Would you like to save as your currency permanently or for this visit only?
The service quality and the warmness of the people. The tap water is not drinkable (I appreciate that they put a warning sign by the faucet), and the bottled watter is pretty expensive. Plain water should not be a luxury.
the staff was very professional and knowledgable, room service was impeccable. during my stay dominican moda(fashion) was been stay at the hotel which was rather exciting. my only complaint was the hotel restaurant that added the 26% tax which cause me to leave a tip until i eat at other establishments and discovered that the tip is included in the 26%. other places broke it down tax - 16% and the tip - 10%. its very misleading when the hotel restaurant combine both.
Nice. and comfortable. Far from the city
Very convenient. Restaurant, bank and business center are in the hotel. Bilingual desk workers. I was double charged for my first night despite paying when I booked it online from Booking.com. I discovered the double billing after the fact (no signed receipt). I was also charged by the hotel for a taxi fare that I paid cash directly to the driver. Again, no signed receipt. They just do this stuff after the fact. I have an email pending with them but no response. I will be disputing these charges with my credit card company soon if no response is heard.
This hotel is great in terms of location and safety. It is one of the best residential areas in the city. The hotel is old but they are renovating. The breakfast is a plus. Beautiful garden.
stay was plesent none
convenience to business meetings no
The staff was very friendly and was available anytime you needed them to answer any question. It was 1:00am and I needed information on where to buy souvenirs in the morning as my flight was leaving very early and I hadn't bought anything yet. The attendant at the front desk gave me a few ideas and knew which stores opened early and which didn't.
Location, beds where comfortable, parking, very luxurious lobby Service allthought fast responding
Hotel with style, charm, professionality and a lot of history. Comparable to the Hotel Nacional in La Habana. I thoroughly recommend the hotel Occidental El Embajador. Active Hotels has proven to be an excellent and informative on-line booking service.
The localization . Good , close to everything ! The hotel was nice ! I like I will stay again
Like it None
I liked the safety aspect of the hotel, and the friendliness and willingness of the staff to assist wherever possible Thought the cost of the internet was too high, and the fact that i could not use it in my room.
The food was for me the only good thing. The beach is horrible,the facilities let people stay more that they really could admit.
only the food, piscine and beach for my children
A tenniscourt The hotel is good but the envirement is very dangerous. A lot of criminals and prostitution. We were very lucky last week because robbery.
The people were very nice I highly recommend this hotel but during weekdays.. not so much thrusday thru sunday A little bit far from the beach, the manitenace of the room (electronical) wasn't that good.
The location was good Could improve the buffet services !!!!!!!
The staff was awersome and I felt very safe. There were a few minor problems with the room situation, however, the staff took care of the matter right away.
1.-Staff: Dominicans are the friendlies people in the World. 2.-Location: There is no entertainment in this hotel, periot. But it is located in a very popular city beach, with a lot of island type small shacks that serve sea food and drinks *ONLY SAFE DAYTIME*. For the best nightlife take a taxi to Ave Venezuela for dancing and drinking, and El Malecon for gambling and dinning. US$ 70 to 80 round 30 minutes trip to Santo Domingo City. 1.-Not an all inclusive: This is a room with bad meals. Unless you stay for 5 nights or more, there is no dine À la carte for you. 2.-Sanitary concerns: Too many flies landing on anything not hot enough to burn their legs. Extremily disgusting. 3.-Room: The shower head was broken. There was no minifrige. There was noice from roof repairs during the day. 4.-Pets: Flies all over the food, and quitte some mosquitoes at night. Take this seriously since there is an outbrake of Chikungunya and Dengue iber in the island.f
I only one thing i like about the resort was the beach I didn't like a lot of things.
After new owners took over the quality of everything went down I upgrade my room to have beach view, phone and fridge did not work at all, i went to reception they told me , maintenance people work only in the mornings, they never fixed, i left the second day, service is poor, infrastructure is poor, the pool had holes at the bottom
Nothing Terrible experience
The beach was nice. I don't know where to begin. I paid extra for a balcony room and didn't get one. My room was run down and gross. A window was broken, so it wouldn't close. The furniture was dirty, the phone didn't work and the bathroom had rust stains in the tub. I came with a friend who booked her room at the same time as I and got a much nicer room with a balcony. When I complained they insisted there were no other rooms available for me and didn't offer to compensate me in any way. All the restaurants except the buffet require you to make reservations which they only take between 7am-2pm. So since we arrived at 3 we couldn't eat at one of the restaurants and then when we did try to make one the next day they said they were all full. We only stayed for one night and I'm glad, there is no way I would want to spend my money on a week vacation here. Some staff members were very friendly, others didn't seem to want to be bothered. Overall, I would not recommend staying here. This place is in need of major updating.
nothing everything, the rooms are a shamble, nothing coppered to the picture they use to lure you in. The service is slow. The rooms are like a cheep short stay room. I would not even sit in the bed or shower in this discusting room. I refused to stay there and left.
The only thing I really liked was the pool and the spa, the hotel is nothing to brag about.....
Location. Nice beachfront near airport Food was awful, service poor, no hot water. Internet extremely expensive and only valid on one aparatus. I stayed here as I was stuck in Santo Domingo due to weather and needed a place close to the airport. I changed to a different hotel after the first night.
Room& food sucks
Location on the beach and close to STI airport, $10 prepaid through Dominican Quest to get to resort. Very clean, great room with beach view, great food and incredibly nice, friendly and helpful staff. Liked everything.
no me gustaron los baños y el servicio en la habitacion es pecimo lo demas esta bien