Valley. Nice rooms, good service and dinner during the week.
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6.0review from
The hotel's location was perfect for our visit. We had a large, accessible room with bathroom support bars. We would have liked some bathroom shelves for storing toiletries. The breakfast was nice, especially the scrambled eggs. Also, there is a van to take you to nearby shopping at Santana Row.
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10.0review from
I had a great stay here. Hot breakfast every morning was good with eggs, sausage, cinnamon rolls as well as continental; all included. There's a pool and a small exercise room which I used both of. It was very quiet and room was nice.
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10.0review from
Great location, great room. Lovely decor. Very comfortable bed.
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10.0review from
The front desk was very friendly and helpful. The rooms were comfortable,clean and quiet. A great central location to be able to travel to various nearby cities. Easy access from the airport.
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10.0review from
We arrived early and were able to check in right away. The room was clean, bed was super comfy, and was very quiet. They provided an excellent full breakfast which we took advantage of and a light supper which we did not have the opportunity to check out. Room was decorated tastefully. All in all a pleasant experience.
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8.0review from
Stayed recently for an overnight business trip. Took hotel courtesy shuttle from airport, but waited 30 minutes for it to arrive though they're only 5 mi away because the desk clerks also are the drivers. Hotel in an 'eclectic' location west of San Jose airport (read back side), and felt safe enough. El Pollo Loco, Vietnamese Pho restaurant, and Whataburger were within 1 block. Room was quiet, quite nice, clearly recently remodeled with warm colors, ~36'' flat screen on wall, iDock Clock/radio, desk work area, sofa and good bed. They provided a cushioned laptop tray in room for you to use while working in bed. Wireless service was excellent. Good shower (curved curtain), hot water and amenities. Their free hot breakfast was on the higher end of similar chains...major entrees vary each day, along with usual toast, bagels, rolls, and cereals. They had some regional items such as a rice steamer with associated items. Would I stay again? Beyond good clean rooms, a major reasons I have enjoyed Hawthorn in my travels was their Hyatt Gold Passport affiliation. Since that relationship has been severed and they are now tied to Westin, I'm not so inclined. But if you're a Westin traveler, good news for you.
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10.0review from
This hotel is newly renovated and the rooms were very nice and beds were comfortable. The staff was fabulous, rooms very clean and well stocked. This was a short vacation for my husband and I and our two teenage daughters. We stayed 2 nights. Free breakfast was included Friday and Saturday morning and a light dinner on Thursday night. Food was very good. Very convenient to have a shuttle to Great America -- Did not have to pay for parking. Downside is last shuttle pickup is 8:00 p m.
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10.0review from
We stayed here on for two nights, and glad that we picked this hotel. We went with another family, and got The Great America Package. This was such a deal! It came with Great American tickets,goodie bag for the kids,hot buffet breakfast. We also had dinner on Thursday. From Monday through Thursday they have dinner. The kids loved the smell of fresh baked cookies in the afternoon. Also, we upgraded our Great America tickets and got Season passes. We paid less than thirty dollars. This hotel has so much to offer, and they keep the price low. They also, have a great shuttle service. This hotel has the best customer service. Everyone goes out of their way, to make sure your stay is pleasant. We loved our room! The beds were comfy, and my daughter slept on a sofa bed, and said that was the most comfy one she ever slept on. The house cleaning service was fantastic. The rooms are beautiful, we had a pool view. Everything in the room is done so well, and newly remodeled. The pool was very clean too. We got season passes, and we will be coming back to this Hotel. Thank you Staff for Going Out of Your Way! The Willis Family,
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10.0review from
On my business trips to Santa Clara I have stayed in few hotels, but on my last visit I stayed in this location. The rooms are renovated and it looks so great. The credit goes to the designers. The furniture, drape, carpet and the room paint are so color matched. And every item in the room is new. I will definitely stay here again. Staffs are very friendly; this is a very clean and well-kept hotel
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10.0review from
We were on business and this hotel was easy to get to and it was clean and the staff were helpful.
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10.0review from
A quiet location in the middle of Silicon Valley. Nice rooms, good service and dinner during the week.
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6.0review from
The room was dark when we walked in. When I opened the curtian, I was staring at the roof and other hotel room windows. There was also a dead bird out there! I wonder if anyone has told them! The hotel room was clean and comfy. I only wish they had a varity of pillows; fluffy for me, flat for my hubby. OMG! I'm a pillow snob! The room also had a nice kitchen cubby with a sink, microwave, coffee machine and a frig for the beer! The bathroom had a magnified mirror! Yay! Uh, not so much. I couldn't reach it! I'm only 4'10 and it was obviously mounted for someone much taller. Sorry, didn't bring a step stool with me. I can't see without my glasses, so I couldn't really see myself in the bathroom mirror either. I used my pocket mirror and I did't realize for half a day that my makeup looked like I was a drag queen and my hair from the 80s! My husband said he thought I looked fine! Arrrghh Men! I spent some time in the swimming pool and hot tub with my mother in law, talking and exercising. It was nice and quiet because we were the only ones there. They had lots of clean towels for our use. The best part was the breakfast! The food was good and convient enough to send my hubby down to get my breakfast while I finished my hair! And yes Maintenance Man, my air conditioner does work. I would stay again.
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2.0review from
I arrived at the hotel, and checked in at the lobby, desk folks seemed nice. What I was unaware of was that the hotel was being renovated and that was not stated anywhere when I made the reservation. There was wet paint, exit signs on the floor, holes in the hallway ceilings. The room smelled terrible, I was not sure of what the smell was. When I spoke with the desk clerk, I told him that I was going out to dinner. He said that they would air the room out and if it still smelled they would change my room. When I returned my eye's burned and my head hurt from the odor. I checked out the next day and had to move to another hotel.
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2.0review from
The hotel is more like a motel, and the customer srevice was horrible!
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6.0review from
The hotel's location was perfect for our visit. We had a large, accessible room with bathroom support bars. We would have liked some bathroom shelves for storing toiletries. The breakfast was nice, especially the scrambled eggs. Also, there is a van to take you to nearby shopping at Santana Row.
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